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Hotel Shangri-La Santa Monica

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1301 Ocean Avenue, Santa Monica, CA 90401
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
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677 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hotel Shangri-La Santa Monica
See the most recent reviews
Oakland, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 27, 2012

Excellent location and nice-sized rooms, but for the price you get absolutely no frills. We picked the hotel specifically because it had in room kitchens which make life so much easier when you have a toddler (milk, snacks etc). The kitchen was beautiful, well-stocked and looked like it had never been used! Thanks for the coffee maker but no coffee... More 

Was this review helpful? Yes 2
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Hello missivgirl- Thank you for your recent stay with us at the Hotel Shangrila. We are happy you enjoyed your suite and our pool courtyard. The next time you are with us we will provide all the items in your kitchen to make your stay more comfortable. Our apologies for this oversight during your last stay. Looking forward to welcoming... More 

Sydney
Top Contributor
71 reviews 71 reviews
55 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed January 27, 2012

We were there on a Friday night and the 6th floor is the top level. Above that is a very noisy nightclub. Be wary of the top floor on a weekend! The rooms themselves were very nice well appointed and snazzy.

Was this review helpful? Yes
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Hi Aussie_Andrew - Thank you for staying with us at the Hotel Shangrila! We are glad you enjoyed the rooms. We regret that the activity from our lounge was bothersome but hope you return the next time you are in the Los Angeles area. Sincerely, Matt Moore Director of Operations More 

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 26, 2012

My family and I (my husband, 19 year old daughter and 18 year old son) stayed two nights in an Ocean View 2 bedroom corner suite in January 2012. We had specifically booked through the Shangri-La's website to have a suite that had one bedroom with a king bed and the second bedroom with two beds. The check-in process was... More 

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed January 25, 2012

Great art deco decor, spacious room, view of ocean (no access), terrific staff. Comfy beds, bathrooms. Each room opens on to pool courtyard which can be a bit noisy on a weekend night. Valet parking an extra $34/night.

Was this review helpful? Yes
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

MaryBLondon- Thank you for your recent stay with us! We are glad you enjoyed the Hotel Shangrila and look forward to your next visit. Matt Moore Director of Operations More 

Nerang, Australia
Top Contributor
198 reviews 198 reviews
35 hotel reviews
92 helpful votes 92 helpful votes
1 of 5 stars Reviewed January 24, 2012

When you are paying > $350 per night we expected a higher level of service, check in seemed to take ages, we were advised that we had been upgraded which was appreciated - it meant rather than a 1 bedroom suite we got a 2 bedroom suite - room 600. The room was well decored and it had a kitchen... More 

Was this review helpful? Yes 9
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Hello GCPurple - We are happy you stayed with us recently, but are sorry your stay was not 100% enjoyable. We apologize for the noise encountered from our lounge and also for the other service issues. I do hope you will give us another chance to re-earn your trust; I will be happy to assist in arranging a more quiet... More 

Michigan
Top Contributor
63 reviews 63 reviews
8 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed January 19, 2012

We highly recommend this hotel. We had a VERY spacious 2 bedroom suite with a living room, full kitchen and 2 baths We stayed during the holiday season and enjoyed the unique up-beat decorating. The check-in process set the tone for the perfect visit. You are treated as valued guests and seated in the reception area instead of standing at... More 

Was this review helpful? Yes
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Hello dinnerguest! Thank you for spending some time with us at the Hotel Shangrila during the past holiday season. We are happy you enjoyed the hotel and look forward to welcoming you back very soon. Matt Moore Director of Operations More 

Top Contributor
81 reviews 81 reviews
47 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed January 18, 2012

We found it very hard to choose a place to stay in Santa Monica, but we very pleased with the Shangri-La. The location is midway between the 3rd st mall and the pier, and there was no street noise and very little other noise. We had a one bedroom sea view apartment, which was modern, clean, and everything worked. Staff... More 

Was this review helpful? Yes
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Hello Waimate01 - We appreciate your comments and are very happy you enjoyed your stay with us in Santa Monica! We look forward to having you back very soon. Matt Moore Director of Operations More 

brisbane
Top Contributor
57 reviews 57 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 17, 2012

Great smaller hotel with excellent position and art deco look/feel. Pool was fabulous and service was also fabulous. Rooms were a little dated in some respects (eg - windows folded out, bathroom was older style) but it fitted with the art deco theme so guess thats to be expected. Bed was comfy and room was good size. Our room didnt... More 

Was this review helpful? Yes
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Hi brissietravellers! Thank you for staying with us at the Hotel Shangrila during your recent visit to Santa Monica. We are glad you enjoyed the hotel and look forward to welcoming you again very soon. Matt Moore Director of Operations More 

Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2012

Value for money was excellent with is hotel with a top beachfront location, newly renovated artistically inspired rooms, helpful and friendly staff and a pleasant atmosphere. All staff were obliging, room service and dining room were excellent and had it been warmer we would have spent time in the impressive pool area. Room wasn t ready whe n we arrived... More 

Was this review helpful? Yes
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Hello AntRey We are so glad you enjoyed your time with us at the Hotel Shangrila. We look forward to your next visit and until then, safe travels! Matt Moore Director of Operations More 

Southampton, United Kingdom
Top Contributor
92 reviews 92 reviews
44 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 15, 2012

Stayed here for last three days of honeymoon and loved it. Ocean view room had great bathroom with huge tub that looked out into the bedroom and skies beyond. Comfy bed. Great service from all staff and breakfasts were good too. Not warm enough to make use of pool itself, although firepit at night meant you could sit out there.... More 

Was this review helpful? Yes
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Hello Gemma1977 We are so happy you visited us during your honeymoon! We hope you return for every anniversary! Thank you for taking the time to share your comments and we will see you next year! Matt Moore Director of Operations More 

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Staying in Santa Monica

Neighborhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
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