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Hilton Santa Cruz / Scotts Valley

Certificate of Excellence
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6001 la Madrona Drive, Santa Cruz, CA 95060
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Hilton Santa Cruz \/ Scotts Valley
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779 Reviews from our TripAdvisor Community

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San Mateo, California
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Fantastic staff interaction and everyone is extremely helpful!!!! Rooms and Hotel renovation are spot on!!! Great location and the service is impeccable!!!! Had dinner and breakfast at their in house Grill and was delighted with their food and service!!! All smiles and very friendly service staff!!! Everywhere I went I was greeted by smiles and willingness to help. I truly... More 

Helpful?
Thank Jimmy T
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here and loved it loads. Such an amazing Hotel with everything you need. We even got up at 530 to get into the hot swimming pool out side and then the hot tub. It was dark and so romantic. Fantastic rooms. The staff were amazing to. I had told them that I was intending to propose to my girl... More 

Helpful?
Thank Alister L
Theresa B, Public Relations Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Alister, congratulations on your recent engagement, and thank you so much for choosing to celebrate it with us! We're absolutely thrilled to hear how memorable and perfect we helped make your experience, and we really appreciate you sharing. We, too, cannot wait to welcome you back in the future, and we wish you and your partner all the best! More 

Burbank, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Kind of a crappy experience with weird temporary front desk and restaurant situation, noisy construction, confusing parking and beleaguered staff. Upgrades that are being done look pretty cool, but are kind of cold and unwelcoming in the experience of them. Subpar from my expectations of a Hilton.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Leticia H
Gilroy, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My advice is DON'T stay here while they are renovating NOT worth the $$$$$. Not even a vending machine to get snacks. You will have to hike to get to the front desk which they Hid on the second floor. Dust and dirt everywhere. The room is fine for Hilton, but not worth a penny over $100 other that than... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Norman R
Janine S, Front Office Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you for sharing your feedback following your stay. I have noted your critical comments about the slow elevator, lack of available snacks, and presence of dust and dirt. Your feedback is incredibly helpful, as we are always looking for ways to improve our guests’ experience. We apologize that we did not meet your expectations, and we wish we could... More 

danville ca
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

We were here for a weekend wedding and hotel was close to venue. Hotel is under huge renovation and there is construction noise and activity from 7am until late at night. Fire alarm went off twice (once at 6:30am) for no reason. Rooms smell and hallways have plastic on carpet. Parking is non existent and you must valet. There is... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank afton
Janine S, Front Office Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you for taking the time to write a review of our property; your comments are very much valued. Our team take their roles very seriously and tries every day to provide the highest level of hospitality and service, which we know our guests expect from us as a Hilton hotel. We’re so sorry that we fell short during your... More 

Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Recentely stayed here for a good friends wedding - rooms are spacious and renovated, so they were clean, modern and comfortable. The free breakfast accommodations were a nice perk due to the construction. The fire alarm went off twice - once while the bridal party was getting our hair and make up done and then another at 6AM in the... More 

Helpful?
Thank Kaelen K
Janine S, Front Office Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you for taking the time to post a review of your recent stay. We do apologize that the fire alarm unexpectedly sounded off during what should have been a stress-free celebration of your friend’s wedding, and we can completely relate to your frustration. We’ve been doing our very best to shield our guests from any negative effects of our... More 

Athens, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel might be lovely when the renovation is complete. In the meantime, there is not enough parking. Allegedly they offer "valet" service, but it was not operational any of the 3 nights we stayed. The "brand new" room we were in had a host of issues (bathtub, leaking water from roof, etc.) none of which were fixed during the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Brandon B
Janine S, Front Office Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

We sincerely apologize for the challenges you faced during your recent stay, and we completely understand your frustration with the various issues you encountered. We do have valet services available 24 hours a day to assist with the temporarily challenging parking situation, and we’re so sorry to hear that a miscommunication must have occurred within our team to prevent you... More 

Brooklyn, New York
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a last minute get-away with my boyfriend. The lobby was undergoing renovations, which is probably why we got a good price. They had a make shift lobby in one of the hallways to check in. Since we booked that day we didn't get one of the "goddie bags" they had sitting out for all other guests. The... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Evajosephine
Theresa B, Public Relations Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you for choosing us to host your weekend getaway and for sharing your positive experience! We're so happy that our current renewal activity did not disrupt your stay, and we're sure you'll be even more impressed in a few months' time when all of the updates have been completed. We hope you will return in the future for another... More 

Folsom, California
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Under construction. Got a room that was redone I think. Dirty linen no glasses no clock or alarm. Sucked. Have stayed frequently but been down hill the last 6 months. Friendly staff but never ending issues

Helpful?
2 Thank Joe B
1 review
4 of 5 stars Reviewed 3 weeks ago

Although the hotel is under going renovations my stay here was still great. The staff is dong a good job accommodating all the guest requests based on their limited ability. The hotel is in a great location and close to many points of interest in the Santa Cruz area. Once these renovations are completed in the next few months the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank timothyhA908RN
Theresa B, Public Relations Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you so much for your positive feedback and for your understanding of our current situation. We really appreciate you recognizing the efforts put forth by our team to minimize the inconvenience of our renewal project, and we agree that the finished result is something to be very excited about! We can't wait to welcome you back upon its completion... More 

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