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Hampton Inn Santa Cruz

1505 Ocean Street, Santa Cruz, CA 95060
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Hampton Inn Santa Cruz
Ranked #13 of 51 hotels in Santa Cruz
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244 reviews from our community

Traveler rating
    94
    102
    31
    11
    6
See reviews for
Families
89
 
Couples
67
 
Solo
17
 
Business
36
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hawaii
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

Sue & Jonathan were so helpful & kind. Complimentary Breakfast was excellent. Beds comfy, large screen TV, fridge in room, great housekeeping staff. Excellent price - great value. I'll be back as my niece attends UC Santa Cruz.

Was this review helpful? Yes
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review
May 10, 2013

Thank you thank you! What a nice compliment to our staff, on behalf of Sue and Jonathan thank you so much for your kind words. We're very glad that you enjoyed the hotel and really look forward to seeing you again next time you're in town! More

elk grove, United States
1 review
5 of 5 stars Reviewed May 8, 2013

After comparing dozens of reviews and prices of hotels in Santa Cruz, this hotel looked like it was our best bet. And it definitely was! The room/bedding/bathroom was all very clean and fresh. The staff were all very nice and helpful, and the complimentary breakfast is fabulous! The only drawback for me were the questionable people outside the hotel. I... More

Was this review helpful? Yes

Review collected in partnership with Hampton

StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review
May 15, 2013

Wow, it is so great to hear this. Thank you so much for letting us know how well you liked the hotel, we really appreciate it! So glad to hear that everything went well with your stay... and we are really working on the 'outside' experience, as well. Thanks again for your review, and we hope to see you again... More

alaska
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 7, 2013

I stay at Hampton Inns all the time, they're consistently comfortable. The room was fine, and the staff was friendly, although as another reviewer remarked, the water smelled bad. I had a relatively quiet location in the hotel but the traffic noise was unbelievable, had to sleep with earplugs and pillows over my ears, and still noisy. This hotel was... More

Was this review helpful? Yes
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review
May 8, 2013

I am so sorry that you had such a disappointing experience at our hotel! Please accept our apologies. The City of Santa Cruz was performing extensive road work all along Ocean Street in March, and for a few days the road noise was exceptionally disruptive. Although the work has been concluded for about a month now, unfortunately there was nothing... More

1 review
2 of 5 stars Reviewed April 26, 2013 via mobile

As soon as we arrived I was a little surprised by the location, right by the highway, with lots of homeless looking people wandering around. The desk guy the night we arrived was super nice and friendly. When we got to the rooms I was pretty unimpressed, just average but it didn't seem dirty or anything, just nothing special. Then... More

Was this review helpful? Yes
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review
April 29, 2013

Wow, I am SO very sorry to read this - but we appreciate your letting us know what happened. It is certainly unacceptable to us that anyone at our hotel would feel unwelcome or unvalued, Diamond guest or otherwise, and please know that we take your feedback very seriously. We have addressed this matter amongst our staff, and I would... More

Springfield, Massachusetts
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 26, 2013

I was traveling on business and realized wireless wasn't fast enough for the files I needed to upload. They came to the rescue with some cables, sparing me a trip to Staples. Pool was small, but clean, heated and well-maintained. I absolutely intend to stay here again.

Was this review helpful? Yes
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review
April 29, 2013

Thank you for letting us know that your stay went so well! We are so glad to hear that, and glad that we were able to help out with your internet situation. Please come and stay with us again, we look forward to seeing you! More

Rancho Cucmonga
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 22, 2013

Overall, a nice hotel. The rooms are typical Hampton Inn quality- clean and very spacious. Staff is great! Avoid teh bottom floor. The window faces the street and I had people "hangin out" on the side walk a few feet away until alomost midnight! I finally opened the window and asked them to move the party elsewhere.

