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Biltmore Hotel & Suites, Silicon Valley Central

2151 Laurelwood Rd., Santa Clara, CA 95054
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Biltmore Hotel & Suites, Silicon Valley Central
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Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
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285 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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1 review
5 of 5 stars Reviewed yesterday NEW

This review is for the wedding we held at the Biltmore in July. We were very pleased with the support staff of the Biltmore, specifically Amy Becker and Diana Barros. They were very responsive to our questions and wishes. The wedding package, was very reasonaly priced and included hors d'oeuvres, and dinner a private bar area and main ball room.... More 

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Folsom, California
1 review
3 of 5 stars Reviewed yesterday NEW

Let me start off by saying that those who work at the front desk do an amazing job. During a business trip in July, the front desk attendant by the name of Alison, was able to expeditiously check me into my room amidst a sea of teenagers and parents for a concert that evening. Additionally, a new room key was... More 

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Dallas, Texas
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed yesterday NEW

Room smells like body odor. Towel left on floor wasn't replaced and has hair on it. One TV doesn't work. Bad experience. I will never come here again. Parking is the only good thing I can say about this place. Pillows were hard. The internet sign on is a multi step process but eventually works.

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Travelers are raving about these Santa Clara hotels

LosAngeles
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Sorry to disagree with the other travelers, maybe they were lucky to get a suite in the main building. I did not have the same luck, we were assigned a room in the lower level of one of the auxiliary buildings that looked exactly like a cheap MOTEL room. The room was small for a 2 queen size beds, I... More 

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Manchester, New Hampshire
Level Contributor
128 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel has a great location (one block from Starbucks, two blocks from Intel, only 15m drive from SJC airport). I was upgraded to a suite ("tower room") that was spacious and comfortable. No quibbles there. However; I arrived around 10pm after an arduously long slog from the east coast, to find a long line at the reception desk. There... More 

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Carmel, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great spot for meetings, seminars or groups. Amy Becker is wonderful to work with. Professional and efficient. The staff is very attentive. As an Association Manager, we found the Biltmore last year, and have now made this our monthly meeting home. It is easy to reach right off 101 for all attendees. The sleeping room suites are very large. I... More 

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Professionally, my company uses the Biltmore often for our out of town staff who come visit our Santa Clara office. However, this was the first time our company has held a meeting offsite, and myself, organizing one. The facility was professional, clean and well organized. The staff was very helpful, knowledgeable and thorough. Planning the offsite was made easy with... More 

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Sonora, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is quite beautiful and we found it to be very clean. We rented two suites for the Manchester United vs. Barcelona match and then a trip to Great America with our teenagers. The suites have an upscale feel and are very roomy. The hotel is very conveniently located near Levi Stadium and Great America. It is actually probably... More 

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Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi BeachyKeen78, Thank you for taking the time to comment on your family’s recent stay. We are so pleased to hear that your experience was a great one and that you were able to enjoy two wonderful local events! It sounds like our convenient location helped to make your stay enjoyable! Thank you for sharing your feedback about the shower... More 

seattle, wa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Thanks to Diana in the Sales department for making this happen! We booked a group at the hotel and her and her staff did an outstanding job! We appreciate the support and great service you have provided! We will be back!

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Kimberly H, Nothing make us happier than receiving a review such as yours from a satisfied client! Thank you for taking the time to share your detailed feedback with us. It sounds as though your experience with our staff, particularly Diana, exceed your expectations. We look forward to working with you in the future and hope to exceed your... More 

1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Biltmore back in May and couldn't have been happier with the hotel and the staff. Diane David made our check in so easy and smooth. Everyone from the front desk to the restaurant was amazing. Looking forward to staying again soon!! Thank you Diane for all your help!! You are absolutely amazing !!

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Vera L, It is fantastic to hear that you enjoyed your stay! Thank you for your compliments. Each member of our team strives to provide a positive guest experience and it sounds like Diane hit the mark! We appreciate you taking the time to share your feedback. We hope to see you again soon. Sincerely, Guest Manager More 

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