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Hilton Santa Cruz / Scotts Valley

Certificate of Excellence
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6001 la Madrona Drive, Santa Cruz, CA 95060
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AAA Family Fun Package
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Best prices for: 1 room 1 guest
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Hilton Santa Cruz / Scotts Valley
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Hilton Santa Cruz / Scotts Valley
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670 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Thousand Oaks, California
Top Contributor
67 reviews 67 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This Hilton is a short drive from Santa Cruz and well worth it. Standard high quality Hilton appointments with good service. With Hilton Honors we received premium treatment and a perfectly located room per our request. The nice hotels in Santa Cruz were much more expensive and once we saw the boardwalk we were glad we didn't spend the extra... More 

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed here while visiting Santa Cruz beach. Loved the location of the hotel up in the tree covered hill away from noisy traffic and pedestrians. Our rooms were very clean and smelled nice. The beds were covered with thick blankets and the pillows were made of some type of memory foam. Very comfortable sleep... the pool area was not overly... More 

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Washington
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Great place to stay. Hotel staff nice, great pool with cabanas for people who want shade. Close to Santa Cruz. Beach is close by. Good restaurants in area. Have a restaurant on site. Close to San Jose and Los Gatos. Great shopping in Los Gatos and good restaurants.

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Oakland, California
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 3 days ago NEW

Stayed at the hotel the same weekend as UC SantaCruz graduation and prices were raised. Staff were friendly and helpful. Rooms were DISGUSTINGLY dirty. Carpets were filthy. Evidently hotel is waiting for renovation.

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Austin, TX
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My first impression was "What an nice cozy hotel". Upon arrival the front desk staff was very friendly, accomodating and was pre-prepared for my arrival. The hotel in my opinion is decorated somewhat like a "lodge" and is nice and cozy. My room was large, spacious but a little dated and a little hard to get to since this is... More 

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Mariposa
Top Contributor
64 reviews 64 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The darn elevators didn't work!!! I have to wonder, we were there nearly two years ago and STILL the elevators don't work ? There are six floors to this thing - I have to wonder how they accommodate any disabled peeps - we had to schlep our luggage two floors of stairs - that's my only complaint though - it's... More 

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Sacramento, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Just a short drive away to anywhere you want to go in the Santa Cruz area. The pool is great to keep the kids busy. The only con is that the hotel is situated on the side of a hill and it goes up the hill. So to get to higher floors, you have to use a different elevator and... More 

Review collected in partnership with Hilton Hotels & Resorts

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Westlake Village, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Room was not cleaned during stay. Staff immediately insinuated it was my fault. I must of put the "Do Not Disturb sign up" Funny, but no I didn't. Front staff did little to nothing to correct the problem. Really so you don't clean rooms any more?? Overall phone service is also very very bad. Hung up on twice, left on... More 

Review collected in partnership with Hilton Hotels & Resorts

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Hiltonmanager831, Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

John F, Thank you so much for taking the time to leave a response about your recent stay with us. Guest feedback is vital to our ongoing improvement. I am so sorry to hear about the issues you ran into while you were with us. We take pride in both our cleanliness and service standards so please know what you... More 

San Francisco, California
Top Contributor
64 reviews 64 reviews
17 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The hotel is about 2 miles east of the beach. Super clean hotel and service was outstanding. The long windy road to get there can be a challenge but worth the drive. Only a few min to Santa Cruz where all the action is

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Tampa, Florida
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed twice at this property. Great staff, very clean, quiet. Good hamburger at the bar. Had online check in which made the process easy. Only improvement would be to the breakfast buffet staff - they were a bit slow to seat people each morning.

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