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Holiday Inn Express Santa Cruz

2.5 of 5 1410 Ocean Street, Santa Cruz, CA 95060
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Certificate of Excellence 2014
Holiday Inn Express Santa Cruz
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Holiday Inn Express Santa Cruz
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361 reviews from our community

Traveler rating
    159
    145
    29
    14
    14
See reviews for
150
99
14
59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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  • Japanese first
  • Portuguese first
  • Spanish first
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Exeter, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We arrived at the hotel to find they had upgraded us to a suite. We loved our room and the staff at the front desk were so friendly and ready to help with any request. My husband enjoyed the warm cookies and hot coffee at the front desk. Location was right on the main street so I worried about the... More 

Was this review helpful? Yes
Sunnyvale, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I took my husband here as a suprise for his birthday this past weekend. What a wonderful place. We got upgraded to a suite by Katrina the manager. It was such a great room and what a surprise! The room was comfortable, clean and spacious! We had a very relaxing time while here and will return for sure! Thanks again... More 

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san francisco
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed one night. The hotel is right off the freeway on Ocean. The neighborhood is fine, and within a short drive to downtown, beach, etc. The front desk is super helpful, and fluent in other languages (french). The hotel is new, and clean. Parking is in under the hotel, small spaces, and no security. I never felt that security... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear tvlrgirl, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about our staff. However, we’re sorry we fell below your expectation regarding sound proofing and the breakfast selection which was unacceptable. We... More 

Lee's Summit, Missouri
2 reviews
5 of 5 stars Reviewed 3 weeks ago

After I just had one of my worst customer service experiences at the Holiday Inn San Francisco on Columbus St., I just had one of my best customer service experience at this hotel and all due to Katrina. I train people on customer experiences for a living and Katrina a prime example of what customer service is all about. Thank... More 

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1 review
4 of 5 stars Reviewed 3 weeks ago

I found this hotel suited my purposes as far as location, amenities, breakfast. Room was very clean. Staff is wonderful, especially Katrina Jenkins and young man at breakfast bar, whose name I neglected to get. Breakfast is full breakfast, which includes meat, eggs, pancakes, cereals, pastries, breads and a variety of coffee flavors and teas. Overall, very enjoyable stay.

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Redondo Beach, California
Top Contributor
81 reviews 81 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stay at Holiday Inns for most of my travels, and this was probably the worst one I have ever been to. The staff was pleasant enough, but the room just felt dirty. It appeared clean, but just smelled old and dingy. And it didn’t help that the room overlooked the dilapidated houses next door, along with the piles of... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Janice N, Thank you for sparing some of your precious time to bring this matter to our attention. I appreciate your kind regards for our hotel staff members and for the quality of service they have imparted to you during your stay. On the other hand, please accept my sincerest apologies for the overall cleanliness of the room falling... More 

Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed in a room with two double beds. The room was good sized -- we were two adults and a child and there was plenty of room for suitcases and for us to move around. The room and bathroom were clean. Some parts were a bit worn (the door on the radiator was unhinged) but worked fine. The staff... More 

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Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 20, 2014

I stayed at the Holiday Inn Express recently. The hotel has improved greatly since the last time I stayed there many months ago. The hotel is clean, the staff is super-friendly (especially the front desk), and it's probably the best 'continental' breakfast I have ever had at a hotel.

Was this review helpful? Yes 1
los angeles
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2014

At the front desk....you will find Katrina!!!......just the best!!...Gave me much info on Santa Cruz in a very nice and friendly way. The hotel is very clean and close to the freeway. Katrina!!...a total Ray of sunshine!!!!......on a very rainy day!!

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed December 17, 2014

The office manager (katrina) is a sweet heart! To me a smile and warm greeting goes a long way in making someone feel welcomed and that's what you get here. Then I got a call a few hours after checking to see if I needed anything! I've stayed in numerous hotels and never got that type of call. This is... More 

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Additional Information about Holiday Inn Express Santa Cruz

Address: 1410 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz
Hotel Style:
#8 Business Hotel in Santa Cruz
#11 Family Hotel in Santa Cruz

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