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All 52 Santa Cruz hotels

Holiday Inn Express Santa Cruz

2.5 of 5 Hotel   |   1410 Ocean Street, Santa Cruz, CA 95060
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85%
Ranked #10 of 52 Hotels in Santa Cruz
Certificate of Excellence 2014
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334 reviews from our community

Traveler rating
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144
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10
54
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northern CA
Top Contributor
56 reviews 56 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a basic limited service hotel with breakfast included. The room is a typical corporate hotel room. They only have feather pillows, but they do have some firmer ones if you ask for them (although they are not all that firm). The front desk was inconsistent---sometimes responding quickly to requests and other times forgetting them entirely. Now the details:... More

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Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My family of 4 stayed in this hotel for 3 nights during the fall. We booked a "2 Bedroom Suite" which really should have been considered a Bedrooom and a walk in closet. The extra Bedroom had enough space for a pullout couch, but that was it. In addition, our pull out couch had white splatter stains on the cushions.... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Jeremy G, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am pleased that the breakfast options lived up to your expectations. I would also like apologize for the dissatisfaction you had experienced during your stay. Rest assured that the issues you have raised have been documented... More

Senior Contributor
28 reviews 28 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 15, 2014

My friend and I had reserved a room at this hotel through another travel service, but they (the travel service, not the hotel) got the dates wrong and it took quite a while to get things straightened out. My friend and I were tired and anxious to get to our room and have dinner. The manager, whose name was Katrina,... More

Was this review helpful? Yes 2
San Francisco, Ca
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 14, 2014

We were in Santa Cruz for a wedding and selected this hotel because of the price and appearance. First of all, let me state that there are many hotels here that are outdated and older which are just as expensive. This hotel was clean, more modern with a friendly desk staff who accommodated our requests. The breakfast is the average... More

Was this review helpful? Yes 1
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 6, 2014

Simply put, it is easy to find a better hotel to stay in nearby in Santa Cruz. First, the pricing doesn't come close to being justified by the facilities. Second, previous complaints about the steep driveway and damage to the underside of any car going over 3 mph have been ignored by management. Finally, the level of customer care by... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Howard_LA, Thank you for taking the time to share your comments with us about your stay. I regret to see that you did not enjoy your stay with us due to the level of customer service received from the hotel staff being below par. Kindly be assured that the points you have raised will be discussed with management to... More

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 27, 2014

The above title says it all. It is overpriced compared to the competition and what you get. Some areas of the hotel are dingy and dirty. The room, however, was decent -- nut not great. The staff was friendly and helpful.

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IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Alan C, Thank you for taking the time to post a review of our property. We are so glad you liked the friendliness of our staff. We're sorry you were not satisfied with the condition of our hotel and the room rates. We want to assure you that our hotel is very proud of its level of service, cleanliness... More

Sunderland, UK
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 26, 2014

After a bad experience at a hotel in Monterey we decided on a total change of scenery. We moved on to Santa Cruz and called in at the HIE and luckily they had a room for three nights. The room was just what we needed, it was clean, bright and comfortable. The breakfast provided a good start to the day.... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed August 17, 2014

without a doubt one of the best experiences I have had at a hotel. reason/ the manager (joel koper)is a very personable guy .the entire staff seemed to have one goal ,that was to make you happy. everything was clean and well maintained. the breakfast was excellent .we will return to santa cruz just to stay at the holiday inn.

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Rohnert Park, California
Top Contributor
57 reviews 57 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 17, 2014

Our room was clean and newly remodeled. Nice bedding, carpet and bathroom. Everything was nicely cleaned. Close enough to drive a mile or 2 for downtown and the Boardwalk but not close enough to walk. The free breakfast is one of the better free breakfasts we've had at a hotel. Standard yogurt, fruit and cereal but also hot eggs and... More

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Mexico City, Mexico
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 8, 2014

I stayed July 29th, 2014 Room 242. I trap in total 16 bedbugs and took to the front desk. I asked changing room, but the hotel was full. I asked to change hotel and the assistance talk on the phone, but I think that the other hotel was very expensive because just said: "ufff". So the hotel did change the... More

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Maria M, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail... More

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Additional Information about Holiday Inn Express Santa Cruz

Address: 1410 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz

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