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Biltmore Hotel & Suites, Silicon Valley Central

2151 Laurelwood Rd., Santa Clara, CA 95054
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Biltmore Hotel & Suites, Silicon Valley Central
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Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
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214 reviews from our community

Traveler rating
    49
    62
    44
    35
    24
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22
16
15
125
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, Ut
1 review
2 of 5 stars Reviewed 2 weeks ago

For $440 per night, I was expecting much much more. I have stayed in Hotels FAR NICER than the Biltmore, for less than $250 per night. Plus to find out my credit card was charged the full amount of my 2 day stay... the FIRST NIGHT, plus $100 MORE for a deposit, that I am still waiting to get refunded... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Aaron K, Thank you for the feedback of your travel experience. We sincerely apologize for the situation you encountered with the charge error. It is our understanding that this has been remedied. Please know that this is not the type of guest experience we strive for and we are taking measures to ensure this does not reoccur. Sincerely, Guest... More 

Lake Orion, Michigan
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Within walking distance to Intel and Vishay Siliconix, very clean and nice hotel. Most hotels in this area are very expensive just because they are in Silicon valley. This one is relatively priced reasonable for this specific area.

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi YumGuru, We are delighted you chose to stay with us on your recent visit. Thank you for submitting your review. It is great to hear that you found our location a convenient one and that your stay was a good value for the area. We do hope that you will give us the opportunity to host you again. Sincerely,... More 

San Diego, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Ownership and Leadership is an absolute ABORTION. Hard to blame the staff who is trying their best, but not properly trained in customer service. On a monthly basis, I stay in a hotel room and for $150+ per night, my expectations are a tad high- (and I am not a fan or Ritz Carlton with a robe and slippers). OK,... More 

Was this review helpful? Yes 1
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi William, Thank you so much for your candid review of our hotel. We are deeply sorry for the shortfalls during your stay. The feedback we receive from our valued guests, like you, enables us to specifically target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope that you will... More 

Sydney
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

In the overpriced world of Silicon Valley Hotels, this one is perfectly fine! Staff were nice, room was large, bed was comfortable and the included WiFi worked well. Nice little Bar/Restaurant attached for those late dinners after work!. I travel to Santa Clara regularly and will stay again.

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi CozfromOz, We are very happy to hear that you felt your recent stay was a great value! Thank you for taking the time to write your review. Your feedback is important as it serves as encouragement to our associates. It sounds like our Bar and Restaurant as well as our room amenities helped to make your stay a positive... More 

Menifee, California
Contributor
19 reviews 19 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I will let the fiasco about my finally getting the room with a king bed I reserved be an aside to the overall experience. Let's just say that it was not until I politely spoke with the manager that they put me in an acceptable room. I had rejected the room with the queen size murphy bed, and the room... More 

Was this review helpful? Yes 2
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi BogeysMom, Thank you for choosing to stay with us and for taking the time to provide us with very valuable feedback. We would like you to know that this is not the type of hospitality that we want our guests to experience and we sincerely apologize for the situations you personally encountered concerning your room, the breakfast buffet and... More 

Fremont, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed February 19, 2015

The organization I work with booked a room at the Biltmore for a weekend meeting. We stayed in the standard mini-suite. The room was spacious and nicely decorated although, I'm not sure I would have chosen an orange couch. The king bed was comfortable and the pillows were great, there were three on the bed and one in the closet.... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello anngca, Thank you for taking the time to share the details of your travel experience with us. It is wonderful to hear that you found most of your room amenities and our breakfast buffet to your liking. We will be sure to share the details of the room temperature issue with our team. We do hope that you will... More 

Wheatland, California
Top Contributor
178 reviews 178 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 16, 2015

My husband and I were in town for the weekend and stayed at the Biltmore thanks to a Name Your Own Price winning bid on Priceline. It was pretty easy to find thanks to our handy GPS. There was plenty of parking, although the parking lot looked pretty full. We were still able to find a great spot near the... More 

Was this review helpful? Yes 1
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi kmthoennes222, We are delighted to hear that your stay with us was a positive travel experience! Thank you for taking the time to share your detailed review with us and future travelers. It sounds as though our spacious suite and its amenities as well as the convenient parking helped to make your stay enjoyable. We look forward to welcoming... More 

amsterdam
Top Contributor
100 reviews 100 reviews
54 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 28, 2015

Rooms are standard, ok condition. The hotel feels like it caters to middle of road audience. All is there but the bar is not set high. My room, although provided with a quiet location, was very noisy. Neighbors, planes and trains can be heard. Now the hotel is situated in central location, easy to reach and plenty of parking.

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello alotofdots, We appreciate you submitting the review of your recent stay. We are sorry to hear that your stay was an average one, although it sounds like our location and ease of parking were a plus. We are working on changes at this time that will improve our guests’ experience. Your feedback will be shared with our team, particularly... More 

Rocklin
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 24, 2015

I I’m writing a review on my current stay at the Biltmore hotel in Santa Clara CA. I arrived Jan 11 at the Biltmore hotel. My current stay is for 5 weeks, a pretty long time to live in a hotel. The first week I stayed at the Biltmore was great. Breakfast was good, parking was decent and the room... More 

Was this review helpful? Yes 4
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Erica C., We value your feedback and appreciate the time you took to share the details of your stay with us. We would like to extend our sincerest apology for the situation you encountered. This is most definitely not the kind of experience we wish for our guests and we do hope the resolution we have provided is a... More 

Fremont, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 28, 2014

We travelled to the Biltmore in order to attend a wedding on a Saturday afternoon. We had planned to arrive at 1:30pm, so that we would have time to change before going to the 3:00pm wedding. We even called ahead the day before to make sure our room would be ready so that we could change into formal attire. But... More 

Was this review helpful? Yes 3
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Glen F, We appreciate you submitting feedback about your recent stay. We are so disappointed to hear that it did not meet your expectations with the exception of the comfort and cleanliness of your room. Currently we are implementing changes that will improve our guest’s experience and the details of your stay, particularly about our staff’s hospitality and shuttle... More 

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