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Hotel Paradox

Certificate of Excellence
611 Ocean Street, Santa Cruz, CA CA 95060
Hotel amenities
3 people have started booking this hotel
Best prices for: 1 room 1 guest
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Hotel Paradox
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274 Reviews from our TripAdvisor Community

Traveler rating
    130
    90
    37
    15
    2
See reviews for
70
98
12
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
  • All months
    (274)
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    (77)
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    (69)
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    (94)
  • Dec-Feb only
    (34)
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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel staff was friendly, pool area was awsome, wanted to be a little closer to shopping but I didnt know the area well enough when booking to know if it was where I was hoping for. I would stay again...

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We're thrilled that you enjoyed the pool and service from our team! Shopping in downtown can be a fun experience, and just a quick 5-minute walk across the bridge. I hope you were able to find some unique treasures. We look forward to seeing you again soon! More 

Haworth, England
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived after a long flight from London Heathrow. To be greeted with you have no reservation we told the booking agent when they first made the booking a couple of months ago. You can imagine how we felt after over 20 hours of travel! We had an accommodation voucher for 2 rooms but no booking! The reservations manager was... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Thank you so much for your comments and for sharing your review. We are so glad that your conference was successful and that we were able to be part of the experience. I do hope we will get to welcome you back should your travels bring you to Santa Cruz again. More 

Cupertino, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a great property in Santa Cruz. Though it was a little chilly over the weekend the pool was always heated to 82 degrees. The jacuzzi was nice and warm as well. On Sundays there is a DJ in the pool deck and that was a lot of fun..nice party!! The Hotel staff were very friendly, the food at... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We're so glad to know you enjoyed your visit! We look forward to welcoming you back again soon! More 

Napa, California
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 weeks ago

Very fun hotel in theme and in comfort. We stayed for 2 nights while in Santa Cruz, and thoroughly enjoyed our stay. Beds were super comfy, and barn doors were cool on bathroom. Everything was immaculate, staff was very friendly. Kids loved the pool and we loved the pool bar. Would stay again.

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We're so glad you enjoyed our quirky touches - thanks for sharing such a wonderful review. So glad to hear the whole family enjoyed the pool area, that's what we strive for. We look forward to the chance to welcome you back! More 

Fresno, California
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a nice place to stay. The entire decor theme is truly a paradox. The online pictures seemed to indicate a very modern decor, but just walking into the lobby you see this huge natural fallen tree log as the front desk, but surrounded by modern sleek-lined book shelves, complete with real books but all with white bookcovers. What... More 

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We're so pleased you enjoyed your visit! Thanks for your wonderful review of the décor and Solaire Restaurant; it makes the whole staff happy to know we succeeded in providing the true Paradox experience. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I recently held a large meeting at the Hotel Paradox in Santa Cruz. The Hotel has been refurbished and the decor is brilliant! The front desk is the coolest front desk I have ever seen! The accommodations were excellent with a very comfortable bed. Our meeting of close to 200 people went outstanding thanks to the excellent customer service of... More 

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

It is such a pleasure to read of your recent experience, and fills me with great joy to share your comments with the hotel team! Thank you so much for allowing us to be of service to you and your group. On behalf of the entire staff, we thank you again and look forward to seeing you in the future. More 

Flint, Michigan
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The hotel Paradox is an oddball hotel. I have stayed there numerous times. I only stay there because my client has a pricing contract with them. The hotel tries to be a spa/resort place but it's not. The rooms are quirky but comfortable enough. The front desk staff are friendly enough. The Solaire restaurant is a joke. It arrives to... More 

Was this review helpful? Yes 7
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Thank you so much for your kind comments regarding the comfort of the rooms and friendliness of our Front Desk team. I am so very sorry for the disappointing service experience you had at Solaire Restaurant, as well as inconsistent quality. This feedback is vital to us and will be used to enact immediate improvement. I sincerely hope we will... More 

Northern CA
Top Contributor
60 reviews 60 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 5 weeks ago

We've stayed at this hotel many times and although the location is an easy walking-distance to downtown and the on-site restaurant is good, these benefits did not overcome the numerous problems we experienced this time. The service experienced at the hotel has declined over the past several visits. The check-in and check-out process is very inefficient and time-consuming because staff,... More 

Was this review helpful? Yes 4
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Dear Mr. Schorr: I am very sorry for the disappointing experience you relayed here as well as on the phone with me. I am most grateful that you provided me the opportunity to hear your concerns from you personally, and for the chance to respond in the same manner. We do look forward to providing you with the guest experience... More 

Alameda, California
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 21, 2015

We stayed at the Hotel Paradox a couple of weeks ago and had a perfect experience. The check in was smooth and friendly and we were presented a good overview of the hotel and it's amenities. The room was spotless, well laid out. Bathroom as a decent size and enough room for toiletries which is often an issue. The bed... More 

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I'm so happy to read of your positive experience - thank you for sharing your review! We are so pleased you enjoyed your stay and can't wait to welcome you back again soon. More 

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