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Holiday Inn Express Santa Cruz

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1410 Ocean Street, Santa Cruz, CA 95060
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Holiday Inn Express Santa Cruz
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Holiday Inn Express Santa Cruz
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395 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Edit Tip Holiday Inn Express Santa Cruz East, Santa Cruz: 375 reviews and 0 photos Santa Cruz is by far the most popular beach spot in Northern California and the prices during the summer confirm that. Despite its popularity the supply of hotel rooms is limited. The Holiday Inn Express is located in the eastern part of town along its... More 

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Rye, New York
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is expensive for what you get. Our bathroom had mold in the shower. The bed, a queen . was not comfortable and woke with a back ache. The swimming pool was quite small and used mainly by children. The breakfast was medioce although coffee was good. The wifi is excellent. Staff are friendly.

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1 review
3 of 5 stars Reviewed 4 weeks ago

Paid $135 for one night for two queen beds. Employees were okay...everything seems okay until I got in the bathroom. The toilet seat wasn't clean. If I hadn't looked clear fully, I would have sat on someone's urine. Not every pleased. I wished the pool was inside because even tho the water is warm it still gets cold and there... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Jodi G, I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our staff to be nice. However, we apologize for any inconvenience regarding with the cleanliness that was missed out by our housekeeping staff. Your feedback is highly appreciated as this helps us gauge... More 

Lincoln, Nebraska
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I think the highest praise I can give to this hotel is that there was a basketball team staying in this hotel ... and I heard nothing. That's not hyperbole, either. There was an actual college basketball team there. Now, perhaps college basketball teams have become more quiet since I was in college, but I suspect rather that the hotel... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear trigeekgirl236, Thank you for taking the time to express your thoughts and concerns about our hotel. I appreciate your kind comments about our room accommodations and internet service provided. However, I truly would have preferred you had a better stay. Allow me to apologize for any shortfalls that may have caused you inconvenience, particularly with our breakfast options and... More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 24, 2015

I'm am still here at the hotel while writing this review lol. Hotel is nice looks fairly new. Stayed in the King suite pretty roomy has a microwave and fridge two tvs and a couch with a hideaway bed. Breakfast in the morning is nice there's pancakes eggs cinnamon rolls and the usual breakfast fixins. My son enjoyed the swimming... More 

Was this review helpful? Yes 3
San Francisco, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 18, 2015

All I could hear all day and night is other guests outside my room. All through the night there were people running up and down the hallway and slamming doors. Management was called but noise persisted all night. Will definitely be looking to stay another location for my next stay. Not a relaxing stay at all.

Was this review helpful? Yes 2
Joel K, Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear FLWorldTravelers, Thank you so much for your recent review via Tripadvisor regarding the Holiday Inn Express in Santa Cruz. I would like to sincerely apologize for the inconveniences surrounding your stay. I agree that the notice levels that you encountered was totally unacceptable and I will make absolute certain to alert the team at the Front Desk know of... More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2015

I recently completed a 2100 mile road trip and over the course of the trip stayed at 7 Holiday Inn Express locations and one independent location. This is a review of the 5th Holiday Inn located in Santa Cruz, CA Wonderful staff and great facilities. Clean, quiet and comfortable. It is a little far from the Municipal Warf and Boardwalk... More 

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Mr. Young001, I hope this response finds you well. I want to take the time and thank you for your gracious review on trip advisor regarding stay at the Holiday Inn Express and Suites Santa Cruz. I'm glad that the both of you enjoyed your stay and I will inform my staff that their hospitality did not go unnoticed.... More 

Hamilton, New Zealand
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 12, 2015 via mobile

Excellent place to stay a night or several. Service was extremely good. From check in to inquiries the team were awesome. Our room was large, spacious and very clean. Good sized bathroom and very nice toiletries. They even supply forgotten items like toothpaste or razors. Breakfast was excellent and was a range of self service options from pancakes and bagels... More 

Was this review helpful? Yes 2
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear thetubmans, I hope this response finds you well. I want to take this time to thank you for your kind review on TripAdvisor for your stay at the Holiday Inn Express and Suites in Santa Cruz. I' very happy to hear that the both of you had a great time and I will inform my staff that their hospitality... More 

Pierre, South Dakota
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 9, 2015

Stayed for 3 days on a business trip. The staff at this hotel were very friendly and helpful with any request. They were also very informative about local restaurants and sites. Rooms were clean and would have given a 5 rating except for the parking. Parking was tough.

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear CentralSD, I hope that this response finds you well and not too busy. I want to take this time and thank you for your kind review on TripAdvisor for your recent stay at the Holiday Inn Express and Suites in Santa Cruz. I'm sorry to hear that the parking was difficult, but I will let my staff that their... More 

Olney, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 23, 2015

Arrived at 7pm and had no booking, was offer a good rate by a very helpful lady and was in the room within 10 minutes. Staff all very friendly, gave a list of restaurants and a route to jog the next day. Breakfast was good, rooms clean, really enjoyed the brief stay. Great Job!

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear BillA1966, I hope that this response finds you well. I want to take this time to thank you for your gracious review on TripAdvisor regarding your recent stay at the Holiday Inn Express and Suites in Santa Cruz. It is our goal to get our guests to their rooms as efficiently as possible and I am pleased to hear... More 

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