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Courtyard by Marriott Santa Clarita

Certificate of Excellence
3.0 of 5
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28523 Westinghouse Place, Santa Clarita, CA 91355
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Courtyard by Marriott Santa Clarita
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Ranked #10 of 15 Hotels in Santa Clarita
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Pennyg07 Gainesville, Florida
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181 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Moscow, Russia
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

Solid cons .... fridge is empty, the water will have to buy breakfast ... retsepshen charge .... is not a normal cafe, bar one ... fastfood, windows not washed for a long time. Near the hotel there is no civilization

Was this review helpful? Yes
CYDManager, Front Office Manager at Courtyard by Marriott Santa Clarita, responded to this review

Thank you for taking the time to share your feedback with us. Our hotel offers a Bistro style restaurant which serves breakfast and dinner. And we offer Starbucks coffee 24 hours a day. We have shared your feedback with the appropriate hotel team to ensure this was an isolated issue and is corrected moving forward. Santa Clarita has several things... More 

Gainesville, Florida
1 review
5 of 5 stars Reviewed 1 week ago

I did not stay at this property but was in contact with Trevor, the concierge, to help me make arrangements to surprise a friend that was staying there. He was incredibly helpful and offered above and beyond what I even thought was possible from 3000 miles away. Made sure to follow-up with me so I knew details were handled and... More 

Was this review helpful? Yes
CYDManager, General Manager at Courtyard by Marriott Santa Clarita, responded to this review

It is absolutely our pleasure to assist with your travel plans and we hope your friend enjoys your special surprise! Thank you for your kind words for Trevor and we remain at your service at the Courtyard by Marriott Santa Clarita. More 

Carlsbad, California
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Reasonably priced, clean hotel very close to Six Flags Magic Mountain theme park. Staff members were very friendly, courteous and helpful. Main drawback is that the "restaurant" is pretty basic and limited and closed early.

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CYDManager, Front Office Manager at Courtyard by Marriott Santa Clarita, responded to this review

Thank you for sharing your feedback with us in regards to your recent stay. We recently renovated our hotel and have a new Bistro to go with the renovation. I have shared your feedback with the food and beverage manager in regards to the hours we stay open and she is looking into possibly extending the close time. We hope... More 

Peoria, Arizona
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice, convenient location but they've got that pseudo breakfast shop that many Courtyards transitioned to several years ago. Aagh! That, along with aging worn drawer-guides, loud A.C., and green staff certainly detracted from our stay. The Embassy Suites is right next door.

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CYDManager, Front Office Manager at Courtyard by Marriott Santa Clarita, responded to this review

Thank you for sharing your feedback with us regarding your recent stay with us. Marriott does offer a Bistro style restaurant at the Courtyard Properties now as part of our recent renovations. We have many more options compared to before and a much larger selection to offer our guests. We are very proud of our hotel and we hope you... More 

San Diego, California
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was here for a softball tournament. Great service from checkin to checkout. Especially from Catia who checked me in and it was obvious they read my Marriott profile which I was impressed; they said my room had extra pillows and towels ready for us. I was so happy. There was a drawing when I checked in and won extra points... More 

Was this review helpful? Yes
CYDManager, Front Office Manager at Courtyard by Marriott Santa Clarita, responded to this review

Thank you for sharing your feedback with us in regards to your recent stay. Catia is a great addition to our front desk team and we are very lucky to have her! I am pleased to hear she was able to make your stay extra special! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Courtyard by Marriott Santa Clarita for the second time on 4/19/15. The worst part of our trip is we were only able to stay one night. Once again, their service was superior and accommodating. They really know hospitality, and seem to genuinely care about the comfort of their guests, at this hotel. From the room request... More 

Was this review helpful? Yes
CYDManager, Front Office Manager at Courtyard by Marriott Santa Clarita, responded to this review

Thank you for taking the time to share your feedback with us regarding your recent stay! We LOVE to get these types of reviews because it lets us know we succeeded in making a guests stay great. I am pleased to hear everyone you encountered was accommodating and we look forward to having you stay with us soon. Sincerely, Taylor... More 

Fresno, California, United States
2 reviews
1 of 5 stars Reviewed 2 weeks ago

There were several things about this trip that were frustrating, but they all revolve around the front counter staff. When it was convenient for them, they remembered who we were and had the necessary paperwork for us. However, when they lost our paperwork, they suddenly forgot who we were. We received very rude service when we had to go back... More 

Was this review helpful? Yes
CYDManager, Front Office Manager at Courtyard by Marriott Santa Clarita, responded to this review

Dear Valued Guest, I would like to take this time to sincerely apologize for the experience you had with the front desk staff. We truly value each and every guest and I am disappointed to hear you received this type of service, it is not the Courtyard way. I can assure you I will be looking into this further and... More 

Fresno, California
2 reviews
5 of 5 stars Reviewed 3 weeks ago

From the first few minutes of my call to the hotel to inquire about holding a small two day meeting(12 people) at the hotel and ending with our shaking the hotel managers hand as we left, the service was fantastic! Hotel Rooms: Clean, well appointed, on time, comfortable.... what more does a hotel guest want? Service: Great service checking in,... More 

Was this review helpful? Yes
CYDManager, Front Office Manager at Courtyard by Marriott Santa Clarita, responded to this review

Thank you for taking the time to share your feedback with us in regards to your recent stay. Here at Courtyard it is our number one priority to make all of our guests feel right at home. We hope to see you again soon. More 

UK
Top Contributor
61 reviews 61 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 14, 2015

As I've said in other reviews, expectations can really influence how you experience things. Two nights here were booked through Marriot rewards so the cost was zero, and having stayed in Courtyards in the UK our expectations were this would be a functional stopover right next to the noisy I5 whilst we visited Six Flags. Well, what a delight! Really... More 

Was this review helpful? Yes
CYDManager, Front Office Manager at Courtyard by Marriott Santa Clarita, responded to this review

Thank you for sharing your feedback with us regarding your recent stay. We are so pleased to hear you had such a wonderful stay with us. Here at Courtyard in Santa Clarita, we pride ourselves on the satisfaction of each and every guest and we are so happy we made your stay great! We hope to serve you again in... More 

Thousand Oaks
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 13, 2015

This is my second time at the Marriott in Santa Clarita, each time we took a large group (15+) and reserved a block of 8+ rooms. I am so impressed with this hotel, the rooms are well appointed, clean and in great condition. The lobby is well done and comfortable and the staff is second to none. As good of... More 

Was this review helpful? Yes
CYDManager, Manager at Courtyard by Marriott Santa Clarita, responded to this review

Thank you for taking the time to share your feedback with us. Lianne is an awesome asset to our team and we are lucky to have her. We are so pleased to hear that your stay was great and we look forward to seeing you again in the near future! More 

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