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Hilton Santa Clara

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4949 Great America Parkway, Santa Clara, CA 95054
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746 Reviews from our TripAdvisor Community

Traveler rating
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    265
    86
    36
    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Santa Clara
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Denver
1 review
2 of 5 stars Reviewed March 13, 2014

Disabled travelers! Don't stay here! The so called disability rooms are a joke! They are poorly set up and far from reception. Staff did not help with my luggage and I had to schlep them myself. A good trick since I am on crutches full time.

Review collected in partnership with Hilton Hotels & Resorts

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Erich S, General Manager at Hilton Santa Clara, responded to this review

I was devastated to read your review. we pride ourselves on meeting the Hilton and National standards on our ADA requirements. I can promise you I have reviewed your comments with my team. Our goal is even to call all arrivals with and ADA requirements in advance. I am very sorry we did not meet your expectations. Erich Smith General... More 

White Plains, New York
1 review
5 of 5 stars Reviewed March 10, 2014

I stayed at the Hilton Santa Clara for 4 nights in February 2014 during the "Stitches West" Knitting Conference. This has been my third year and I have enjoyed my stay each time. Overall, the hotel has a warm and friendly feel. It is like coming home at the end of the day. The service is excellent and the staff... More 

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California
Top Contributor
100 reviews 100 reviews
40 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 10, 2014

This was a property that felt expensive, was attractive, but had no soul. The people were not friendly and the facility was not welcoming. The Business Center Internet access was very poor; I could barely connect and it was very slow. Unlike less expensive hotels, wifi is not free and breakfasts are not included. This may be a standard Hilton;... More 

Was this review helpful? Yes 1
Dallas, TX
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 9, 2014 via mobile

Granted I booked last minute, I still expected that for $500 a night, I would get a premium experience. Instead, I encountered tattered curtains, peeling wallpaper, blue painters tape on my window, and a defective shower head. Restaurant food was overpriced without commensurate gourmet quality. Save your money and pay less at the IHOP down the street, which is exactly... More 

Was this review helpful? Yes 1
Erich S, General Manager at Hilton Santa Clara, responded to this review

Our new drapes will be here in a week. We had 13 rooms that had defective drapes that we are replacing. The tape has been removed. I apologize it was used as a meeting room by a client. I hope yo can give us another chance. Erich Smith General Manager More 

Duluth, MN
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 8, 2014

I was so impressed with a front desk employee named Andy. He gave us the most friendly, helpful service BEFORE he knew I was a physician or a diamond member. Treated us very well. Great advice and directions.

Was this review helpful? Yes 1
Weldon, United States
1 review
5 of 5 stars Reviewed March 6, 2014

Staff, rooms and location are fantastic. The coffee/breakfast products are great. The only drawback was the extreme wait time in the morning for coffee. We went for a dance convention and there were only two people staffed. Very slow. Otherwise this hotel is perfect.

Review collected in partnership with Hilton Hotels & Resorts

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Erich S, General Manager at Hilton Santa Clara, responded to this review

Five STARS and an Excellent comment! Thank you. I shared your review with my team at a recent meeting. It was very powerful. Service matters! Erich Smith General Manager More 

Clearwater
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2014

Nice hotel,but staff needs to tell you what's going on Hotel is difficult to find. Beware of construction noise. Close to a lot of internet companies. There is a IHOP restaurant nearby for breakfast. 30 Miles from SFO.

Review collected in partnership with Hilton Hotels & Resorts

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california
Top Contributor
97 reviews 97 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 5, 2014 via mobile

My husband had to work so I came along this weekend. I love this hotel. Comfortable, great service, rooms nice, many places to eat. Shopping close. Even got nails done. Will return again. Easy to find in between 2 freeways. Will be great for 49er games

Was this review helpful? Yes
Erich S, General Manager at Hilton Santa Clara, responded to this review

I am glad you hand a romantic weekend. I appreciate you picking us. Valentines day is an important event! Erich Smith More 

Schaumburg, United States
1 review
4 of 5 stars Reviewed March 3, 2014

This hotel is next door to Avaya, where I work. I was there for a 2 week training. It helps to be Gold so you can eat breakfast in the exec lounge. The staff is very helpful and will go out of their way. My wife came out for the weekend and we went to Monerey, Big Sur, 17 mile,... More 

Review collected in partnership with Hilton Hotels & Resorts

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Erich S, General Manager at Hilton Santa Clara, responded to this review

Thank you for your remarks. We are in the middle of everything, being located right next to the Convention Center, Great America Theme Park and Levi's Stadium. Plus an easy drive to Santa Cruz, Monterrey, SF etc. A great location !!! Erich Smith General Manager More 

Chicago, IL
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 3, 2014

With its proximity to the Santa Clara Convention Center, this hotel makes doing business easy. Further, its restaurant is a step above the usual restaurant cuisine, making it much more tolerable to be "tied" to the trade show venue. I highly recommend the Ahi Tuna appetizer and the Shrimp Tostada salad--both are delicious. Rooms are comfortable and the property is... More 

Was this review helpful? Yes
Erich S, General Manager at Hilton Santa Clara, responded to this review

Our restaurant has a very strong local following. We have great service and food. The area is a tad pricy for meals but we feel very comfortable that we have the complete package with great price value. Plus, you can walk across the street to Great America, Levi's Stadium, or the Convention Center. Yours in Hospitality, Erich Smith General Manager More 

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