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Biltmore Hotel & Suites, Silicon Valley Central

3.0 of 5 2151 Laurelwood Rd., Santa Clara, CA 95054
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Biltmore Hotel & Suites, Silicon Valley Central
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Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
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200 reviews from our community

Traveler rating
    48
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    42
    33
    21
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14
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117
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Oakland, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

my room was outside in the courtyard, behind the pool, which has a high wall. As a single woman traveler, i was not thrilled with the dark, hidden entrance, but was too tired to go back and get another room. The courtyard is loud....loud guests at night, and loud cleaning staff in the morning. [I dont think it is the... More

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi OaktownChica, Thank you for your recent stay with us and for submitting your review. It is wonderful to hear that our staff’s hospitality was a positive part of your experience with us. It does seem though that we fell short on other aspects of your stay. Thank you for the details concerning the noise levels, the vegetarian options and... More

Folsom, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel three times. Two times (including last week), it was in a regular (outdoor facing) room. once was in a suite. This time, I was awoken by a steady stream of planes in the six o'clock hour. I don't remember that being an issue in the past but it was certainly noticeable this time. The... More

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Seniority97, We’d like to thank you for taking the time to share your feedback about your stay. We are delighted to hear that you felt our staff is helpful and attentive and that our location is certainly convenient for both business and leisure travelers. It is disappointing to hear, however, that your had difficulty with airport noise. Please do... More

Bangalore, India
Contributor
19 reviews 19 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this place for more than 20 days: Pros: 1. Close to many companies like Oracle, Intel etc 2. Hotel provides shuttle to/from office. 3. Suites are spacious with a separate bedroom and living space. This would be useful if you have some guests visiting you. 4. House keeping is excellent. Cons: 1. Not many shops/restaurants around the... More

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello yv_Shastry, We appreciate your detailed feedback of your recent extended stay with us. We are delighted to hear that there were many areas of your stay that met and exceeded your expectations, including our housekeeping and shuttle services. We would like to apologize that we fell short with our front desk hospitality and vegetarian options. Please know that we... More

Salt Lake City, Utah
1 review
2 of 5 stars Reviewed 3 weeks ago

I arrived to check in at 2:30. I was told that check in wasn't until 3:00pm. I was told to take a seat in the lobby. I looked around, and there were several other parties also waiting. As if the housekeeping staff was magically able to clean rooms between 2:30 and 3:00pm, we were all allowed to check in. The... More

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi puffball2014, We appreciate your review of your recent stay. Although it sounds like our location was convenient for you, we would like to sincerely apologize for the aspects of your experience that were not as positive. We have shared the details of your check-in and your room’s amenities with our team and will use your feedback to improve our... More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 10, 2014

Walked in and felt welcome! Booked room at front desk (wanted to check out location before committing to stay). Came back after my business conference to check in. Staff was kind and welcoming and the room was perfect. Clean, updated and checked to make sure the bed was comfie (it was). I never found the elevator to the second floor... More

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello AshliR, We are delighted to hear that your overall experience with us was a positive one! Thank you for taking the time to provide feedback about your stay. It is wonderful to hear that you enjoyed a good night’s sleep and that our staff’s hospitality was on the mark! We appreciate the details you have provided about the Internet... More

Reno, Nevada
1 review
1 of 5 stars Reviewed October 9, 2014

I stayed here the night of 10/7/14 to enjoy a night with my husband before he leaves for 3 months. The room was lovely and all was well until the morning. We also had our 4 year old with us and my mother in law joined us in the morning to go swimming. Unfortunately when we grabbed our complimentary breakfast... More

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Dana J, Thank you for taking the time to write the detailed review of your recent stay with us. We appreciate you noting that you found your room to be lovely even though you were disappointed with your stay. We would like to apologize that we did not provide you with an exceptional stay. Your situation concerning the breakfast... More

Lincoln, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 6, 2014

We had another board meeting for 40 at the Biltmore and were again pleased with the sleeping rooms, meeting room, food, and AV. The price is right for a large group with a small budget. We are set for another meeting in 2015.

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi drbabsie, We are so pleased to hear that your board meeting experiences with us have been very positive ones! Thank you for taking the time to post your review and share your feedback. It is wonderful to hear that your guest room amenities and meeting accommodations met your expectations. Hopefully this allowed you to conduct stress-free business! Your loyalty... More

JACKSON
Top Contributor
119 reviews 119 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 6, 2014

We stayed for two nights during our friend's wedding. This hotel is nice. We had a tower room and it was large and reasonably priced. (with the group rate). It is a little bit weird to get in and out of the hotel driveway. Be careful of the traffic and the weird angles. We found that to be the strangest... More

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello CATHY A, Thank you for your stay with us during your friend’s wedding and for taking the time to provide us with very valuable feedback. It sounds like you enjoyed your guest room accommodations and our breakfast as well. We realize that the road adjacent to our property can be different to navigate, our apologies. We do hope that... More

Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 3, 2014

Ok hotel, good location. Beds are comfortable, but if you have a ground floor room be prepared for some noise disruption from the parking lot. Overall the hotel is clean and tidy. Don't eat at the bar. I had a grilled chicken sandwich, which after taking a few bites, I noticed was still raw in the centre!

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Liam, We appreciate the detailed feedback of your recent stay with us. It’s great to hear that you found our location convenient and amenities comfortable and clean. We are sorry for the noise disruption you encountered and the situation with your meal at the bar. We will most definitely share this with our staff. Should you travel to our... More

Twain Harte, California
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 16, 2014

We flew in from Hawaii, we had reserved a pickup time, but when we called they told us they had closed for the evening, so we had to find another way back to our car. We stayed here for the convenience, none here. Our room was spouse to be a king size bed with a garden view, we got in... More

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Joakeeler, Thank you for submitting your review of your recent stay. Your comments are highly valuable to us and will assist us in our efforts to improve the service level we aim for. We are very sorry for the situation you encountered with your pickup timing and your bed. We have shared this with our staff to ensure that... More

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Additional Information about Biltmore Hotel & Suites, Silicon Valley Central

Address: 2151 Laurelwood Rd., Santa Clara, CA 95054
Location: United States > California > Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Biltmore Hotel & Suites, Silicon Valley Central 3*
Number of rooms: 262
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Also Known As:
Biltmore Hotel And Suites, Silicon Valley Central
Biltmore Hotel Santa Clara
Biltmore Hotel Silicon Valley Central

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