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Econo Lodge Inn & Suites

1.5 of 5 619 Riverside Avenue, Santa Cruz, CA 95060 (Formerly Travelodge Santa Cruz Riviera)
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Econo Lodge Inn & Suites
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Econo Lodge Inn & Suites
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84 reviews from our community

Traveler rating
    3
    8
    5
    10
    58
See reviews for
33
14
6
4
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 19, 2014 via mobile

We booked here when we arrived in Santa Cruz and so was not privy to the Tripadvisor reviews before hand. I don't think I would have stayed otherwise! All I can say is my experience was completely different to the majority of the reviews. Firstly, the girl at the front desk (raking my brain for her name - maybe Diana?)... More

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Davis
Contributor
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 2, 2014

We have been coming to this motel for 30 years and this is the best we've seen it. They are in the process of renovating and remodeling so not all the rooms are done yet but the rooms they have done are modern and clean. We booked two rooms, one remodeled and one not but even the one that wasn't... More

Was this review helpful? Yes 1
San Francisco
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed July 27, 2014

The positive thing was the room had 2 separate rooms, one for each queen bed. But the room stank of some repulsive smell. No, you don't get used to it after sleeping with it. Noisy young kids walked past the room most of the night, yelling and laughing. This place appeals to young kids, maybe because it's cheap? We were... More

Was this review helpful? Yes 1
Citrus Heights, California
1 review
1 of 5 stars Reviewed July 20, 2014

It did not look as nice as the picture, there was one queen bed and a roll away couch with stains on blanket not two beds. A metal box where air conditioning unit should have been and paint was chiped around the floor boards. Old furniture, noisy with paper thin walls. We had to pay $432 for two nights and... More

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Chicago, Illinois
1 review
1 of 5 stars Reviewed July 17, 2014

Stained carpet, urine smell, literally holes in the wall, and some strange melted brown substance in the closet. My room was a bio-hazard. PLUS, 18% tax!! Free wifi was slow and sporadic. Not inexpensive either!!

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2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 11, 2014

The decor far exceeded my expectations; like entering a palace of the nawaab himself... The bathroom was a massive, pristine convenience. Brilliant gold taps, virginal white marble, a seat carved from ebony, a cistern full of Chanel No. 5, and a flunky handing me pieces of raw silk toilet roll. I am normally akin to sleeping on hard surfaces, so... More

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 17, 2014

To start the guy at the front desk was rude and had no customer service skills. I asked him if we could look at a room before we checked in to make sure it was clean because he said he could not guarantee that the rooms would be clean. Second he seems to treat the prostitute better than he was... More

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KPGM, General Manager at Econo Lodge Inn & Suites, responded to this review

Dear Guest, I would like to apologize for the way we treated you, I would like to assure you that customer service and guest satisfaction is our #1 priority. We consider our property a family friendly one, and always want our guests to feel safe and secure. I hope that you will consider us for your next visit to Santa... More

Mission Viejo, California, United States
Top Contributor
59 reviews 59 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 17, 2014

Had a last minute emergency trip to Santa Cruz and needed a place to stay. Its graduation time at UCSC and hotels are tough to find especially on a Saturday night. The room next door sounded like it had 30 people in it partying and music blaring until 230 in the morning. The Harley with straight pipes in the lot... More

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KPGM, General Manager at Econo Lodge Inn & Suites, responded to this review

Dear John T, I would like to apologize for our poor service to you. Our #1 priority is guest satisfaction, Please accept my deepest apologizes for not meeting & exceeding your expectations. I would like to inform you that we are currently renovating our rooms. I think you will be surprised once renovations are complete, I truly hope you give... More

Mariposa, California
Contributor
20 reviews 20 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 20, 2014

When booking the room i had a room with 2 queen beds and a sofa. there is no such room type. pool was nice 4 blocks from beach. just taken over by choice hotels. lots of remodling going on. good stay.

Was this review helpful? Yes 1
Sacramento, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 12, 2013

Guy at the counter was not very friendly. Tried to make race comments about us not being able to stay there. Rooms were disgusting, loud, people everywhere. Bring your own soap, the crap they provide is disgusting. Wont stay there again, especially for that price. It was more of a 50 dollar stay. We paid more that double that. I... More

Was this review helpful? Yes 1
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Additional Information about Econo Lodge Inn & Suites

Address: 619 Riverside Avenue, Santa Cruz, CA 95060 (Formerly Travelodge Santa Cruz Riviera)
Phone Number:
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Econo Lodge Inn & Suites 1.5*
Number of rooms: 63
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Also Known As:
Travelodge Santa Cruz Riviera Hotel Santa Cruz

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