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Holiday Inn Express Santa Cruz

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1410 Ocean Street, Santa Cruz, CA 95060
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Holiday Inn Express Santa Cruz
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Holiday Inn Express Santa Cruz
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372 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We visited California for a wedding, but the wedding was really an excuse for me to drive the Pacific Coast Highway, from San Francisco down to San Diego. We ended up spending the night at the Holiday Inn Express in Santa Cruz and had a lovely stay. Attentive staff, well appointed rooms and great proximity to our route. We're heading... More 

Was this review helpful? Yes
California
Contributor
20 reviews 20 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Great Customer Service. Very accommodating. Friendly. Not only did they allow me and my coworkers to use the dining area to prepare for an event (120 gift bags to be stuffed), but also the next day after I checked out, I came back hours later - & they allowed me to leave boxes to be picked up by another co-worker.... More 

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Stockton, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Married with kids stay: We usually wouldn't stay at a Holiday Inn, but when our regular Santa Cruz property was booked (seaway inn), we decided to be adventurous and try out the competition. We were pleasantly surprised with a nice upgrade from a two king bed room to a two room suite...yeah! The pros: welcoming & informative staff, water upon... More 

Was this review helpful? Yes 2
Northern California
Contributor
13 reviews 13 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 16, 2015 via mobile

I've stayed here several times, visiting my UCSC student. The location is very convenient and check-in is easy. The rooms are clean and comfortable. The morning breakfast is adequate and coffee is available round the clock. My only nit is that the parking spaces are very tight...pay extra attention as you maneuver into them. This is my go-to hotel anytime... More 

Was this review helpful? Yes 3
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Lisahhh36, Thank you for taking the time to review out hotel, the Holiday Inn Express I Santa Cruz. I am glad to hear that we are you go to hotel when you come to Santa Cruz. I am sorry about the parking spaces as I do understand that they are tiny. Please let us know when you are ready... More 

CA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 8, 2015

Most lodging in Santa Cruz is dated and priced above average because, well, it's a tourist town and they can. Despite this fact, I would rate this HIE as a good value (thus four stars as measuring Santa Cruz hotels), having stayed at much lesser hotels in Santa Cruz, that charged almost as much per night. Modern rooms, well appointed,... More 

Was this review helpful? Yes 5
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear ProdigalS, Thank you for the review of our hotel, I appreciate the time you took to the review the hotel, as well as the feedback. I will share with our associates your kind words about the Front Desk, and breakfast, as well as the cleanliness of the facility. I apologize about our service in Housekeeping. Please be assured that... More 

England
Top Contributor
160 reviews 160 reviews
42 hotel reviews
493 helpful votes 493 helpful votes
3 of 5 stars Reviewed February 1, 2015

Well located off the interstate this hotel is a few minutes away from the action of the pier. This was to our satisfaction as the pier was quite rowdy. I think this hotel is far away enough to not be an attractive option if that is what you are looking for. We were checked in by an exceedingly friendly young... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Richard H, Thank you for taking the time to review our property. I appreciate your compliments about the friendly front office staff, adequate breakfast choices, parking spaces and nice room at the hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly... More 

Columbia, South Carolina
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2015

We stayed here for 6 nights, and were extremely pleased with our choice! From the wonderful and personable front desk staff that we met, in particular Kristina and Hanson, to the GM, Joel, it was obvious that great guest service is their number one goal. We were made to feel welcomed, and any questions we had were quickly answered. The... More 

Was this review helpful? Yes 3
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Cheryl W, Thank you very much for you review of our hotel, the Holiday Inn Express in Santa Cruz. It was nice to hear that we took care of every aspect of your stay. I will make all the associates that you mentioned aware of their accomplishments, and Sonia, our Breakfast Attendant will be please to know that she... More 

San Mateo, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2015

Quick girls weekend away in Santa Cruz. Very happy with our stay at this hotel. Katrina at the front desk is a gem and made us feel so welcome. Hotel is bright and clean. There was plenty of parking and we were happy to have complimentary breakfast. Also, coffee/tea always available in the lobby which is a nice touch. I... More 

Was this review helpful? Yes 1
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear baydreamr, Thank you for the recommendation, and your review of our hotel, I was glad to hear that we were able meet all your expectations! We look forward to welcoming you back to the hotel the next time you are in the Santa Cruz area! Sincerely, Joel K General Manager More 

Carlsbad, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 26, 2015 via mobile

awesome holiday inn. We took a trip up the hwy1 along the way we stayed at some awesome places but this hotel by far was the best. Big rooms, clean, comfy, and awesome staff and great price. It's a little hidden off of ocean street. But awesome place 5 stars as far as I'm concern.

Was this review helpful? Yes 1
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear SingleTraveler44, Thank you for taking the time to review out hotel, I appreciate the kind words you wrote about our facility. We look forward to having you back the next time you are in the area! Sincerely, Joel K. General Manager More 

Exeter, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2015

We arrived at the hotel to find they had upgraded us to a suite. We loved our room and the staff at the front desk were so friendly and ready to help with any request. My husband enjoyed the warm cookies and hot coffee at the front desk. Location was right on the main street so I worried about the... More 

Was this review helpful? Yes 1
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Nadine W. Thank you for you review of our hotel, the Holiday Inn Express in Santa Cruz. I am please to hear the you had a pleasant experience with our team. We look forward having you back should your travels ever have you return to the area. Sincerely, Joel K. General Manager More 

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