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Holiday Inn Express Santa Cruz

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1410 Ocean Street, Santa Cruz, CA 95060
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Holiday Inn Express Santa Cruz
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401 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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San Francisco
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice motel, friendly staff, Hanson is a doll, very helpful. My daughter and I were the for the UCSC orientation, so the early morning breakfast was perfect. Lots of choices as well. The room was a little noisy, air conditioner and road noise, but very clean! Try to get a room in the back facing the pool, I think... More 

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Palm Coast, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Great property with an outstanding management team - led by General Manager, Joel Koper. Joel recommended that we visit the Henry Cowell Redwoods state park, and then for dinner go to the wharf to dine and observe the countless sea lions and seals. Our family enjoyed a wonderful day of vacation.

Was this review helpful? Yes 1
San Francisco, California
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

After reading about how horrible it was I was so bummed that I had made a reservation. So I tried to look on the bright side. I was pleasantly surprised! The Holiday Inn was clean, comfy, and included breakfast. There is an underground parking lot which wasn't full when we arrived on a Thursday night. The parking spaces were plenty... More 

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Kingsburg, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked a two room suite because I was traveling with another family. I called and spoke with the hotel to confirm the room type, gave them my debit card information a week in advance, and then reconfirmed for a two room suite. This was a short weekend vacation and our time was limited. At promptly 3:00 check in I... More 

Was this review helpful? Yes 3
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Had a work scheduling issue for which the were unwilling to help accommodate and then when I tried to cancel my reservation she refused saying to was too close to the cut off time for that even though it was 2 pm the day before when I tried to cancel. Pointed put to her I spend over $20,000 a month... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Cleveland W, Thank you for taking time to share your experience with us and for your continuous business as our IHG Rewards Club Platinum member. We are sorry to hear that you did not fully enjoy your time in our hotel due to the level of service you have received. We take comments such as these very seriously and... More 

Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Family trip to Santa Cruz landed us here at the holiday inn. Staff was Super Friendly! Felt extremely welcomed (bonus points for that). Room was clean and spacious and the breakfast was pretty good. Fed the kids well with cereal, pancakes, eggs and OJ. Everything during our two night stay was pretty good actually..except for a few major flaws. one..the... More 

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Sacramento
Level Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Edit Tip Holiday Inn Express Santa Cruz East, Santa Cruz: 375 reviews and 0 photos Santa Cruz is by far the most popular beach spot in Northern California and the prices during the summer confirm that. Despite its popularity the supply of hotel rooms is limited. The Holiday Inn Express is located in the eastern part of town along its... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear DCSacramento, Thank you for selecting our hotel for your recent trip to Santa Cruz and for writing such a candid and detailed feedback about your stay. Your review is important to us as it will help us monitor the things we need to improve on and the things we are good at. We are pleased to know that you... More 

Rye, New York
Level Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed June 21, 2015

The hotel is expensive for what you get. Our bathroom had mold in the shower. The bed, a queen . was not comfortable and woke with a back ache. The swimming pool was quite small and used mainly by children. The breakfast was medioce although coffee was good. The wifi is excellent. Staff are friendly.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Estell S, Thank you for taking the time to review our property. It is nice to hear that you liked the reliable WIFI connection and friendly staff. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It sounds like you... More 

1 review
3 of 5 stars Reviewed June 5, 2015

Paid $135 for one night for two queen beds. Employees were okay...everything seems okay until I got in the bathroom. The toilet seat wasn't clean. If I hadn't looked clear fully, I would have sat on someone's urine. Not every pleased. I wished the pool was inside because even tho the water is warm it still gets cold and there... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Jodi G, I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our staff to be nice. However, we apologize for any inconvenience regarding with the cleanliness that was missed out by our housekeeping staff. Your feedback is highly appreciated as this helps us gauge... More 

Lincoln, Nebraska
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 2, 2015

I think the highest praise I can give to this hotel is that there was a basketball team staying in this hotel ... and I heard nothing. That's not hyperbole, either. There was an actual college basketball team there. Now, perhaps college basketball teams have become more quiet since I was in college, but I suspect rather that the hotel... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear trigeekgirl236, Thank you for taking the time to express your thoughts and concerns about our hotel. I appreciate your kind comments about our room accommodations and internet service provided. However, I truly would have preferred you had a better stay. Allow me to apologize for any shortfalls that may have caused you inconvenience, particularly with our breakfast options and... More 

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