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All 52 Santa Cruz hotels

Hotel Paradox

3.5 of 5 Hotel   |   611 Ocean Street, Santa Cruz, CA CA 95060
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Hotel Paradox
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83%
Ranked #7 of 52 hotels in Santa Cruz
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
JohnThieroff Jersey City, New Jersey
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207 people have reviewed this hotel

Traveler rating
    102
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Jersey City, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Santa Cruz was the last stop on our two-week family trip down the coast from Portland and we spent three nights at the Paradox. Our experience was generally positive - the service was very warm and the people working there could not do enough for you. I remarked to my wife that you would have thought each person we encountered... More

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We greatly appreciate your review - thanks so much for your kind comments regarding our service staff and the décor! We do strive to give guests a unique Santa Cruz experience, and it is reviews such as yours that help us to know if we are meeting our goal. Your comments are taken to heart as we continually evaluate our... More

Top Contributor
55 reviews 55 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The reception, the restaurant and tje swimming pool are renobated with very good design. The service at the restaurant is very good. One of the best. There is free wifi. The interior rooms are good. (But they are in a configuration of a Motel with access from exterior balcony)

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Thanks so much for your review, we are so glad you enjoyed the restaurant and the pool. We hope to welcome you back again soon! More

Santa Barbara, California
2 reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

I paid $500 for 2 nights for this?? I guess you could say a sucker is born every minute. 250/ night with a view of a parking lot and smokers. Across the street from bail bonds and tatoo/ piercing joint. Sounds like your type of place? Not mine. Internet doesn't work so I can't even distract myself. Took my son... More

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I'm so sorry to read that you did not find your experience at our hotel in line with your expectations. Please accept my sincere apology for the difficulty you experienced accessing the internet; this is something we pay very close attention to, and I am very sorry that you encountered challenges with it. Of particular concern to me is your... More

Santa Cruz, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

A few years ago, Hotel Paradox had new owners, and had just finished a major artistic upgrade & remodel. To celebrate, there was a Grand Opening party through the Santa Cruz Chamber of Commerce. I attended the event, and immediately fell in love with Hotel Paradox! My husband and I had just started dating at the time, and consequently had... More

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Vancouver
Top Contributor
50 reviews 50 reviews
42 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and another family stayed at the Hotel Pardox for a couple of days last week as we toured the area after spending 5 days in San Francisco. We chose the Hotel Paradox because it looked better than the Hampton we had originally booked. Because we chose the same week as the Monterey Car week the pricing was very... More

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We are so glad you stayed with us recently, and grateful for your review. I sincerely appreciate your kind comments regarding the property upgrade, room appointments, pool area and restaurant. I do apologize for the problem you experienced with noise from other guests, and that the room was a little smaller than you anticipated. It is true that accommodations on... More

Sacramento, California
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

it's obvious that this hotel went through a redesign without consulting with advisors in the industry that could have prevented some missteps: Putting a huge log in the lobby instead of a check-in desk?? you may think that looks avant-garde, but guests want a surface to put keys/ID/phone down on as they check in--how do you put that on a... More

Was this review helpful? Yes 2
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I am so very sorry that the hotel did not meet your expectations in so many ways. We do realize that the style may not attract all travelers, and I do regret that this was the case for you and your family. Your concerns do matter to us, and we do take them to heart as we continually evaluate our... More

El Cerrito, California
Top Contributor
72 reviews 72 reviews
19 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel Paradox is located right in the center of business in Santa Cruz, and is convenient to lots of shops and restaurants. It was an easy walk to several shopping/eating areas, but some sections might not be advisable if you were walking alone at night. It is a very basic property (old Holiday Inn) that has been totally remodeled... More

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Thank you for your review, and thank you so much for staying with us. We are so glad that overall you enjoyed your visit, and hope to welcome you back again very soon! More

essex
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has had a nature makeover. There is a giant tree on its side as the front desk and there are photographs of nature throughout. I think it could just do with a few more details and it is somewhat overpiced. The concept and design details fell short for me.The swimming pool area is lovely. the jacuzzi was very... More

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Your candid review is very much appreciated! Thank you for you many kind comments. I'm very sorry for the challenges you encountered with the complimentary shuttle service schedule. Your honest feedback is very helpful as we evaluate our services, as it allows us to make relevant adjustments. Again, thank you for taking the time to provide such a thorough review.... More

Contributor
20 reviews 20 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Internet-pictures suggest a promise the real deal does not keep. Ocean Street is awful, the kind of nomansland you get when driving off a highway, and the hotel is just like that - noisy nomansland. The rooms are okay but you cannot open a window and you hear every sneeze of your next-door neighbour. Staff was friendly when needed.

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Thank you for your very kind comments regarding our friendly staff. I'm so sorry that the hotel location on Ocean Street was not as you had envisioned, and very disappointed that your stay was impacted by noise. Please accept my apology for this. We do understand that you have a variety of choices when visiting Santa Cruz, and we do... More

Los Angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We were treated very well by the front desk at check in. They provided a free shuttle to the boardwalk and close locations which has really great. The shuttle driver Alex was very kind and knowledgable. The room was clean and decorated in a modern way that was very relaxing. And the bed was very comfortable. The problem I personally... More

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We are so glad that you stayed with us and happy to hear that overall you enjoyed the service and décor of the hotel. Please accept my apology that the ambiance at the pool was impacted from other guests and their children. I'm very sorry that this had a negative affect on your ability to enjoy this experience. Your feedback... More

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Additional Information about Hotel Paradox

Address: 611 Ocean Street, Santa Cruz, CA CA 95060
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Paradox 3.5*
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112 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Santa Cruz #7 Romantic Hotel in Santa Cruz #8 Family Hotel in Santa Cruz
Hotel Class
Official Description (provided by the hotel)
Hotel Paradox is the newest boutique Hotel in Santa Cruz. The hotel has been fully rebuilt by designer David Oldroyd of Orlando Diaz-Azcuy Design Associates of San Francisco. The design elements replicate the feeling of being in a Redwood forest to bring the outdoors indoors. Enjoy the feeling of the forest in our specially designed guest rooms and suites. Visit the Hotel Paradox Pool Deck complete with private, rentable Cabanas, chaise loungers, tables for poolside dining and outdoor/indoor bar area. Hungry for more? Dine with us in Solaire, a fresh farm-to-table organic produced and sourced dining experience headed up by Chef Ross McKee. Solaire serves Breakfast, Lunch and Dinner with a wine and beer bar area. All guest rooms feature the outdoor elements to enhance the feeling of the outdoors, yet offer all the amenities you seek to ensure a completely fresh, sunny Santa Cruz experience. ... more   less 
Number of rooms
170

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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