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Embassy Suites by Hilton Hotel Santa Clara

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2885 Lakeside Drive, Santa Clara, CA 95054
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Best prices for: 1 room 1 guest
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Embassy Suites by Hilton Hotel Santa Clara
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423 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Cleveland, Ohio
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Not letting anyone check in even though rooms are ready, I have never been to a hotel that made everyone wait until 3pm. I can understand if some rooms are not ready, but this policy defies logic. Instead of less than 100% people being disappointed, now 100% are. Hope the room is worth the wait.

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1 review
5 of 5 stars Reviewed 1 week ago

Angie was great! I had a horrible experience with the double tree san jose. Canceled my second night stay and booked with Embassy and requested an early check in, Angie call around 9am the following day saying room was ready. I can appreciate the professionalism and customer service at the Embassy. Going forward for business or pleasure, I will always... More 

Review collected in partnership with Embassy Suites Hotels

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London
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Dirty front elevators, grimy hallways, carpeting needing to be replaced. No inner atrium, and the working area of the "suites" therefore windowless. Front desk and elevators have large signs warning that loud partying won't be tolerated, which gives one an idea of the tenor of the place. There were no noise issues while I was there, however. Pleasant check in... More 

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EmbSuites, Director of Sales at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Dear ReaderResearcher, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest... More 

San Jose, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for our niece's graduation. It is in a convenient location, and the staff was very friendly and attentive. The complimentary breakfast buffet had a good selection of fresh foods, and we didn't have to wait in line either to get our food or for a table (unlike at some other Embassy Suites). The only downside... More 

Review collected in partnership with Embassy Suites Hotels

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Sylmar, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this location for many years in the past, but was very disappointed that they charge me for parking and that they delete the shuttle service from the Airport it cost me $ 20.00 to get there.

Review collected in partnership with Embassy Suites Hotels

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San Diego, California
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a business trip and got a premium suite which just means I get free snacks by entering a code to the vending machine on my floor. The vending machine was almost always out of water and when it did have water I had to enter the code at least 3 times because it seemed that the water... More 

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Chula Vista, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I arrived at Embassy Suites and was greeted and checked in with Angie Phan-MOD, she was so pleasant and went "above and beyond" with assistance. I was arriving to pick up my son from the college semester and she gave me directions, told me about traffic and made my stay so pleasant!! Upon checking out I met Rose at the... More 

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San Diego, California, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Hotel is average but rude staff, especially the front-desk. They charged me twice for in-room snacks after the trip, one in the main bill and one small bill sneaked into my credit card. Generally I don't see small charges that carefully, but happened to see it for some other reason. I saw it in my credit card statement and when... More 

Was this review helpful? Yes 3
EmbSuites, Director of Sales at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll... More 

Mumbai (Bombay), India
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 30, 2015

Had an excellent 3 day stay at Embassy Suites in August 2014. The breakfast and the drinks at the hotels are excellent. There are few coffee shops nearby. This is a perfect budget range hotel close the stadium. The gym is small but its very well equipped. The rooms are big which is definitely a plus point as compared to... More 

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Dallas, Texas, United States
1 review
4 of 5 stars Reviewed May 29, 2015

This was a pleasant stay with very helpful staff. It is what I would expect in a "suite" hotel. The cost was up there with the best hotels I have ever stayed in around the world. I paid $424.35 w/tax plus $14/day for parking my rent car. This is more than the Shangri-La in Taipei, Intercontinental in Chengdu China, or... More 

Review collected in partnership with Embassy Suites Hotels

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