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Holiday Inn Express Santa Barbara

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17 W. Haley Street, Santa Barbara, CA 93101
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1 room 1 guest
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Holiday Inn Express Santa Barbara
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568 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One night stay, really nice. Room was big and even though the reservation said that we had 2 double beds, they were queen size. Bathroom had a fan, and the door opened sideways to the beds, and so the light didn't shine directly on the others who were still in bed. Only wish they had a pool. Also, the building... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear DianeSacrament0, Thank you for taking the time to leave great feedback on our hotel; we are pleased to hear you were comfortable and enjoyed your stay. We hope you were able to explore Santa Barbara's historic charm from our central location. Thank you again for the great review and we hope to see you soon! More 

Bossier City
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I went to check in to this hotel on a Sunday night at 11:00 p.m. When I got there, there were homeless people all over the front of the hotel. The almost flocked me asking me for money! As a female traveling alone, with a lot of computer equipment in my car, and with me I definitely did not feel... More 

Was this review helpful? Yes 1
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Beverly R., Thank you again for another form of feedback regarding your recent experience at our hotel. I would again like to reiterate that our downtown location is very safe; additionally we have night audit and security personnel on property all night long. Unfortunately, you did catch us in a late-night technological issue with our printer; I sincerely apologize... More 

Leiden, The Netherlands
Level Contributor
73 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here with my family one night. The room is clean the location is great and people are very friendly the only down side is the ridiculous us 429,-- a night for a 2,5 star hotel. Can t believe holiday inn is doing this. This hotel should cost us 175 max. Go somewhere else for this money !!!

Was this review helpful? Yes 1
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Netherlands, Thank you very much for taking the time to leave feedback on your recent stay. We are pleased to hear the central location of our hotel worked well for you. However, I am sorry to read that you were not entirely satisfied with your experience; Santa Barbara is certainly a tourist destination and the summer months are our... More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for 2 nights this week. The location couldn't be better, right in the heart of downtown and near the pier. The room was huge and nicely decorated. The reception team were very helpful. There's free access to the local pool, bikes and wifi. Also a breakfast with a good selection of hot and cold options. We'd definitely stay... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear sleepy15, Thank you for the excellent review! We love to hear that our guests enjoyed their stay and were able to get out and explore. We hope you were able to make good use of our extra amenities like the local pool and our complimentary cruiser bikes. Thank you again for the great feedback and we look forward to... More 

Santa Barbara, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

WE booked by calling the number to reserve that we got from the internet. We booked 2 queens. They took our payments, said thanks BUT when we got here....There are -0- rooms with two beds. The rooms are very small and we had to settle for being charged $50 cancelation fee, trying to find another place, or taking it with... More 

Was this review helpful? Yes 1
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Ann F, It was lovely to chat with you and your friend this afternoon; I hope you enjoyed our welcome reception snacks. I would first like to thank you for leaving valuable feedback for our future guests. Again, I am terribly sorry to hear about the issues with your reservation. After speaking with my manager and front desk associates... More 

Olympia, Washington
2 reviews
5 of 5 stars Reviewed 5 weeks ago

We spent a 4 night weekend in Santa Barbara; the Holiday Inn Express provided a nice place for us to use as base and get rest. It is just off State street; with shopping, night life, history and the pier. Hotel staff was very friendly and accommodating. The hotel has easy access to hwy 101. Bed was comfortable; room had... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear mjv013, Thank you very much for the fantastic feedback. We hope you enjoyed your time at the hotel and exploring beautiful Santa Barbara. We are happy to hear you were comfortable in your room and were able to have a hearty breakfast. Thank you again for the review and we hope to see you in Santa Barbara again soon! More 

Glasgow, Scotland
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 24, 2015

We stayed here for one night with our two teenagers in a room with two double beds. The room was very spacious and clean but a bit dated. The hotel itself was fine and in a good location very close to State Street with good shops and dining options. There was a breakfast included but it wasn't that great with... More 

Was this review helpful? Yes 1
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Grahamarm, Thank you very much for taking the time to leave feedback on your recent stay with us; we hope you and your family enjoyed your time in Santa Barbara and were able to explore downtown and the beach from our central location. We also recommend taking our cruiser bikes out for a ride. Thank you again for the... More 

Manchester
Level Contributor
161 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed July 22, 2015

Last year I visited the HI Express here and awarded a 3* review. This time I am awarding the maximum. Here's why: Location - absolutely perfect, just off the main street but just far enough to avoid the hullabaloo of July 3rd, the night before Independence Day and significantly louder than when we visited last year. It's in a very... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Mark B., Thank you for the excellent review and detailed feedback! We are so glad you chose to stay with us again and are pleased you enjoyed your time with us. We hope you had the opportunity to explore, even during the busy holiday weekend. Thank you again and we look forward to welcoming you back to Santa Barbara!... More 

Apple Valley, California
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 19, 2015

Stayed here in Fall 2014 while my daughter was touring colleges in the area. As a woman traveling alone I somewhat worried, however the staff made me feel quite comfortable and safe. Room was smaller than I am used to as we ,as a family normally stay in condos, but was clean and more than adequate for my needs. Bed... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Sunybunni, Thank you very much for the fantastic review and valuable feedback! We are pleased to hear you enjoyed your stay and our business center worked well for our online schooling. We also recommend taking out our complimentary cruiser bikes to explore downtown and the beach area. We hope to welcome you back to Santa Barbara again soon! Happy... More 

Kaohsiung, Taiwan
1 review
5 of 5 stars Reviewed July 11, 2015

The hotel location is very close to Santa Barbara main street. You can walk to lots of good restaurants and the beautiful beach. Also the hotel staff is so friendly. Amy Ho who is a senior employee of this hotel did us lots of help on reservation stuff. The room is comfortable and the breakfast coffee is great.

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Blake W, We appreciate you taking the time to leave feedback on your stay. We are happy to hear you enjoyed your stay and were able to explore the area from our central location. Thank you again for the great review and we hope to host you in Santa Barbara again! More 

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