We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Inn

Hotel website
Hotel deals
126 Plymouth Street, Santa Cruz, CA 95060
Special Offer
BEST VALUE RATE BOOK NOW
Book on
TripAdvisor
Trusted partner. We work with Best Western to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
BEST WESTERN Inn
View Map
Add Photo Write a Review

144 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
santa cruz, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I like this hotel for quick trips to visit my Daughter and son at UCSC. Its clean, quiet, convenient and close to the campus. Parking is a little tight and works ok for smaller cars. They have breakfast in the morning so it's easy to get on with your day and the internet works great.

Review collected in partnership with Best Western

Helpful?
Thank Wendy K
ashland, United States
1 review
4 of 5 stars Reviewed January 2, 2016

Nice hotel and good location. Easy walking to restaurants and easy to freeway. Staff was very nice and rooms clean. Some rooms were remodeled. I would stay again. The surrounding neighborhood was slightly sketchy. Don't have anything else to add to complete 200 characters.

Review collected in partnership with Best Western

Helpful?
Thank Roxanne S
1 review
4 of 5 stars Reviewed November 30, 2015

Hotel is currently upgrading all rooms which makes the hotel much nicer to stay. Stayed in one of the newer rooms, very nice, clean and comfortable. Would definitely stay again if ever in the area. Very good visit.

Review collected in partnership with Best Western

Helpful?
Thank 318claudian
Fresno, Ca, United States
1 review
1 of 5 stars Reviewed November 14, 2015

Still waiting to have my money returned to my bank account. The accounting of payment to this hotel SUCKS~ My room mate PAID for his half of the room at check out time. AFTER being told my bank account would be reimbursed 3 to 7 days latter, I AM STILL WAITING FOR MY MONEY~

Review collected in partnership with Best Western

Helpful?
Thank Gary R. M
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Mr. Marshall: We are very sorry for the mistake of charging your credit card with total amount of charges when you already told us to charge your partner half of the price, we apologize for the inconvenience , for the mistake I find out about it when you talked to me and I immediately refund to your card half of... More 

Travelers are raving about these Santa Cruz hotels

santa cruz, United States
1 review
5 of 5 stars Reviewed November 14, 2015

best customer service all staff excellant very pleasant stay very kind and professional i will stay again for sure best hotel stay in santa cruz ca maryella was my favorite employee and most helpfull great service

Review collected in partnership with Best Western

Helpful?
Thank Heather N
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear and Valuable Guest: We are the once who wants to thank you for gave us the great privilege to accommodate your lodgings. We are very glad that Mariela and all our staff provided a great customer service. We know Mariela do a great job and is our goal to all our staff members make our guest fill as they... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed October 28, 2015

I'd give this place no stars if I could. My boyfriend and I stayed at this hotel over the weekend for one night booking through Hotels.com. It already got off to a rocky start. Knowing check out is at 11AM, we arrived not long after normal check out time to see if we can check in by noon. They said... More 

Helpful?
Thank Sheinagh V
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: We are very sorry about the inconveniences you had experienced during your stay, my night auditor had the big mistake for did not providing the plunger or giving the instructions how turn on the shower we know is little confuse but not that hard to make it work. Our maintenance person checked that rooms and shower wasn't broken... More 

Glendale, California
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed October 25, 2015

For one night this is the perfect place. It was clean and the located right off the 101. The room was clean but a little worn. The Staff was great, very helpful and friendly. Not that many places in Santa Cruz so this one is fine.

Helpful?
Thank NoHoMike
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: Was very nice to had you at our facility, thank you for sharing with public about the good experienced at our hotel. Please keep in mind our hotel if you will need to came back to Santa Cruz again, Thank you More 

Saint John, Canada
Level Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed October 18, 2015

My wife and I stayed at this inn October 10 - 11, 2015. The hotel is located just off the ramp from Highway 17 to San Jose at the top of Ocean St. We had room 143 which was located upstairs on the back of the building. It was a good sized room with a comfortable queen bed. The room... More 

Helpful?
1 Thank David J
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: I know how valuable is your time, and I see you took a good part of your valuable time to express with details about the amenities of our hotel, and I am very glad to know that you were happy during your stay at our facility. Thank you again for your kindness, thank you for gave us the... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 17, 2015 via mobile

This is why I'm giving this hotel 3 stars. 1. The front desk agent was taking personal calls at the front desk while guest are waiting to check in. 2. Housekeeping left a dirty rag in our bathroom. 3. Shower area had leftover hair in it. 4. No elevator. 5. Small rooms but I understand that the owners can't do... More 

Helpful?
1 Thank Deep S
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: We are very sorry about the inconvenience you had experienced during your stay at our facility. Sorry about the human mistake of one of our housekeeper who forgot to pick up the rag she used to cleaned your rooms. We are very sorry about the hair that was left at the bath tub, I know is disappointed. Sometimes... More 

Placentia, CA
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 2, 2015

The value was excellent! We just needed a place to sleep that was centrally locate, had a refrigerator and a microwave. We even got a free breakfast which was better than what we normally get at Marriotts where we normally stay. The staff was friendly and courteous and the room was clean. My only complaint was that the bathroom was... More 

Helpful?
Thank bedil
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: Thank you very much for taking part of your valuable time to share about your positive experience during your stay at our facility. Sorry about the size of our bathroom, please if you need to came back to Santa Cruz, give us the great privilege to have you again at our facility. Take care, More 

Questions? Get answers from hotel staff and past guests. Ask a question

10 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3)
Viewed
Pool/beach area (1)
Viewed
Room/suite (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (1)
Viewed
Dining (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Santa Cruz hotels
0.7 mi away
BEST WESTERN PLUS All Suites Inn
0.1 mi away
Hampton Inn Santa Cruz
Hampton Inn Santa Cruz
#14 of 54 in Santa Cruz
4.0 of 5 stars 538 reviews
0.2 mi away
Quality Inn
Quality Inn
#8 of 54 in Santa Cruz
4.0 of 5 stars 322 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Dream Inn, a Joie de Vivre hotel
0.6 mi away
Hotel Paradox
Hotel Paradox
#10 of 54 in Santa Cruz
4.0 of 5 stars 353 reviews
0.0 mi away
Comfort Inn Santa Cruz
Comfort Inn Santa Cruz
#12 of 54 in Santa Cruz
3.5 of 5 stars 199 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay