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Hilton Santa Cruz / Scotts Valley

Certificate of Excellence
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6001 la Madrona Drive, Santa Cruz, CA 95060
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Best prices for: 1 room 1 guest
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Hilton Santa Cruz / Scotts Valley
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Hilton Santa Cruz / Scotts Valley
Hilton Santa Cruz / Scotts Valley
Hilton Santa Cruz / Scotts Valley
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628 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Top Contributor
94 reviews 94 reviews
52 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed yesterday NEW

Service and atmosphere would deserve 5 stars. We were celebrating a special anniversary and were treated with a huge slice of melt-in-your-mouth chocolate cake…thank goodness the room has a frig as we took two nights to eat it! On another evening had a great steak dinner in the restaurant, cooked exactly to order. Buffet breakfast was fine but not outstanding.... More 

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White Mountains of New Hampshire
Top Contributor
99 reviews 99 reviews
30 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed yesterday NEW

Rooms were very nice. Food in the restaurant was a pleasant surprise. Pool and hot tub were empty and terrific. Staff was very helpful as we were looking to maybe move here. Internet was quick. Overall, a very good place to stay.

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1 review
2 of 5 stars Reviewed yesterday NEW

Filthy worn out carpet in room. Hallway stunk. Internet was slow and unstable. Room doors slam like jail cells causing disturbances from careless guests. Mattresses worn out that need to be at least flipped/rotated if not replaced.

Review collected in partnership with Hilton Hotels & Resorts

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Davenport, Iowa, United States
Top Contributor
143 reviews 143 reviews
112 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I'll start out by saying that the grounds of this Hilton are second to none. This hotel is built right into the mountainside, and it's gorgeous. They did a great job not disturbing nature while constructing, then they did the right thing and did plantings around the building to match the original landscape. Beautiful! Then they have THE BEST checkin... More 

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Santa Cruz, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

REally enjoyed our stay here. Great beds - even the rollaway. Spacious room with desk, dresser, couch and chair. Wonderful service. The food in the café is good. Pool area is nicely kept. Worth the 10 minute drive out of SAnta Cruz!

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Arlington VA
1 review
3 of 5 stars Reviewed 6 days ago NEW

Hotel location and room were okay. I just wish the restaurant were more vegan friendly. This is Santa Cruz, CA, in 2015, after all! Staff didn't even seem to understand what vegan means, and did not offer to serve anything that wasn't on their standard 1980s menu. There are no restaurants (except a couple of bad fast food places) near... More 

Review collected in partnership with Hilton Hotels & Resorts

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Hiltonmanager831, Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

alysoun_mahoney, Thank you so much for taking the time to leave a review. I am sorry to hear about your restaurant experience. We are actually in the process of redoing all our menus and will make sure I share your comments with the appropriate parties. We hope to see you again in the future. Warm Regards, More 

Paso Robles, California
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

First I have to say I'm a Hilton guy. I stayed at this hotel for 2 nights while on a 4 day car rally with 120 other entrants. They were ready for us at check in with extra check in personal. They were fast and very polite and got the room I requested. I really have come to love those... More 

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Orange County, CA, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel is nice and clean. Desk staff was helpful and responsive. I was there on a busy weekend. Room was clean--I love the location. My room was on the top (6th) floor, at the far end away from the lobby & restaurant. While this meant quite a bit of walking (with 2 separate elevators) the plus side was that I... More 

Review collected in partnership with Hilton Hotels & Resorts

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Top Contributor
195 reviews 195 reviews
146 hotel reviews
448 helpful votes 448 helpful votes
4 of 5 stars Reviewed 1 week ago

Unusual in that its difficult to locate. Even after coming off the 17 at Mount Hermon its still not signposted and we drove around a bit before finding it. Unusual too in that if you are on the 5th or 6th floor then you need two elevators to get to your room. The first elevator only goes to the 4th... More 

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Placerville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Staff was helpful and pleasant, everything was clean and I liked how the hotel is designed and built into the side of a hill. It's outside of Santa Cruz proper, in Scott's Valley, which makes it a quiet location near to more action when you want.

Review collected in partnership with Hilton Hotels & Resorts

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