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Holiday Inn Express Hotel & Suites

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2455 El Camino Real, Santa Clara, CA 95051
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Holiday Inn Express Hotel & Suites
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707 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Helsinki, Finland
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for one night during our tour of SF-LV-LA spring 2015. An OK place. Front desk was service of good and helpful. There's plenty of parking, good WiFi and the rooms are clean and functional. Place has a tiny pool in the courtyard. Your usual basic HIE breakfast was served, but beware that the breakfast room is quite small. Location... More 

Was this review helpful? Yes
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Joose N, Thank you for taking the time to leave a review regarding your recent experience with us. We're sorry to hear that you felt that we did not meet your expectations because of our relatively high rates. Please understand that we always work hard to add on more value while setting a very competitive pricing for our guests.... More 

Portland, Oregon
Top Contributor
75 reviews 75 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff is very courteous as always. Willing to do what it takes to make it a good stay. Location is "iffy" with barbed spikes and locked gates. Next door motel is pretty sketchy. At $300/night it is VERY expensive; worth $150/night max. Clean and reasonable rooms with small exercise facility and also small pool. Basic breakfast offered, so similar to... More 

Was this review helpful? Yes
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear PortlandRoss, Thank you for taking the time to complete a review about your recent stay with us. I'm sorry that you were not totally satisfied with the price, however we are extremely pleased to hear that you found our room and our staff very courteous. As you know, central location in the heart of Silicon Valley is one of... More 

USA
Top Contributor
233 reviews 233 reviews
55 hotel reviews
310 helpful votes 310 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Repeat guests after a few years staying at other options. Hotel has been kept up well and the staff is super. Great location. If rates were slightly more competitive (vs. other IHG options in the area), I would be a more frequent guest.

Was this review helpful? Yes
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear KAP, Thank you so much for your lovely feedback. We really appreciate that you have chosen us again on your recent visit. We're completely ecstatic to hear that you found our hotel having keep it up to your expectation and that our staff was super! As for the rate, we always consider very carefully to make sure that it... More 

Bellevue, Washington
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our daughter graduated from Santa Clara last weekend and we booked 4 rooms at this HIEHS location. We had flower leis shipped in from Hawaii the day of our arrival and the staff was kind enough to take the delivery before we checked in and store the large box of flowers in their refrigerator to keep them fresh. The desk... More 

Was this review helpful? Yes
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Buzz B, Thank you for taking the time to complete a lovely review about your recent stay at Holiday Inn Express & Suites Santa Clara - Silicon Valley. We're absolutely thrilled to hear how friendly and accommodating you found our staff to be. As you know, we love creating an atmosphere akin to home for all our guest and... More 

Spanish Fork, Utah
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a business trip with the family recently. The floors are extremely thin, you hear every footstep above. The guy above us liked to get up at 530 and walk back and forth until 730...we ended up leaving this hotel and moving to another. If you do stay here just request a room on the top floor.... More 

Was this review helpful? Yes 1
Michelle N, Guest Services Representative at Holiday Inn Express Hotel & Suites, responded to this review

Dear TacoBandit, We appreciate you for taking the time to provide your recent experience at the hotel. We stay dedicated to providing our valuable guests with exceptional quality services and facilities. I sincerely apologize for finding out that you came across some shortfalls during your stay, particularly the noise above your room. We appreciate any opportunity to improve and only... More 

Penang Island, Malaysia
Contributor
17 reviews 17 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Basically they are doing well in every aspect. I am here for a long stay, although there are a few very minor hiccups, but nothing more to ask for. From clean room to friendly staff, they have all amenities ready for you. Complementary breakfast is served. Good location and easy access to all the places around. One of he best... More 

Was this review helpful? Yes 1
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear tyhell, Reading your lovely comment just makes our day, thank you so much! We are truly glad to hear that we have been able to meet your expectation throughout your entire stay with us. Thank you for the recommendation and we are looking forward to having you back with us again in the future. All the very best and... More 

tournefeuille
Top Contributor
71 reviews 71 reviews
64 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 20, 2015

This hotel is located at the intersection between El Camino Real and Sant Thomas Expressway. This means that it is a noisy area night and day, so you'd better request a room not facing those avenues. My room was facing the pool and was really quite. There is a great choice of TV channels The service at the front desk... More 

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Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to leave a review about your recent stay with us. At Holiday Inn Express & Suites Santa Clara - Silicon Valley, we like to create a space of tranquility for our guest and we're happy you found our hotel PERFECT for business. We appreciate your feedback immensely and hope you can come stay with... More 

Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 17, 2015

.Decent, affordable value at a central location Basic Breakfast expected on daily basis. Gym equipment re-newed lately and at good condition. For some reason, the external Hot Tub has been removed, swimming pool still active.

Was this review helpful? Yes
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear TomerS36, Thank you so much for taking the time to give us your feedback. We were pleased to see such favorable ratings, specifically regarding room, service and sleep quality during your stay here at the Holiday Inn Express & Suites Santa Clara - Silicon Valley. We hope to see you again when your travels bring you back to the... More 

Hyderabad
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 12, 2015

I stayed in this hotel for about 10 days when I was at Santa Clara for business. Its basic, but the rooms are wonderful and well thought out; comfortable & very clean rooms indeed. Overall was a great experience staying at this hotel. Parking is ample and should never be a problem. Breakfast was just right. The other big advantage... More 

Was this review helpful? Yes
Michelle N, Guest Services Representative at Holiday Inn Express Hotel & Suites, responded to this review

We appreciate the time you took into sharing your thoughts relating to your experience at the Holiday Inn Express & Suites in Santa Clara – Silicon Valley. We are truly flattered to hear that you experienced an overall wonderful stay at our hotel! I have taken note of your comments regarding the laundry service operation hours and adding an extra... More 

Atlanta, Georgia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 8, 2015

Overall, a great experience. This property is a little dated (as are most in the area), but still very nice and well-kept. The usual things you'd expect from a Holiday Inn Express are all there - clean rooms, decent breakfast, great shower, etc. I have to compliment this location on their beds, though. I ended up becoming ill during my... More 

Was this review helpful? Yes
Michelle N, Guest Services Representative at Holiday Inn Express Hotel & Suites, responded to this review

Dear KarlC2, Our staff strives to offer a quality, consistent hotel experience for every guest, and we are glad to find out you had an exceptional experience while staying with us. We are so sorry to hear that you were not feeling so well during your trip, but I am happy to be informed that our comfortable beds created a... More 

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