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Hilton Santa Cruz / Scotts Valley

Certificate of Excellence
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6001 la Madrona Drive, Santa Cruz, CA 95060
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Hilton Santa Cruz / Scotts Valley
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Hilton Santa Cruz / Scotts Valley
Hilton Santa Cruz / Scotts Valley
Hilton Santa Cruz / Scotts Valley
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598 reviews from our community

Traveler rating
    274
    202
    83
    27
    12
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192
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130
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Portland, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This Hilton was located at was an especially pleasant location. The staff had great training and were remarkably friendly and helpful. The property was well maintained. I would definitely stay here again.

Review collected in partnership with Hilton Hotels & Resorts

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El Segundo, CA
Contributor
11 reviews 11 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This wasn't the best room in the world but I liked it. Could have been a little bigger since I work in my room. It was an upgrade since I'm a Diamond loyalty member but I think the upgrade was for a balcony. Not really useful since it overlooks the parking lot but nice I guess. I'd rather have a... More 

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Elk Grove, California
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 days ago NEW

I've been staying here for the past four years business as well as leisure. I love the fact that the hotel is nestled into the hillside. The parents of the hotel is wonderful the lighting night. Exquisite the hotel staff are always very pleasant and professional and helpful I will continue to stay at this location it's a quaint little... More 

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Lodi, California, United States
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Continuously provides excellent customer service, amenities are always clean and comfortable. Front desk service is beyond excellent! Always get treated like royalty here that's why I call this the castle Hilton. Because that is what they make me feel like, a Queen!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Sacramento, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel looks nice on the outside and is very clean. The staff (especially the housekeepers and waiters) were very nice and pleasant. However, the rooms are dated and worn. The wallpaper in the bathroom was peeling, the baseboards and moldings were damaged and the carpet was stained. Also, DO NOT order the romance package. It's a complete waste of... More 

Was this review helpful? Yes 2
Hiltonmanager831, Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

nejf0420 Thank you for taking the time to write a review about your recent stay. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay, specifically the romance package and delivery of the champagne. I assure you this is not the normal encounter our guests have when purchasing one of our packages and I will... More 

Israel
Top Contributor
102 reviews 102 reviews
98 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

there's really nothing that stands out. not enough parking in front of the main entrance so you have to continue to drive to either the 2nd or 4th floor entrance where they have more parking spaces. I am gold member but didn't feel any special welcome. There's no lounge (a Hilton and no executive lounge??). Room was ok. breakfast is... More 

Was this review helpful? Yes 1
Hiltonmanager831, Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Gobitz, Thank you for taking the time to write a review about your recent stay with us. Feedback is vital to improving our guest experience. I am sorry to hear about the issues you had with parking. We do have a very unique layout with parking on almost every level of the hotel. I apologize you weren't able to find... More 

Haiku, United States
1 review
5 of 5 stars Reviewed 1 week ago

Enjoyed my stay here at the Hilton Santa Cruz/Scotts Valley - very warm and friendly staff. The hotel was in a great location for my day trips south to Big Sur and north to San Jose. You definitely need a car to get around the sites in CA. I am looking forward to coming back!

Review collected in partnership with Hilton Hotels & Resorts

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Hiltonmanager831, Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

EdB, Thanks for taking the time to write a review of your stay with us. I would agree, we are the perfect location for traveling to many attractions throughout the Bay area. I will be sure to pass along your kind words about our staff. We take pride in making our guests feel welcome and like family when they are... More 

Derry, Ireland
1 review
4 of 5 stars Reviewed 1 week ago

Was lovely, very swanky and comfy. Staff at the front desk tried to be helpful when I asked about shuttles to the airport but only recommended a $300 option when there was a local company with a $55 dollar option also available (Santa Cruz Airport Flyer - highly recommended, the drive to the airport was one of the best parts... More 

Review collected in partnership with Hilton Hotels & Resorts

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Sacramento, California
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel inside and out. Looks like a castle. Extra large suites. Comfortable, Quiet. Clean, I have stayed here before and it always is a great stay. Lighting is just what you want in every part of each room. Breakfast is always good with fresh fruit. a Full menu of choices as is the buffet.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Hiltonmanager831, Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

WmDCook, It is great to see you had an enjoyable stay with us. We always tell first time guests we are like a castle in the woods and once they stay, they understand what we mean. We appreciate your loyalty to the property and look forward to serving you again soon! More 

Coachella Valley, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

very clean hotel, very friendly staff housekeeping service was excellent the room was really clean. locations is great close to restaurants close to the beach i will highly recommend this hotel, can wait to be back

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
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