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All 52 Santa Cruz hotels

Holiday Inn Express Santa Cruz

2.5 of 5 Hotel   |   1410 Ocean Street, Santa Cruz, CA 95060
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Ranked #10 of 52 Hotels in Santa Cruz
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
beachgal5673
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333 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
28 reviews 28 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friend and I had reserved a room at this hotel through another travel service, but they (the travel service, not the hotel) got the dates wrong and it took quite a while to get things straightened out. My friend and I were tired and anxious to get to our room and have dinner. The manager, whose name was Katrina,... More

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San Francisco, Ca
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in Santa Cruz for a wedding and selected this hotel because of the price and appearance. First of all, let me state that there are many hotels here that are outdated and older which are just as expensive. This hotel was clean, more modern with a friendly desk staff who accommodated our requests. The breakfast is the average... More

Was this review helpful? Yes 1
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Simply put, it is easy to find a better hotel to stay in nearby in Santa Cruz. First, the pricing doesn't come close to being justified by the facilities. Second, previous complaints about the steep driveway and damage to the underside of any car going over 3 mph have been ignored by management. Finally, the level of customer care by... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Howard_LA, Thank you for taking the time to share your comments with us about your stay. I regret to see that you did not enjoy your stay with us due to the level of customer service received from the hotel staff being below par. Kindly be assured that the points you have raised will be discussed with management to... More

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The above title says it all. It is overpriced compared to the competition and what you get. Some areas of the hotel are dingy and dirty. The room, however, was decent -- nut not great. The staff was friendly and helpful.

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IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Alan C, Thank you for taking the time to post a review of our property. We are so glad you liked the friendliness of our staff. We're sorry you were not satisfied with the condition of our hotel and the room rates. We want to assure you that our hotel is very proud of its level of service, cleanliness... More

Sunderland, UK
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 26, 2014

After a bad experience at a hotel in Monterey we decided on a total change of scenery. We moved on to Santa Cruz and called in at the HIE and luckily they had a room for three nights. The room was just what we needed, it was clean, bright and comfortable. The breakfast provided a good start to the day.... More

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1 review
5 of 5 stars Reviewed August 17, 2014

without a doubt one of the best experiences I have had at a hotel. reason/ the manager (joel koper)is a very personable guy .the entire staff seemed to have one goal ,that was to make you happy. everything was clean and well maintained. the breakfast was excellent .we will return to santa cruz just to stay at the holiday inn.

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Rohnert Park, California
Top Contributor
57 reviews 57 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 17, 2014

Our room was clean and newly remodeled. Nice bedding, carpet and bathroom. Everything was nicely cleaned. Close enough to drive a mile or 2 for downtown and the Boardwalk but not close enough to walk. The free breakfast is one of the better free breakfasts we've had at a hotel. Standard yogurt, fruit and cereal but also hot eggs and... More

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Mexico City, Mexico
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 8, 2014

I stayed July 29th, 2014 Room 242. I trap in total 16 bedbugs and took to the front desk. I asked changing room, but the hotel was full. I asked to change hotel and the assistance talk on the phone, but I think that the other hotel was very expensive because just said: "ufff". So the hotel did change the... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Maria M, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail... More

Fremont, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 31, 2014

This hotel was perfect for our quick trip to Santa Cruz during our son's tournament in the area. It was clean, upgraded and the hotel staff was very friendly. It was nice that they provide breakfast. It wasn't spectacular, but it was enough to get us going in the morning. The breakfast area wasn't huge, especially if you go at... More

Was this review helpful? Yes 1
Chico, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 27, 2014

The Staff was always very friendly. The only downside to our room was that there was no refrigerator or microwave, and the AC was a bit on the louder side. There was never any ice in the ice machine, that was a bit annoying. Breakfast had a nice selection, but had a small seating area, get there early to find... More

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Additional Information about Holiday Inn Express Santa Cruz

Address: 1410 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz

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