We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Biltmore Hotel & Suites, Silicon Valley Central

2151 Laurelwood Rd., Santa Clara, CA 95054
Hotel amenities
4 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Biltmore Hotel & Suites, Silicon Valley Central
View Map
Add Photo Write a Review

301 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    91
    78
    57
    42
    33
See reviews for
37
28
20
173
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (301)
  • Mar-May only
    (95)
  • Jun-Aug only
    (102)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (48)
All months
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great stay!! The hotel was clean, easy to maneuver and very quiet. The staff was very helpful. Especially dina abiy . Anything we needed she was on it. Great employee. The standard rooms are adequate. Clean, semi comfy beds and pillows. The staff was pleasant at the front desk.

Was this review helpful? Yes
San Jose, California
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We had an excellent experience at the Biltmore. Stephanie Edra was great at putting together a package the best fit our needs. We would absolutely consider having more events at the Bitmore in the future.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago NEW

I experienced a couple problems when I first arrived from miscommunication but the director of rooms and the desk clerk Shawn and Donald really took care out and gave us first class hospitality. I Will make sure I stay here again the next time I am in the area.

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Rebecca S, Thank you for choosing to stay with us recently. We apologize for the miscommunication you experienced upon arrival. It's wonderful to hear however, that Shawn and Donald were able to remedy the situation. We appreciate your acknowledgement of them will certainly share this with our team and management. It would be our pleasure to welcome you back... More 

Fontana, California
1 review
5 of 5 stars Reviewed 1 week ago

We had a great experiance at the Biltmore Hotel, after a 6hrs drive to get to our destination (THE COWBOYS GAME) Nolan provided us with excellent service. He made checking in easy and took the time to show us the room to make sure it met our expectations. I really do appriciate when Customer Service is taken seriously! Makes my... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Victor A, Nothing delights us more than hearing we were able to help turn your weekend into a vacation! Thank you for taking the time to share your feedback with us. It sounds as though our associate, Nolan, exceed your customer service expectations and truly made your game stay a wonderful one. We look forward to welcoming you back... More 

Bakersfield, California
2 reviews
4 of 5 stars Reviewed 1 week ago

We were there to attend an NFL game. The hotel was clean and adequate and they put us in the tower so it would be quieter for us because there was a big meeting going on and the hotel staff wanted to make sure we wouldn't be bothered by noise. They put us in a suite but it was very... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Margaret S, We are delighted to hear that your game stay was so enjoyable! Thank you for taking the time to submit your review. It is wonderful to know that our convenient location and dedicated hospitality associates, particularly Nolan and Tony, helped to make your stay a memorable one. We will be sure to share your acknowledgement with our... More 

1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel to attend the 49ers/Cowboys game. The hotel was nice, plenty of parking, very clean rooms, absolutely sound proof walls, and very courteous staff. We had an issue where we though a room has a couch bed to sleep on, and the couch was not a bed. We called them at midnight to ask about it,... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Kevin H, Thank you for sharing the details of your recent stay with us and future travelers. We are thrilled to hear that we have been able to deliver exceptional service to remedy your room situation, especially with the hospitality of our team members Tony and Nick. We will be sure to share your acknowledgement with them. Thank you... More 

Santa Clara, California
1 review
5 of 5 stars Reviewed 1 week ago

We hosted our California state meeting at the Biltmore. The group sales manager Stephanie Edra went way over and beyond to fill our every needs.The meeting and event planner Amy Becker worked great with us on putting on our meeting for 175 people with a lunch that got rave reviews from our members. The staff from the front desk to... More 

Was this review helpful? Yes
Christine F, General Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Chuck, We couldn’t be more honored and delighted to have hosted your organization’s recent event. It is wonderful to know that our associate’s hospitality made such an impression and that your meeting members enjoyed their stay. We appreciate your acknowledgement of Stephanie and Amy, and be assured we will share your recognition with them. Thank you for taking the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Biltmore when my boyfriend attended a B.A.C.A Conference....Our room was very clean and nice ....I personally thought my boyfriend should have sprang for a suite!! After having a cocktail or two in the pub I decided to go ask the front desk about a possible upgrade for the next night! Well let me just say thanks... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Krissy B, Thank you for the five star review! Every one of our associates strives to provide a superior experience for every guest, every stay and we are thrilled that Tony, Don and Teo exceeded your expectations. We look forward to many more great stays with you in the future. Sincerely, Guest Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I just want to Thank Nolan and Tony took care of us on our trip ..we had a long drive and they were very friendly and helpful with us after a very long drive ..great room great stay ..I would definitely stay here again ..thank u again to the staff ..

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Diane D, Thank you for the feedback about your recent stay. We couldn’t be more thrilled to hear that we were able to deliver exceptional service. We appreciate your mention of Nolan and Tony’s dedicated hospitality and we will be sure to share these details with our team. We look forward to hosting you again soon! Sincerely, Guest Manager More 

Francestown, New Hampshire
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff at the hotel are great, but if you get a ground floor room you are basically staying at a motel. I felt unsafe and upgraded to a suite which was quite satisfactory, even if expensive. Kind of feels like you are in a time warp. That said, the staff were very helpful and friendly, so kudos to them.

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello hunterpm, We appreciate your stay with us and your time in reviewing your experience. It is disappointing to hear that the first room did not meet your expectations however it sounds like we were able to make the necessary changes to provide a more enjoyable stay. Thank you for the kind words about our associates. We will certainly share... More 

Questions? Get answers from hotel staff and past guests. Ask a question

65 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (45)
Viewed
Dining (1)
Viewed
View from room (1)
Viewed
Room/suite (20)
Viewed
Bathroom (7)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (4)
Viewed
Pool/beach area (1)
Viewed
View from room (2)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Santa Clara
1.5 mi away
Hilton Santa Clara
Hilton Santa Clara
#3 of 33 in Santa Clara
4.0 of 5 stars 791 reviews
2.1 mi away
BEST WESTERN University Inn Santa Clara
1.7 mi away
Hyatt Regency Santa Clara
Hyatt Regency Santa Clara
#7 of 33 in Santa Clara
4.0 of 5 stars 651 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Avatar Hotel, a Joie de Vivre hotel
0.9 mi away
Embassy Suites by Hilton Hotel Santa Clara
1.2 mi away
The Plaza Suites
The Plaza Suites
#9 of 33 in Santa Clara
4.0 of 5 stars 369 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay