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Candlewood Suites - Santa Clara

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481 El Camino Real, Santa Clara, CA 95050
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Candlewood Suites - Santa Clara
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Candlewood Suites - Santa Clara
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73 reviews from our community

Traveler rating
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    28
    18
    6
    5
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15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portland, Oregon
1 review
1 of 5 stars Reviewed 4 weeks ago

I spent three nights at the Candlewood Suites across from The entrance to Santa Clara University. When I arrived the toilet was running non-stop. I informed the desk clerk and they sent a maintenance man to fix it while I was out. When I returned late that night not only was the toilet now running much worse but it would... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - Santa Clara, responded to this review

Dear Douglas W, Thank you for taking the time to write us a review regarding your recent stay. We are pleased to read that you have regarded our hotel location to be convenient from Santa Clara University. However, we regret to read that our bathroom condition was a let down during your stay. We have sent you a private message... More 

Middletown, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 8, 2015

I've stayed in the Candlewood Suites in Santa Clara four or five times in the past four years. The rooms are nice but the hotel is next to Amtrak and Caltrain. When I stayed on the side of the hotel away from the tracks, I got a good nights sleep. When I was on the side of the hotel next... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - Santa Clara, responded to this review

Dear Charles K, Thank you for taking the time to write a review about your recent stay. Allow me to apologize if the noise levels you have experienced may have caused you any inconvenience. Your comments are highly appreciated as these will be considered when improving our amenities and services. I am confident that our hotel management will continue to... More 

Bengaluru (Bangalore), India
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 13, 2014

I have been staying in this property since 2003. Over the last 10 years they have improved the decor of the rooms substantially. What I like about this place is the location. Very conveniently located on El Camino, across Santa Clara University (in case you want to go for your morning walk, just cross the road into the university campus),... More 

Was this review helpful? Yes
Angelica G, Director of Sales at Candlewood Suites - Santa Clara, responded to this review

Dear nandaz, Thank you for taking the time in providing a detailed review pertaining to your stay with our hotel. We greatly appreciate the high rating on location and that you recognize the value return of our hotel offerings for your business. When guests are far from home, whether it is business or pleasure, our hotel is well designed for... More 

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 10, 2014

I visited my son at SCU recently and this location is right across the street from campus. Nothing fancy but just right. If you are traveling with others and/or are staying for several nights the full kitchen is a fantastic amenity! Oh, and Starbucks is across the parking lot!

Was this review helpful? Yes
Angelica G, Director of Sales at Candlewood Suites - Santa Clara, responded to this review

Dear norma r, Thank you for your valuable feedback and time in providing us this useful review. Our central location, being across from the Santa Clara University has proven to be very convenient for the college community--we are glad that you benefited from this. We look forward to welcoming you back again! Warm regards, -Angelica G. | Guest Services Candlewood... More 

Palos Verdes Estates, California
Contributor
16 reviews 16 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2014

We stay here when we visit our daughter at Santa Clara University. Easy to take bus to and from airport - staff could not be nicer. Is this 5 star? No, but the rooms are clean and a great value... and the staff simply could not be kinder or try harder to make your stay perfect.

Was this review helpful? Yes
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear JenniferM0421, Thank you for the kind review! We are glad that you found our location convenient and that, overall, had a pleasant stay. I would like to especially thank you for recognizing our team's diligent efforts in ensuring that you have an excellent experience at our hotel. Warmest regards, -Fritzie D. | Guest Services Candlewood Suites ~ Santa Clara More 

London, United Kingdom
Top Contributor
122 reviews 122 reviews
18 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed September 13, 2014

I stayed here for 3 weeks back when I visited the Silicon Valley for a customer visit and had to commute to the office and back each day. The hotel itself is good - slightly away from downtown - but benefits from being right next to the train station. There is also a frequent shuttle bus that takes you to... More 

Was this review helpful? Yes 1
Management response:

Dear mayankeddia, Thank you for taking the time in providing a detailed review pertaining to your stay with our hotel a few months ago. We greatly appreciate the high rating on service and cleanliness and that you recognize the value return of our hotel offerings for your business. When guests are far from home, whether it is business or pleasure,... More 

Cincinnati, Ohio
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 9, 2014

This hotel can be a great value since it is a long-stay hotel with kitchenette but if you stay here chances are you will have a room on the railroad side of the hotel. You will hear trains throughout the night and in the morning around 6:00 am the trains start announcing arrival with horns. You most likely will get... More 

Was this review helpful? Yes 1
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear Elaine C, Thank you for sharing your experience based on your recent stay with our hotel. As it is terrific that you recognized our hotel's great value and were pleased with the extended-stay amenities of our hotel, like the fully equipped kitchen, please accept our deepest apologies on any discomforts that you went through pertaining to the train noise.... More 

Washington, DC
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 4, 2014

We stayed here several times over the course of our son's time at Santa Clara University. It's right across the street from the university, so it couldn't be handier. Book ahead of time (in January) for graduation, though. It fills up fast! One complaint is that they don't clean daily, only once a week. This doesn't seem nearly often enough.... More 

Was this review helpful? Yes 1
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear JesterDC, Thank you for your valuable feedback and time in providing us this useful review. Our central location, being across from the Santa Clara University has proven to be very convenient for the college community--we are glad that you benefited from this. Given that Candlewood Suites, by design, is an extended stay type of hotel, each guest has a... More 

Nashville, Tennessee, United States
Senior Contributor
23 reviews 23 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 17, 2014 via mobile

Location, location, location! Adjacent to a train station, across the street from Santa Clara University, with coffee and sandwich shops plus a bank nearby, it's perfectly situated. The staff was exceedingly friendly and accommodating, bumping us up to a suite. There is train & ice maker noise to contend with so be prepared if such disturbs your sleep. Santa Clara... More 

Was this review helpful? Yes 1
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear LizzieHeff, Thanks for the awesome recognition on our location! Our staff will also be very pleased to learn that you found them exceedingly friendly and accommodating during your stay with our hotel. I truly apologize for any inconveniences that the train and refrigerator noise may have caused. With that said, we hope that our hotel's local conveniences, accommodations and... More 

San Antonio, Texas
1 review
3 of 5 stars Reviewed August 14, 2014

I stayed here for an event at Santa Clara University. It is very convenient to SCU, close to the airport, and the room was very nice. As for the down side: It took a couple of tries to get on the wireless (the first password they gave me was expired -- apparently their provider changed it early and then the... More 

Was this review helpful? Yes
Fritzie D, Guest Services at Candlewood Suites - Santa Clara, responded to this review

Dear Robstravels2014, Thank you for your time in providing this detailed review, pertaining to your recent experience with our hotel. Our staff will be very happy to learn of the high rating on our facility's cleanliness and that you found the help desk service to be helpful in eventually getting you internet access. I sincerely and deeply apologize for the... More 

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