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Hilton Santa Cruz / Scotts Valley

Certificate of Excellence
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6001 la Madrona Drive, Santa Cruz, CA 95060
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Best prices for: 1 room 1 guest
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Hilton Santa Cruz / Scotts Valley
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Hilton Santa Cruz / Scotts Valley
Hilton Santa Cruz / Scotts Valley
Hilton Santa Cruz / Scotts Valley
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633 reviews from our community

Traveler rating
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    92
    29
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136
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scottsdale, Arizona
Top Contributor
114 reviews 114 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is convenient to the Santa Cruz Beach and Boardwalk and lots of hiking in the Santa Cruz Mountains. As well, it is very close to Hwy 1 North or South on the California Coast. Still, it is tucked away in a quiet and wooded setting. The on-site restaurant and bar are good options since there are few such... More 

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Southbay, United States
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall this hotel is nice. Great location to the state parks, hiking and Santa Rosa. It is nestled in the trees so depending on where your room is located it is very quiet, which is nice. We had dinner at the hotel and the food was average I would go to Scotts Valley, we ate at Millies Cafe for breakfast,... More 

Review collected in partnership with Hilton Hotels & Resorts

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Atlanta, GA
Top Contributor
50 reviews 50 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We booked this on Hotel tonight and got a fantastic rate. The front staff was extremely nice and pleasant. They gave us a room near the pool and hot tub. The pool area was clean and quiet. The room is spacious and had everything we needed for a nice stay. The restaurant for dinner was nice and the prices are... More 

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Scotts Valley, California
Senior Contributor
27 reviews 27 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This Hilton is very nice and has a 2 story floor to ceiling waterfall in the lobby that has such a calming sound. The staff is warm and welcoming and accommodations are very nice and are being updated as well (not that I saw a need). The restaurant is a bit small, but cozy with a fireplace and the bar/lounge... More 

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Los Angeles, California
Top Contributor
68 reviews 68 reviews
39 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived late evening and our bell boy was very helpful in helping transport our luggage (including baby's portable nursery) to our room on the upper, rear of the hotel. Basically we gave him the car key and he did the rest. Then things went a bit downhill. Since we had traveled late we wanted to eat. At check-in no... More 

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Seattle, Washington
Top Contributor
94 reviews 94 reviews
52 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Service and atmosphere would deserve 5 stars. We were celebrating a special anniversary and were treated with a huge slice of melt-in-your-mouth chocolate cake…thank goodness the room has a frig as we took two nights to eat it! On another evening had a great steak dinner in the restaurant, cooked exactly to order. Buffet breakfast was fine but not outstanding.... More 

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White Mountains of New Hampshire
Top Contributor
99 reviews 99 reviews
30 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms were very nice. Food in the restaurant was a pleasant surprise. Pool and hot tub were empty and terrific. Staff was very helpful as we were looking to maybe move here. Internet was quick. Overall, a very good place to stay.

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1 review
2 of 5 stars Reviewed 2 weeks ago

Filthy worn out carpet in room. Hallway stunk. Internet was slow and unstable. Room doors slam like jail cells causing disturbances from careless guests. Mattresses worn out that need to be at least flipped/rotated if not replaced.

Review collected in partnership with Hilton Hotels & Resorts

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Hiltonmanager831, Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Joseph H, Thank you for the time you took to leave a response about your stay. I am so sorry to hear about the problems you had during your stay with our facilities. I will make sure the appropriate departments address these issues accordingly. We are doing a complete property renovation in the fall and hope you will come back... More 

Davenport, Iowa, United States
Top Contributor
145 reviews 145 reviews
114 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'll start out by saying that the grounds of this Hilton are second to none. This hotel is built right into the mountainside, and it's gorgeous. They did a great job not disturbing nature while constructing, then they did the right thing and did plantings around the building to match the original landscape. Beautiful! Then they have THE BEST checkin... More 

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Hiltonmanager831, Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Steve S, Thank you so much for taking the time to leave a response about your stay with us. I am so glad to hear that you were able to experience the wonderful personalized serviced at check-in that we seek to give all our guests. I am so sorry to hear about the issues though you had after this point.... More 

Santa Cruz, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

REally enjoyed our stay here. Great beds - even the rollaway. Spacious room with desk, dresser, couch and chair. Wonderful service. The food in the café is good. Pool area is nicely kept. Worth the 10 minute drive out of SAnta Cruz!

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