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Holiday Inn Express Santa Cruz

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1410 Ocean Street, Santa Cruz, CA 95060
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1 room 1 guest
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Holiday Inn Express Santa Cruz
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412 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Rosa, California, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Although located well away from the beach, the hotel has good freeway access. Nice clean rooms, though we didn't get a full set of towels without asking for them each day. Beds are on the hard side. Pool was nice and warm. Breakfast was standard fare for this chain, but better than most. Cinnamon rolls were good, so was the... More 

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Ottawa, Canada
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Clean room, spacious bathroom with a nice glass shower. Parking spots are a only a little tight but we have a mid-size rental so it wasn't a big deal. Large trucks seemed to park there with no problem. Staff was excellent, believe the name of the man that checked us in was Hansen. Very polite. :) Breakfast wasn't great, very... More 

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NYC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights. This hotel lives up to expectations of a Holiday Inn Express: nothing fancy but perfectly adequate and clean. The standout was the breakfast. Usually the free breakfasts at budget hotels is barely adequate, but this one is actually very good. It is a much nicer breakfast than what I expected. They charge $7/night for... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 2 weeks ago

Will update review throughout stay. So far desk staff friendly. Lousy room on first floor with 0 privacy. Huge disappointment. Tiny pool. Tricky access to main thoroughfare. Room size sufficiently spacious. Reasonable cleanliness. Bathrooms updated. Surrounding neighborhood is busy and has a transient feel.

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IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Jeff J, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the pool and the entrance. We will look into these concerns. We take all reviews positive and negative very... More 

Petersfield, United Kingdom
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When you stay at a Holiday Inn Express, you expect good, clean accommodation at a reasonable price. This hotel exceeded in those areas. However, the location is not great, the facilities are average and I was amazed to have to pay to park even though the hotel is quite a distance from the city centre. Apart from Denny's across the... More 

Was this review helpful? Yes 1
Brighton, Michigan
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is situated on a narrow lot along a fairly busy street. It seems to be of a newer design with parking underground. The pool is in a narrow courtyard and a little small. It gets shades early in the afternoon. The rooms were spacious and clean. There are plenty of restaurants, coffee shops, and ice cream shops within... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Jim N, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This place is rather expensive for what you get. The housekeeping is rather poor. Our bathroom was covered in long black hairs that you could not miss. There was dots of water proof mascara all over the sink. The carpets were not clean. At check-in we waited 15 minutes even though there were 4 people behind the desk doing nothing.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Sanjay G, Thank you for writing a review about your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It sounds like we failed to provide an outstanding hotel stay experience cause of the poor level... More 

California
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We spend a lot of time in Santa Cruz, mostly renting homes for longer visits, but when we're only there for a couple days we try to book a nearby hotel. We've stayed at this Holiday Inn Express several years ago and thought we'd give it another try. We were traveling with another family from out of state, so we... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear greenacres007, First of all, thank you very much for taking the time to post a comprehensive review for our hotel. It is great to see that you were able to appreciate the cleanliness of our property and the level of service provided by our staff. However, we regret to know that you were not satisfied with your overall experience... More 

Baltimore, Maryland
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Further from the beach than I thought. Difficult getting out of the hotel parking onto the street. Loud road noise because we had a suite and those face the road. But the saving grace was the breakfast. Lots of variety. Good taste. Super nice staff.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Outdoorsbuff, Thank you for taking the time to write a review of your recent stay. I am delighted to know that you liked our breakfast options and that you found our hotel staff friendly. On the other hand, I deeply apologize if the noise levels may have caused you any inconvenience. Rest assured your comments will be considered when... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel was clean, staff was friendly, everything was fine until I realized that half of my snacks were stolen. Some may think it is not a big deal, but only house keeping had access to my room. Be careful when staying here, make sure you keep a clear watch on all of your belongings! For 200+ a night you... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear MeshaG, We appreciate your review for your recent stay with us. Your comments are important as these will help us keep track of the things that we need to improve on. We sincerely apologize if you found your last visit disappointing, most especially with the issues received in your room. We would like to check on this further, thus... More 

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