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Hotel Shangri-La Santa Monica

4.0 of 5 1301 Ocean Avenue, Santa Monica, CA 90401
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
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616 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, VA
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had business in LA so my wife and I decided to stay a few extra days in Santa Monica. The Shangri-La is a fantastic hotel at a very affordable price. We stayed in a veranda suite which had a wonderful view of the ocean. The rooms are modern, the bed is very comfortable and everything is clean. The staff are... More 

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New York, NY
Top Contributor
67 reviews 67 reviews
29 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having booked thru SLH, we were graciously offered an upgrade to a large suite having 2 bedrooms, 3 tvs, 2 full bathrooms and a full service kitchen. After having spent one night, I think we would have preferred a smaller, cleaner and more accomodating and gracious room rather than just large! The oven was dirty throughout the 4 days staying... More 

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Paris
Top Contributor
69 reviews 69 reviews
66 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

shangri-la was not quite what i expected - i had imaginee a more standardized luxury hotel like most of the shangri la i have experienced so far. I even wonder if this shangri la is part of the asia-run chain. In any case, while my queen size room was small and located on the third floor giving on ocean avenue,... More 

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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Thank you again for your fantastic hospitality. Every time I come here your hotel staff treats me very well and makes me feel at home. It is always nice to see a familiar face and Steven at the bar always takes great care of me and whomever I bring along. He is a class act. Thank you again, Steven, for... More 

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Dublin, Ireland
Top Contributor
189 reviews 189 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

I checked into this hotel late on a Saturday evening, the location is great and the hotel was easy to find. Valet parking was easy and friendly. Door staff were friendly and welcoming. Reception guy could have been a little more relaxed, he came across arrogant. Room was a great size, large comfy bed, great view over the sea. I... More 

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Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

We are so happy to read that you enjoyed your stay with us. It is always wonderful to read that a guest plans on returning to the hotel. We cherish the opportunity to welcome you back. Glad that our staff was helpful and friendly, and we apologize for any lapse in consistency when it comes to providing non-arrogant luxury service.... More 

Buenos Aires, Argentina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Just spent two nights at the Shangri la, and our only regret is that we couldn't stay more! We arrived quite late at night after a very long flight, and were met by a lovely young lady who had us settled in a very nice suite in no time at all. Actually, all the staff were always very friendly and... More 

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Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting your review on TripAdvisor! It is always the best for a hotelier to read that the staff was helpful and friendly. Yes we have an incredible location, and other great attractions, but if the service is not friendly and effective than we are just a bunch of floors and walls. We are so happy... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for my friends wedding and shared a suite with friends. The staff were lovely and helpful and the rooms were spacious and really nicely decorated. It's not the cheapest place but the location is brilliant and parking at the back. The bar at the top floor is a great place for an evening cocktail!

Was this review helpful? Yes
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for choosing to share your comments on TripAdvisor! It really is such a pleasure to read that the staff was lovely and helpful. We so enjoyed having you stay with us, and certainly hope we have the privilege of welcoming you back in the future! Until the, have safe travels and great days! Sonny Guest Relations... More 

Helsinki, Finland
1 review
5 of 5 stars Reviewed 2 weeks ago

A four-star hotel? After a four-night-stay I woud say this is more like a five-star hotel with the price of the four-star. Beautiful style, great history, excellent location, fine service. If You want blandness, this maybe is not for You. If You want a hotel with personality, You should try this one.

Was this review helpful? Yes
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so very much for your wonderful review! It is such an honor to know that we are providing 5-Star service. We hold ourselves to the highest standards of luxury service, and we could not be more happy to hear that you enjoyed your time with us. Come back and see us again! It would be a pleasure to... More 

England
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for 3 nights after a cruise and were so glad we chose this hotel. From the moment we walked in we were made to feel special. The room was excellent. We loved the bar in the dining room and the one on the roof where we watched the lovely sunset. We heard no noise from this bar... More 

Was this review helpful? Yes
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for your lovely review. I am so happy to read that you enjoyed your stay with us. The best part of your review (from our point of view) is to read that the staff helped make the stay special. This is our number one priority, and we are all so happy that you felt welcome, comfortable,... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is fantastic and the property has great bones, but the Shangri-La is in dire need of an upgrade! The lobby is OK but that is where the compliments end. The hallways, pool area and rooms resemble a 1970s era motel. I felt violated given what I paid. For a similar price, I would much prefer the Shore Hotel,... More 

Was this review helpful? Yes 1
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting this review on TripAdvisor. Your comments mean so much to us, and I can assure you that your feedback is being reviewed by our executive committee. This of course was the exact opposite experience we wanted for you or any of our valued guests. We are excited to tell you that we are currently... More 

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Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
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Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#7 Family Hotel in Santa Monica
#8 On the Beach Hotel in Santa Monica
#9 Luxury Hotel in Santa Monica
#13 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica

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