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All 52 Santa Cruz hotels

BEST WESTERN PLUS All Suites Inn

2.5 of 5 Hotel   |   500 Ocean St, Santa Cruz, CA 95060
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66%
Ranked #14 of 52 hotels in Santa Cruz
A recent review
5 of 5 stars reviewed 2 days ago
Debra H chico, United States
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297 people have reviewed this hotel

Traveler rating
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    104
    49
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119
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
chico, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My family went to Santa Cruz for vacation and choose Best Western for the price. we were truly surprised with the great accommodations and location to the Boardwalk. The staff was great and the room was very roomy. We will be returning next year.

Review collected in partnership with Best Western

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Santa Rosa, California
Top Contributor
57 reviews 57 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The best parts were Clara who was on the front desk when we checked in, housekeeping and the complete choice of breakfast items. Other than that it was just ok. I'd recommend a room on the second floor as then you can walk up the atrium stairs and not wait for the elevator. Our room was clean and utilitarian. The... More

Was this review helpful? Yes 1
Cape Canaveral, Florida
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stopped here on part of a road trip from Vancouver down the coastline all the way to Anaheim. Some of these reviews seem a bit harsh, I thought the hotel was very pleasant. The location is great, especially if you want to get to the pier. They have a shuttle that will run there quite often. The rooms were... More

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BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for your awesome review! I’m so happy to hear that you had such a great time. Being an all suites property, our rooms are quite large and great for giving everyone in the party some room to stretch out. I’m glad to hear that you liked your room, and that the hot-tub and sauna helped you... More

Camarillo, California
1 review
2 of 5 stars Reviewed 1 week ago

Room is dark and depressing. And we had an upgrade. We had two skylights in the room and it was still a cave. Has a grunge factor to the place. People were nice at the front desk but there is a definite hostel feeling to this place. The gym is only open at 9 am unless the guests that share... More

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BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

I am so sorry you felt your room was like a dungeon. It seems like you must have received one of our interior rooms. While these rooms do not get any natural light, they are perfect for people who want a quiet room away from the street. The interior rooms are ideal for daytime sleepers, light sleepers who don’t like... More

Red Deer, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

We loved Santa Cruz and this hotel is located centrally and easy to get to all the attractions we wanted to see. We used the hotel as a base to explore local attractions as well as day trips to Monterey and San Fran. Good hotel with excellent rooms and staff. We will stay here again on our next visit.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you for your review! Our location is ideal as a central base for people wanting to explore the Bay Area. With San Francisco only about 2 hours north, and Monterey only about an hour south, we are in the perfect city to spend your evenings as your spend your days seeing all of the nearby sights. I’m glad to... More

Sacramento, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed in a two room suite. The carpet needs to be replaced. Drawers don't open and close very well. The t.v. stand is designed for a tube t.v. that is not present but has a flat screen on top; the empty hole for the tube t.v. looked ugly. The ventilation is designed to move air from one room to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for taking the time to leave us a review. I will forward your comments to ownership so that we can look into replacing the carpets and entertainment centers. If you want to contact me and let me know what room you were in, I will have my maintenance department check on the ventilation system, and I... More

Rancho Cordova, California, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Best Western Plus All Suites Inn was pretty nice, check in was quick and the front desk clerk was friendly. Most Best Western charge a holding deposit for incidentals so just be aware that this property will hold a charge of $50 on your credit card, not a big deal for us. The room we got was two beds... More

Was this review helpful? Yes
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Goodness, thank you so much for this amazing and detailed review. I really appreciate your sharing your experience with the TripAdvisor community! I’m glad to hear that we had everything you needed to make sure your family had an amazing experience, and that although you had a problem, we took care of you quickly and efficiently. We hope to see... More

FREMONT
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in a room just opposite the check-in desk...very quiet at breakfast time even though the breakfast tables were also opposite our room. The room had two parts, living area and bed area which was the furthest from the door so we didn't hear the breakfast people. There was one VERY LOUD noise while the upstairs people took a shower.... More

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BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

WOW! Thank you for leaving such a detailed and lovely review of our property! I'm sorry that you had noise from the upstairs units showering, and I will check with my maintenance staff to see if there is anything that can be done to ease that noise frustration. I appreciate your sharing your experience with the TripAdvisor community. The trolley... More

Sacramento, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The staff was super friendly & helpful. Our door lock needed the batteries changed before we could check in. Clara the desk clerk worked with the maintenance man to get us into our room with in 15 minutes. My only complaint would be the street noise which can't be controlled by the hotel. We just turned on the room fan... More

Was this review helpful? Yes
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thanks so much for your awesome review! Clara really is a great asset to our team, and I will make sure to share your kind comments with her as soon as I see her. I'm glad to hear that you found a way to help with the street noise, next time you stay make sure to ask for a room... More

United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel staff was very helpful. Location was in a good part of town and easy to get to. Rooms were nice but could have used a deep cleaning. There is a $50 deposit for any damage to room but hey it doesn't matter as long as you treat the room as if it was your own because you will get... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thanks so much for your review! Our staff works hard to make sure all of our guests know we are here to help at any time. If you want to let me know which room you were in I will put it next on our deep cleaning schedule. You can contact me at any time at cindy.mcdonald@bprproperties.com or by phone... More

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Additional Information about BEST WESTERN PLUS All Suites Inn

Address: 500 Ocean St, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS All Suites Inn 2.5*
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Also Known As:
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Santa Cruz Best Western

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more   less 
Number of rooms
77

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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