We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Shangri-La Santa Monica

Hotel website
Hotel deals
1301 Ocean Avenue, Santa Monica, CA 90401
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Hotel Shangri-La Santa Monica
View Map
Add Photo Write a Review

736 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    283
    250
    102
    56
    45
See reviews for
132
366
37
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (736)
  • Mar-May only
    (186)
  • Jun-Aug only
    (226)
  • Sep-Nov only
    (165)
  • Dec-Feb only
    (159)
All months
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

To give some context to our trip, we were effectively doing Route 66 which saw us start our vacation in Iceland staying at a Radisson Blu, then to NYC and the Crowne Plaza. The actual start of our road journey was preceded by a night in the Hilton in Chicago. Route 66 we stayed in various motels and with Santa... More 

Was this review helpful? Yes
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your feedback. At Hotel Shangri-La we try very hard to ensure our guests have an enjoyable stay, but understand that on this occasion we did not live up to your expectations. Please know that your comments regarding the service received during your stay has been shared with the rest of our management team and will be swiftly... More 

Zürich
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice staff and perfecty located in santa monica. On walking distance from lots of shops and the beach. Walk down to the pacific coast highway to get to the beach (lots of homeless people along the way) nice beach. Hotel has a nice small pool and jacuzi. Also a rooftop bar which is great. Its clean and staff is friendly.... More 

Was this review helpful? Yes
United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The Shangri-La hotel was recommended by someone we know and it certainly surpassed our expectations. The staff were excellent and courteous from the moment we arrived. With 2 young children we had a family corner suite, which had an amazing sea view. Parking was easy, great food choice and the pool and bar area very tranquil. The on-site spa was... More 

Was this review helpful? Yes
Brisbane, Australia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second review, we have stayed here too many times to count and this hotel is always amazing. Perfect location. Spacious rooms. Delicious food. Awesome pool area and bar. Brilliant staff that go above and beyond every single time. Well done Shangri La looking forward to visiting again next year.

Was this review helpful? Yes 3
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for this wonderful review! We really do appreciate that you took time out of your day to share your experience. I am delighted to hear that our staff provided you with "brilliant" service as it is our goal that all of our guests have a superior stay. I would also like to thank you for choosing our hotel... More 

Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We loved staying at Hotel Shangri-La Santa Monica! The staff were super helpful, the room was spacious and lovely, the location brilliant and the pool and sought after rooftop bar was great to have priority access to. Would definitely stay again - couldn't fault it.

Was this review helpful? Yes 1
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for this wonderful review! Hearing feedback like this from our guests truly validates the hard work our staff puts in everyday to ensure our guests have a superior experience anytime they visit Hotel Shangri-La. I am delighted to hear that our staff provided exceptional service during your stay and that you enjoyed our pool area and our Suite... More 

St albans
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The main reason this gets as good as 4/5 is the location which is simply awesome. Very convenient for the beach, pier, 3rd street shopping etc. The hotel is a lot more under-stated than I was expecting and whilst the front desk staff seemed genuinely helpful and nice - sending us a bottle of sparkling wine when they found out... More 

Was this review helpful? Yes
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for sharing your experience and I would like to thank you on behalf of Hotel Shangri-La for choosing our hotel during your visit to Santa Monica. I am delighted to hear that our staff provided you with exceptional service during your stay and that you enjoyed the wonderful location which as you have mentioned is central to all... More 

Bristol, United Kingdom
Level Contributor
7 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights as a family of 4 and it was decorated in an art deco style that fitted the building perfectly. The room was huge with views over the beach, the bath was as big as a hot tub, the shower was very powerful, the bed was huge, the staff were very polite and attentive and... More 

Was this review helpful? Yes
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for taking time to write this wonderful review and we appreciate that you shared your experience with us following your stay. I am delighted that you enjoyed your room and spectacular direct ocean view that is truly second to none in the city of Santa Monica. I am also thrilled to hear our staff provided you with such... More 

Perth, Australia
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Disappointing, over-priced and terrible. No kettle or tea making facilities. No iron. When I asked if these could be provided I was given a jug of hot water with no cups - hopeless. Very unhelpful staff. Roof top bar is good as it pool bar but again - super expensive. This was my first stay in a Shangri-la hotel and... More 

Was this review helpful? Yes
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your review. I would like to apologize on behalf of the staff at Hotel Shangri-La for failing to meet your expectations and the expectations we set for ourselves. The level of service shared in your comments falls short of the standards of Hotel Shangri-La and I have shared your feedback with our Executive Committee and I assure... More 

Level Contributor
11 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed for our anniversary trip and was not disappointed. The access to the rooftop bar is awesome because there is always a long wait to get in and the views are beautiful. The location is fantastic and the hotel definitely lives up the reputation. The staff is very friendly and accommodating.

Was this review helpful? Yes
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for this spectacular view! I also agree that our Suite 700 lounge is awesome! The view of the Santa Monica skyline that our lounge provides is truly breathtaking and I thank you for highlighting this. I am glad that we were able to meet and exceed your expectations and that our staff provided you with superior service during... More 

UK
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed with our teenage kids for 4 nights in August, over from the UK. Staff were excellent and totally friendly. We went for sea view rooms which were brilliant. Hotel keeps its art deco style, so if you want something ultra modern then it may not be for you. But we loved it. Location is excellent, a few minutes to... More 

Was this review helpful? Yes
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your comments as we are always pleased to know that our guests had a good time and appreciate the positive reviews. I am glad that you and your family enjoyed our hotel during your visit. I am particularly happy to hear that our staff provided you such excellent service as it is our goal to give our... More 

Hotel Review Summarization

What travelers say

  • Pool area(10)
  • Art deco(9)
  • Rooftop bar(7)
  • Bedroom suite(5)
  • Ocean views(5)
  • Ground floor(5)
  • Valet parking(3)
Questions? Get answers from hotel staff and past guests. Ask a question

658 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (301)
Viewed
Pool/beach area (24)
Viewed
View from room (45)
Viewed
Hotel & grounds (48)
Viewed
Room/suite (89)
Viewed
Bathroom (32)
Viewed
Dining (7)
Viewed
Family/play areas (2)
Viewed
Other (54)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (313)
Viewed
Amenities (25)
Viewed
Beach (11)
Viewed
Deluxe Ocean View Room (95)
Viewed
One Bedroom Ocean View Suite with Cuisinette (18)
Viewed
Pool (24)
Viewed
Restaurants and Bars (48)
Viewed
RNR Suite (13)
Viewed
The Hotel (67)
Viewed
Two Bedroom Ocean View Luxury Suite (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (44)
Viewed
Room/suite (15)
Viewed
View from room (2)
Viewed
Bathroom (2)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (9)
Viewed
Other (12)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Santa Monica hotels
Santa Monica
Shore Hotel
Shore Hotel
#1 of 34 in Santa Monica
4.5 of 5 stars 1,864 reviews
Santa Monica
Viceroy Santa Monica
Viceroy Santa Monica
#2 of 34 in Santa Monica
4.5 of 5 stars 1,187 reviews
Santa Monica
Fairmont Miramar Hotel & Bungalows
Show Prices
Show Prices
Show Prices
Santa Monica
DoubleTree Suites by Hilton Santa Monica
Santa Monica
Ocean View Hotel
Ocean View Hotel
#4 of 34 in Santa Monica
4.5 of 5 stars 209 reviews
Santa Monica
Loews Santa Monica Beach Hotel
Loews Santa Monica Beach Hotel
#19 of 34 in Santa Monica
4.0 of 5 stars 1,699 reviews
Show Prices
Show Prices
Show Prices

Staying in Santa Monica

Neighborhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay