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Quality Inn

2.0 of 5 1101 Ocean Street, Santa Cruz, CA 95060
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199 reviews from our community

Traveler rating
    68
    72
    30
    14
    15
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55
58
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16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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El Dorado Hills, California
Top Contributor
66 reviews 66 reviews
33 hotel reviews
123 helpful votes 123 helpful votes
2 of 5 stars Reviewed 1 week ago

Reservations and check-in were quite smooth. We asked for a quiet room and received one. However, the room smelled strongly of chemicals. I am a chemist so I know the smells. It was so strong that we could not stay in the room. We asked for another room and got one but not the same type as we booked. We... More 

Was this review helpful? Yes
MrPatel926, Manager at Quality Inn, responded to this review

Dear Guest, Thank you for taking the time out of your busy day and writing this review for us. We would like to apologize for your subpar stay and hope that you would consider giving us a second chance to change your opinion. The pungent odor you smelt was due to the fresh paint that had been applied to the... More 

Santa Cruz, California
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a very good moderately priced motel. The manager was very helpful and friendly. I was impressed by the cleanliness and comfort of the room. I had visited and inspected several other motels in the same price range in Santa Cruz but found none as nice as this one. Unlike the others, the location here is quiet and feels... More 

Was this review helpful? Yes
MrPatel926, Manager at Quality Inn, responded to this review

Dear Mark, Thank you for taking the time and leaving this wonderful review for us. We are ecstatic you enjoyed your stay and hope to see you again. Sincerely, Upen Patel- Manager More 

Pine Mountain Club, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Service tops! I felt treated as a valued individual. Night person waited up for my 1:00 am arrival. Fine central location, near Fins coffee house & Santa Cruz Diner, both open long hours. Room clean, mostly quiet, got extra blankets, parking few steps away with car visible from room. Nice free breakfast in cheery space.

Was this review helpful? Yes
ComfortInn926, Manager at Quality Inn, responded to this review

Dear Carol, Thank you for taking the time and leaving this wonderful review for us. Guest satisfaction is our #1 priority and we are glad you enjoyed everything our cozy Quality Inn had to offer you. Hope to see you again very soon. Sincerely, Upen Patel - Manager More 

Ottawa, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

At Quality Inn Santa Cruz, the managerial team (Mr Patel) takes full responsibility of the guest's needs and over all well being. This establishment genuinely cares about their clientele. Our room was clean and spacious with all the amenities we could ask for during our one night stay. Breakfast was a continental (but with waffles!!). The area was right on... More 

Was this review helpful? Yes 2
Upen P, Manager at Quality Inn, responded to this review

Dear Laura, I would like to thank you for your personal review and all the kind words you had about our establishment. It was very unfortunate your stay with us had to end with getting your keys locked in your car, but I am glad you enjoyed your stay. Hope to see you again next time. Sincerely, Upen Patel -... More 

Santa Rosa, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Good service, clean room, decent breakfast. Good location with an easy walk to Santa Cruz diner. May come back next year. Good advance discount rate. Good family atmosphere with a swimming pool for the summer months.

Was this review helpful? Yes 1
Upen P, Manager at Quality Inn, responded to this review

Dear Guest, Thank you for your recent visit and excellent review. We are glad you enjoyed your stay and hope to see you next time you are in beautiful Santa Cruz. Sincerely, Upen Patel Manager More 

Fullerton, California
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 weeks ago

Had an XLNT 5-day stay at Quality Inn in Santa Cruz! Bed was very comfy; Love the fridge for drinks and stuff; Manager Upen Patel very courteous with his sincere "Good Morning"s, not to mention the rest of his friendly staff; Nice selection of TV channels with the Dish Network; and just a plain ol' overall great place to stay.... More 

Was this review helpful? Yes
Upen P, Manager at Quality Inn, responded to this review

Dear Mark, Thank you for taking the time and writing this wonderful review for us. We are glad you found a new home away from home in Santa Cruz and we will definitely have the ice machine fixed and ready to go for your next visit. Sincerely, Upen Patel Manager More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed here for one night in Santa Cruz. They do not offer a King bed but a room with 2 Queen beds. Motel is not near the beach. The room was a good size and clean. The hotel itself is adequate and the bed was comfortable enough. Breakfast was the standard fare but I checked three times and they... More 

Was this review helpful? Yes 1
Upen P, Manager at Quality Inn, responded to this review

Dear Len, Thank you for taking the time and writing this review for us. We do offer King beds, but during your check-in we only had standard double queens available. Please accept our apology on the egg patties. Hope to see you again next time you find yourself Santa Cruz. - Upen Patel Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Stayed here for 2 days. Very peaceful. Even though we were placed near another room that was under going a remodel. Comfort was still a priority to the staff as they only worked when we were out and about.

Was this review helpful? Yes 1
Upen P, Manager at Quality Inn, responded to this review

Dear Mickey, I would like to thank you for taking the time and leaving this review for us. We would like to apologize for the remodeling and hope that you choose to stay with us again. - Upen Patel Manager More 

New York City, New York
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 16, 2014

On main street in Santa Cruz, not very close to beach. Plenty of places to eat within walking distance. Some rooms of the hotel are, ostensibly, under renovation. There are piles of construction waste and debris located all over the property. The room I stayed in had already been renovated and was actually quite nice. Looked and felt new. Mostly... More 

Was this review helpful? Yes 1
Kirti P, Manager at Quality Inn, responded to this review

Dear William, Thank you so much for this review. Just to inform you, all the rooms have been finished being renovated and the debris has been removed. Customer service and guest satisfaction are our top priorities. I would like to apologize to you on behalf of the housekeepers. Hope to see you again very soon. Sincerely, Upen Patel Manager More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 15, 2014

Stayed for two nights. It is a small, ordinary motel with clean room, the beds were comfortable and the staff and/or owner was very friendly. We wild would stay here again, if we had the way passed Santa Cruz.

Was this review helpful? Yes
Kirti P, Manager at Quality Inn, responded to this review

Dear Kenneth, Thank you for taking the time and leaving this review for us. I am glad you enjoyed your stay with us and hope to see you next time. Regards, Upen Patel Manager More 

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Additional Information about Quality Inn

Address: 1101 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 42
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Also Known As:
Quality Hotel Santa Cruz
Quality Inn Santa Cruz
Santa Cruz Quality Inn
Hotel Style:
#4 Best Value Hotel in Santa Cruz
#5 On the Beach Hotel in Santa Cruz
#6 Family Hotel in Santa Cruz
#7 Business Hotel in Santa Cruz

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