Don't get me wrong. The resort is nice quaint clean and relaxing and stones throw to Santa Monica beach. It's just not a 4/5 star resort. Front desk staff was good not great. Concierge too. Same goes for spa. 1 Pico restaurant was a good experience but other restaurant on property was a big disappointment for late dinner. Rooms are... More

We stayed here as a stop over hoping to enjoy the Santa Monica beach. Compared to beaches around the world, this is disappointing. The water is 500 yards away. Breakfast is offered in a restaurant and the nemesis traditional hotel fare, nothing special. A buffet would more welcome. Don't ask for a room with a water view unless you know... More

From the minute you step on the property you know it's special. From the valets to the front desk personnel to the wait staff all are well trained and hospitable. The rooms are small but well appointed. The price is steep but well worth it. A great property for a special occasion.

It's a pretty hotel. The bed was comfortable but it takes up the whole room so you have to lie in bed to watch TV. Internet is not included in the room fee. The outlet to charge an IPhone didn't work. There was nothing special in any way that could justify the price.

This is a very nice hotel on a beautiful spot, next to the clean beaches of Santa Monica. Very friendly service and superb rooms. Personally, I have preferred the casual COAST restaurant to the more fancy signature restaurant that serves dinners. If you go to COAST restaurant, we highly recommend the Coast Burger which was the best Burger we had... More

Just returned from a lovely weekend at Shutters! Splurged on a “Premier Ocean View King”, and the hotel was able to honor my request to be placed in the Beach house side of the property, so I was thrilled. But I must say that based on some of the reviews, I had some anxiety on the trip there; they state... More

We stayed at Shutters April 25-28; we were in town for a conference. From the moment we walked in, the staff were so pleasant and helpful. The decor does give the feeling that you are in New England; there is a real attention to detail. It is a rather large property and it was a good walk to our room... More

We booked five nights at this Santa Monica hotel as we want change experience after having stayed at Sunset Marquis (by the way top class) three years ago. Service, decor, ambiance met all our expectations. We thought that it was little overpriced considering that the rooms size were small than expected and quality of the bathroom amenities did not match... More

We stayed at Shutters while attending the MTV Awards! The hotel was in a perfect location within walking distance to Santa Monica Pier and close to the 3rd Street Promenade! The hotel resembles a New England Cape Cod Style home. The staff was friendly and accommodating. The flowers at the hotel were simply stunning. This is an expensive hotel and... More