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Embassy Suites Hotel Santa Clara

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2885 Lakeside Drive, Santa Clara, CA 95054
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Embassy Suites Hotel Santa Clara
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Embassy Suites Hotel Santa Clara
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398 reviews from our community

Traveler rating
    168
    130
    65
    23
    12
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130
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176
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santa Clara, California
1 review
3 of 5 stars Reviewed 3 days ago NEW

- very welcoming staff, friendly and warm!! - hotel lobby appears old and worn out. - front desk does not carry postage stamps. - Pizza delicious- but they should not be using breakfast sausage links as "sausage" on it. - same specials & soups for 5 days - staff afraid to ask inconsiderate customers to improve, said they would get... More 

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Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

WiFi was 100% reliable for working from my suite. Needing to log in again every day was a small inconvenience. The free breakfast and manager's reception in the evening were very convenient; all of us who were travelling together could meet up in the morning and evening while enjoying ourselves rather than just standing around checking our watches. On one... More 

Review collected in partnership with Embassy Suites Hotels

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San Rafael, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The facility location was convenient to my business meetings. Paying extra for Internet access seems an outdated and unacceptable policy. I was looking forward to a "made to order" breakfast. I was specific in ordering a Swiss cheese and mushroom omelet prepared "soft". They didn't have Swiss cheese available so the eggs were over-cooked while they searched out the cheese.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here on a business trip and the Guest Services people were AMAZING!!! Rosey P. stood out in particular!!! She was so patient, kind, helpful, and understanding!!! She made our stay so pleasant and was such a gem to work with!! She really catered to our needs! I love how she personalized this whole experience for us!! Well done!!... More 

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San Diego, CA
Contributor
20 reviews 20 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

I love staying at any Embassy Suites. You can't really complain with the spacious rooms, cocktail reception and free breakfast. This wasn't my favorite ES to stay at though. The room was not as big as other properties (but I might be spoiled b/c the last ES I stayed in was in La Jolla - and those rooms are HUGE).... More 

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United States
1 review
2 of 5 stars Reviewed 3 weeks ago

In spite of being a gold level honors member, this hotel did not treat me like one... told me upgrade was only available if I would pay for it. Requested to be put on honors floor.. they stated they were not able to do that.

Review collected in partnership with Embassy Suites Hotels

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EmbSuites, Director of Sales at Embassy Suites Hotel Santa Clara, responded to this review

Thank you for your review. I apologize that you were not happy with your room assignment during your recent trip. We strive to accommodate all reservations, but occasionally cannot meet every room request. We hope you will consider giving us the opportunity to make it right if you return to our area in the future. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I am taking the time to rate this personnel due to the premier level of service they provided to me and my sons upon checkin. We had driven for 6 hours straight and arrived late evening. The manager assisted in getting us registered and his staff all pitched in with their expertise. What a wonderful experience...mostly when one is exhausted... More 

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Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is close to Santa Clara convention center, in the middle of big tech companies. The suite design provides spacious room for my biz travel! It also has other perks like free breakfast, indoor swiming pool even though I did not use it. I bring my iPad during my travel and I hope this hotel can also deploy Foli... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel and the staff was exceptional! To the Check in process, the restaurants, the housekeeping department and of course the check out. A beautiful hotel centrally located to everything. 30 minutes from San Francisco and 40 Minutes from Santa Cruz. You will be very happy to chose to stay at Embassy Suites, Santa Clara!

Review collected in partnership with Embassy Suites Hotels

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Oceanside, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Great accommodations and try 3aaa discount. Might be noise problems on weekends from night club next door after it closes and drunk people coming back to the hotel. I've stayed a t Embassy suites before and this was as good as any of them and the staff was more than helpful.

Review collected in partnership with Embassy Suites Hotels

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