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BEST WESTERN PLUS All Suites Inn

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500 Ocean St, Santa Cruz, CA 95060
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BEST WESTERN PLUS All Suites Inn
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BEST WESTERN PLUS All Suites Inn
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370 reviews from our community

Traveler rating
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    56
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Hamilton, New Zealand
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel offered very good service and accommodated our room request change. We were moved from a room of the breakfast area to level three at the back which was good. Unfortunately the rubbish truck arrived in the early wee hours to empty the bins and this was very noisy. Wish the windows were double glazed. Our room was really... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW via mobile

So recently i've stayed here with my kids and husband after having a fun day at the beach and its' pretty decent. For the price that you pay its ok. I had a double queen bed room and it had the living room seperated. Plus the living room had a pullout bed as well. The queen beds were comfortable. The... More 

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Huntsville, Alabama
Top Contributor
457 reviews 457 reviews
307 hotel reviews
237 helpful votes 237 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You immediately drive up into their ground level covered parking. The hotel sits above the parking garage. You take an elevator or stairs up to the lobby. I booked a deluxe suite and it was very, very nice. There were two distinct rooms with a large 42” TV in each room. The room had a full jacuzzi bath and separate... More 

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BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for your review! It sounds like you stayed in our Deluxe King Suite, also known as our Honeymoon suite. I'm so happy to hear that you got a good nights sleep! The Deluxe King is always a guest favorite with all of its lavish amenities. I am also happy that you enjoyed the complimentary coffee that... More 

sacramento, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel has improved over our last visit when there was extensive party activity on our floor. Weekend party noise is now under control thanks to a signature requirement and a $50 fine if noise continues after 11 p.m. Kudos to the staff. Rooms are spacious!

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for taking the time to review our property! I am so happy to see that our hotel has been able to accommodate you on more then one occasion! The renovations are almost complete, hopefully by your next visit with us they will be finished! Seeing that our staff has been consistently friendly is wonderful. We strive... More 

San Jose, California
Top Contributor
172 reviews 172 reviews
25 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Have stayed at this hotel a few times, is a couple of miles from the beach boardwalk, but easy to find and get to. Rooms have always been nice, and we will usually book one of the nice larger suites. Last couple of times that we have been there, has been some type of renovation going on, so hopefully they... More 

Was this review helpful? Yes 1
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for taking the time to review our property! I am so happy to see that our hotel has been able to accommodate you on more than one occasion! The renovations are almost complete; hopefully by your next visit with us they will be finished! Seeing that our staff has been consistently friendly is wonderful. We strive... More 

Utrecht, The Netherlands
Top Contributor
156 reviews 156 reviews
53 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here after reading reviews on this site and another, and took the tips - booked a 3rd floor room and made sure it was in the renovated section. I had a double room on the third floor, and asked for one with good light. Pros: Room was very clean, which is a big plus in my book (though I... More 

Was this review helpful? Yes 1
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Wow thank you so much for your thoughtful and detailed review! I am sorry we were not able to better accommodate your wives dietary needs, but I am happy to see that you found excellent dining at the delicious Solaire restaurant. It is right up the street, and as you mentioned, fabulous! I love reading that our staff did make... More 

Bakersfield, California
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Place - Every room is a suite, so it is nice to have the extra space in the room! The rooms were sort of updated, and the lobby is large and open. A typical hotel continental breakfast is offered. Service - The staff seemed conscientious and we had no problems with our stay. We were allowed a late checkout with... More 

Was this review helpful? Yes
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for your review of our property! As an “all suites” property we love being able to offer each and every guest a large room with some extra space to relax. We are centrally located only a mile from the Santa Cruz Beach Boardwalk and just three blocks to downtown. I am so pleased to see that... More 

Stockton, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 15, 2015

Married with kids stay. Passing through from Half-Moon Bay, we decided to stay overnight at the BW since our usual inn was booked. The pros: reserving the room was convenient as we did it driving in to town, we felt like welcomed guests upon check-in, very knowledgeable staff, and we got a sweet deal on a 2 room Suite, free... More 

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BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for taking the time to review our hotel! I am so happy to see that reservations and check in with the front desk staff was easy and welcoming. Offering our guests free parking and a full hot breakfast helps make our guests feel more at home. I apologize for not having enough towels in your room.... More 

Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 12, 2015

We had a two bedroom, two bathroom suite with a large living area suite connecting the two. It was very roomy and the beds were comfortable. The bathrooms were large and clean and the bathroom amenities provided were nice. The only odd thing was that there was a distinct smell when we checked in - almost like some type of... More 

Was this review helpful? Yes 1
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for your review! I am glad that you found your room so comfortable and were able to enjoy the complimentary breakfast provided to our guests. I apologize for the smell in your room. I will make sure to remind my housekeeping staff to triple check rooms for unpleasant smells. I am happy to see, however, that... More 

NoVa,VA
Contributor
20 reviews 20 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 9, 2015

We had a refurbished room but this was actually the worst night’s sleep I got on the trip. It had a king-size bed and a pull-out couch, except the pull-out couch was the size of a crib and the coils were uncomfortable even after I put down pillows to sleep on!! Breakfast was included and was pretty nice, though.

Was this review helpful? Yes
BWAS95060, Front Desk Supervisor at BEST WESTERN PLUS All Suites Inn, responded to this review

Thank you so much for taking the time to review our property! I am so sorry to hear about your uncomfortable night’s sleep. It is very beneficial for us to see what specific areas we need to improve upon. Since many families and guests use the pull out couches as beds, we need to ensure that the sofa mattresses are... More 

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