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Hotel Shangri-La Santa Monica

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1301 Ocean Avenue, Santa Monica, CA 90401
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
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691 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cancun, Mexico
2 reviews
5 of 5 stars Reviewed yesterday NEW

we stay on May 19- 21 on the Shangri La Hotel and the experience was amazing! the room we get was outstanding and all the staff really happy and helpfull! perfectly located about 1 block away from 3rd Streed and abour 2 blocks from Santa Monica Pier!

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

While visiting Santa Monica, I met with some friends at Shangri-La's Penth House restaurant. The restaurant has unbelievable views of the beach and the pier. The food was really good and the wine selection was very complete. However the best part was the service. Since I walked in to the hotel, the front desk clerk (Juan) noticed I was a... More 

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Canberra, Australian Capital Territory, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for 4 nights and given a room on first floor. The room is just ordinary with constant pedestrian and traffic noise. Its definitely not the grand and luxury Shangri-La like you think it might be. No coffee or tea in the room. They served coffee at lobby so I guess they expect you to walk in your PJ to... More 

Was this review helpful? Yes 3
Jacksonville, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a top notch hotel. The service was excellent. The rooms were clean. Our needs were met to perfection. The staff was friendly and able to answer any questions. We had an ocean view room and oh, what a view. The restaurant in the hotel had very good food. There was a roof top bar which was a good... More 

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for the 5-star review! It is just so rewarding to read such positive comments, and we very much appreciate your taking the time to write the review. I am glad you had the opportunity to check out all our venues, and that you enjoyed yourself. I would like to also thank you for mentioning our exceptional... More 

Dusseldorf
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

The Shangri-La in Santa Monica is in a great location. The beach is just a five minute walk away, as is the shopping area. There are plenty of Cafés and Restaurants. The biggest surprise was the farmer's market that takes place just outside the hotel on Wednesdays. If you have a kitchen in your room that market is the place... More 

Was this review helpful? Yes
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for writing this stellar review! We are delighted to see that you enjoyed our hotel and its Art Deco charm, along with its beautiful location. The Farmers' Market on Wednesdays and Saturdays, literally steps away from the hotel, is indeed very convenient and a nice surprise. Thank you again for choosing us during your visit to... More 

Salt Lake City, Utah
1 review
1 of 5 stars Reviewed 1 week ago

Front desk service. I can not believe such a classy well know hotel has such horrible front service. The roof top bar was nice with great sunset views. Close to beach the hotel old it took over twenty minutes to get towels delivered to my room.

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David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your review. After reviewing your comments I would like to apologize on behalf of the staff at Hotel Shangri-La for failing to meet your expectations during your visit to our hotel. We do pride ourselves on providing all of our guests with superior customer service and your comments will be shared with the rest of our Management... More 

Henderson, Nevada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I didn't realize this was a historical building when we booked, which made it nice with the differences between the big super hotels, which all feel the same. One negative review I saw here might refer to the fact that this is a historical building, some of the rooms are smaller than the big chains, but that what gives the... More 

Was this review helpful? Yes
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for the 5-star review! Indeed, our hotel definitely boasts unique ambience and charm that our discerning guests enjoy and appreciate. Your comments on our staff and level of exceptional service we provide are certainly heartwarming and much appreciated! And Anthony is amazing, I agree! We hope to see you again soon, and for a longer stay,... More 

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Lovely art deco building with lots of period furnishings (including the elevators), great location, and very helpful staff. I wouldn't hesitate to stay there again next time I'm in the area. The view from the balcony was marvelous.

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for the stellar review! We are delighted to read that you had such a lovely time staying with us. Thank you in advance for your choosing us on your next visit to Santa Monica, we look forward to welcoming you back soon. Until then, safe travels! Best Regards, Corina A. More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I visited this hotel I didn't like my room I went to the desk asked the manager to check me out of the hotel. He beg me to stay. He kept asking me for discount after discount he wasn't listening I just wanted to leave. he pointed at me with his finger and told me to come here just to... More 

Was this review helpful? Yes 3
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your review. After reviewing your comments I have researched this interaction and our management team has not had any issues resembling what has been portrayed in this review. I would like to speak with you directly regarding your stay at our hotel. Please contact me by emailing dlynch@shangrila-hotel.com. I look forward to speaking with you. Thank you,... More 

Dubai, United Arab Emirates
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Shangrila hotel in Santa Monica it's a good location u can walk shoppe and eat and u can enjoy the beach its 10 min walking to the beach the hotel clean and the staff are helpful but there pillow and mattress should be changed the pool small and no coffee machine in the room ,

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David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for this review! I am glad to hear that you enjoyed our location in which you can frequent all the wonderful sights, restaurants and beach of our beautiful city. I am also delighted to hear that our staff provided you with excellent service during your visit to our hotel. Also, after reviewing your comments regarding our bedding I... More 

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Staying in Santa Monica

Neighborhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
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