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Holiday Inn Express Santa Cruz

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1410 Ocean Street, Santa Cruz, CA 95060
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Holiday Inn Express Santa Cruz
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Holiday Inn Express Santa Cruz
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385 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Olney, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived at 7pm and had no booking, was offer a good rate by a very helpful lady and was in the room within 10 minutes. Staff all very friendly, gave a list of restaurants and a route to jog the next day. Breakfast was good, rooms clean, really enjoyed the brief stay. Great Job!

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Stevenson Ranch, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stating your intentions for guests is one thing but actually walking the talk is another. We were visiting Santa Cruz for business and found we had many needs. It didn't matter who we asked, it was done with a kind heart. Until you are confronted with these type of demands you can't relate to this review. Wilka, thank you for... More 

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1 review
5 of 5 stars Reviewed 1 week ago

We are always treated like royalty at the Holiday Inn Express in Santa Cruz. Katrina Jenkins is always kind and helpful and full of ideas on what to do. My grandson loves her and my family loves it there. By the way, how about that perk of having the San Antonio Spurs there on the same weekend? We are looking... More 

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San Francisco, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Katrina is the front manager and she was EXTREMELY welcoming and gave us information that made our trip convenient and fun. She genuinely loves her job and those who stay with the Holiday Inn. Upon check out she even asked how the Santa Cruz Warrior game was since she remembered assisting us with parking information upon arrival t the hotel.... More 

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Everett, Washington
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Awesome Possum! I know silly...but it really was. We had a lovely time, staff was awesome. Very friendly, nice, helpful...all those things and more. Beds were comfy. Lots of pillows, both firm and soft. Location was perfect to all we wanted to do and see. All I can say is thank goodness for OnStar in Santa Cruz. Used it everyday... More 

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Los Angeles, California
Top Contributor
100 reviews 100 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Inn is excellent value. It has expanded its breakfast choices. When we were there it was clearly a bargain for hungry families at breakfast. The Inn has maintained its high standards of cleanliness and comfort. The pool is clean. The central location and convenient parking garage make it a perfect base for touring the area.

Was this review helpful? Yes 1
San Rafael, CA
Top Contributor
100 reviews 100 reviews
37 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Close to USCS and that's why we stayed there; bathroom was nice (large shower) and beds were comfortable, but room was small compared to other rooms we have stayed in with 2 queens. Most bothersome was the AC, as it wouldn't stay on and the room become very stuffy at night. Small pool, good parking, and very nice breakfast. Try... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear babygame, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bed, breakfast and parking. However, we’re sorry we fell below your expectation regarding the room size and air conditioning. We will address these concerns. I assure you that the feedback... More 

birmingham
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Outstanding property new and clean. Great, pleasant and responsive staff. Easy to get anywhere. wish it was closer to the beach, but i knew exactly where it was when i booked it. it was really central. Easy to get to UC SC, and the restaurants and night life. Breakfast had many choices, I would definitely stay there again.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 weeks ago

My family (5 adults) stayed here for the weekend to celebrate a birthday. The room was huge, and perfect for all of us - super clean, super comfortable, and felt a lot fancier than I expected. It was a 5 min drive away from everywhere we wanted to go in Santa Cruz. What really made our stay special though was... More 

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Lancaster, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

20 rooms were booked for a wedding with a lot of out of town guests. The staff was wonderful. They were enthusiastic about the area and were very helpful prior to the stay and answered all questions while we were there. I will stay at Holiday Inn Expresses in the future because of the courtesy we were shown while we... More 

Was this review helpful? Yes 1
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