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BEST WESTERN University Inn Santa Clara

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1655 El Camino Real, Santa Clara, CA 95050 (Formerly University Inn)
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1 room 1 adult
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BEST WESTERN University Inn Santa Clara
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224 Reviews from our TripAdvisor Community

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Robbinsville, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

around 10-15mins to downtown San Jose and the convention Center. Very good selection of breakfast and timely. Rooms are clean and bug-free. Room amenities are provided for. Rooms have a fresh and modern design. Internet is manageable. Staff are courteous and friendly. Located on a quiet, peaceful and calm part of the city.

Review collected in partnership with Best Western

Helpful?
Thank Arnel D
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Arnel D, Thank you for taking the time to share your experience regarding your recent stay with us. I’m glad you had a wonderful stay. We hope to welcome you back the next time you are in Santa Clara. At your service, Curtis More 

Scottsdale, Arizona
2 reviews
5 of 5 stars Reviewed 1 week ago

The rooms are spacious and newly renovated with a modern flair. The morning breakfast offered many different options including eggs, sausage and waffles. Hotel is conveniently located within the Santa Clara/ San Jose area. I will definitely stay here again!

Helpful?
Thank A3662DMkarenh
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello A3662DMkarenh, Thank you for the 5 star review. We look forward to welcoming you back. At you service, Curtis More 

United States
1 review
4 of 5 stars Reviewed 1 week ago

We enjoyed the location and amenities of this hotel The staff's restaurant recommendations were very good. The room was clean and roomy for a our family. Kids enjoyed the internet and the free breakfast. The only negative was that the in room microwave didn't work and wasn't replace during our stay.

Review collected in partnership with Best Western

Helpful?
Thank Trina P
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Trina P, Thank you for the review. I am glad you enjoyed your stay with us. I am sorry that the microwave did not work. I followed up with our attentive housekeepers and one of them already discovered the microwave was not plugged in. The issue was already resolved before I read your review, but I am glad you... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here a couple nights for business . Very nice rooms. Beautiful Bathroom ,Quit, great staff. Good breakfast . I ordered a pizza off the menu in the room. $18.99 when they brought it to my room it was $31.00. I should have sent it back but it was late and I was hungry. Was in the bathroom most of... More 

Helpful?
Thank 5150rfl
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello 5150rfl, I am glad you enjoyed the guest room, our customer service, and breakfast. That is unfortunate that you had a negative experience regarding the delivery from a local restaurant. While we are not affiliated, we do allow menu’s to be placed in the guest rooms. We allow this primarily as an option if a guest wanted something delivered... More 

Santa Clara, CA, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

My room was very clean and the bed was comfortable. The environment was very relaxing and peaceful. I enjoyed the variety of foods available with the Complimentary Breakfast. The coffee was very good.

Review collected in partnership with Best Western

Helpful?
Thank Michael T
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Michael T, Thank you for taking the time to share your experience of your recent stay with us. I am glad you enjoyed your stay. At your service, Curtis More 

San Luis Obispo, California
Level Contributor
90 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

This was a really nice place to lay your head for the night. The room is big, clean and had nice decor. The room looked modern without being overdone. The bed was comfortable too. The noise from the outside is minimal and the AC/heater worked well. Quite and responsive to the thermostat. I'd say the nicest part was the breakfast.... More 

Helpful?
Thank Daniel M
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Daniel M, Thank you for the 5 star review. I am glad you enjoyed our complimentary upgraded hot breakfast buffet. Our breakfast has been evolving over the past year with the help of valuable feedback from our guests. We currently offer scrambled eggs with green onions, seasoned cut potatoes, sausage, fresh oatmeal with organic dried fruit toppings, yogurt, freshly... More 

Portland, United States
2 reviews
5 of 5 stars Reviewed January 1, 2016

Could find no fault with property or staff They remodeled a while ago ,did an excellent job and are keeping it up Staff is very caring Breakfast is good and staff watches over it to be sure it stays good

Review collected in partnership with Best Western

Helpful?
Thank Theodore C
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Theodore C, Thank you for choosing to stay with us again and for writing another great review. We look forward to welcoming you back for your next trip to Santa Clara At your service, Curtis More 

CA
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 14, 2015

I understand that franchises have the right to do what they want. It would be helpful to know their rules before making a reservation and checking in. I made a reservation with one credit card with the intent to use a different credit card upon checking in. I received a phone call around 4pm, the day of arrival, telling me... More 

Helpful?
Thank CabZinlvr
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello CabZinlvr, I apologize that our procedures disrupted your stay with us. All major brands require a valid credit card at the time of the reservation to guarantee the room. Hotels have this guarantee to ensure you have a room even if the hotel over sells. If the guest however does not show up and does not cancel the reservation... More 

Los Angeles, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 6, 2015

Stayed at this hotel for a couple of nights on a business trip. Overall, it was fine, nothing special, but nothing major to complain about either. Good Wi-Fi - 13M download/9M upload speeds. It might not be comfortable for people that are sensitive to noises, though, as one could hear everything going on in the neighboring rooms.

Helpful?
Thank M D
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello M D, Thank you for taking the time to share your experience regarding your recent stay with us. We hope to welcome you back if you return to Santa Clara for business or leisure. At your service, Curtis More 

Delavan, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 5, 2015

Doesn't look like much from outside, but updated decor of room was very nice. The complimentary breakfast was much more than expected & very good. Pleasantly surprised and will definitely return to this location.

Review collected in partnership with Best Western

Helpful?
Thank Linda H
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Linda H, Thank you for the 5 star review. I am happy you were pleasantly surprised during your stay with us. We strive to create the best experience possible and offering a breakfast well beyond the brand standard is one of the ways we achieve this. We look forward to welcoming you back during your next trip to Santa... More 

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