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Biltmore Hotel & Suites, Silicon Valley Central

3.0 of 5 2151 Laurelwood Rd., Santa Clara, CA 95054
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Biltmore Hotel & Suites, Silicon Valley Central
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Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
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207 reviews from our community

Traveler rating
    49
    58
    44
    33
    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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amsterdam
Top Contributor
86 reviews 86 reviews
47 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Rooms are standard, ok condition. The hotel feels like it caters to middle of road audience. All is there but the bar is not set high. My room, although provided with a quiet location, was very noisy. Neighbors, planes and trains can be heard. Now the hotel is situated in central location, easy to reach and plenty of parking.

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello alotofdots, We appreciate you submitting the review of your recent stay. We are sorry to hear that your stay was an average one, although it sounds like our location and ease of parking were a plus. We are working on changes at this time that will improve our guests’ experience. Your feedback will be shared with our team, particularly... More 

Rocklin
1 review
1 of 5 stars Reviewed 1 week ago NEW

I I’m writing a review on my current stay at the Biltmore hotel in Santa Clara CA. I arrived Jan 11 at the Biltmore hotel. My current stay is for 5 weeks, a pretty long time to live in a hotel. The first week I stayed at the Biltmore was great. Breakfast was good, parking was decent and the room... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Erica C., We value your feedback and appreciate the time you took to share the details of your stay with us. We would like to extend our sincerest apology for the situation you encountered. This is most definitely not the kind of experience we wish for our guests and we do hope the resolution we have provided is a... More 

Fremont, California
1 review
1 of 5 stars Reviewed 4 weeks ago

We travelled to the Biltmore in order to attend a wedding on a Saturday afternoon. We had planned to arrive at 1:30pm, so that we would have time to change before going to the 3:00pm wedding. We even called ahead the day before to make sure our room would be ready so that we could change into formal attire. But... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Glen F, We appreciate you submitting feedback about your recent stay. We are so disappointed to hear that it did not meet your expectations with the exception of the comfort and cleanliness of your room. Currently we are implementing changes that will improve our guest’s experience and the details of your stay, particularly about our staff’s hospitality and shuttle... More 

Chennai (Madras), India
Top Contributor
60 reviews 60 reviews
28 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 22, 2014

The hotel is a standard one with everything done right. The location is good. There is plenty of parking. The Wifi is good and so is the breakfast. The place is maintained clean and the staff are polite. The proximity to San Jose Airport can contribute to the noise. For some portion of the hotel, the parking is right outside... More 

Was this review helpful? Yes 1
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi NatrajKumar, We value your feedback and appreciate the time you took to share your travel experience with us and future travelers. It sounds like your stay was a positive one and we couldn't be happier to hear that ‘everything was done right’! We would love to have the opportunity to welcome you back should you return to our area... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 25, 2014

My family and I stayed here for one night after going to a Niner game at Levi Stadium. It's about 3 miles from there but we did drive. The hotel has a bar/restaurant where we ate dinner. Not the best tasting food but it was convenient not having to drive anywhere. They also have a café that provides free hot... More 

Was this review helpful? Yes 1
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Centralcoastteacher, We are delighted to hear that your overall stay for the big game was a positive one. It sounds like we hit the mark with our convenient location, our pool and hot tub amenities and friendly staff. It is also wonderful to hear that you had a great night’s rest. We are sorry that you felt the food... More 

Oakland, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 18, 2014 via mobile

my room was outside in the courtyard, behind the pool, which has a high wall. As a single woman traveler, i was not thrilled with the dark, hidden entrance, but was too tired to go back and get another room. The courtyard is loud....loud guests at night, and loud cleaning staff in the morning. [I dont think it is the... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi OaktownChica, Thank you for your recent stay with us and for submitting your review. It is wonderful to hear that our staff’s hospitality was a positive part of your experience with us. It does seem though that we fell short on other aspects of your stay. Thank you for the details concerning the noise levels, the vegetarian options and... More 

Folsom, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 17, 2014

I have stayed at this hotel three times. Two times (including last week), it was in a regular (outdoor facing) room. once was in a suite. This time, I was awoken by a steady stream of planes in the six o'clock hour. I don't remember that being an issue in the past but it was certainly noticeable this time. The... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Seniority97, We’d like to thank you for taking the time to share your feedback about your stay. We are delighted to hear that you felt our staff is helpful and attentive and that our location is certainly convenient for both business and leisure travelers. It is disappointing to hear, however, that your had difficulty with airport noise. Please do... More 

Bengaluru (Bangalore), India
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 8, 2014

I stayed at this place for more than 20 days: Pros: 1. Close to many companies like Oracle, Intel etc 2. Hotel provides shuttle to/from office. 3. Suites are spacious with a separate bedroom and living space. This would be useful if you have some guests visiting you. 4. House keeping is excellent. Cons: 1. Not many shops/restaurants around the... More 

Was this review helpful? Yes 1
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello yv_Shastry, We appreciate your detailed feedback of your recent extended stay with us. We are delighted to hear that there were many areas of your stay that met and exceeded your expectations, including our housekeeping and shuttle services. We would like to apologize that we fell short with our front desk hospitality and vegetarian options. Please know that we... More 

Salt Lake City, Utah
1 review
2 of 5 stars Reviewed October 29, 2014

I arrived to check in at 2:30. I was told that check in wasn't until 3:00pm. I was told to take a seat in the lobby. I looked around, and there were several other parties also waiting. As if the housekeeping staff was magically able to clean rooms between 2:30 and 3:00pm, we were all allowed to check in. The... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi puffball2014, We appreciate your review of your recent stay. Although it sounds like our location was convenient for you, we would like to sincerely apologize for the aspects of your experience that were not as positive. We have shared the details of your check-in and your room’s amenities with our team and will use your feedback to improve our... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 10, 2014

Walked in and felt welcome! Booked room at front desk (wanted to check out location before committing to stay). Came back after my business conference to check in. Staff was kind and welcoming and the room was perfect. Clean, updated and checked to make sure the bed was comfie (it was). I never found the elevator to the second floor... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello AshliR, We are delighted to hear that your overall experience with us was a positive one! Thank you for taking the time to provide feedback about your stay. It is wonderful to hear that you enjoyed a good night’s sleep and that our staff’s hospitality was on the mark! We appreciate the details you have provided about the Internet... More 

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Additional Information about Biltmore Hotel & Suites, Silicon Valley Central

Address: 2151 Laurelwood Rd., Santa Clara, CA 95054
Location: United States > California > Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Biltmore Hotel & Suites, Silicon Valley Central 3*
Number of rooms: 262
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Also Known As:
Biltmore Hotel And Suites, Silicon Valley Central
Biltmore Hotel Santa Clara
Biltmore Hotel Silicon Valley Central

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