This a decidedly average Hampton Inn ,and not up to the excellent standards that we are used to with Hilton accommodation. We obviously had the same room as a previous reviewer - the one with the corner molding lying on the floor! We notified reception but nothing was done.
We had minimum toiletries and they were not replenished on the...
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Stayed here for a couple of nights in May, after coming from another Hampton Inn we thought this one was a bit dated,however, the rooms although small were nice and clean and the beds were comfortable.
The location was good from the point of view of easy access to the highway to see the sights of Monterey,etc, however, we were...
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We redeemed some Hilton points to stay here and wish I hadn't wasted my points. The lobby and staff were nice, but the room was just ok. The corner molding was hanging off into the room (the sticker had apparently stopped working), and the location is litterally right off the freeway, which equals lots of traffic noise. Had we realized...
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I'm really sorry to hear that your stay wasn't up to your expectations, and wish that there was something we could have done to change that. Thank you for letting us know about the corner guard, we'll be sure to fix that - and thanks for writing in to give us your feedback. Good luck with your future travels.
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Basic rooms but clean and the fact that there's free wi-fi is a bonus. The front desk staff are most helpful and nothing was too much trouble. There's a free breakfast too. Looks pretty good for a continental breakfast but haven't tried it.
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Thank you so much for letting us know that your stay went well. We really appreciate both your positive feedback and taking the time to post a review - thanks so much! We really hope to see you back again soon at the Hampton Inn Santa Cruz.
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We stopped over for the night during our recent weekend trip to the Napa wine area. Diane and Jason were wonderful to us, very accommodating and ready to answer any question we had. Breakfast the next morning was very good with many different options to choose from and we loved the waffle maker! We generally don't try the fruit however...
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Thank you so much for your review! We really appreciate knowing that you enjoyed staying with us here at the Hampton Inn Santa Cruz. Special thanks for your comments on our breakfast, as we've recently changed a few of the menu items and are glad to know that you liked the fruit and waffles.
Thanks again for writing in -...
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It is an ok hotel. Complementary breakfast, and nice staff. OK price. But nothing fancy, no atmosphere, etc.... So a place to stay a night and then move on. The hotel is up at 17, so not within walking distance of the pier, etc.
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Thanks very much for your review, we are glad to know that the hotel met your needs. And thank you for mentioning that we are not right on the beach; sometimes our address (Ocean Street) leads people to think that we are. In fact we are two miles from the beach/Boardwalk, which is a quick drive but a drive, nevertheless....
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I am a social worker who placed an elderly client in need of emrgency housing at the Hampton Inn in Santa Cruz. I was so impressed with the professional courtesy and compassion that the staff extended to my client, to myself and to the support staff that attended to my client's needs. The staff at the Hampton went above and...
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Thank you so much for your very kind comments! We are really touched by this, thank you on behalf of the entire staff. It was a real pleasure having your client to stay with us, we were happy that he could stay as long as he did and it was always great to see his smiling face first thing in...
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Our daughter was at UC for four years and we stayed here each time we came up from So. Calif. to see her. Now we are coming back to enjoy the Santa Cruz area for pleasure and we stay here each time. The facility is always great, and the staff is wonderful. My wife and feel more feel like returining...
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Oh this just makes our day! Thank you SO much for your kind compliments, and may I say on behalf of the entire staff that you really ARE more like returning family. Special guests such as yourselves really make our job a pleasure. Thanks again, and we hope to see you soon.
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First of all, thanks to Sue and the rest of the staff for making us feel SO welcome and going the extra mile to insure our stay was top notch. It was our Anniversary/Wifes Birthday weekend and Sue suggested that for a little bit more, I could upgrade to the romance package that included Wine (VERY Good) bubble bath, lotion,...
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WOW! Thank you so much for letting us know that you liked our Romance Package so well! We're so happy that your celebration weekend went so well, and very glad that you were happy with the service at the hotel. On behalf of Sue and the rest of the staff, thanks so very much for your wonderful compliments and we...
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We took our kids on a quick trip to Santa Cruz this weekend and stayed in this nice hotel. The staff was great and the hotel was very clean. For those of you with teen girls you know how hard it is to impress them and they thought the motel was great. Small pool but fantastic clean rooms and a...
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And we hope you will return soon, also! Thank you SO much for this very kind review, we're delighted that you (and your daughters!) liked the hotel. We really appreciate your kind words, again thanks so much for writing in.
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