Hilton Santa Clara (CA) - Hotel Reviews

Address: 4949 Great America Pkwy, Santa Clara, CA 95054

Phone Number:

Region: United States > California > Santa Clara

Amenities:

Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access

Hotel Style:

#1 Business Hotels in Santa Clara

#3 Family Hotels in Santa Clara

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Hilton Santa Clara a luxury four-diamond hotel in the heart of Silicon Valley located across the street from the Santa Clara Convention Center, light-rail system to major corporations and downtown San Jose, and next to California's Great America Theme Park. Distinguished architecture, spacious guestrooms with distinctive details, luxurious bedding, 37”HDTV and high-speed internet. Our location provides an ideal meeting venue with 7,000 square-feet of flexible space, La Fontana Restaurant & Lounge and complimentary hotel parking. ... more less

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Also Known As:: Hilton Santa Clara Hotel Santa Clara; Hilton Santa Clara Hotel; Hilton Hotel Santa Clara; Santa Clara Hilton

Errol B

Sunnyvale, California

1 review

“wedding reception”

Reviewed June 10, 2013

Service was excellent. special mention to the catering manager -Alex Flores!! The rooms needs to be updated that includes the TV channels available. very limited selections. Crew was courteous, helpful. Room meal service should be extended on a later hours at least 1 a.m. location is great since the new 49ners is soon to open. color of the paint on... More

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Great to hear that the reception was a success. Thank you for your kind words about Alex. He does a great job.I have to agree, we have a great location. The team here is really looking forward to the 49ers Stadium opening. More

Susan T

Gilroy, United States

“More than meets the eye”

Reviewed June 6, 2013

Don't let the simplicity of the exterior be the full determination of whether or not you'll be staying at this hotel. The rooms are spacious and clean. Beds are very comfy. The pool is warm and clean, partially covered. Service is one of the best I have ever received from any hotel. I will definitely be coming back to this... More

Review collected in partnership with Hilton Hotels & Resorts

We pride ourseleves on being the NO #1 Hotel on Trip Advisor in Santa Clara. Our service is just one of the reasons. I hope you will stay with us again. Erich Smith General Manager More

Daniel V

Santa Clara, United States

“Collapsed Bed and 7:30 a.m. Fire Alarm”

Reviewed June 4, 2013

The bed was collapsed and horrible. We spent two terrible nights in this dump. The Fire Alarm went off at 7:30 a.m. on a Friday morning and emptied the entire hotel. most of us in our pajamas, into the parking lot. There are numerous other hotels nearby. Stay across the street at the Hyatt.

Fire Alarms are never a welcomed experience. It is also a catch 22. Guests are upset when one occurs but of course the down side if the system does not work would be much worse. We are working on our scripting with the staff to better inform guests when an "All Clear" is ready after an alarm. I do appoligize... More

Antonio G

Stuttgart, Germany

“Hotel is Ok”

Reviewed June 3, 2013

Purpose of my stay was business. So, the hotel has a great lobby. Welcome was quite nice considering I was arriving late. Breakfast is not cheap but reasonable priced around $20 for me. Room is big enough, but windows cannot be opened. Internet connection is good and complimentary. On the other hand for $350 inc. taxes a night I was... More

I am pleased you enjoyed the Hotel. Price value is always important to us. I know the Santa Clara market can get a little "pricey" to say the least. We do try to stay competitive with our pricing. I hope you will stay with us again. Erich Smith General Manager More

Tim R

“Hilton Santa Clara”

Reviewed June 2, 2013

Hotel is nice enough but what's offered has started to slip, they are charging way too much simply because they can. I don't mind paying a bit more but I don't want to feel ripped off and when I do, I want really high quality, that is no longer the case at this property.

Thank you for your review. Pricing a hotel is much like pricing for airlines. There can be "peak' dates where the rates are higher. We always try to match the service and experience to our pricing. We greatly appreciate your business and I hope on your next trip we are priced and a rate your are satisfied with. Erich Smith... More

Sean D

Tampa, Florida, United States

“Great Hotel”

The staff was great and our catering coordinator Angela was beyond amazing. Next to the convention center at a fraction of the price. The employees are super nice. The Securtity Guard Phillip did everything he could to help out. Great place. Would recommend.

I am happy your stay and event were a success. I will share with Angela your kind words. Erich Smith General Manager More

Karina C

Redwood City, California, United States

“Great Reception Venue”

Reviewed May 31, 2013

The staff was great and our catering coordinator Angela was beyond amazing. She helped us planned my nieces 15th party and she made sure everything was done correctly. The day of the party all the staff was so helpful and friendly, my point of contact that day (Alex)was soo helpful he even helped me with finishing up some last minute... More

Thank you for your kind words about our catering Sales manager Angela. I am please your nieces 15th Birthday party was a success. These are important dates and you want them to go perfectly! More

Sakyi O

New York, New York, United States

“Very Good Hotel but Some Improvements Needed”

Very good staff and service on most days and on other days, sometimes the service waned a bit. The Managers always did their best to rectify a situation. I've stayed at this hotel a little over a month and I'm overall pleased with the experience. I have a pet peeve with bathroom cleanliness as I've made the staff aware, and... More

Your loyalty is greatly appreciated and the acknowledgment of the staff. I will look into your suggestion concern the grout color we use. Keep an eye out and see if we change! Erich Smith General Manager More

Kevin M

Paso Robles, United States

“They're Going to Rip You Off”

Reviewed May 29, 2013

The reservation representatives made promises that they did not even remotely keep. The hotel rates and reservations are convoluted and confusing and result in being charged much more than originally quoted. The appliances (toilet and refrigerator) were broken in one of our hotel rooms. The customer service provides little to no help and simply repeats the phrase, "I am sorry,... More

I am familiar with your situation from also reading a Hilton Related review. I apologize that there was confusion concerning the rate quote of $159 and your impression that was the total for all the rooms you booked. I hope we can all learn from this “scripting” issue. More

SanFranciscoVoyager

San Francisco

Contributor

15 reviews

4 hotel reviews

Reviews in 7 cities

5 helpful votes

“We were pleasantly surprised”

We had some meetings to attend in San Jose, and stayed at the Hilton, Santa Clara......we had a room on the 8th floor overlooking the new 49's stadium under construction and great America. We usually stay at another hotel chain since we belong to their loyalty program, but stayed here because of the location........the room was very very nice, very... More

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Hilton Santa Clara Hotel

Hilton Santa Clara

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