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Embassy Suites by Hilton Hotel Santa Clara

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2885 Lakeside Drive, Santa Clara, CA 95054
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Great America Fun!
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Embassy Suites by Hilton Hotel Santa Clara
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431 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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San Jose, United States
3 of 5 stars Reviewed 3 days ago NEW

The hotel is good for families since it's near Great America theme park and includes the breakfast. The nightly happy hour is a nice addition as well. The one thing we were disappointed with was that this particular property is very behind the times with the TV. There are no pay per view/on demand movies channels so if you are... More 

Review collected in partnership with Embassy Suites Hotels

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Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We got 2 queen size beds with receiving area. The room was clean with complete kitchen equipment such as microwave, refrigerator & coffee maker. They have good selection of breakfast as well. Will highly recommend for those visiting Silicon Valley/ Sta. Clara. Hotel staff were very accommodating too.

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Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Loved how close to highway and expressways the hotel is. It's about 45 mins from San Francisco airport and 15 mins from San Jose airport. Was there over 4th of July weekend and didn't feel overcrowded with other guests in the hotel. Hotel staff is very friendly and helpful. Free breakfast is worth it! Even on the busiest days of... More 

Review collected in partnership with Embassy Suites Hotels

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FrontOffice_MOD, Front Office Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you so much for your review.It is wonderful to hear that you enjoyed your breakfast and glad you enjoyed your Holiday here with us!! See you soon!! More 

Santa Clara, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

What an excellent stay! The manager's reception every evening and the cook to order breakfast, not to mention the yoga- I took advantage of all these perks. My stay was incredible!!! Also the suite was always very clean and quiet, housekeeping staff is amazing thank you

Review collected in partnership with Embassy Suites Hotels

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San Bernardino, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Couldn't ask for a friendlier staff.Clean rooms and everything is close by.To walk or cab service.We were there for a Grateful Dead concert and the staff at this hotel was very accomodating. Great value

Review collected in partnership with Embassy Suites Hotels

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2 reviews
3 of 5 stars Reviewed 2 weeks ago

The Hotel needs a face lift. Carpets in the rooms certainly needs replacement. Bath tub is slippery which is a hazard. Water quality needs improvement. The breakfast is good. The evening reception is a joke: just some popcorn and stuff.

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1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was very welcoming and helpful. The hotel is in an excellent location. We were able to walk to Levi stadium and California Great America's amusement park. Breakfast which is included was excellent. The eggs were cooked to order and were delicious. Coffee was just so, but I really can't complain. I would definitely stay here again.

Review collected in partnership with Embassy Suites Hotels

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Cleveland, Ohio
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not letting anyone check in even though rooms are ready, I have never been to a hotel that made everyone wait until 3pm. I can understand if some rooms are not ready, but this policy defies logic. Instead of less than 100% people being disappointed, now 100% are. Hope the room is worth the wait.

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EmbSuites, Director of Sales at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Dear Ken B, Thank you for taking the time to share feedback on your recent stay with us. We’re very sorry to hear you experienced an undesirable level of customer service and assure you we have addressed the problems you mentioned with our front desk staff. We appreciate you alerting us to this issue and hope you will give us... More 

1 review
5 of 5 stars Reviewed June 24, 2015

Angie was great! I had a horrible experience with the double tree san jose. Canceled my second night stay and booked with Embassy and requested an early check in, Angie call around 9am the following day saying room was ready. I can appreciate the professionalism and customer service at the Embassy. Going forward for business or pleasure, I will always... More 

Review collected in partnership with Embassy Suites Hotels

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Angie P, Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you for your recent review and for your generous account of our staff and service such as Angie who is the Supervisor here at our hotel. It's heartwarming to hear our guests speak of our hotel as their home away from home. We strive to provide the best customer service as possible by making our guests feel like family... More 

London
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 21, 2015

Dirty front elevators, grimy hallways, carpeting needing to be replaced. No inner atrium, and the working area of the "suites" therefore windowless. Front desk and elevators have large signs warning that loud partying won't be tolerated, which gives one an idea of the tenor of the place. There were no noise issues while I was there, however. Pleasant check in... More 

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EmbSuites, Director of Sales at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Dear ReaderResearcher, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest... More 

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