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All 51 Santa Cruz hotels

BEST WESTERN PLUS All Suites Inn

2.5 of 5 Hotel   |   500 Ocean St, Santa Cruz, CA 95060
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66%
Ranked #15 of 51 hotels in Santa Cruz
A recent review
4 of 5 stars reviewed 4 days ago
Mark K Los Angeles, California
  • Reviews (281)
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281 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Los Angeles, California
Contributor
11 reviews 11 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The location of the hotel is great as there is plenty of places to eat/drink within walking distance. The bathrooms were nicer than we expected. The breakfast was your typical Best Western affair with eggs, pancakes, waffles, breads, cereal, hard boiled eggs and brewed coffee. We stayed at another BW that served that coffee that is made by mixing water... More

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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Nice room accommodations, excellent front desk staff, nice breakfast and WIFI. Hotel itself needs updating -- paint, carpet, interior and exterior. Location is not the best for visits to beach or UCSC.

Review collected in partnership with Best Western

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Thunder Bay, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed in Santa Cruz for our honeymoon. This Best Western was in an awesome location. About a 15 minute walk to the boardwalk and wharf; a five minute drive to pacific avenue shopping. The staff were extremely helpful, the room was clean. They have been doing extensive renovations and the place looks awesome. Great stay as it is still... More

Review collected in partnership with Best Western

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Sandhurst, United Kingdom
Top Contributor
121 reviews 121 reviews
31 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Quite good location. Leave car in hotel underground car park & walk 5-10 minutes to Theater Del Mar on Pacific St from where a tram runs every 15 minutes from 9am-9pm, but BEWARE, last bus leaves the Boardwalk/Wharf at 8.40pm. Fare 25c a trip. This saves expensive car parking down by the Boardwalk. Furniture knocked around, but revamp going on... More

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BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thanks so much for your detailed review of our property! The trolley from downtown to the beach is super convenient, although it runs 11:00 am to 9:00 pm. You are absolutely correct that the final trolley leaves the beach area at about 8:40, but it is a very convenient way to experience an afternoon at the beach without having to... More

CA, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our experience at Best Western was excellent with outstanding staff friendliness and help. Highly recommend them. It was very easy to get to and food served was also very good. The waiters were quick to help.

Review collected in partnership with Best Western

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BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for your excellent review! I'm so pleased to hear that you had a great stay, and we hope to see you again soon! Cindy McDonald More

Sacramento, CA
2 reviews
3 of 5 stars Reviewed 1 week ago

We booked two rooms for our family. We arrived at 2:30 pm and was told the check in time was not until 3:00 pm. We waited until 4:00pm and still don't have any room available for us. After constantly asking, we finally got one room at 4:00 pm and the second room at 4:15 pm. It really messed up our... More

Review collected in partnership with Best Western

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BWAS95060, Front Office Manager at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for your review! I will definitely speak to my front desk and housekeeping staff and find out what happened that caused such a delay. I wish to assure you that this is not our general practice, and I really appreciate your bringing this situation to my attention! I'm glad to hear that once your room was... More

Seattle, Washington
1 review
4 of 5 stars Reviewed 2 weeks ago

Excellent customer service here. Got upgraded to a really nice suite with a fireplace, had a problem with the fridge, and it got replaced right away, excellent front desk service. I'd stay here again.

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BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review

Thanks so much for your great review! I'm glad to hear that you liked your upgraded room, and that although you had an issue it was handled quickly and efficiently. I will share your comments with my entire team at our next meeting, and I appreciate your taking the time to review us! Cindy McDonald More

Richmond, Virginia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Parking - a small lot under the building. I mean SMALL. We had a midsize suv and it was difficult to maneuver. I'm not sure where the rest of the guests park because there must be more ppl staying there than can fit in the lot. Check In/Check Out - ladies were nice, process was smooth. We were told we... More

Was this review helpful? Yes 1
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for leaving such a detailed review of our property. Sounds like you were in one of our interior Double Queen Suites. I apologize that the room did not meet your expectations, many people enjoy our interior rooms as they do not have to suffer any street noise. I will forward your comments regarding our renovation and... More

Rocklin, California
2 reviews
2 of 5 stars Reviewed 3 weeks ago

At checking the counter person couldnt get any of our cards to clear and her attitude towards us was rude. Instead of checking her credit card equipment she gave us a boat load of attitude treating us like deadbeats. After a good bit of protest on our part she checked her equipment and sure enough that was the problem and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review

On behalf of our entire property I would like to apologize for the experiences you had during your stay with us. I want to assure you that this is not the way we normally do business, and I will speak to my staff about the correct way to address these situations in the future. I would like very much to... More

Sacramento, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

There is only one bathroom sink. It has a serious drainage problem. We reported it but it did not get fixed on time. Another bathroom fixture fell off wile we were there. The room is not properly maintained.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review

I apologize for your less than perfect stay with us. I would love to personally discuss your stay so that I can ensure that each of the issues you bring up is addressed properly. Please feel free to contact me as soon as possible at cindy.mcdonald@bprproperties.com or by phone at 831-458-9898. I hope to hear from you soon! Cindy McDonald More

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Additional Information about BEST WESTERN PLUS All Suites Inn

Address: 500 Ocean St, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS All Suites Inn 2.5*
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Also Known As:
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Santa Cruz Best Western

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more   less 
Number of rooms
77

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