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Hotel Paradox

Certificate of Excellence
3.5 of 5
611 Ocean Street, Santa Cruz, CA CA 95060
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Hotel Paradox
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Hotel Paradox
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261 reviews from our community

Traveler rating
    124
    87
    37
    12
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Very disappointing room with a half-hearted hipster makeover and a hefty price tag. No amenities and no charm, but a lot of dirt and grime. Totally fooled by the hotel's advertising on Expedia but totally underwhelmed by the grim reality.

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I offer my sincere apology for not meeting your expectations. While we recognize that the style of the hotel may not be to everyone's liking, there is simply no excuse for anything less than a spotlessly clean and comfortable room. I have shared your comments with our housekeeping team, as we take such comments very seriously, and take immediate action.... More 

ny
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We were on a family trip driving from San Francisco to Los Angeles. It is hard to pick a good hotel most are old and " motel-like" at 5 star resort prices. This hotel is really nice an boutique-like. Clean, excellent themed decor. We saw lots of families enjoying amenities, we did not as we were only there for a... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I'm so pleased that you selected our hotel while passing through Santa Cruz, and so very happy that you enjoyed the décor and amenities! I'm sorry that Santa Cruz offered less than you had hoped for. We recognize it is an eclectic and diverse destination, and I am sorry that you did not enjoy your time spent here as you... More 

Michigan
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice atmosphere, the attendants were great. I had no problems with the accommodation for my service animal. On site dining very good we had great service from Dan. Rooms were clean. Bed on the firm side ask for extra pillows. There's a $10/ day charge for parking your own car. ... otherwise good experience.

Was this review helpful? Yes 2
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Your review is so very much appreciated - thanks so much for taking the time to share your experience! And thank you for mentioning the service you received from Dan - I must agree, he is exceptional! We hope to welcome you again soon. More 

San Francisco, California
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is beautiful with a woodsy type of feel. The first night we stayed in a very tiny 2 queen beds with 5 guests. The next night we were upgraded for free to a slightly bigger room with 2 queen beds. It was much more spacious and the bathroom was more updated. The first night we ordered room service... More 

Was this review helpful? Yes 3
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Thank you for mentioning the unique aspects of the Hotel Paradox that you enjoyed! And thank you for pointing out the issues you experienced with room service that left you with a negative perception. I am so very sorry that we failed to deliver anything but excellent service. Be assured your comments are being discussed and used for training purposes.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The room's were very comfortable and the hotel decor is very modern and cozy. the location is perfect (if you don't mind driving short distances). However, they do provide a shuttle to take you places. The restaurant in the hotel has great food and great service. Everyone was friendly. Overall great hotel. Will definitely come back.

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Above all, I am so pleased that you enjoyed your experience! Thank you for the kind mentions of our staff - it is the highlight of my day when I share comments such as yours with the whole team. We look forward to seeing you again soon! More 

Olympia, WA
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had an average experience at Hotel Paradox. The hotel was aesthetically pleasing, but not very comfortable. The bed was SUPER hard, there were people yelling and screaming outside at 2-3 AM, the hot tub was a warm tub at best, our room was RIGHT next to the elevator so the room was never quiet, and and the shower knob... More 

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I sincerely appreciate your candid feedback and am so very sorry that your visit with us was simply average. We strive to give every guest a very memorable and unique experience, and it is important for me to know these details when we fall short of this goal. Please accept my apology for not meeting your expectations. I hope we... More 

San Jose, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel has a lot to offer. It has a unique style, with a woodsy theme, including a giant log as the check-in desk. The restaurant and bar are very nice, with both indoor and poolside tables. The area around the pool is very nice. But there were definitely problems with my stay. I was attending a conference at the... More 

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Thank you so much for mentioning the positive aspects of the hotel that you enjoyed, it gives us great pleasure to read your feedback. I am very sorry for the problems you encountered with a reservation error, and for your report about the bathroom cleanliness. I am shocked and embarrassed to read your comments, as we routinely receive only positive... More 

Ventura, California
Top Contributor
62 reviews 62 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Favorite hotel in Santa Cruz...it was fabulous! I stayed for 3 nights in December and loved everything. The room was inviting and cozy, green and glamorous at the same time. The restaurant and bar in the hotel are also nice, with delicious wine and food. We could walk to the main shopping street, and the hotel shuttle would pick us... More 

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I am so happy that you enjoyed so many aspects of the hotel. Thank you for staying with us, and for sharing your experience. We look forward to welcoming you back again and again! More 

Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a very comfortable stay. First time to Santa Cruz and this hotel was perfect. Walking distance to downtown and about 5mins to the pier. The hotel was clean and quiet. The salt water pool and jacuzzi felt great. We will definitely stay here again.

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I'm very happy that you were pleased with the accommodations, and look forward to welcoming you back again! Although our pool and Jacuzzi are not salt water, they are indeed very inviting and I'm glad you enjoyed these amenities. Hope to see you again soon! More 

San Diego, California
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Decor of this hotel is inviting. Front desk staff and courtesy shuttle were helpful. Our king room was small though clean and adequate. The bed and pillows were very comfortable. The bathroom and clothes closet were behind a sliding door, so that using the facilities did not allow for getting to the closet. The toilet had the loudest flush we've... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We greatly appreciate your kind review. So glad that you were comfortable and enjoyed the décor! I do apologize if you were inconvenienced by the room layout design. Your comments are very valuable as we evaluate each guest experience. Thanks so much for your wonderful comments regarding Solaire Restaurant + Bar. We do hope we'll have the chance to welcome... More 

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