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Hotel Shangri-La Santa Monica

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1301 Ocean Avenue, Santa Monica, CA 90401
Best prices for: 1 room 1 guest
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
Hotel Shangri-La Santa Monica
Hotel Shangri-La Santa Monica
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688 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was a top notch hotel. The service was excellent. The rooms were clean. Our needs were met to perfection. The staff was friendly and able to answer any questions. We had an ocean view room and oh, what a view. The restaurant in the hotel had very good food. There was a roof top bar which was a good... More 

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Dusseldorf
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Shangri-La in Santa Monica is in a great location. The beach is just a five minute walk away, as is the shopping area. There are plenty of Cafés and Restaurants. The biggest surprise was the farmer's market that takes place just outside the hotel on Wednesdays. If you have a kitchen in your room that market is the place... More 

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Salt Lake City, Utah
1 review
1 of 5 stars Reviewed 3 days ago NEW

Front desk service. I can not believe such a classy well know hotel has such horrible front service. The roof top bar was nice with great sunset views. Close to beach the hotel old it took over twenty minutes to get towels delivered to my room.

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David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your review. After reviewing your comments I would like to apologize on behalf of the staff at Hotel Shangri-La for failing to meet your expectations during your visit to our hotel. We do pride ourselves on providing all of our guests with superior customer service and your comments will be shared with the rest of our Management... More 

Henderson, Nevada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I didn't realize this was a historical building when we booked, which made it nice with the differences between the big super hotels, which all feel the same. One negative review I saw here might refer to the fact that this is a historical building, some of the rooms are smaller than the big chains, but that what gives the... More 

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for the 5-star review! Indeed, our hotel definitely boasts unique ambience and charm that our discerning guests enjoy and appreciate. Your comments on our staff and level of exceptional service we provide are certainly heartwarming and much appreciated! And Anthony is amazing, I agree! We hope to see you again soon, and for a longer stay,... More 

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Lovely art deco building with lots of period furnishings (including the elevators), great location, and very helpful staff. I wouldn't hesitate to stay there again next time I'm in the area. The view from the balcony was marvelous.

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Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for the stellar review! We are delighted to read that you had such a lovely time staying with us. Thank you in advance for your choosing us on your next visit to Santa Monica, we look forward to welcoming you back soon. Until then, safe travels! Best Regards, Corina A. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I visited this hotel I didn't like my room I went to the desk asked the manager to check me out of the hotel. He beg me to stay. He kept asking me for discount after discount he wasn't listening I just wanted to leave. he pointed at me with his finger and told me to come here just to... More 

Was this review helpful? Yes 2
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your review. After reviewing your comments I have researched this interaction and our management team has not had any issues resembling what has been portrayed in this review. I would like to speak with you directly regarding your stay at our hotel. Please contact me by emailing dlynch@shangrila-hotel.com. I look forward to speaking with you. Thank you,... More 

Dubai, United Arab Emirates
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Shangrila hotel in Santa Monica it's a good location u can walk shoppe and eat and u can enjoy the beach its 10 min walking to the beach the hotel clean and the staff are helpful but there pillow and mattress should be changed the pool small and no coffee machine in the room ,

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David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for this review! I am glad to hear that you enjoyed our location in which you can frequent all the wonderful sights, restaurants and beach of our beautiful city. I am also delighted to hear that our staff provided you with excellent service during your visit to our hotel. Also, after reviewing your comments regarding our bedding I... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Shangri La is amazing. From the moment you walk in to the time you leave, they have friendly staff and excellent service. Steven, Meghan, and Juan in the bar take great of me and the front desk staff makes me feel at home.

Was this review helpful? Yes 1
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for this spectacular review! I am so thrilled to see that you had an amazing experience at our hotel and our wonderful Suite 700 lounge. We were more than happy to provide you with excellent service during each and every stay and we are so honored that you choose our hotel when you visit Santa Monica. I also... More 

Yokohama, Japan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

ホテル滞在に関しては可もなく不可もなく、アメリカのホテルだからこんなものかと思います。 お願いしたことはやってくれますし、適度に放っておいてくれるので楽でした。オーシャンビューがウリですが、木が邪魔で期待したほどには見えませんでした。ルーフトップバーから見るサンセットはきれいなので行ってみる価値はあります。ウィークデーのほうが空いていてお勧めです。ホテルはサンタモニカのダウンタウンからはちょっと離れていて、静かに滞在できた点が良かったです。 しかし帰国後に問題が!!!チェックアウト後に知らない請求が追加されていました。アメリカのホテルでは電話代やミニバーなど、チェックアウト時に間に合わなかった清算をあとからチャージするのはよくあることらしいのですが、どちらも使っていません。少額ですが、金額の大小ではなく信用の問題です。せっかくの楽しい滞在が台無しです。過去のレビューを見ると同様のことが2011年と2012年にもあったようです。同じミスを何度も繰り返すようなホテルにはもう泊まらないと思います。この件についてホテルに問い合わせをしていますがまだ回答がありません。 Stay was no problem, comfortable room and good location. After I came home, I found an extra charge that I didn’t know on my credit card. It is small amount, but the problem is not an amount. The hotel used my credit card without any notice. According to the past reviews, the same problem happened in 2011... More 

Was this review helpful? Yes 1
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your post to TripAdvisor. I would like for you to contact us regarding this billing issue as we have not received an inquiry via our website. We would like to confirm that you indeed stayed with as we currently have not had any billing issues of this nature brought to our attention. Please contact me at your... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is NOT part of the well known worldwide chain. It is very very low quality. I felt I was misled. The reception did not want to help and tried to make it difficult for me to leave. I had to fight with hotels.com to transfer to another hotel. Do not stay here if you are expecting the Shangri La... More 

Was this review helpful? Yes 2
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your comment to TripAdvisor. I would like to personally apologize on behalf of our staff that our hotel did not meet your expectations but I would like to address the concerns you have mentioned in your posting. We at Hotel Shangri-La are very proud of the Standard(mentioned by many other guests on TripAdvisor) of hotel and service... More 

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Deluxe Ocean View Room (95)
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One Bedroom Ocean View Suite with Cuisinette (18)
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Two Bedroom Ocean View Luxury Suite (12)

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Staying in Santa Monica

Neighborhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
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