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BEST WESTERN PLUS All Suites Inn

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500 Ocean St, Santa Cruz, CA 95060
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BEST WESTERN PLUS All Suites Inn
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401 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (401)
  • Mar-May only
    (90)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (99)
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    (67)
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4 of 5 stars Reviewed yesterday NEW

This was a fantastic and economical place to stay for our visit to Santa Cruz. The staff was courteous and professional and it was walking distance to a lot of great restaurants plus to the beach! Would definitely stay here again and recommend others do as well.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rancho Mirage, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

The rooms are nice and big, besser very comfortable; the whole house is very clean and well kept. The staff is super friendly and helpful. The breakfast has a large selection of teas, various bread kinds and even fruit.

Was this review helpful? Yes
Largs, Scotland
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel has an interesting internal layout, an open plan lobby/eating area ( where breakfast is served ) with bedrooms directly onto this area. The front desk staff were great and very helpful. Our 1st floor room was large and spacious, great for the two of us and hardly any noise. Breakfast was adequate and plentiful. A 10-15 minute walk... More 

Was this review helpful? Yes 1
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Hello AngloLars!! Thank you so much for taking the time to review our hotel! I am so very pleased that you had such a pleasant experience while staying with us. We love being in such a central location, just 3 blocks from downtown and just over a mile from the Santa Cruz Beach Boardwalk, so that our guests are able... More 

Prescott, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Upon arrival at 6pm we were told that our room wasn't clean/ready. We were told that we needed to wait in the Hot/Stuffy un-air conditioned lobby until ready--about 30minutes. We were also told that the spa was broken. When we did finally get to our room one of the a/c units was broken. When I asked to speak with the... More 

Was this review helpful? Yes 2
BWAS95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Dear Chad M, Thank you so much for taking the time to review our property. I would first like to apologize for my entire team for not exceeding your expectations during your recent stay with us. I can understand how frustrating it must be to come to check into the hotel and not have your room ready, so again I... More 

Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The staff was very helpful and easy to work with during my stay. Ashley helped me over the phone with the reservations and she made it quick and simple. She was great to work with and answered all of my questions.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Hello 653marcj!! Thank you so much for taking the time to review our property!! I cannot wait to share your amazing review with Ashley! She is such a wonderful asset to our team and it is always so great to hear that she is making a lasting and positive impression on our valued guests. If I can assist you in... More 

Bakersfield
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed in the family suite which was great and very roomy! The only thing I would suggest, is doors on the rooms which would have made the room perfect. I was very happy that each room had a bathroom and it's own TV.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Hello! Thank you so much for taking the time to review our hotel! I am so thrilled that you enjoyed your stay with us. Our family suite is very roomy with two king bedrooms, two full bathrooms and a large living room area with wet bar, pull out sofa bed and plenty of room to stretch out and relax. I... More 

stockton, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

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Review collected in partnership with Best Western

Was this review helpful? Yes
Redding, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Been coming to this hotel for 25 years. Beautiful renovation of the entire hotel. Enjoyed the large shower that replaced the inroom tubs. Very bright and clean. We will continue to return to our Santa Cruz oasis. Thank you to the staff and management.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Hello Robert! Thank you so much for taking the time to review our property and for being such a valued and loyal guest!! I am so happy to see that you have enjoyed our renovated rooms with our spacious new walk in showers. If I can assist you make any future reservation or if you have any further questions or... More 

Fresno, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Good hotel to stay, staff is very friendly and helpful, only bad thing is that its a bit far from the boardwalk, staff said it was a 10 minute walk but it took us 30 minutes to get there. Also not enough parking we had to park on the street.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Hello Lenora! Thank you so much for taking the time to review our property! I am so very happy to hear that our staff was friendly and helpful to you during your stay with us. I am so sorry that you had difficulty finding parking in our complimentary parking lot. The Boardwalk is just over a mile away from us... More 

Guerneville, California, Usa
Level Contributor
135 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was happy with our stay here. Very clean rooms, friendly staff good breakfast. The room was quiet and we had a good night sleep. We were really only here for a few hours and slept the whole time, so didn't really experience to much of the hotel, but the staff was friendly and our sleep was good. We will stay... More 

Was this review helpful? Yes
BWAS95060, front desk supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Hello KerryD! Thank you so much for reviewing our property! I am so happy to hear that our staff treated you and your family so well and you found your room to be clean quiet and comfortable. Nothing beats a great night’s sleep and a nice full complimentary breakfast, but we will need to get you back here to enjoy... More 

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