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BEST WESTERN University Inn Santa Clara

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1655 El Camino Real, Santa Clara, CA 95050 (Formerly University Inn)
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BEST WESTERN University Inn Santa Clara
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175 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lemoore, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hotel was nicely remodeled. Room was very clean and comfortable. I use hotel fitness centers alot and I was very impressed by this one. Good variety of equipment for the space they had. Edith and Dave at the Front Desk were very friendly. I'd definitely stay again!

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Everett, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

Incredible staff that cared The booking rules need to be more flexible since your website is not user friendly at all If you want to keep valuable members like myself and value our customer you will take a close look into your rules of cancellation and be more flexible to customers that have stayed for 4 days already and booked... More 

Review collected in partnership with Best Western

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California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was grestly impressed, this hotel had beenremodeled and it showed. It was very, very clean.BUT, the shower was nearly impossible to turn on it took two of us to firgure it out and I had to use a towel to help me grip it! Also, the breakfast was so corwded I just walked out. Oh and the wi fi... More 

Was this review helpful? Yes
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Betty H, I apologize that the shower was hard to turn on. Everything in the guest rooms are brand new. We will complete a preventive maintenance check on the showers to ensure all are as easy to use as they have been over the past year. I am sorry to read that you did not join us for breakfast.... More 

North Hollywood, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

One of the best Best Westerns I've experiences. Clean, modern, great breakfast, and wifi that works. Check in was a breeze, and the room décor was very nice. The location was nice, too, with access to many stores and restaurants along El Camino Real and the surrounding area.

Review collected in partnership with Best Western

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Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Cary Jon V, Thank you for the 5 star review. I am happy to read that you found us to be one of the best Best Westerns. All of our staff work very hard to ensure you have the best stay possible. We hope you welcome you back soon. At your service, Curtis More 

Orangeville, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

On a recent business stay, while I found the motel's newly renovated rooms generally clean, the service staff left a great deal to be desired. From the cranky woman at the front desk on check in, to not receiving the room I'd asked for, to Housekeeping who somehow missed my room on Day 1, to the staff person who then... More 

Review collected in partnership with Best Western

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Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Gayle C, Thank you for taking the time to share your experience while staying with us. We strive to create the best experience possible, and clearly we failed you on several levels. I have already reached out to you regarding this issue, but I wanted to apologize once more. We will be using the feedback you gave us to... More 

Charlotte, North Carolina, Usa
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The Best Western University Inn Santa Clara is a great place to spend some time. It is a new motel and is well kept and maintained. The people are very nice and helpful, the rooms are very clean and fresh and the morning breakfast is very good. I would stay here again if ever back in the area.

Review collected in partnership with Best Western

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Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello rtcwork, Thank you for the 5 star review. I am glad you enjoyed your stay with us. We hope to welcome you back if you return to the area. At your service, Curtis More 

Sacramento, United States
1 review
5 of 5 stars Reviewed 1 week ago

The rooms are updated and comfortable. The bathroom sink area had wonderful modern décor with high-end backsplash and lighting finishes. Lots of counter space available for getting ready in the morning. The entire parking lot and courtyard is customized with pavers which makes it feel like a resort facility.

Review collected in partnership with Best Western

Was this review helpful? Yes
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Elizabeth H, Thank you for the great review. We look forward to welcoming you back during your next visit to the area. At your service, Curtis More 

Rocklin, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great stay. The rooms are remodeled and gorgeous! Customer service was nice. Amazing breakfast!!!! There are restraints near by. It is in a great, quiet neighborhood. The reception office has a gorgeous bubble fountain wall. Loved everything!

Was this review helpful? Yes 1
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Sergey P Thank you for the great review. I’m glad that you loved everything about your stay with us. We look forward to welcoming you back the next time you are in Santa Clara. At your service, Curtis More 

Mesa, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First, I have NEVER paid over about $120 for any Best Western ANYWHERE else. At $188/night plus taxes, this is the best mid-range place to stay in the area. The San Jose/Santa Clara area is just plain overpriced, as is most of CA. Beyond that, this is a great hotel to stay at for 2-3 days. I have traveled for... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Jeffrey K, Thank you for taking the time to write a review, and for recommending us again. I agree that hotel prices are expensive in Santa Clara, and all surrounding areas. We will continue to work hard to ensure we are one of the best values in the area, while offering the best experience possible. We look forward to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wish I had known of this hotel sooner. My daughter has been attending SCU and she had a concert I wanted to attend. So I chose to stay at the Best Western. Over the years we have stayed at many different hotels in the area. Some nice - some not so nice. This hotel is really wonderful. It was quiet... More 

Was this review helpful? Yes 1
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Kimberly K, Thank you for the wonderful review. We appreciate the recommendation and look forward to welcoming you back. At your service, Curtis More 

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