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Holiday Inn Express Santa Cruz

2.5 of 5 1410 Ocean Street, Santa Cruz, CA 95060
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Certificate of Excellence 2014
Holiday Inn Express Santa Cruz
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Holiday Inn Express Santa Cruz
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369 reviews from our community

Traveler rating
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    147
    31
    14
    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northern California
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I've stayed here several times, visiting my UCSC student. The location is very convenient and check-in is easy. The rooms are clean and comfortable. The morning breakfast is adequate and coffee is available round the clock. My only nit is that the parking spaces are very tight...pay extra attention as you maneuver into them. This is my go-to hotel anytime... More 

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Lisahhh36, Thank you for taking the time to review out hotel, the Holiday Inn Express I Santa Cruz. I am glad to hear that we are you go to hotel when you come to Santa Cruz. I am sorry about the parking spaces as I do understand that they are tiny. Please let us know when you are ready... More 

CA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Most lodging in Santa Cruz is dated and priced above average because, well, it's a tourist town and they can. Despite this fact, I would rate this HIE as a good value (thus four stars as measuring Santa Cruz hotels), having stayed at much lesser hotels in Santa Cruz, that charged almost as much per night. Modern rooms, well appointed,... More 

Was this review helpful? Yes 1
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear ProdigalS, Thank you for the review of our hotel, I appreciate the time you took to the review the hotel, as well as the feedback. I will share with our associates your kind words about the Front Desk, and breakfast, as well as the cleanliness of the facility. I apologize about our service in Housekeeping. Please be assured that... More 

England
Top Contributor
161 reviews 161 reviews
42 hotel reviews
483 helpful votes 483 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Well located off the interstate this hotel is a few minutes away from the action of the pier. This was to our satisfaction as the pier was quite rowdy. I think this hotel is far away enough to not be an attractive option if that is what you are looking for. We were checked in by an exceedingly friendly young... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Richard H, Thank you for taking the time to review our property. I appreciate your compliments about the friendly front office staff, adequate breakfast choices, parking spaces and nice room at the hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly... More 

Columbia, South Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 6 nights, and were extremely pleased with our choice! From the wonderful and personable front desk staff that we met, in particular Kristina and Hanson, to the GM, Joel, it was obvious that great guest service is their number one goal. We were made to feel welcomed, and any questions we had were quickly answered. The... More 

Was this review helpful? Yes 1
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Cheryl W, Thank you very much for you review of our hotel, the Holiday Inn Express in Santa Cruz. It was nice to hear that we took care of every aspect of your stay. I will make all the associates that you mentioned aware of their accomplishments, and Sonia, our Breakfast Attendant will be please to know that she... More 

San Mateo, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Quick girls weekend away in Santa Cruz. Very happy with our stay at this hotel. Katrina at the front desk is a gem and made us feel so welcome. Hotel is bright and clean. There was plenty of parking and we were happy to have complimentary breakfast. Also, coffee/tea always available in the lobby which is a nice touch. I... More 

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear baydreamr, Thank you for the recommendation, and your review of our hotel, I was glad to hear that we were able meet all your expectations! We look forward to welcoming you back to the hotel the next time you are in the Santa Cruz area! Sincerely, Joel K General Manager More 

Carlsbad, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

awesome holiday inn. We took a trip up the hwy1 along the way we stayed at some awesome places but this hotel by far was the best. Big rooms, clean, comfy, and awesome staff and great price. It's a little hidden off of ocean street. But awesome place 5 stars as far as I'm concern.

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear SingleTraveler44, Thank you for taking the time to review out hotel, I appreciate the kind words you wrote about our facility. We look forward to having you back the next time you are in the area! Sincerely, Joel K. General Manager More 

Exeter, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed January 15, 2015

We arrived at the hotel to find they had upgraded us to a suite. We loved our room and the staff at the front desk were so friendly and ready to help with any request. My husband enjoyed the warm cookies and hot coffee at the front desk. Location was right on the main street so I worried about the... More 

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Nadine W. Thank you for you review of our hotel, the Holiday Inn Express in Santa Cruz. I am please to hear the you had a pleasant experience with our team. We look forward having you back should your travels ever have you return to the area. Sincerely, Joel K. General Manager More 

Sunnyvale, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2015

I took my husband here as a suprise for his birthday this past weekend. What a wonderful place. We got upgraded to a suite by Katrina the manager. It was such a great room and what a surprise! The room was comfortable, clean and spacious! We had a very relaxing time while here and will return for sure! Thanks again... More 

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Barbara, Thank you for your review of our hotel, I am pleaded to hear that we were you choice to stay with your husband's birthday! we hope to see you again soon! Sincerely, Joel K. General Manager More 

san francisco
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 7, 2015

We stayed one night. The hotel is right off the freeway on Ocean. The neighborhood is fine, and within a short drive to downtown, beach, etc. The front desk is super helpful, and fluent in other languages (french). The hotel is new, and clean. Parking is in under the hotel, small spaces, and no security. I never felt that security... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear tvlrgirl, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about our staff. However, we’re sorry we fell below your expectation regarding sound proofing and the breakfast selection which was unacceptable. We... More 

Lee's Summit, Missouri
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2015

After I just had one of my worst customer service experiences at the Holiday Inn San Francisco on Columbus St., I just had one of my best customer service experience at this hotel and all due to Katrina. I train people on customer experiences for a living and Katrina a prime example of what customer service is all about. Thank... More 

Was this review helpful? Yes 2
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Additional Information about Holiday Inn Express Santa Cruz

Address: 1410 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz
Hotel Style:
#8 Family Hotel in Santa Cruz
#11 Business Hotel in Santa Cruz

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