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Hotel Shangri-La Santa Monica

4.0 of 5 1301 Ocean Avenue, Santa Monica, CA 90401
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
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647 reviews from our community

Traveler rating
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    91
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars NEW via mobile

I also want to express a very good opinion for the services of the driver Chokri who drove me perfectly and nicely to the aeroport. In general People were dedicated to please us Our stay was very pleasant

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San Jose, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

My mother used to stay here when she was a child. Beautiful, original Art Deco hotel right on the beach. Great Rooms with all Deco design. If you have a beach view room, street noise is a bit loud if you have the windows open But that is to be expected when your room is right on the boardwalk. Staff... More 

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Hong Kong, China
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is an architecturally unique (30's streamlined Moderne) small hotel facing a lovely park overlooking the ocean. It is actually a converted apartment building and as such, has some logistical issues. The plus is that the 1st floor dining room is restful and when the weather is nice, the open windows are wonderful. The food is excellent. But the small... More 

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Guangzhou, China
Top Contributor
131 reviews 131 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights while in town visiting friends. We got the ocean facing room with king sized bed. First impression - we arrived around 1:30-2. Waited nearly 1/2 hour before we were checked in. There were 3 other people in line before us & only 2 check-in desks. Got to our room & the fruit basket on... More 

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David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for taking time to post your comments to TripAdvisor. The information you have provided will serve as a building tool to improve our hotel for our future guests to have a memorable experience at Hotel Shangri-La. I am delighted to hear that our valet provided you with wonderful service during your stay and that your family had such... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We have been to the Shangrl-La since before it was remodeled. Love the location. However, the service wasn't that great. It took 3 phone calls to get ice and room service for small cocktail party we had before going out to dinner. Also, make sure you don't get room 604! It's a beautiful ocean view suite ($200 more per night... More 

Was this review helpful? Yes 1
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for writing the review and thank you for being a loyal guest. I would like to apologize, on behalf of the entire staff here, for failing to provide the type of stay that you are used to having whenever visiting Hotel Shangri-La in Santa Monica. Thank you for highlighting all the areas where we, unfortunately, provided... More 

North Yorkshire, England
Top Contributor
242 reviews 242 reviews
126 hotel reviews
455 helpful votes 455 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I think the hotel was a little overpriced but it seems all Santa Monica hotels are. A free upgrade would have been nice but we were offered one at another 75 $ a night which we thought with taxes would probably be another 100 $ a night so we declined. Our room was a bit rough around the edges with... More 

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for writing the review and thus, bringing to our attention the room areas that need more attention. We certainly hope we will have the chance to welcome you back in the near future, so that you experience the improvements first-hand! I would like to also apologize that the fire alarms impeded on an otherwise good night's... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The honest thing to say about the hotel is that I will not stay anywhere else if I am visiting LA again. Location and staff are so great. Parking valet is so convenient. Cross the road and you are at the beach. Head the opposite direction and you are in the shopping/dining streets. Want a bit of quiet head back... More 

Was this review helpful? Yes 1
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for this spectacular review! I would also agree that Hotel Shangri-La is the only place to stay in Santa Monica(but I am biased). I am very pleased to hear that our staff provided you with such a wonderful experience during your visit to our city and that our Hotel provided you with such a memorable stay. Everything you... More 

gold coast
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Hotel SHANGRI-LA in January, and we had the most wonderful stay. It was our second time staying there with our two little boys. All the staff are so hospitable, we booked through Joy in the hotels reservations, she was fabulous and organised every last detail for us. Thank you Joy for being so fantastic and... More 

Was this review helpful? Yes
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for this wonderful review! Your kind words about our Hotel make working in the hospitality business very worthwhile. It is wonderful to hear that your family had such a spectacular experience at our hotel and with our staff specifically. I will share your comments with Joy and Chokri who will be delighted to hear they had such a... More 

Kilmarnock, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We stayed here for 6 nights at the end of October 2014. There was building works going on all of the Monday, Tuesday and Wednesday we stayed there. To the extent that you could not sit by the pool even for a drink due to the horrendous noise. When we complained to hotel staff at reception they asked what noise?... More 

Was this review helpful? Yes 1
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for sharing your comments on TripAdvisor. I am saddened to see that your experience at our Hotel was anything but exceptional and I would like to apologize on behalf of the staff at Hotel Shangri-La for failing to exceed your expectations. I would also like to apologize for the service issue you experienced and will share your comments... More 

Villanova, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hote was very well accommodating and provided a fun entertaining nightlife with the rooftop bar. I was working in LA for business and opted to stay here because I love being by the beach. I would return.

Was this review helpful? Yes
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for posting your comments on TripAdvisor. I am glad to hear that you had entertaining time in our rooftop lounge Suite 700. When it comes to the nightlife in Santa Monica it is truly the place to be. Whether you are there to watch the sunset, which is one of the truly romantic scenes in all... More 

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Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
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Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#8 Family Hotel in Santa Monica
#8 On the Beach Hotel in Santa Monica
#9 Luxury Hotel in Santa Monica
#13 Business Hotel in Santa Monica
#13 Romantic Hotel in Santa Monica

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Staying in Santa Monica

Neighborhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
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