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BEST WESTERN University Inn Santa Clara

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1655 El Camino Real, Santa Clara, CA 95050 (Formerly University Inn)
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BEST WESTERN University Inn Santa Clara
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BEST WESTERN University Inn Santa Clara
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134 reviews from our community

Traveler rating
    61
    38
    20
    8
    7
See reviews for
37
29
11
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plymouth, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

When you drive up to the hotel, you don't quite realize how nice its going to be. First, the front desk staff, particularly Dave P. was very helpful and even asked me exactly where I would like my room to be. The free breakfast in the morning is fantastic and has plenty of options (even hard-boiled eggs). The property is... More 

Was this review helpful? Yes 1
Bend, Oregon
1 review
4 of 5 stars Reviewed 6 days ago NEW

This property is fine considering the location and price. There is an outdoor pool, but no hot tub. bummer. But David at the front desk made the stay worth it. He gave me the nicest, biggest room without me even asking. there was no wait at check in and the gal helping David at the front had my reservation info... More 

Was this review helpful? Yes 1
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Tres T, I am very happy that the front desk associates made your stay that much nicer. I look forward to sharing your kind words with David and the rest of the staff. Thank you for giving us the opportunity to earn your business. At your service, Curtis More 

Mission Viejo, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

I would definitely stay there again when I return to San Jose. The room was in excellent shape and newly renovated. I really was impressed with everything about the hotel and location. I highly recommend it.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Adrian N, Thank you for the great review, and for recommending the hotel to others. We look forward to welcoming you back. At your service, Curtis More 

Fresno
1 review
5 of 5 stars Reviewed 1 week ago

Last minute change of plans, called Wednesday evening & booked room. Arrived late Friday evening, Front Desk very helpful & polite checking in. Walked into our room and my wife said "Wow, I love the decor of the room." Seemed newly remodeled. GREAT JOB Best Western!!!

Was this review helpful? Yes
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello AlexTerri, Wowing every guest is something we strive for at the Best Western University Inn. It’s always gratifying when we achieve this literally. Thank you for taking the time to share your experience while staying with us. We hope to welcome you back soon. At your service, Curtis More 

SALINAS, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

All of the staff is very customer friendly.The rooms are well decorated,clean and very comfortable.Full hot breakfast offers great selection for everyone.Nice outside area with pool ,jacuzzi,seating area to relax before bed.Many eateries within walking distance

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Larry L, Thank you for the 5 star review. I’m glad you enjoyed your stay with us and the many upgraded amenities at the hotel. Unfortunately, we do not have a Jacuzzi, but we’re currently working to heat the pool. We look forward to welcoming you back during your next visit to Santa Clara. At your service, Curtis More 

Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean place, stairs were a bit tedious with heavy bags. Good breakfast. No noise, comfy beds.Great location! Close to everything.Helpful staff. Free parking. Fridge and microwave in the room. Would stay here again.

Was this review helpful? Yes
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Hillary J, Thank you for the review. I’m sorry for the challenge with the stairs. We added an elevator as part of our renovation. This is located next to our brand new fitness room on the first floor, and new seating area on the second floor. The front desk does a great job of explaining the hotel to guests,... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

My experience was very good in general. The service is excellent and room is clean. A little bit small in the room but it is OK. The Internet WIFI went on and off sometimes which a bit a annoying but again it is acceptable in over roll. The only problem is the noise from neighbor while they are having showers... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello Wei T, Thank you for the review and the feedback. Hearing your neighbors is always a challenge in hotels and even most apartments. I’m glad to read that you rated the hotel very good and found the service to be excellent. We look forward to welcoming you back. At your service, Curtis More 

Los Angeles, California
2 reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Reviews on this place are accurate. Newly remodeled, clean, good breakfast, and was quiet - we stayed one night only. The front desk was also very accommodating! We wanted to stay another evening and were told by Front Desk that it was approx. $145 for another night; we checked price on website, $98! I'm sure it was an honest mistake.... More 

Was this review helpful? Yes 1
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello eaglerockmark, Thank you for the review and for recommending the Best Western University Inn. Prices do very greatly in the area based on the day of the week. Fridays and Saturdays are typically the best time to stay for lower rates, unless there’s a big game at Levi’s stadium, or concert at SAP center. Room rates on Sunday through... More 

Portland, Oregon
2 reviews
5 of 5 stars Reviewed February 20, 2015 via mobile

I flew in on the 28. Upon checking in I had the privilege of meetings Pampolina is an asset to their company. He was friendly, Quick and very knowledgeable of the surrounding area. I would definitely recommend this hotel. I diidnt think best western could be so nice. Will see you the next time I'm in Santa Clara.

Was this review helpful? Yes
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello elkeabrams, Thank you for great review and for recommending the hotel. While transforming into a Best Western last year, we strived to not only make this one of the best Best Western’s, but also one of the best values for the area. I’m glad you enjoyed your stay with us. It was a pleasure to share your kind words... More 

Minneapolis, MN
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed February 11, 2015

Perfect location for business in the valley. New and modern, clean with friendly staff. Ask for a room away from El Camino Real, though - can be a bit loud on that busy street. Decent breakfast and exercise room is adequate for business travelers.

Was this review helpful? Yes
Curtis C, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review

Hello PipersMom29, Thank you for taking the time to review the hotel. We hope to welcome you back during your next visit to Santa Clara. At your service, Curtis More 

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