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Biltmore Hotel & Suites, Silicon Valley Central

2151 Laurelwood Rd., Santa Clara, CA 95054
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Biltmore Hotel & Suites, Silicon Valley Central
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Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
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226 reviews from our community

Traveler rating
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    47
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Jose, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

I use the Biltmore for our corporate travel and always receive excellent customer service from Sharon Javier in Sales and the 3 ladies in Reservations (Odette, Christine and Sarah). Our travelers enjoy staying at the hotel - breakfast is great.

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Leslie S, Thank you for the gracious review. We have a special team with a sincere passion towards hospitality that strives to provide memorable event experiences. Your feedback will be shared with our team and special recognition given to Sharon and our reservations team for their outstanding customer service. We look forward to welcoming you back on your soon.... More 

Tucson, Arizona
Top Contributor
66 reviews 66 reviews
34 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed 2 nights at the Biltmore recently on a business trip. I was a bit disappointed by the room but the overall stay was good. The room was a bit outdated and noisy (I had a room facing Montague Expressway). Bed was comfortable. Breakfast was included and the breakfast was above average. Wait staff at breakfast was very friendly and... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Scott E , Thank you for taking the time to comment on your recent stay. We are so pleased to hear that your overall experience was a good one. It sounds like the comfort of your bed, free Internet service and our breakfast buffet as well as our staff’s hospitality all made your stay enjoyable! Thank you for sharing... More 

Dallas, Texas
1 review
1 of 5 stars Reviewed 6 days ago NEW

It took me 3 trips to the front desk to get the bill on the company credit card. I explicitly instructed the front desk staff upon check-in which credit card to charge services on, and he said "yes ma'am" and then he totally disregarded what I had just stated to him. Therefore, my personal credit card had over $1200 of... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello jamesbY1139AM, Thank you for taking the time to share the details of your recent business travel experience with us. We sincerely apologize for the less than satisfactory situation regarding the room charge and that your room accommodations did not meet your expectations. Your feedback is very valuable to us and will be utilized to incorporate changes that will improve... More 

Penang
Top Contributor
54 reviews 54 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a week, on biz in San Jose. Location is very good - just a quick 5min drive away to the tech companies clustered in the area. The Great Americas Mall in Milpitas is likewise, a short 10min drive away too. Rooms are basic but small - wifi was OK, service was good, the daily breakfast serves the same... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi infinitium, Thank you for taking the time to review your recent stay with us. It sounds as if your experience was a positive one and that our location and room amenities met your expectations. We hope to have the opportunity to host you again should your travels bring you back our way! Sincerely, Guest Manager More 

Sunnyvale, California
2 reviews
5 of 5 stars Reviewed 1 week ago

This was my company’s first experience with the hotel and they found it to be quite satisfying. The breakfast was delicious rooms were very relaxing and clean. The service of the staff was very professional.

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Angela W , Thank you for sharing your feedback about your recent business stay with us. We are so pleased to hear that you found the breakfast delicious, the rooms comfortable and our staff’s hospitality professional! We look forward to welcoming you back in for a future stay! Sincerely, Guest Manager More 

Bakersfield, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night because the hotel was 2.5 miles from Levi Stadium, where my husband and I were seeing WrestleMania. The suite was great size with all the benefits of having a suite: bedroom that shuts off from living area, desk area, small kitchen area, and bathroom area. Had everything we needed, plus more. And the room was very... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Jen W , Nothing delights us more than receiving a review such as yours from a satisfied guest! Thank you for taking the time to share your feedback with us. It sounds as though your WrestleMania stay hit the mark with your suite amenities, convenient location and our restaurant’s menu! We look forward to welcoming you and your husband... More 

Costa Mesa, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here with my boyfriend for his uncles wedding in San Jose. This was the hotel designated by the engaged couple. We had previously booked over the phone so check in was easy peasy. We got put in a room facing the parking lot which was not an issue at all, it was actually more convenient because we were... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi _LadyRhea_, Thank you for sharing your experience with us and taking the time to make note of the details that made your stay enjoyable. It is wonderful to hear that our convenient location, WiFi service and overall room accommodations met and hopefully exceeded your expectations. We are sorry to hear that you felt the value was not what you... More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Very expensive for so small room with an old and noisy air conditioner!!! When I asked to have another room, their answer was : no more availability. Honestly, paying $249/night for a such room is just unbelievable!! And guess what? This is supposed to be a special fare for a group. I don't recommend this hotel even for one night... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Traveler, Thank you for taking the time to review your stay with us. We are sorry to hear that it did not seem to meet your expectations. We will share this feedback with our team. Hopefully we will have the opportunity to welcome you back in the future for an improved stay. Sincerely, Guest Manager More 

Oklahoma
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I should have written this review several years ago, but better late than ever! I own a semiconductor industry trade group that holds several events during the year. I have held events there for years, and I consider them my “home” venue, the one I always use. There are so many reasons I do hold them there. First is Amy... More 

Was this review helpful? Yes
Christine F, g at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Conferenceplanner53, We couldn't be more pleased to hear that your event experiences with us have been very positive ones! Thank you for taking the time to post your review and share your feedback. We truly appreciate your loyalty and hope to continue to provide excellent service, hospitality and value. Thank you also for recognizing Amy, as she is a... More 

Berkeley, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was beautiful, but the service was not the best. I checked into the hotel on Saturday, March 28th. The hotel attendant told me that my hotel reservation had been cancelled 3 times and they didn't have a current reservation for me. He ended up making another reservation for me matching the pricing from my original reservation. I thought... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi RoyaltyIsHere, We appreciate your time in sharing your review with us and future travelers. Thank you for recognizing the beauty of our property and providing us with feedback that we can use to improve upon. We are sorry for the confusion with your reservation and the situation concerning your room service order. We have shared these details with the... More 

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