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All 52 Santa Cruz hotels

BEST WESTERN PLUS All Suites Inn

2.5 of 5 Hotel   |   500 Ocean St, Santa Cruz, CA 95060
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Ranked #14 of 52 hotels in Santa Cruz
A recent review
5 of 5 stars reviewed yesterday
Ashley A United States
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300 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

At first when walking in to check in the hotel. There was a smell, but a plumber had shown up as I was checking in to fix the problem in the kitchen. The original room we were given did not fit our needs for our family. The front desk was happy to give us another room, an hour later. It... More

Review collected in partnership with Best Western

Was this review helpful? Yes
seattle, wa, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Great room, excellent service, professional and friendly front desk .Location to downtown and boardwalk is just far enough to walk and save from the hassles of parking/fees! Please be aware of how late the trolley pickup time so you will not be disappointed if you miss the trolley.

Review collected in partnership with Best Western

Was this review helpful? Yes
Seattle, Washington
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Room was large, clean and quiet. Enjoyed the location and being so close to everything. The breakfast was good, the usual free buffet. Didn't use the spa, it looks small. Parking is underneath the hotel, the garbage can was overflowing but otherwise it was fine. Like having the open stairway next to the elevator, it is convenient if you don't... More

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BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you very much for leaving us a review! I’m glad to hear that you enjoyed your stay with us. Our hot tub and fitness center are amenities that our guests love. We also have a total of 4 stairwells throughout the property for the convenience of our guests. We hope to see you again soon. Cindy McDonald More

chico, United States
1 review
5 of 5 stars Reviewed 1 week ago

My family went to Santa Cruz for vacation and choose Best Western for the price. we were truly surprised with the great accommodations and location to the Boardwalk. The staff was great and the room was very roomy. We will be returning next year.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for taking a moment to leave us a review! I’m glad to hear that you loved your room and our staff. I will be sharing your kind words with our entire team at our next meeting. We’ll see you next year! Cindy McDonald More

Santa Rosa, California
Top Contributor
57 reviews 57 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The best parts were Clara who was on the front desk when we checked in, housekeeping and the complete choice of breakfast items. Other than that it was just ok. I'd recommend a room on the second floor as then you can walk up the atrium stairs and not wait for the elevator. Our room was clean and utilitarian. The... More

Was this review helpful? Yes 2
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you for taking the time to leave us a review! I will share your compliments with Clara and our housekeeping and breakfast staff! I’m sorry that not everything about your stay exceeded your expectations, and we will definitely use your review to help us implement changes in the future so that other guests don’t have the same frustrations you... More

Cape Canaveral, Florida
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stopped here on part of a road trip from Vancouver down the coastline all the way to Anaheim. Some of these reviews seem a bit harsh, I thought the hotel was very pleasant. The location is great, especially if you want to get to the pier. They have a shuttle that will run there quite often. The rooms were... More

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BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for your awesome review! I’m so happy to hear that you had such a great time. Being an all suites property, our rooms are quite large and great for giving everyone in the party some room to stretch out. I’m glad to hear that you liked your room, and that the hot-tub and sauna helped you... More

Camarillo, California
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Room is dark and depressing. And we had an upgrade. We had two skylights in the room and it was still a cave. Has a grunge factor to the place. People were nice at the front desk but there is a definite hostel feeling to this place. The gym is only open at 9 am unless the guests that share... More

Was this review helpful? Yes
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

I am so sorry you felt your room was like a dungeon. It seems like you must have received one of our interior rooms. While these rooms do not get any natural light, they are perfect for people who want a quiet room away from the street. The interior rooms are ideal for daytime sleepers, light sleepers who don’t like... More

Red Deer, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We loved Santa Cruz and this hotel is located centrally and easy to get to all the attractions we wanted to see. We used the hotel as a base to explore local attractions as well as day trips to Monterey and San Fran. Good hotel with excellent rooms and staff. We will stay here again on our next visit.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you for your review! Our location is ideal as a central base for people wanting to explore the Bay Area. With San Francisco only about 2 hours north, and Monterey only about an hour south, we are in the perfect city to spend your evenings as your spend your days seeing all of the nearby sights. I’m glad to... More

Sacramento, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

I stayed in a two room suite. The carpet needs to be replaced. Drawers don't open and close very well. The t.v. stand is designed for a tube t.v. that is not present but has a flat screen on top; the empty hole for the tube t.v. looked ugly. The ventilation is designed to move air from one room to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for taking the time to leave us a review. I will forward your comments to ownership so that we can look into replacing the carpets and entertainment centers. If you want to contact me and let me know what room you were in, I will have my maintenance department check on the ventilation system, and I... More

Rancho Cordova, California, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Best Western Plus All Suites Inn was pretty nice, check in was quick and the front desk clerk was friendly. Most Best Western charge a holding deposit for incidentals so just be aware that this property will hold a charge of $50 on your credit card, not a big deal for us. The room we got was two beds... More

Was this review helpful? Yes
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Goodness, thank you so much for this amazing and detailed review. I really appreciate your sharing your experience with the TripAdvisor community! I’m glad to hear that we had everything you needed to make sure your family had an amazing experience, and that although you had a problem, we took care of you quickly and efficiently. We hope to see... More

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Additional Information about BEST WESTERN PLUS All Suites Inn

Address: 500 Ocean St, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS All Suites Inn 2.5*
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Also Known As:
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Santa Cruz Best Western

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more   less 
Number of rooms
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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