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All 33 Santa Clara hotels

Candlewood Suites - Santa Clara

2.0 of 5 Hotel   |   481 El Camino Real, Santa Clara, CA 95050
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Ranked #15 of 33 Hotels in Santa Clara
A recent review
5 of 5 stars Reviewed October 15, 2014
JenniferM0421 Palos Verdes Estates, California
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69 reviews from our community

Traveler rating
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    17
    6
    4
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14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palos Verdes Estates, California
Contributor
16 reviews 16 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

We stay here when we visit our daughter at Santa Clara University. Easy to take bus to and from airport - staff could not be nicer. Is this 5 star? No, but the rooms are clean and a great value... and the staff simply could not be kinder or try harder to make your stay perfect.

Was this review helpful? Yes
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear JenniferM0421, Thank you for the kind review! We are glad that you found our location convenient and that, overall, had a pleasant stay. I would like to especially thank you for recognizing our team's diligent efforts in ensuring that you have an excellent experience at our hotel. Warmest regards, -Fritzie D. | Guest Services Candlewood Suites ~ Santa Clara More

London, United Kingdom
Top Contributor
116 reviews 116 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed September 13, 2014

I stayed here for 3 weeks back when I visited the Silicon Valley for a customer visit and had to commute to the office and back each day. The hotel itself is good - slightly away from downtown - but benefits from being right next to the train station. There is also a frequent shuttle bus that takes you to... More

Was this review helpful? Yes 1
Management response:

Dear mayankeddia, Thank you for taking the time in providing a detailed review pertaining to your stay with our hotel a few months ago. We greatly appreciate the high rating on service and cleanliness and that you recognize the value return of our hotel offerings for your business. When guests are far from home, whether it is business or pleasure,... More

Cincinnati, Ohio
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 9, 2014

This hotel can be a great value since it is a long-stay hotel with kitchenette but if you stay here chances are you will have a room on the railroad side of the hotel. You will hear trains throughout the night and in the morning around 6:00 am the trains start announcing arrival with horns. You most likely will get... More

Was this review helpful? Yes 1
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear Elaine C, Thank you for sharing your experience based on your recent stay with our hotel. As it is terrific that you recognized our hotel's great value and were pleased with the extended-stay amenities of our hotel, like the fully equipped kitchen, please accept our deepest apologies on any discomforts that you went through pertaining to the train noise.... More

Washington, DC
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 4, 2014

We stayed here several times over the course of our son's time at Santa Clara University. It's right across the street from the university, so it couldn't be handier. Book ahead of time (in January) for graduation, though. It fills up fast! One complaint is that they don't clean daily, only once a week. This doesn't seem nearly often enough.... More

Was this review helpful? Yes 1
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear JesterDC, Thank you for your valuable feedback and time in providing us this useful review. Our central location, being across from the Santa Clara University has proven to be very convenient for the college community--we are glad that you benefited from this. Given that Candlewood Suites, by design, is an extended stay type of hotel, each guest has a... More

Nashville, Tennessee, United States
Senior Contributor
23 reviews 23 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 17, 2014 via mobile

Location, location, location! Adjacent to a train station, across the street from Santa Clara University, with coffee and sandwich shops plus a bank nearby, it's perfectly situated. The staff was exceedingly friendly and accommodating, bumping us up to a suite. There is train & ice maker noise to contend with so be prepared if such disturbs your sleep. Santa Clara... More

Was this review helpful? Yes 1
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear LizzieHeff, Thanks for the awesome recognition on our location! Our staff will also be very pleased to learn that you found them exceedingly friendly and accommodating during your stay with our hotel. I truly apologize for any inconveniences that the train and refrigerator noise may have caused. With that said, we hope that our hotel's local conveniences, accommodations and... More

San Antonio, Texas
1 review
3 of 5 stars Reviewed August 14, 2014

I stayed here for an event at Santa Clara University. It is very convenient to SCU, close to the airport, and the room was very nice. As for the down side: It took a couple of tries to get on the wireless (the first password they gave me was expired -- apparently their provider changed it early and then the... More

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Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear Robstravels2014, Thank you for your time in providing this detailed review, pertaining to your recent experience with our hotel. Our staff will be very happy to learn of the high rating on our facility's cleanliness and that you found the help desk service to be helpful in eventually getting you internet access. I sincerely and deeply apologize for the... More

Bryn Mawr, Pennsylvania
Top Contributor
62 reviews 62 reviews
47 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 3, 2014

We only stayed at this place for one night but one does not need more time to appreciate what this hotel has to offer. The Santa Clara station is literally next door so you can get to San Jose or SF easily. Also you can catch the airport shuttle that will take you to San Jose airport for free. Regarding... More

Was this review helpful? Yes 1
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear WideBodyroga, Thank you so much for taking the time to share your experience! Albeit one night, we are ecstatic that you were able to appreciate much of our hotel offerings. Beyond understanding the hotel's central location, which provides ease of accessing local businesses, different parts of the bay area, and the San Jose International Airport (through the County-provided bus),... More

Kansas City, Missouri
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 9, 2014

This is a new hotel, so the amenities are in great condition, room size is great and very comfortable. I can't speak to the rate, as we went on a law school competition at Santa Clara University, and the tab was covered by the law school. But I can say that the location is terrific, smack dab as it is... More

Was this review helpful? Yes 2
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear dadamsplsjd2b, Thank you for taking the time to share your experience during your stay with our hotel. I'm glad to know that you were able to maximize your visit, benefiting from the accessibility of Santa Clara University, along with other Silicon Valley spots based on Candlewood Suites' location. We hope to welcome you back again soon, where you may... More

USA
Top Contributor
209 reviews 209 reviews
52 hotel reviews
297 helpful votes 297 helpful votes
3 of 5 stars Reviewed July 8, 2014

I have stayed here numerous times, but this is the first time that I ever had a room on the back side of the hotel facing the train tracks. I won't accept a room there again - the trains are too close and too noisy ( notwithstanding that the front desk advises that nobody complains about the noise since the... More

Was this review helpful? Yes
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear KAP, Thank you for writing a review based on your recent stay with us here at Candlewood Suites. Our staff will be pleased to note your high rating on our hotel's cleanliness. We are sincerely sorry about any discomfort that you have experienced with the train noise and the smoke(ers) outside of the building. Given these factors, as inevitable... More

France
Top Contributor
59 reviews 59 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 14, 2014

In general the hotel is comfortable and cheaper than many in this area. The room and common areas were spotlessly clean and the staff were friendly and helpful. On the down-side the fridge and AC unit in the room were noisy and I had to unplug the fridge and turn off the AC at night. Also, the lack of a... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites - Santa Clara, responded to this review

Dear lgmd2005, Thank you for taking the time to share your experience regarding your stay at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the noise issues you had with the room you received. Your feedback is of great importance to us and allows us to monitor and improve the quality and services... More

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Additional Information about Candlewood Suites - Santa Clara

Address: 481 El Camino Real, Santa Clara, CA 95050
Phone Number:
Location: United States > California > Santa Clara
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Santa Clara 2*
Number of rooms: 122
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Also Known As:
Candlewood Suites - Santa Clara Hotel Santa Clara
Santa Clara Candlewood Suites
Candlewood Santa Clara

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