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Biltmore Hotel & Suites, Silicon Valley Central

2151 Laurelwood Rd., Santa Clara, CA 95054
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Biltmore Hotel & Suites, Silicon Valley Central
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Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
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255 Reviews from our TripAdvisor Community

Traveler rating
    67
    69
    52
    39
    28
See reviews for
25
23
18
151
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

I had a pleasant trip to San Jose and this hotel was a nice stay. Diane at the front desk helped me a lot as she gave me a lot of info for stuff do around the area. Really nice and very informative. Nice for a small trip for work and for family.

Was this review helpful? Yes
Boston, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

I was to new to the area and I didn't know what to do in San Jose. Diane at the front desk gave me a lot of info of things to do in San Jose. She's very nice and cool to talk to. Her whole team was very kind too. The room was clean and was spacious enough for me... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

This review is long overdue, I stayed there in march and just booked for June and wanted to add my two cents. First of all the location is great in the middle of Silicon Valley close to everything and the hotel have all the amenities that you need. But one thing that stood out is the excellent service especially Dina... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Bena251, We are delighted you chose to stay with us. Thank you for sharing your experience and taking the time to make note of the details that made your stay enjoyable. We do strive to provide top-notch customer service for all of our guests and it sounds like you felt we delivered! We do hope that you will give us... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I went to front desk. Inquiring for future family event...unfortunately. i dont have an appt. But diane at front desk gave me some banquet information folder..shes very accommodating. She even send someone to show me the ballroom.. this makes me feel to come back to book my event...i will defenitey will come back.

Was this review helpful? Yes 1
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Randyandyh, We appreciate your time in sharing your review with us and future travelers. Thank you for recognizing our commitment to hospitality and for acknowledging Dina’s wonderful service. We look forward to your return soon. Sincerely, Guest Manager More 

Folsom, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Awesome stay and Dina and her team made sure of it. Rooms we're clean and spacious and the lobby is a great and quiet spot to hang out. Would stay again in a heartbeat! If ever you are in need of a room in the Santa Clara/San Jose area check this one out, you won't be disappointed.

Was this review helpful? Yes 1
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Bill K, Nothing delights us more than receiving a review such as yours from a satisfied guest! Thank you for taking the time to share your feedback with us. It sounds as though our staff’s service, particularly Dina’s, hit the mark. We look forward to welcoming you again soon and hope to exceed your expectations once again! Sincerely, Guest... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Front desk employee Dina was very helpful and understands what silicon valley business travelers needs.Dina is well informed , great customer service there rooms are very clean I will recommend my coworkers on there business trip to silicon valley to stay at Biltmore hotel santa Clara

Was this review helpful? Yes 1
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello kiflom s. Thank you for taking the time to share your kind words about Dina’s dedicated hospitality.. We will be sure to share your feedback with our team. We do strive to not only meet but exceed our guest’s expectations and it sounds like have hit the mark! Thank you for your recommendation. We look forward to hosting you... More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago NEW

We booked our hotel stay for two nights in this hotel because they came up as "pet friendly" on BringFido.com's website. They have no amenities for dogs, i.e. dog treats, sheets or water bowls. We were in a small room with a large motor sounding airconditioning units above the bathroom sink. The ceiling of that area was maybe six feet... More 

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Travelers are raving about these Santa Clara hotels

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at Biltmore Hotel and Suites for our event and our stay was great. Staff is very friendly specially Diana Reyes very helpful and very knowledgeable about the hotel and the surroundings! Will definitely stay again here and throw our event.

Was this review helpful? Yes 1
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Charimel A, It is fantastic to hear that you enjoyed your event stay! Thank you for your compliments and taking the time to submit them. Each member of our team strives daily to provide positive guest experiences and your experience with Diana has been noted. We look forward to many more successful events with you! Sincerely, Guest Manger More 

Reno, Nevada
Top Contributor
53 reviews 53 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

First let me start off by saying the hotel itself is very pretty, and looks a lot more fancy than the rooms did. Front desk lady was extremely friendly even helped us change rooms when we realized we had a king bed instead of two queens. Rooms were average, looked nice until you started to really look at them. Rooms... More 

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Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Audrey G, We would like to thank you for reviewing your stay with us. We offer our sincere apologies for the situation you encountered with your meal. This is certainly not the type of service or quality we strive for with guests. We will share your feedback with our team to heighten our awareness of these issues. It is... More 

Perth and Kinross, United Kingdom
Top Contributor
319 reviews 319 reviews
46 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms reminded me of a West Texas Motel 6 to be honest. Not the place I would pick to stay but yet everyone says the other hotels in the area are just the same. Expensive area and well travelled so they don't have to try too hard. The public areas are fine and my biggest gripe was the standard... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Doug G., Thank you for your candid feedback. It is wonderful to hear that you felt our public areas we satisfactory but we are sorry for your disappointment the linens. We take your comments seriously as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Guest Manager More 

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