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Holiday Inn Express Santa Cruz

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1410 Ocean Street, Santa Cruz, CA 95060
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1 room 1 adult
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Holiday Inn Express Santa Cruz
Holiday Inn Express Santa Cruz
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430 Reviews from our TripAdvisor Community

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Red Bluff, California
1 review
1 of 5 stars Reviewed yesterday NEW

They charged me the 250.00 smoking fee..found out by looking at my bank statement. Called tried to discuss it with them as I did NOT smoke in the room. They basically called me a liar. Just want to warn others as there is no recourse. Even tried to talk with the cooperation, they back the hotel. I will never stay... More 

Helpful?
Thank Ispain01
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel with my two sons while attending the Super Bowl in Northern California. This hotel was wonderful! Our room was clean, comfortable and spacious and the customer service we received was exceptional. Upon checking in we were greeted by a hotel representative that was exceptionally pleasant and helpful in giving us local dining and travel tips.... More 

Helpful?
Thank Mitch C
Seal Beach, SO CA USA
Level Contributor
154 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a first class hotel for Santa Cruz. Most likely the best value for the $ in this city of otherwise lesser hotels. Our stay was made pleasant by the hotel's Director of Sales, Ms Kristina Joseph, who greeted us warmly, made us feel at home, asked if there was anything else she could do to make our stay... More 

Helpful?
Thank SteveTraveler
Vancouver Island, Canada
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent several nights here while exploring Santa Cruz. The front desk staff were friendly and helpful with suggestions on things to see and do and Peter was kind enough to allow us a late check out. The room was clean and comfortable but the bed was a little soft for our liking and the linens were starting to show... More 

Helpful?
Thank Wanderlust339
Tacoma, Washington
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

My wife and I and a friend stayed 2 nights here while attending a birthday party. The rooms and the entire facility was clean & well kept, but the best thing about this hotel is the staff. They were always willing to assist in any way they could. Peter stood out above the staff as he always stopped by our... More 

Helpful?
Thank SPK45
Hatfield, Pennsylvania
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 7, 2015 via mobile

Our 1 nite stay in Santa Cruz at holiday inn express was too brief. I can't say enough good about the staff we met there & the incredible help & suggestions they made for our coastal drive. Kristina was outstanding & the restaurant ideas she provided were just awesome !! Joel was a fellow Philadelphian & he equally was full... More 

Helpful?
Thank Gail W
Sacramento
Level Contributor
113 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed November 1, 2015

The front desk staff at check in was friendly and helpful. The warm cookies were a nice touch as well. We checked in about 3pm and didn't go to our room until about 9pm. The room was clean, and nice. Our television did not work, we tried the cords and checked the plugs all were in place. The cords were... More 

Helpful?
Thank Jobgirl2009
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Jobgirl2009, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the television, noise and customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to... More 

Troy, Ohio
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 1, 2015

Very nice place to stay. Room was clean - one of the brightest bathrooms for a hotel. Arrived late at night from Sacramento. We were driving from Santa Cruz to Irvine the following morning - the PCH most of the way. The front desk was very helpful to suggest places to stop along the way.

Helpful?
Thank Shana A
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed October 22, 2015

Very nice room, clean and stylish.Staff was friendly and helpful Breakfast area was nice with outdoor seating available.Good assortment of food and drinks on breakfast.Location was perfect and easy to find.

Helpful?
Thank Betsy S
Ripon, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 20, 2015

Please note that this review is from a senior's perspective. Positive: Friendly staff and clean facilities. Con: 1. Kids Kids Kids. Kids running up and down the hallways. The hotel is in a U shape with the pool in the middle of the U. Unbelievable amount of noise from happy kids until 9:30 pm coming from the pool. To the... More 

Helpful?
Thank Mike E
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Mike E, Thank you for taking time to write your review of our hotel. I am pleased you found our staff services friendly and regarded our facilities to be clean. On the other hand, we are sorry we fell below your expectations regarding the bathroom fan, parking facility and apologize for the noise from other guests. While we understand... More 

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