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Holiday Inn Express Santa Barbara

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17 W. Haley Street, Santa Barbara, CA 93101
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Holiday Inn Express Santa Barbara
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564 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for 2 nights this week. The location couldn't be better, right in the heart of downtown and near the pier. The room was huge and nicely decorated. The reception team were very helpful. There's free access to the local pool, bikes and wifi. Also a breakfast with a good selection of hot and cold options. We'd definitely stay... More 

Was this review helpful? Yes
Santa Barbara, California
3 of 5 stars Reviewed 5 days ago NEW

WE booked by calling the number to reserve that we got from the internet. We booked 2 queens. They took our payments, said thanks BUT when we got here....There are -0- rooms with two beds. The rooms are very small and we had to settle for being charged $50 cancelation fee, trying to find another place, or taking it with... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Ann F, It was lovely to chat with you and your friend this afternoon; I hope you enjoyed our welcome reception snacks. I would first like to thank you for leaving valuable feedback for our future guests. Again, I am terribly sorry to hear about the issues with your reservation. After speaking with my manager and front desk associates... More 

Olympia, Washington
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We spent a 4 night weekend in Santa Barbara; the Holiday Inn Express provided a nice place for us to use as base and get rest. It is just off State street; with shopping, night life, history and the pier. Hotel staff was very friendly and accommodating. The hotel has easy access to hwy 101. Bed was comfortable; room had... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear mjv013, Thank you very much for the fantastic feedback. We hope you enjoyed your time at the hotel and exploring beautiful Santa Barbara. We are happy to hear you were comfortable in your room and were able to have a hearty breakfast. Thank you again for the review and we hope to see you in Santa Barbara again soon! More 

Glasgow, Scotland
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night with our two teenagers in a room with two double beds. The room was very spacious and clean but a bit dated. The hotel itself was fine and in a good location very close to State Street with good shops and dining options. There was a breakfast included but it wasn't that great with... More 

Was this review helpful? Yes 1
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Grahamarm, Thank you very much for taking the time to leave feedback on your recent stay with us; we hope you and your family enjoyed your time in Santa Barbara and were able to explore downtown and the beach from our central location. We also recommend taking our cruiser bikes out for a ride. Thank you again for the... More 

Manchester
Level Contributor
151 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed 1 week ago

Last year I visited the HI Express here and awarded a 3* review. This time I am awarding the maximum. Here's why: Location - absolutely perfect, just off the main street but just far enough to avoid the hullabaloo of July 3rd, the night before Independence Day and significantly louder than when we visited last year. It's in a very... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Mark B., Thank you for the excellent review and detailed feedback! We are so glad you chose to stay with us again and are pleased you enjoyed your time with us. We hope you had the opportunity to explore, even during the busy holiday weekend. Thank you again and we look forward to welcoming you back to Santa Barbara!... More 

Apple Valley, California
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here in Fall 2014 while my daughter was touring colleges in the area. As a woman traveling alone I somewhat worried, however the staff made me feel quite comfortable and safe. Room was smaller than I am used to as we ,as a family normally stay in condos, but was clean and more than adequate for my needs. Bed... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Sunybunni, Thank you very much for the fantastic review and valuable feedback! We are pleased to hear you enjoyed your stay and our business center worked well for our online schooling. We also recommend taking out our complimentary cruiser bikes to explore downtown and the beach area. We hope to welcome you back to Santa Barbara again soon! Happy... More 

Kaohsiung, Taiwan
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel location is very close to Santa Barbara main street. You can walk to lots of good restaurants and the beautiful beach. Also the hotel staff is so friendly. Amy Ho who is a senior employee of this hotel did us lots of help on reservation stuff. The room is comfortable and the breakfast coffee is great.

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Blake W, We appreciate you taking the time to leave feedback on your stay. We are happy to hear you enjoyed your stay and were able to explore the area from our central location. Thank you again for the great review and we hope to host you in Santa Barbara again! More 

Niagara-on-the-Lake, Canada
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is in a perfect location, close to the beach and downtown amenities. The hotel staff were friendly and knowledgeable. The room was clean and offered what you needed for a comfortable night stay. Parking is $14 per day... We stayed only one night and parked on the street, it is free on Sunday. Breakfast had a good selection... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear Lesse_T, Thank you for taking the time to review your stay with us; we are pleased to hear you enjoyed our staff, central location, rooms and breakfast. We hope you were able to explore the downtown area as well. We appreciate your feedback and we hope to host you in Santa Barbara again soon! More 

Oakland, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

While this hotel seems pricey for its category, it is in a perfect location and obviously well-managed. This location off State Street gives easy access to restaurants and shopping and is walking distance to State Street Pier and the harbor area. All the employees I encountered were friendly and went out of their way to be extra helpful. The morning... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear StephaniefromOakland, Thank you for the fantastic review on your recent stay! We are so glad to hear you enjoyed everything from the room size and comfort, to breakfast and our central, downtown location. We hope you were able to explore Santa Barbara! We look forward to welcoming you back to town! Happy travels! More 

Lewisville, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Though we stayed for one night only, we enjoyed out stay here. The room was small, but very clean. The bed was very comfortable - slept like a baby! Bathroom was very clean. Breakfast was very fulfilling! Hotel is close to restaurants and a few blocks walk to the beach. Would definitely stay here again if our travel brings us... More 

Was this review helpful? Yes
Kim S, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review

Dear 1923NK2013, Thank you for your fantastic review, we greatly appreciate it! We are happy to hear you slept well, enjoyed breakfast, and were able to make use of our central location. We also recommend taking out one of our complimentary cruiser bikes to take in the sights! We hope to host you in Santa Barbara again! Happy travels! More 

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