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Biltmore Hotel & Suites, Silicon Valley Central

2151 Laurelwood Rd., Santa Clara, CA 95054
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Biltmore Hotel & Suites, Silicon Valley Central
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Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
Biltmore Hotel & Suites, Silicon Valley Central
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271 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed here for three nights on business.The hotel is relatively close the the hub of the Santa Clara Convention Center and has shuttle to our nearby office. Upon first arrival the hotel looked very clean and the checkin was satisfactory. The linens looked clean but the pillows had cigarette smoke odor. The evening I had chicken in the restaurant, I... More 

Was this review helpful? Yes
Milpitas, California
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I stayed in one of the Tower Rooms. We enjoyed it so much!! We had a living room area with a TV, refrigerator, coffee pot and all of the amenities. Then in the large bedroom there was another TV set! My husband had a silly grin on his face while he watched the TV lying on top... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Anna G, Thank you for taking the time to share your experience with us and future travelers. It’s wonderful to hear that you and your husband had a wonderfully relaxing stay and such a great experience at our restaurant. We are delighted to hear that our associates, amenities and entrees made such positive impression on you. We look forward... More 

1 review
5 of 5 stars Reviewed 1 week ago

Very nice experience. The breakfast and business center service's quite awesome. More importantly, this one's quite near to express way and US 101. So you could connect to anywhere you like. Strong recommendation!

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Miao J, We are delighted you chose to stay with us recently. Thank you for sharing your experience. It is great to hear that our breakfast and business center as well as our convenient location exceeded your expectations. We truly appreciate your recommendation and look forward to hosting you again. Sincerely, Guest Manager More 

Portland, Oregon
Level Contributor
188 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for one night by myself on business travel. The room I was in (I believe a tower room) was beautiful. Ample space for working, sitting, sleeping, and I liked the layout with two sinks and several walk-through doorways. The hotel main spaces were also very nice looking. All of the in-room amenities were there as well. The room... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello SnowyShasta, Thank you for taking the time to comment on your recent business stay. We are so pleased to hear that your overall experience was a good one. It sounds like the spacious suite and its amenities helped make your stay truly enjoyable. We look forward to hosting you again soon. Sincerely, Guest Manager More 

Level Contributor
4 reviews
2 of 5 stars Reviewed 2 weeks ago

I have had to stay there due to a corporate policy. The rates around here are out of control so they got us a special rate and this is where we stay or we pay out of pocket. I have stayed twice and while the hotel is not great, front desk not very friendly, and overall an older facility, the... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Tara R, Thank you for the feedback of your travel experience. We sincerely apologize for the situation you encountered with your visit to our restaurant and the room amenities. Please know that this is not the type of guest experience we strive for and we are taking measures to improve in these areas. Please consider a return stay in... More 

Travelers are raving about these Santa Clara hotels

Phoenix, Arizona
Level Contributor
104 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Prices high (maybe its location), rooms dated, amenties minimal. You want the tower rooms not the regular rooms. The regular rooms are basically a motel. Some of which are so close to a gas station that you can hear folks opening and closing their gas tanks throughout the night. Gym is awful, 3 treadmills, 2 elipticals, 1 recumbent bike. A... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello tadders, We offer our sincere apology for not meeting your expectations on your recent stay. Thank you for providing us with valuable feedback. The details you have provided concerning the amenities and gym will be shared with our entire team in order to make future improvements. We do hope to have the opportunity to provide you with a more... More 

San Francisco, California
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

From the moment we checked in, to the moment we left the experience was not good. We had problems checking in , the room was ok but it was the service that was bad . The front desk needs more training and especially the supervisor. The employees follow the example. Poor service, clean room= unfortunately bad experience. Would not recommend.

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Califaz, We sincerely apologize for not meeting your expectations during your recent stay with us. Our staff and management strive to exceed every guest's expectations and we are sorry to hear we missed the mark. Thank you for your feedback as it provides us with helpful insight into the areas we can improve upon. We would love for you... More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Amazingly, the tone of a vacation or event is heavily determined by the level customer service skill displayed my the hotel staff. I had the pleasure of staying and attending a wedding at the Biltmore Hotel in Santa Clara and was impressed by the check-In staff and the shuttle Buss driver. I was greeted cheerfully by Alison who traveled the... More 

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello skipapen, We are so pleased to hear that your wedding travel experience with us was a very positive one! Thank you for taking the time to post your review and share your feedback. It is wonderful to know that our staff’s dedicated hospitality made your stay an enjoyable one. We look forward to welcoming you back the next time... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

My family and I stayed at the Biltmore Hotel & Suites for many, many years and always provide excellent customer service! Especially the front desk team! Thanks to Diane and staff! Biltmore Hotel and Suites is my second home away from home! irene18

Was this review helpful? Yes
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hi Katherine A, Thank you for sharing your review with us and future guests. We are so pleased to hear that We are your 'home away from home'! Taking great care of our guests is, without a doubt, our top priority! We appreciate your mention of Diane and will certainly share this with our team and management. Thank you for... More 

Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This hotel it was not the worst I have ever stayed at but not the best. Sitting in the bar with other individuals all you heard was static on the speaker above your head, the food was really expensive and not all that great. The room I was given faced a gas station and was woken up both nights with... More 

Was this review helpful? Yes 1
Christine F, Guest Manager at Biltmore Hotel & Suites, Silicon Valley Central, responded to this review

Hello Jones8803, Thank you for taking the time to write a review about your experience with us. It is great to hear that our customer service helped to make your stay pleasant. Please accept our apologies for the situation you encountered with your room amenities and our bar. We will take your feedback about this under careful consideration as we... More 

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