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Hilton Santa Cruz / Scotts Valley

3.0 of 5
6001 La Madrona Dr., Santa Cruz, CA 95060
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Hilton Santa Cruz / Scotts Valley
Ranked #9 of 52 hotels in Santa Cruz
4.0 of 5 stars 148 Reviews
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148 reviews from our community

    Trip type
Traveler rating
    57
    61
    16
    11
    3
Date Rating
LA
Top Contributor
57 reviews 57 reviews
Reviews in 41 cities Reviews in 41 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed May 24, 2012 NEW

Stayed here for two nights in May while attending a family function in Los Gatos (approximately a 15-20 minute drive). The hotel is located just off the main highway to Santa Cruz but you hear no road noise in the rooms. Parking at the hotel is either self or complimentary valet. We used both. The parking lot is small and... More

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Fresno, CA
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 19, 2012
3
people found this review helpful

Stayed here last week for one night. Clean and nice but a high end Hilton. Great staff. Room was clean and quiet. Will stay here again. Ten minutes from the city of Santa Cruz. More

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Rich Higdon, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review
May 23, 2012

Dear kmiller1k, Thank you for your recent stay at our hotel! I am glad to hear that you enjoyed your stay and that you were able to experience our warm Hilton hospitality. We look forward to welcoming you back again soon. Sincerely, Rich Higdon More

Seattle, Washington
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 18, 2012
2
people found this review helpful

Upon checkin - Not at all helpful - extremeley professional - NO attempt to provide customer service - said such things as "we can't answer phones - we are too slammed!" and "we're full - you can't expect your room to be ready!" Not the best way to represent Hilton - ruins the experience from the start of the stay...... More

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Rich Higdon, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review
May 23, 2012

Dear xoxo27, Thank you for taking the time to share your experience with us. I apologize that you were treated with an undesirable level of customer service while checking into the hotel. This is not typical of our hotel or staff and I have addressed these issues with our teams. I would like to speak with you regarding your experience,... More

San Francisco, California
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 11, 2012

The location wasn't that far fom beaches and dt Santa Cruz, it was a beautiful property I just felt very strip mallish. In saying that the staff and everyone there was amazing. Price was a bit high but it was a nice trip. During the week stays are often cheaper. More

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See 2 more reviews by statey for Santa Cruz
Rich Higdon, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review
May 14, 2012

Dear statey, Thank you for the kind review. I am delighted to hear that you enjoyed your weekend getaway and that the hotel property was to your liking. I am glad you were able to experience our warm Hilton hospitality and that our hotel team made you feel welcome. We hope to see you return again soon. Sincerely, Rich Higdon More

San Francisco, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2012
1
person found this review helpful

Quiet location outside of Santa Cruz, great swimming pool area, nice staff, comfortable bed and cheap breakfast buffet. More

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Rich Higdon, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review
May 7, 2012

Dear Chiara R, Thank you for taking the time to share your experience with us. I am happy to hear that the hotel staff took such good care of you and that the amenities of the property were to your liking. We hope to see you return again soon! Sincerely, Rich Higdon More

Ohio
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 14, 2012
2
people found this review helpful

Our family of four (two under eight) stayed here at the end of March. The hotel grounds and rooms are what we expected from a Hilton - clean and well-appointed. We had dinner at their onsite restaurant and everyone was satisfied with their meals. What sets this hotel apart from others we've stayed at is their outstanding customer service. From... More

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Rich Higdon, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review
May 7, 2012

Dear Baker1997, Thank you for your recent stay at the Hilton Santa Cruz/Scotts Valley and for the gracious review. I am delighted to hear you had such an enjoyable stay and that we were able to exceed your service expectations. Our guests’ satisfaction is extremely important to us and we always try to deliver outstanding customer service. We look forward... More

Northern California
Senior Contributor
30 reviews 30 reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 11, 2012
2
people found this review helpful

If you are a Hilton Hhonors member, you will be treated like royalty! I was upgraded to a beautiful suite with a fireplace upon checking in. The setting is hillside for a nice quiet stay. The property is always clean, and staff are super friendly. My only complaint is the meager Hhonors breakfast buffet...not much of a variety; however, the... More

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See 2 more reviews by businesstraveler155 for Santa Cruz
Rich Higdon, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review
May 7, 2012

Dear businesstraveler155, Thank you for taking a moment to share your recent experience with us. I’m glad you were able to experience our warm Hilton hospitality and that you enjoyed your suite. I would also like to thank you for your review of the HHonors breakfast buffet, we use our reviews to provide insight into our offerings and I will... More

Altadena, CA
Top Contributor
101 reviews 101 reviews
Reviews in 35 cities Reviews in 35 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed April 10, 2012
2
people found this review helpful

My hubby and my teen daughter stayed here during a college road trip. We had been on road for 7+ hours, tired, hungry. We tried to find someplace to eat on the way, but decided to just eat at the hotel. The front desk was welcoming and friendly. May I say I really appreciate a welcoming smile? It means something... More

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Rich Higdon, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review
May 7, 2012

Dear aswessen, I would like to personally thank you for your recent stay at our hotel and for the kind review. I am delighted that you and your family had such an enjoyable experience and that our team made you feel at home. I will share your kind comments with Eva McClure and let her know that she helped contribute... More

Joshua Tree, California
Top Contributor
62 reviews 62 reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 3, 2012

Hotel in quiet setting off hway 17-rooms at big and clean. ask for specials.try to get room facing the forest. friendly staff and very helpful and fun. exit mt. hermon road-complimentary parking is a plus, but when we were ready to go into pool or jacuzzi found out they were both under repairs and no signs or no one told... More

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See 2 more reviews by srimanone for Santa Cruz
Rich Higdon, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review
May 7, 2012

Dear srimanone, Thank you for taking a moment to share your experience with us. I am glad you enjoyed the guestrooms and that you found the staff to be friendly and helpful. I apologize that you were not informed that pool and Jacuzzi were closed during your stay. We hope to see you return again soon. Sincerely, Rich Higdon More

Mountain View, California
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 28, 2012

We stayed here during a recent visit to Santa Cruz. I couldn't find any reasonably priced, quality hotels in town, and was very happy with this choice. Friendly staff, clean accomodations. I was pleased and will stay there again. More

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Rich Higdon, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review
March 30, 2012

Dear KMoor, Thank you for your recent stay at our hotel. I am delighted to hear that you had an enjoyable stay and that the hotel staff took such good care of you. We look forward to welcoming you back again soon. Sincerely, Rich Higdon More

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Additional Information about Hilton Santa Cruz / Scotts Valley

  • Hilton Hotel Santa Cruz
  • Hilton Santa Cruz
  • Santa Cruz Hilton
Address: 6001 La Madrona Dr., Santa Cruz, CA 95060
Price Range: $$

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