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BEST WESTERN Inn

2.0 of 5 126 Plymouth Street, Santa Cruz, CA 95060
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BEST WESTERN Inn
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BEST WESTERN Inn
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108 reviews from our community

Traveler rating
    25
    34
    18
    12
    19
See reviews for
38
33
8
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (108)
  • Mar-May only
    (23)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (19)
All months
Stockton, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Staff welcoming and attended to needs and questions I had. Breakfast was decent. Nice options but eggs a bit spongy. Comfy and soft beds. Didn't get to check out the spa or sauna but like that I had those as options.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: I am very glad to know that during your stay you were satisfy with all the services at our hotel. For us to get your survey is very important because we are able to know if a valuable guest like you got satisfaction at our facility. Thank you again and looking forwarding to see you again at our... More 

Anchorage, Alaska
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Gets the job done. Wasn't a terrible stay. Beds were comfy, room was clean and the breakfast was good for being complimentary. Hot tub is ok, but the area it was in was dirty and confusing to find, could use signs. The info booklet is outdated apparently because it gave the wrong directions and said it closed at 11pm but... More 

Was this review helpful? Yes
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: Thank you very much for taking the time to took our survey, reading your comment I see you were satisfy during your stay at our facility. We look forwarding to accommodate your lodging again .Thank you again More 

Aiken, South Carolina
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 7, 2015

Near airport and right next to University. Adequate accommodations. Have to get into car to find a reasonable place to eat if you don't want fast food. Serves the purpose if you intend to be in and out.

Was this review helpful? Yes
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear and valuable guest: Thank you very much to take the time to give us a good review, we are glad to know you were satisfy during your stay at our facility. We look forward to accommodate your lodging again soon. Take care. Ana Dubon More 

Los Angeles, California
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 29, 2014

This motel's location is virtually perfect for getting around the Santa Cruz area. While not luxurious, the room was clean and comfortable; everything worked. The breakfast offered a nice variety of hot and cold food, including good coffee and a choice of juices. The staff was competent and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ana D, General Manager at BEST WESTERN Inn, responded to this review

To our Valuable Guest: Thank you very much for taking the time to write us a good review is very satisfactory to hear you share the good experience you enjoyed during your stay at our facility. We wish to have you at our facility again when you will need to come back to Santa Cruz. we will be more than... More 

Sacramento, United States
1 review
5 of 5 stars Reviewed November 29, 2014

This was a quick trip for Thanksgiving. The hotel was clean and everything I expected. I have stayed here on previous trips to Santa Cruz and would stay here again on future trips. It is ridiculous to require a 200 word review. If you don't like it forget it. I think it is crazy to require a minimum number of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: Was a great pleasure to have you at our facility, very glad to know that you were satisfy with our hotel service and we want to have the opportunity to accommodate your lodgings needs at the future again. Just to let you know our hotel do not have any request of specific amounts of word to get the... More 

1 review
5 of 5 stars Reviewed November 25, 2014

This was a value hard to beat, but it had all the fine qualities of Best Western. Parking was limited, which could be a problem if the motel was filled. I'm not a fan of hotels, so always seek out motels where I can park near the room or at the room - I was able to get very close... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Our Valuable Guest: Thank you very much to give us a good review, we really appreciate it. Was a great pleasure to have you at our facility. We are happy to hear that you was satisfy with our service, and I know our parking lot is small the capacity is for 28 rooms , but we are glad we assisted... More 

Santa Cruz, United States
1 review
4 of 5 stars Reviewed November 14, 2014

This place covers it all. It's very difficult to find a room in this area. Most are very noisy. Easy on and off of the HWY. Parking is a bit tight. We did not have the breakfast because we prefer experiencing local eateries. Careful with room conversations,,, it's fairly easy to hear your neighbors.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: Thank you very much for answering our survey, we apologize for the inconvenience you had experienced during your stay. I am agree with you this a busy town, but to be honest at this time of the year is slow down a little bit, but in weekends sometimes is very difficult to find rooms available. Our facility only... More 

Salida, ca
1 review
1 of 5 stars Reviewed October 27, 2014

I generally read hotel reviews and understand that some people are never satisfied so you can always find a few bad reviews for every hotel. I am a Best Western Rewards customer and always try to stay at a Best Western. Best Westerns are not five stars but they should always be neat, clean, comfortable and accommodating. This place was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: We are very sorry for the inconvenience you had experienced during your stay , our hotel is Not Smoking Hotel, and every time we check in a guest we mention that we are smoking free. Because smokers know that we do not allow any one to smoke at the room they are going to smoke outside and to... More 

Mission Viejo, United States
1 review
1 of 5 stars Reviewed October 13, 2014

This hotel had NO hot water on Sunday morning. We tried to shower and in the beginning it was slightly luke warm. Water went quickly to very cold. It was so cold you could not even step into the water. The staff was totally inadequate in getting hot water. There was no manager on site. We asked for another room... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: I understand how frustrate was for you to do not get hot water , that was a incident out of our control, I was notify , but I did not show to the hotel because at the moment the hotel needed a plumber more than anything else , and that was we were looking for, but in Sunday... More 

Corona, United States
1 review
5 of 5 stars Reviewed October 13, 2014

We have come to Santa Cruz many times, and always stayed at a hotel close to where my sister lived. I wish we would have stayed at this Best Western instead. The room was very clean, and well decorated. The bed was really comfortable. I would recommend this hotel, and will be staying at more Best Westerns in the future.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Valuable Guest: Was very kind of you to take part of your valuable time to give us a very good review, we are really glad to see how satisfy you were during your stay at our hotel. We look forward to accommodating your lodging needs again in the future. Sincerely, Ana Dubon, General Manager More 

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Additional Information about BEST WESTERN Inn

Address: 126 Plymouth Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Inn 2*
Number of rooms: 28
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Also Known As:
Best Western Santa Cruz
Santa Cruz Best Western
Hotel Style:
#8 On the Beach Hotel in Santa Cruz

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