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Hotel Paradox

Certificate of Excellence
611 Ocean Street, Santa Cruz, CA CA 95060
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286 Reviews from our TripAdvisor Community

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Traveler rating
    135
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    37
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (286)
  • Mar-May only
    (77)
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    (81)
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    (94)
  • Dec-Feb only
    (34)
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Brentwood, CA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

The Hotel Paradox has been beautifully remodeled into an upscale and trendy hotel from the old and run down University Inn. A complete makeover !!! Everything about the hotel was sparkling clean and new. The nature theme was very relaxing and wonderfully outdoorsy with the new decor. The staff was very pleasant and knowledgeable and very accommodating, even providing us... More 

Was this review helpful? Yes
Salem, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Hotel Paradox was a trendy hotel. It was a girl's trip in Santa Cruz and Hotel Paradox lived up to the expectation of being beautifully trendy and relaxing. We enjoyed the valet service, drivers and helpfulness of the front desk staff, who all informed us of touristy spots to visit in Santa Cruz. In addition, it was nice to have... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Your feedback means everything to us - thank you so much for sharing your experience! I'm thrilled to know we were able to be part of your girls' getaway and we hope to be the getaway of choice next time you return to Santa Cruz! More 

Germantown, TN
Level Contributor
190 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 1 week ago

Enjoyed the hotel, rooms small but clean with adequate amenities however the pool and pool bar are open to the public for a fee (they wear a different colored wristband). Food was fine and the bar nice. Service excellent. The three days that we were there the pool was packed with non-guests, small children running, screaming, splashing and in diapers... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I'm so glad to read that you enjoyed the room, and thank you so much for your review. I am, however, sorry that the presence of other pool guests inhibited your enjoyment. I sincerely appreciate your feedback in this regard. We do require special swim diapers and even have them available for purchase to ensure we are able to enforce... More 

Whistler, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Very nice vibe at the Paradox Hotel in Santa Cruz. Most definitely the coolest front desk I have ever seen, a gigantic old growth tree and cool pool and patio in the back. Had a great breakfast in the hotel restaurant (forget the name) and rooms were clean, bright and big. Friendly staff and I will definitely be back and... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

It always makes me so happy to read that we have fulfilled our mission in providing a memorable experience - thank you so much for your review! It is guests such as yourself that helps us maintain that cool vibe, and I certainly hope we will get the chance to welcome you back again soon! More 

Eden Prairie, Minnesota, United States
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It's a quaint sea side hotel/motel. Walked in & got a handicapped accessible room. The rooms look just like picture. Except picture belies the actual size of room - again, the word is quaint. For the average sized humanoids this would be ok, even kind of cute/cozy. But for y'all taller/ stealthier this might be bit snug! The property is... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

So glad you found the rooms quaint! Your comments about our staff, security and cleanliness mean so much to us, thanks for sharing your praise. I would like to mention that we do have several room types with a variety of sizes and would certainly encourage the taller/stealthier to inquire about options to be sure we adequately accommodate all special... More 

Santa Cruz, California
1 review
5 of 5 stars Reviewed 1 week ago

My son turned three years old and asked to stay at mommy's job unfortunately we were not able to stay at my location I work at the Best Western Plus All Suites Inn Santa Cruz. Shalamar was the lovely lady who checked me in she was friendly and happy! Yolanda who helped me get situated in the room was very... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

HAPPY BIRTHDAY, little guy! Thanks for letting us celebrate with you! So glad he had a memorable time. More 

Farmington, Utah
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We found the room to be beautiful. One of the best we have seen, which is the the main reason I gave 4 stars. The room is that good. That said, the place has issues. Staff were rude on check-in. They require a temp hold on your credit card on top of the room rate for incidentals. Not unheard of... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I am very appreciative for your review, and happy to read that you found the room beautiful! Please accept my sincere apology for the manner in which your phone request was met, as well as the time you had to wait for delivery of the menu. This is certainly not the level of service we strive for nor typically provide,... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My fiancé and I found out about this place on a wedding venue website. After being in contact with the banquet coordinator we decided we this place would be a great fit for our small wedding. We decided to head out of town and visit Hotel Paradox and see it from a guest standpoint. We booked our room from HotelsTonight... More 

Was this review helpful? Yes 2
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I want to offer my sincere apology for the error made to your credit card. I'm am so very sorry for this incident. Clearly we failed in this instance, and I am so sorry for the impact it had upon you. I am glad that you were able to speak with us directly to resolve the problem, but recognize that... More 

Los Angeles, California
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel was a nice breath of air in a town that was a little retro. We spent about a week there from Sunday until Thursday departing. The rooms are updated with nice showers and have a good overall feel to them. We ate dinner in the trendy restaurant in the lobby and was slightly disappointed for the money we... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I'm so grateful for your review, providing such a great balance of kudos, candor and suggestions for us. Thank you so much for your feedback! I do want to offer my sincere apology for the less than welcoming impression left by our bartender, and appreciate you bringing this to our attention. We strive to make all of our guests feel... More 

Davis, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I organized a conference here in early April (3 days of concurrent talks in the ballroom sections, 370 attendees, many staying at hotel). The staff did a superlative job. The venue looked great, the staff were professional, the refreshments and food delicious, and the rooms attractive. The gentlemen at the valet station were attentive and courteous. The banquet wait staff... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Your review made my day - especially when we discussed it with our entire team! Thank you so much for taking time to highlight your experience, it means everything to us to hear from our valued guests and clients. We can't wait for the chance to welcome you back. Again, we sincerely appreciate the opportunity to be of service to... More 

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