For Santa Cruz this is about as good as its going to be. There was no shower curtain, and mediocre towels. The flap on the toilet is bad so the toilet ran constantly. Would I stay again, yep cuz there is nothing better. more

I really enjoyed my stay at Best Western All Suite Inn. The staff was friendly and very helpful. I travel to Santa Cruz often and this hotel offered the best value and quality for my buck. They offer a full hot continental breakfast and parking is complimentary as well. The bed was comfortable and the hotel is ideally located close... more

OK, i've been staying at this hotel off and on for about 15 years now and generally like it although it has gone downhill the last year or so. The room I had was not terribly clean and the towels were worn and thin. The staff also seems to have gotten pretty surly over time. Not sure I will stay... more

I visit Santa Cruz about once a month on business and I keep returning to this hotel. I love the location, amenities and accommodating staff. There's some choice of different room layouts and when I've requested, they've been good about putting me in a room with the bed in the back on the suite rather than the front. There is... more

From the moment we arrived I knew it was going to be bad - but i didn't know how bad. The hotel is dirty - even my 2 year old found hairs in the bed that clearly were not ours. There were stains on the chairs, carpet, bed and mold in the bathroom. The carpet in the hotel itself was... more

I needed a family friendly hotel that was near enough to the Santa Cruz Beach Boardwalk. The hotel had all of the amenities that I needed (especially a fridge since I have 2 small kids) and was very clean and comfortable. The staff was helpful and very professional. I would definitely stay at this Best Western again! It's about 4... more

This is a AAA 3 Diamond hotel, so I figured it would be okay for one night. Plus, we usually have good luck with Best Western. Unfortunately I didn't check TripAdvisor first. As others have noted, the rooms have a very bad smell. We kept the fan on high all the time we were in the room and it barely... more

We requested to view the room and they showed it to us and we approved it as the light was a little dim and it was very late. When we actually turned all the lights on it was scary. The sofa was so dirty we laid a towel down to sit on. The matching chair had stains that resembled someone... more

This hotel was NOT what I would have expected from a Best Western. When we checked in (late evening) we discovered that there were NO TOWELS in the room...none at all. When we called the front desk to complain, we were told that there was no one available to bring us any towels and that the person working the desk... more