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Hilton Santa Cruz / Scotts Valley

Certificate of Excellence
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6001 la Madrona Drive, Santa Cruz, CA 95060
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AAA Family Fun Package
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1 room 1 adult
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Hilton Santa Cruz \/ Scotts Valley
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775 Reviews from our TripAdvisor Community

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Gilroy, United States
1 helpful vote
2 of 5 stars Reviewed yesterday NEW

My advice is DON'T stay here while they are renovating NOT worth the $$$$$. Not even a vending machine to get snacks. You will have to hike to get to the front desk which they Hid on the second floor. Dust and dirt everywhere. The room is fine for Hilton, but not worth a penny over $100 other that than... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Norman R
danville ca
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed yesterday NEW

We were here for a weekend wedding and hotel was close to venue. Hotel is under huge renovation and there is construction noise and activity from 7am until late at night. Fire alarm went off twice (once at 6:30am) for no reason. Rooms smell and hallways have plastic on carpet. Parking is non existent and you must valet. There is... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank afton
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Recentely stayed here for a good friends wedding - rooms are spacious and renovated, so they were clean, modern and comfortable. The free breakfast accommodations were a nice perk due to the construction. The fire alarm went off twice - once while the bridal party was getting our hair and make up done and then another at 6AM in the... More 

Helpful?
Thank Kaelen K
Janine S, Front Office Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you for taking the time to post a review of your recent stay. We do apologize that the fire alarm unexpectedly sounded off during what should have been a stress-free celebration of your friend’s wedding, and we can completely relate to your frustration. We’ve been doing our very best to shield our guests from any negative effects of our... More 

Athens, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This hotel might be lovely when the renovation is complete. In the meantime, there is not enough parking. Allegedly they offer "valet" service, but it was not operational any of the 3 nights we stayed. The "brand new" room we were in had a host of issues (bathtub, leaking water from roof, etc.) none of which were fixed during the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Brandon B
Janine S, Front Office Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

We sincerely apologize for the challenges you faced during your recent stay, and we completely understand your frustration with the various issues you encountered. We do have valet services available 24 hours a day to assist with the temporarily challenging parking situation, and we’re so sorry to hear that a miscommunication must have occurred within our team to prevent you... More 

Brooklyn, New York
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for a last minute get-away with my boyfriend. The lobby was undergoing renovations, which is probably why we got a good price. They had a make shift lobby in one of the hallways to check in. Since we booked that day we didn't get one of the "goddie bags" they had sitting out for all other guests. The... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Evajosephine
Theresa B, Public Relations Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you for choosing us to host your weekend getaway and for sharing your positive experience! We're so happy that our current renewal activity did not disrupt your stay, and we're sure you'll be even more impressed in a few months' time when all of the updates have been completed. We hope you will return in the future for another... More 

Folsom, California
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Under construction. Got a room that was redone I think. Dirty linen no glasses no clock or alarm. Sucked. Have stayed frequently but been down hill the last 6 months. Friendly staff but never ending issues

Helpful?
1 Thank Joe B
1 review
4 of 5 stars Reviewed 2 weeks ago

Although the hotel is under going renovations my stay here was still great. The staff is dong a good job accommodating all the guest requests based on their limited ability. The hotel is in a great location and close to many points of interest in the Santa Cruz area. Once these renovations are completed in the next few months the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank timothyhA908RN
Theresa B, Public Relations Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you so much for your positive feedback and for your understanding of our current situation. We really appreciate you recognizing the efforts put forth by our team to minimize the inconvenience of our renewal project, and we agree that the finished result is something to be very excited about! We can't wait to welcome you back upon its completion... More 

Lincoln, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Poor stay rooms were not cleaned up after remodel, sewer backed up into rooms and flooded the rooms and hallway. Business partner was placed in a room under construction since there was no rooms available.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Bart C
Janine S, Front Office Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you so much for taking the time to post a review of your recent stay, and we appreciate your honesty in letting us know that we failed to provide the experience you’d been hoping for. We are concerned to read that the newly remodeled rooms were not spotless, and we thank you for alerting us to this so we... More 

Salt Lake City, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I understand this hotel is under renovation, the only reason that I chose this location was due to it's location relevant to my business. In the future I will choose to stay further away and take the time to drive into the office based on the cost of the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Scott B
Janine S, Front Office Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you for taking the time to share your thoughts with us. We are disappointed to hear that you felt our nightly rate was too high. We feel we offer a fair and competitive rate for our area given our central location and our array of onsite amenities and facilities. The challenges you experienced with parking are not the standard... More 

Prescott, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

There was a lot of construction going on so there was no lobby. However the guest room I had appeared to have been completely renovated so it was very clean and new looking. I was here on business and the hotel was conveniently located. I would definitely stay again but hopefully the renovation will be finished.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Linda C
Theresa B, Public Relations Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Thank you for taking the time to share your feedback - we're very happy to know that you would stay with us again! We do apologize for the ongoing renewal activity going on in the lobby, but we can promise that the end result will be just as impressive as your newly updated room! We're excited to share that our... More 

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