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Holiday Inn Express Santa Cruz

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1410 Ocean Street, Santa Cruz, CA 95060
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Holiday Inn Express Santa Cruz
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Holiday Inn Express Santa Cruz
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390 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
14 reviews 14 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I'm am still here at the hotel while writing this review lol. Hotel is nice looks fairly new. Stayed in the King suite pretty roomy has a microwave and fridge two tvs and a couch with a hideaway bed. Breakfast in the morning is nice there's pancakes eggs cinnamon rolls and the usual breakfast fixins. My son enjoyed the swimming... More 

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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

All I could hear all day and night is other guests outside my room. All through the night there were people running up and down the hallway and slamming doors. Management was called but noise persisted all night. Will definitely be looking to stay another location for my next stay. Not a relaxing stay at all.

Was this review helpful? Yes 1
Joel K, Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear FLWorldTravelers, Thank you so much for your recent review via Tripadvisor regarding the Holiday Inn Express in Santa Cruz. I would like to sincerely apologize for the inconveniences surrounding your stay. I agree that the notice levels that you encountered was totally unacceptable and I will make absolute certain to alert the team at the Front Desk know of... More 

Contributor
17 reviews 17 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently completed a 2100 mile road trip and over the course of the trip stayed at 7 Holiday Inn Express locations and one independent location. This is a review of the 5th Holiday Inn located in Santa Cruz, CA Wonderful staff and great facilities. Clean, quiet and comfortable. It is a little far from the Municipal Warf and Boardwalk... More 

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Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Mr. Young001, I hope this response finds you well. I want to take the time and thank you for your gracious review on trip advisor regarding stay at the Holiday Inn Express and Suites Santa Cruz. I'm glad that the both of you enjoyed your stay and I will inform my staff that their hospitality did not go unnoticed.... More 

Hamilton, New Zealand
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Excellent place to stay a night or several. Service was extremely good. From check in to inquiries the team were awesome. Our room was large, spacious and very clean. Good sized bathroom and very nice toiletries. They even supply forgotten items like toothpaste or razors. Breakfast was excellent and was a range of self service options from pancakes and bagels... More 

Was this review helpful? Yes 1
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear thetubmans, I hope this response finds you well. I want to take this time to thank you for your kind review on TripAdvisor for your stay at the Holiday Inn Express and Suites in Santa Cruz. I' very happy to hear that the both of you had a great time and I will inform my staff that their hospitality... More 

Pierre, South Dakota
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 3 days on a business trip. The staff at this hotel were very friendly and helpful with any request. They were also very informative about local restaurants and sites. Rooms were clean and would have given a 5 rating except for the parking. Parking was tough.

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Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear CentralSD, I hope that this response finds you well and not too busy. I want to take this time and thank you for your kind review on TripAdvisor for your recent stay at the Holiday Inn Express and Suites in Santa Cruz. I'm sorry to hear that the parking was difficult, but I will let my staff that their... More 

Olney, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Arrived at 7pm and had no booking, was offer a good rate by a very helpful lady and was in the room within 10 minutes. Staff all very friendly, gave a list of restaurants and a route to jog the next day. Breakfast was good, rooms clean, really enjoyed the brief stay. Great Job!

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear BillA1966, I hope that this response finds you well. I want to take this time to thank you for your gracious review on TripAdvisor regarding your recent stay at the Holiday Inn Express and Suites in Santa Cruz. It is our goal to get our guests to their rooms as efficiently as possible and I am pleased to hear... More 

Stevenson Ranch, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2015

Stating your intentions for guests is one thing but actually walking the talk is another. We were visiting Santa Cruz for business and found we had many needs. It didn't matter who we asked, it was done with a kind heart. Until you are confronted with these type of demands you can't relate to this review. Wilka, thank you for... More 

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Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Dan S., I hope this response finds you well. I want to thank you for your fantastic review on TripAdvisor regarding your stay at the Holiday Inn Express and Suites in Santa Cruz. I'm pleased to hear that our goal of following through with each guest was accomplished during your stay. I will pass on the compliment to my... More 

1 review
5 of 5 stars Reviewed April 20, 2015

We are always treated like royalty at the Holiday Inn Express in Santa Cruz. Katrina Jenkins is always kind and helpful and full of ideas on what to do. My grandson loves her and my family loves it there. By the way, how about that perk of having the San Antonio Spurs there on the same weekend? We are looking... More 

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Sam N., I hope this response finds you and your family well. I want to take this time and thank you for your generous review on TripAdvisor regarding your stay at the Holiday Inn Express and Suites in Santa Cruz. I am so pleased to hear that our goal of treating every guest like family has been accomplished during... More 

San Francisco, California
1 review
5 of 5 stars Reviewed April 13, 2015

Katrina is the front manager and she was EXTREMELY welcoming and gave us information that made our trip convenient and fun. She genuinely loves her job and those who stay with the Holiday Inn. Upon check out she even asked how the Santa Cruz Warrior game was since she remembered assisting us with parking information upon arrival t the hotel.... More 

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Rizzy M., I hope this response finds you well. I want to take this time to thank you for your review on Trip Advisor regarding your stay in April. I am so pleased to hear that our goals of going beyond the call of duty for our guests has been achieved. I will definitely be passing the compliment to... More 

Everett, Washington
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2015

Awesome Possum! I know silly...but it really was. We had a lovely time, staff was awesome. Very friendly, nice, helpful...all those things and more. Beds were comfy. Lots of pillows, both firm and soft. Location was perfect to all we wanted to do and see. All I can say is thank goodness for OnStar in Santa Cruz. Used it everyday... More 

Was this review helpful? Yes
Joel K, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear tammyleoral, I Hope this email finds you and your family well. I want to take this time and thank you for your gracious review on Trip Advisor regarding your stay at the Holiday Inn Express in Santa Cruz. I am glad we were able to turn that inconvenience into a healthy inside joke amongst you and our staff. I... More 

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