Was this review helpful? Yes 1

Review collected in partnership with Hampton

StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review
April 26, 2013

Thank you so much for your review! We really appreciate your positive feedback, it means a lot to us to know that our guests enjoy the hotel. Our apologies for the situation outside your window... I know that must have been frustrating and really appreciate your graciousness in dealing with that! We are working to bring about a solution to... More

Albany, California, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 15, 2013

A very clean and well-maintained hotel. It is close to the freeway, but not close to the Boardwalk. Very nice, small indoor that was kept a bit too warm for our taste. Fairly typical complimentary breakfast with some extra features like eggs, sausage and build-your-own waffles.

Was this review helpful? Yes

Review collected in partnership with Hampton

StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review
April 24, 2013

Thank you very much for your review, we are so glad to hear that you enjoyed our clean rooms and free breakfast. We hope that you will be back to stay with us again next time you're in Santa Cruz! More

Fernley
1 review
5 of 5 stars Reviewed April 7, 2013

We stayed at this Hampton Inn for three days during spring break. The hotel service was excellent. The hotel was extremely clean and quiet. The rooms that were well maintained. The only non-positive experience we had concerned seating in the morning food service area. It appears to be designed around servicing single and two party guests vice families with three... More

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StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review
April 8, 2013

Thank you so much for taking the time to let us know about your recent stay with us, and thank you for your compliments to our staff! Ray and Sue do work tirelessly, thank you for mentioning that. It's so great to hear that their efforts are appreciated. I'm sorry to hear that you felt a bit crowded during breakfast,... More

California
Top Contributor
54 reviews 54 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 6, 2013

This Hampton Inn is in a very good location for enjoying downtown Santa Cruz, the Cliff Drive, the Redwoods (Henry Cowell Redwoods State Park), or the university. The beds were comfortable; the room was clean and comfortable; the staff friendly; and the rates were good. However there were several items that combined to make this stay less pleasant than most... More

Was this review helpful? Yes
See 2 more reviews by HistoryNutCalifornia for Santa Cruz
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review
April 8, 2013

Thank you for your review - we're glad to hear that the hotel was convenient to all of the places you wanted to visit while you were here and that the hotel met your needs in other respects, as well. At the same time I'm very sorry that there were a few isues with your stay. I will definitely bring... More

Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 2, 2013

I travel for a living, and have stayed all over the US. I have had bullets shot through my car overnight, and this is still my worst experience yet. Stayed here twice, and finally wised up this time. The parking lot is maybe 25 cars for 50 rooms, and 15 of them are compact cars in Hippie-Central Cali. Oh, and... More

Was this review helpful? Yes 1
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review
April 4, 2013

I am so very sorry to read this, and so sorry that you had this experience while you were staying with us. Please accept our sincere apologies for all of your trouble. Clearly it was an awful thing to have had your car broken into, and to then not receive a prompt response from the police. I cannot answer as... More

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Hotel Summarization (Beta)

What travelers say

  • Front desk staff(4)
  • Very nice(4)
  • Rooms are clean(3)
  • Would highly recommend(3)
  • Parking lot(3)

Additional Information about Hampton Inn Santa Cruz

Address: 1505 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Santa Cruz
#7 Family Hotels in Santa Cruz
Price Range: $$
Official Description (provided by the hotel):
Welcome to the Hampton Inn Santa Cruz, a captivating California coast hotel. Treat yourself to our lovely retreat located near everything you'd ever need to make your visit the best it can be. Delight in superb sandy beaches, fascinating local history, out-of-this-world attractions and exceptionally fine dining. Experience a veritable vacation paradise in Santa Cruz. Our hospitable hotel puts you in perfect proximity to the beach, boardwalk and dozens of amazing attractions less than 2 miles away. ... more   less 
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Also Known As:
Hampton Inn Santa Cruz Hotel Santa Cruz
Hampton Inn Santa Cruz Hotel
Santa Cruz Hampton Inn

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Hampton Inn Santa Cruz
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