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BEST WESTERN Inn

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126 Plymouth Street, Santa Cruz, CA 95060
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BEST WESTERN Inn
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123 Reviews from our TripAdvisor Community

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Traveler rating
    27
    40
    22
    14
    20
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41
42
8
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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    (123)
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    (28)
  • Jun-Aug only
    (47)
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    (29)
  • Dec-Feb only
    (19)
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pismo beach
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It has 12 rooms remodeled , others are being worked on. We stayed in rm 137. New carpet , tile . Nice furniture . Very clean. Breakfast is a plus as well. We will stay again. The week day rate was fair. Desk girl was very nice and welcoming .We stayed 2 nights $263. Plus all the taxes. $15.00 a... More 

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Costa Mesa, California
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It was more of a motel style but the room was very modern and clean. I liked the ease of find the place right off the 1 and how quick of a drive it was to the ocean from it. The breakfast was standard and there was a jacuzzi which seemed like an after thought. But I was overall very... More 

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Pueblo West, Colorado
Level Contributor
144 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This motel is very nicely appointed, friendly, helpful staff. It's a little difficult to get into and out of and a little off the beaten path. However, it is a nice place to stay, especially for business.

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Livermore, California
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easy on/off access to Hwy 1 and Hwy 17. Clean, quiet room, reasonable breakfast, polite staff. Not more than 10 minutes from the Boardwalk and don't have to deal with the crowds. Would stay there again.

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Montevideo, Uruguay
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is ok. Rooms are ok and clean (small though), customer service is ok too. The only outstanding thing about this hotel is complementary breakfast, which is delicious and well assorted. This was my first time in Santa Cruz. I didn't know which part of the city was best for us to stay, so I decided to go with... More 

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Chicago, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

No pool and two miles from the Boardwalk but great value. Parking is tight but adequate. Breakfast choices and quality are above the norm for a mid-priced hotel. Staff is knowledgeable about the area. The hotel is easy to find. There is a lack of restaurants in the immediate area so you absolutely must have transportation. Convenient for the Mystery... More 

Review collected in partnership with Best Western

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Oakdale, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was trying to book a room for the first concert at Boardwalk (Eddie Money) and most of the hotels in the area were expensive. I usually stay on the Capitola side. I decided to go ahead and book this hotel and see what I get. Boy I was quite surprised!! Staff members were very helpful and friendly, our room... More 

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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 23, 2015

We were VERY disappointed in this INN. Worst one we stayed at during our vacation. Receptionist was rude and snobby. The amount this Inn charges you for the quality, size, and Continental Breakfast is a rip-off. Our room only had one set of towels for two guests. The room is very small and so is the bathroom. I would not... More 

Review collected in partnership with Best Western

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Ana D, General Manager at BEST WESTERN Inn, responded to this review

Mrs. Laurie Smallwood: We are very sorry to know that you were unhappy during your stay at our facility. I think I sent you a email after the survey our corporate sent to each of the members and I asked you for more details about the rude answer you got from one of my front desk, do you remember the... More 

Travelers are raving about these Santa Cruz hotels

Charlotte, North Carolina, Usa
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 19, 2015

I like Best Western I stay in about 60 properties a year this on is just average. Could not accommodate a simple request for a ground floor room over 60 days in advance. TV remote did not work correctly the shower curtain was too short allowing water out of the shower. The breakfast ran out of 2% milk an hour... More 

Review collected in partnership with Best Western

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Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: We are very sorry to know that you were unhappy during your stay but in summer time is little hard to guarantee specific room number , or specific floor and I think you book your room online, and when that happen is recommend to the guest to call the hotel directly to do the requesting , but still... More 

Chico, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 1, 2015

Friendly staff, room was very clean, breakfast was yummy and lots of parking available. Close to beach, boardwalk and other attractions - on a main street and easy to navigate around town. Upgrades to hotel are nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: Thank you very much for taking part of your valuable time to answer our survey and thank for share with the public details for what you were complete satisfy during your stay at our facility . We are very happy to know about your positive experience at our hotel, wishing to accommodate your lodgings again soon at the... More 

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