I spent one night at this hotel (while attending a family party nearby) with my adult daughter and 91-year-old mother. The front desk staff was friendly and hospitable, the complimentary breakfast was better than average, the room was adequate for the three of us, and the room was spotless.
My error though - I failed to reserve a handicapped room,...
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Thank you for taking the time to share your experience with us, and thank you for your positive comments. I'm glad that the hotel suited your needs, while being very sorry to hear that it wasn't quite what you needed for your Mom. I'm glad to hear that there were no mishaps with your room - and as you said,...
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I chose this hotel after doing research and I think I made a prefect choice. It was close to downtown, the wharf and for a late night snack there was a Denny's right next door. The complimentary breakfast had a good selection and great coffee! Other reviews had said the location was disappointing because of homeless people..but that wasnt a...
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Wow, thank you so much for your kind words! They are really, really appreciated and we are all SO glad that you enjoyed both the hotel and your anniversary trip. And I'm especially glad that you were happy with the hotel's location. Again, THANK YOU for such a nice review and we really hope that you come and stay with...
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I wanted to do something special for my sister's birthday, so treated her to a night at this hotel. Was I ever happy to hear what a great stay she had! Based on her experience, the service was excellent. The room was clean and very comfortable. The complimentary breakfast was generous, with plenty of choices. The location is right off...
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And this is also just exactly what we like to hear! We're so glad that your sister enjoyed her stay, thank you SO much for letting us know. We hope that she (and you!) will have the opportunity to stay with us again sometime! Thanks again.
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We stayed here on a gorgeous December day and were somewhat disappointed. The staff was great - at check-in and check-out. The location was disappointing in that it seemed to be in the main flow of homeless people drifting through and begging. We'd heard Santa Cruz was this way but to be confronted getting out of your car in the...
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Thanks so much for your review, and thank you for your compliments to our staff. They are very much appreciated.
Regarding the issue of the homeless people, I am really sorry that you had this experience and wish there was something that we could have done to alleviate it. I hope that you will come and stay with us again,...
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I stayed here while on business in the Santa Cruz area. My stay was booked for 3 nights but I ended up extending my stay to 5 nights.
The hotel is very nice, rooms were clean and quiet and the bed was very comfortable. The staff was very friendly and helpful. I would stay here again for sure.
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And we will really look forward to having you again. Thanks so much for the review, we really appreciate it and are glad that you liked the hotel. Hope to see you soon!
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Checked into the Hampton Inn this afternoon (second stay here) and, as usual, can count on Hampton Inn quality and cleanliness of Hilton properties. What makes the property so special is the staff. Jason, greeted me on arrival and was so helpful with directions and recommendation. Samantha, night staff is just really exceptional as well. As they noted, the hotel...
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WOW! Thank you!! And we couldn't agree with you more, Jason and Samantha are unerringly fantastic and we are absolutely lucky to have them here. Thank you so much for taking the time to let everyone know, you've made all of our days and it is so much appreciated. We hope that you will be staying with us again sometime...
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Large rooms with a good bathroom. In the room was a refrigerator and microwave. The staff was very pleasant, and the room was kept clean. They have a good breakfast included in the room rate. Lots of free parking.
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Thanks so much for your review! We're so happy that you enjoyed the hotel and really hope to see you again soon.
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I had read some poor reviews on this hotel but chose to stay anyway because of the price and location. I am so glad I did. It was clean and comfortable, with a cute little indoor pool and hot breakfast in the morning. The staff were friendly and the location was good. I was very pleased with this hotel and...
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Thank you so much!! We're delighted to hear that you were so happy with the hotel and also that you will be back to see us again. Thank you for taking the time to write - best wishes for a happy 2012.
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Went in not thinking much. The facility is small and right next to Dennys, which at times can get sketchy, but truly if you are going to be on Ocean I'd rather be closer to the 17 than the other direction at night time. The inside was very clean and little concept like embassey suites with the open area in...
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We're so glad that you enjoyed your weekend getaway and so glad that you decided to spend it at the Hampton Inn! Also really glad that you enjoyed your breakfast. If I could clarify one thing, though - we actually do not require guests to check out at the front desk (although it is helpful to our housekeeping staff), and...
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We arrived to our hotel really early. Our front desk clerk, Diane welcomed us with a big smile and we told her we had been on the road since 2:30 a.m. She immediately got us a room to rest before we picked our daughter from the UCSC. That's what I call great customer service, and our loyalty to this hotel...
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Reviewed May 11, 2011
Wow! What a really nice review. Thank you SO much for letting us know - and thank you for the compliment to Diane! I agree, she loves her job and it shows :)
We're so very glad that you enjoyed your stay, and we're so glad to know that you will be back soon! We look forward to seeing you,...
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