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All 52 Santa Cruz hotels

Hotel Paradox

3.5 of 5 Hotel   |   611 Ocean Street, Santa Cruz, CA CA 95060
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Hotel Paradox
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84%
Ranked #7 of 52 hotels in Santa Cruz
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
warmhappyfeet Vancouver
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  • Reviews (203)
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203 people have reviewed this hotel

Traveler rating
    101
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49
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Vancouver
Senior Contributor
48 reviews 48 reviews
42 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My family and another family stayed at the Hotel Pardox for a couple of days last week as we toured the area after spending 5 days in San Francisco. We chose the Hotel Paradox because it looked better than the Hampton we had originally booked. Because we chose the same week as the Monterey Car week the pricing was very... More

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We are so glad you stayed with us recently, and grateful for your review. I sincerely appreciate your kind comments regarding the property upgrade, room appointments, pool area and restaurant. I do apologize for the problem you experienced with noise from other guests, and that the room was a little smaller than you anticipated. It is true that accommodations on... More

Sacramento, California
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

it's obvious that this hotel went through a redesign without consulting with advisors in the industry that could have prevented some missteps: Putting a huge log in the lobby instead of a check-in desk?? you may think that looks avant-garde, but guests want a surface to put keys/ID/phone down on as they check in--how do you put that on a... More

Was this review helpful? Yes 2
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I am so very sorry that the hotel did not meet your expectations in so many ways. We do realize that the style may not attract all travelers, and I do regret that this was the case for you and your family. Your concerns do matter to us, and we do take them to heart as we continually evaluate our... More

El Cerrito, California
Top Contributor
72 reviews 72 reviews
19 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel Paradox is located right in the center of business in Santa Cruz, and is convenient to lots of shops and restaurants. It was an easy walk to several shopping/eating areas, but some sections might not be advisable if you were walking alone at night. It is a very basic property (old Holiday Inn) that has been totally remodeled... More

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Thank you for your review, and thank you so much for staying with us. We are so glad that overall you enjoyed your visit, and hope to welcome you back again very soon! More

essex
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has had a nature makeover. There is a giant tree on its side as the front desk and there are photographs of nature throughout. I think it could just do with a few more details and it is somewhat overpiced. The concept and design details fell short for me.The swimming pool area is lovely. the jacuzzi was very... More

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Your candid review is very much appreciated! Thank you for you many kind comments. I'm very sorry for the challenges you encountered with the complimentary shuttle service schedule. Your honest feedback is very helpful as we evaluate our services, as it allows us to make relevant adjustments. Again, thank you for taking the time to provide such a thorough review.... More

Contributor
20 reviews 20 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Internet-pictures suggest a promise the real deal does not keep. Ocean Street is awful, the kind of nomansland you get when driving off a highway, and the hotel is just like that - noisy nomansland. The rooms are okay but you cannot open a window and you hear every sneeze of your next-door neighbour. Staff was friendly when needed.

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Thank you for your very kind comments regarding our friendly staff. I'm so sorry that the hotel location on Ocean Street was not as you had envisioned, and very disappointed that your stay was impacted by noise. Please accept my apology for this. We do understand that you have a variety of choices when visiting Santa Cruz, and we do... More

Los Angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We were treated very well by the front desk at check in. They provided a free shuttle to the boardwalk and close locations which has really great. The shuttle driver Alex was very kind and knowledgable. The room was clean and decorated in a modern way that was very relaxing. And the bed was very comfortable. The problem I personally... More

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We are so glad that you stayed with us and happy to hear that overall you enjoyed the service and décor of the hotel. Please accept my apology that the ambiance at the pool was impacted from other guests and their children. I'm very sorry that this had a negative affect on your ability to enjoy this experience. Your feedback... More

San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Enjoyed our stay at the Paradox. Easy check-in. Clean room even in the hard to get spots. We didn't get a chance to use the pool or pool service area but the area looked clean. We even happened to run into a staff member in the elevator and they asked if everything was going well and if we needed anything!!... More

Was this review helpful? Yes 1
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

Thank you for staying with us, and for sharing your experience! We're so happy to know you enjoyed your visit - please visit again soon! More

los angeles
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In a town of mostly cheap/depressing motels, this is a very good choice! The rooms are spacious modern and nicely designed, the pool area is nice, and the food was very good in the restaurant. It's also well located and convenient to everything. On the less positive side, I wasn't crazy about the barn door to the bathroom with no... More

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

We are so glad that overall you enjoyed your stay and glad that you found the hotel to be just a little different than other properties in our city - that is what we strive for! Your comments on how we can improve are taken to heart, and I greatly appreciate your feedback. I hope to welcome you back again... More

Scottsdale, Arizona
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have to agree with the name as it is fitting. The staff was very pleasant. The pool area was nice and I heard they have a party on Sundays. Yes, this may be the nicest place in Santa Cruz, but walking in some of the neighborhood nearby was sketchy and I grew up on Detroit. Get past a couple... More

Was this review helpful? Yes
JBaylor-GM, General Manager at Hotel Paradox, responded to this review

I enjoyed reading your detailed review, thank you for providing such a candid report. Your observations provide us exactly the type of information we need to guide us toward our goal of total guest satisfaction. We will certainly work on our timeliness and delivery of service. Again, thank you for all your feedback, and please visit us again should your... More

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Additional Information about Hotel Paradox

Address: 611 Ocean Street, Santa Cruz, CA CA 95060
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Paradox 3.5*
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112 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Santa Cruz #7 Family Hotel in Santa Cruz #7 Romantic Hotel in Santa Cruz
Hotel Class
Official Description (provided by the hotel)
Hotel Paradox is the newest boutique Hotel in Santa Cruz. The hotel has been fully rebuilt by designer David Oldroyd of Orlando Diaz-Azcuy Design Associates of San Francisco. The design elements replicate the feeling of being in a Redwood forest to bring the outdoors indoors. Enjoy the feeling of the forest in our specially designed guest rooms and suites. Visit the Hotel Paradox Pool Deck complete with private, rentable Cabanas, chaise loungers, tables for poolside dining and outdoor/indoor bar area. Hungry for more? Dine with us in Solaire, a fresh farm-to-table organic produced and sourced dining experience headed up by Chef Ross McKee. Solaire serves Breakfast, Lunch and Dinner with a wine and beer bar area. All guest rooms feature the outdoor elements to enhance the feeling of the outdoors, yet offer all the amenities you seek to ensure a completely fresh, sunny Santa Cruz experience. ... more   less 
Number of rooms
170

Questions & Answers

Questions? Get answers from Hotel Paradox staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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