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Hotel Shangri-La Santa Monica

4.0 of 5 1301 Ocean Avenue, Santa Monica, CA 90401
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Hotel Shangri-La Santa Monica
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Hotel Shangri-La Santa Monica
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605 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The location is fantastic and the property has great bones, but the Shangri-La is in dire need of an upgrade! The lobby is OK but that is where the compliments end. The hallways, pool area and rooms resemble a 1970s era motel. I felt violated given what I paid. For a similar price, I would much prefer the Shore Hotel,... More

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 3 days ago NEW

This hotel in reality is not how it looks in the photos. It's actually quite run down and dirty. In the two rooms I stayed, there were staines everywhere, on the carpet, on the curtains, on the chairs... I ended up moving to the Fairmont (2 blocks next to it), same price and much better!!!

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Gold Coast Australia
Top Contributor
89 reviews 89 reviews
50 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Was so looking forward to staying here - its a great location, the staff indeed are very helpful and the food in the restaurant is also very good. The rooms for the price are not so great - ocean view room, great bed but small bathroom ( no robe at this price either ) and a large awkward tub to... More

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Chokri the driver is awesome! He made our travels seem so easy especially with 3 kids under 3!!! He knows the best places to take you, best value for money, so friendly, awesome person amazing tour guide! We cant thank you enough and only wish we can take u home! THANK YOU CHOKRI FOR AN AMAZING LA HOLIDAY!!!

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Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for your wonderful review! Chokri is such an asset to the Hotel Shangrila. He has a wealth of knowledge of Los Angeles, he knows the hotel backwards and forwards, and he is truly a great person. We feel so lucky to have him as a part of our team. Thank you so much for sharing your... More

Midway, Utah
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Even though the location of this property is great, location alone does not validate the high price. The two bedroom suite was at first glance very nice. We soon discovered however that there was only luke-warm water in the shower and the maintenance people did not know how to fix it. One of the bedrooms had all electronics and lights... More

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Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for this review! By posting on TripAdvisor, guests and potential guests have an opportunity to watch a company grow and evolve. With every bit of feedback, we get a chance to look at ourselves, and make the decision to take responsibility and choose to improve. Because in the end (as well as the beginning) it is... More

Park City, Utah
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

While the location, just 2 blocks north of the Pier and a couple blocks west of 3rd Street Promenade, far too many little things were overlooked considering the price. We were in a 2 bedroom suite. We went 2 days with luke-warm water in the shower that the staff couldn't fix, towels appeared about 10 years old (fraying, shrinking, thin),... More

Was this review helpful? Yes 2
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for taking the time to offer your comments on TripAdvisor! It really is such a helpful gift to the hotel to fully understand the guest experience so that we can find ways to improve it. I want to sincerely apologize for the disappointment you may have experienced while staying with us. No doubt about it, you... More

Calgary, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

We arrived on a Thursday night with a reservation and were told we were getting a main floor "city view" room which actually had a partial ocean view. Good sized room, very clean and a very comfortable bed. Big screen TV, funky huge soaker tub with a window that opened onto our room., separate toilet area. Great ventilation and AC... More

Was this review helpful? Yes
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting your review! I'm so happy to read that the room was comfortable and clean. This of course is among the highest of priorities. We do everything in our power to have luxury service be the bottom line standard at this hotel, but it is always a pleasure to read how the hotel itself along... More

london
Contributor
19 reviews 19 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ok after a very long day from London , I arrived tired at about 3pm but room was not ready. They then showed me to a room which was tiny so called manager and he upgrade me the next day to a great room! Room 401 great. Service is great and the massage was one of the best I had!... More

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Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for offering your feedback on TripAdvisor! First of all, I want to sincerely apologize for any inconvenience or disappointment you may have experienced at the beginning of your stay, but I couldn't be happier to read that we could turn the whole experience around for you. We want all of our valued guests to have they... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our 2nd stay at the Shangri-la. We stayed for 2 nights with our 2 children under the age of 5. We were upgraded to a 2 bedroom suite, with fantastic ocean views from all windows. The suite was very spacious and we were provided with everything we needed for our stay. The service was fantastic, from reception to... More

Was this review helpful? Yes
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting your review on TripAdvisor! We are so so happy to read that you and your family enjoyed your time with us. We are so grateful for your loyalty, and happy to find ways to make your stay extra special. Please come back and see us again, it would be a pleasure to welcome you... More

Broadmeadows, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel Shangri La, great hotel, fantastic staff, excellent location. Front desk and all other hotel staff, very helpful, friendly and go out of their way to help you with any query you have. Location, short walk to Santa Monica Pier, you must try the Crabs. Beach just across the road, sunset just like Scarborough, W.A. unbelievable. Bus stop, a block... More

Was this review helpful? Yes
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for posting your lovely review! We cannot thank you enough for your fully international endorsement on TripAdvisor. We are so glad that you enjoyed your time with us, and I couldn't be more pleased to read that Hotel's staff was helpful and friendly. Service is the key component in the hospitality equation. With great service, we can craft... More

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Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
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Hotel Shangri La Santa Monica

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