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Hotel Shangri-La Santa Monica

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1301 Ocean Avenue, Santa Monica, CA 90401
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
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705 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

stayed one night while in LA for our honeymoon and it was very nice. staff are so friendly, food was very nice and its in a great location to the shops and restaurants! only bad part is its expensive to stay there which is why we stayed one night

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent a night at the Shangai La - i wish it was longer. The team are so helpful and welcoming, informative and friendly and the accomodation was very retro cool. The roof top bar is fabulous for sundowners and location.perfect for shops, beach and the farmers market. Look forward to going back!

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for the 4-star review! I'm happy to read that our team provided wonderful service, that's exactly the standard we set up for ourselves every day. It sounds like you enjoyed the beautiful sunset vistas that our rooftop bar offers, along with our great location, and last, but certainly not least, our charming, retro cool design. We... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed one romantic night. The staff were all amazing - starting with our arrival and an upgraded room. We had a spacious suite with an ocean view. The entire staff is well-trained, the rooftop bar was cool and the location can't be beat.

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for the stellar review! Our hotel is a wonderful destination for romantic getaways. I'm happy our front desk staff were able to extend an upgraded room upon your arrival. I agree that our location is unbeatable, and I might add, so is our staff! We look forward to seeing you again soon. Best, Corina Alexandru More 

New York, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I laways debate about whether to recommend my favorite places - worrying that they will become inundated - HOWEVER, this hotel really deserves the most favorable reviews. Truly, the staff, rooms and service are quite exceptional for the Santa Monica area. I would strongly recommend this hotel to anyone visiting - the north of the pier area is so much... More 

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for writing this amazing review! "Hotel Shangri-La Santa Monica is perfection"!- this sums it up beautifully! We are so thrilled and so very grateful for such awesome comments. Providing exceptional, superb guest service is what we are all about! I'm glad you had time to enjoy everything the hotel has to offer. Thank you for recommending... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

The hotel is the best kept secret in Santa Monica. A stay there is an experience not just a place to sleep. From the art deco design and beach front location to the service levels which are better than some 5 star hotels. This small hotel gets to know you and makes you feel welcome! Recommend it without hesitation

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so very much for the stellar review! I'm thrilled to read that you had such a wonderful experience here -we do, indeed, set very high standards for ourselves in providing exemplary service. It does not get any better than reading that we provided above 5-star service! Thank you for recommending our hotel, and we definitely look forward to... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Have been staying for 2 week, my stay started with an airport transfer by the hotel preferred agency Chokri, very punctual and smooth he gave me a great introduction into Santa Monica and LA during my way to the hotel. We booked trips at a letter moment and he supported us as well. Hotel rooms are nice, location is great... More 

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for the 4-star review! We are all delighted that you stayed with us for two weeks! I'm glad to hear you had a chance to take some trips, indeed, we all agree that Chokri is the best in town! The farmers' market on Wednesday is a great attraction, and it is mere steps away. Thank you... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Awesome rooms in terms of size and decor. Very clean with friendly staff greeting you at the front counter. Location is perfect and you're within a 3min walk to the Pier or 3rd street Promenade. Beach is right across the street. A little pricey but that's what hotels go for in Santa Monica. Roof top bar is excellent and so... More 

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for writing this excellent review! I am very pleased to read the positive comments on our front desk and housekeeping staff. The management of the hotel is very proud and grateful to be fortunate to work with such an amazing team. It sounds like you had an awesome time at both our rooftop bar and the... More 

South Gate, California
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at the Shangri-La Santa Monica, had great customer service with a can do attitude and complete dedication to meet all of your requests. Everything from valet, front desk, bell boy, room service, the maids, the engineers and the managers, not once did i have an issue that didn't go unsolved expeditiously. The rooms were fantastic, and stocked with... More 

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for the fantastic review! Reading wonderful comments like yours is the best reward for our staff's unbeatable enthusiasm and dedication to providing only the best in guest services! We are happy you enjoyed your room and that you found it to be amazing, along with the amenities and in-room hot tub. Thank you again on behalf... More 

Cardiff, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights during our trip, and the location of the Hotel is great, just across the road from the beach, and 2 blocks from 3rd street promenade, where there are plenty of shops and eateries. The Hotel is ,trying for the 1930's Art Deco look, but the quality of the furnishings is not great. Don't mix... More 

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for writing the review! We're very glad you enjoyed our unbeatable location- as you said, just a very short walk to the beach, and two very short blocks to busy Third Street Promenade. We hope to see you again on a future visit to sunny Santa Monica! Warmest Regards, Corina Alexandru More 

pontypool
1 review
4 of 5 stars Reviewed 3 weeks ago

Do think this hotel could do with some up-dating, especially the one lift, but then was so surprised at the roof-top bar - it was nearly all young people. Having said that, I could not fault this hotel in respect of location, cleanliness, standard of service and the staff;s courteous and friendly manner.

Review collected in partnership with this hotel

Was this review helpful? Yes
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for the 4-star review! Your great comments have been shared with our entire staff, and we are all happy to hear that you enjoyed our property, along with the quality of service that we love to consistently provide. We look forward to welcoming you back soon! Best Wishes, Corina Alexandru More 

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Staying in Santa Monica

Neighborhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
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