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Hyatt Santa Barbara

3.5 of 5 1111 East Cabrillo Boulevard, Santa Barbara, CA 93103 (Formerly Hotel Mar Monte)
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Hyatt Santa Barbara
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Hyatt Santa Barbara
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455 reviews from our community

Traveler rating
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    111
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134
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hyatt Santa Barbara
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed in an ocean view room. It was beautiful! The hotel is very nice and the location is amazing! The staff at the hotel are very nice and the amenities were wonderful. I would certainly stay again!

Review collected in partnership with Hyatt Hotels

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San Francisco, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here for New Year's Eve with 2 guest rooms. Location is great, and that's about it with this hotel. I am a Hyatt Platinum Club member and have stayed at numerous Hyatt properties worldwide. This one was really a shocker for me - the guest rooms assigned to us were in the third building from the main building where... More 

Was this review helpful? Yes 4
H596BGM, General Manager at Hyatt Santa Barbara, responded to this review

Hello and thank you for taking the time to write a review of your stay at the Hyatt Santa Barbara. We sincerely appreciate your loyalty as a Platinum Gold Passport member. We are very sorry to have not met your expectations. It is no doubt that your expectations are founded on all of your visits to Hyatt Hotels. It sounds... More 

Santa Barbara, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The room we had had an amazing view and wasn't in the original section of hotel (which was great because the original building is very old and creepy). The room itself was very stark and seemed like they hadn't finished decorating. The staff seemed Kind but that they didn't really care about your stay and comfort while there.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
San Francisco, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

This Hyatt property is totally unlike other Hyatt properties worldwide. It is my worst Hyatt experience to date. The property is extremely outdated. Still furnished with analog TV and wall air conditioning. Our 2 rooms are noisy from elevator noise and people walking upstairs and on the hallways. One would expect a lot more with the room rate you are... More 

Review collected in partnership with Hyatt Hotels

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H596BGM, General Manager at Hyatt Santa Barbara, responded to this review

Hello, thank you for staying with us at the Hyatt Santa Barbara. Let me start by apologizing for creating an experience that did not measure up to your other Hyatt Hotel stays worldwide. It is certainly our goal to provide the high level of service and hospitality that the Hyatt Brand is known for. We are located in a historic... More 

fullerton, CA
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i had a room that overlooked the pacific ocean, on cabrillo blvd., with two windows. the architecture is lovely. i had made an important request when i booked my room, to have the room defeathered, which was not honored until after i occupied my room.

Review collected in partnership with Hyatt Hotels

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canada
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

First, they messed up our reservation and our required room was not available. Second, the room smells bad - can not tell what smell it was though it did like an old old motel room. From the conversations at the check in lines, most people book this hotel via Priceline or Hotwire. Andrea at the front desk was very helpful... More 

Was this review helpful? Yes
H596BGM, General Manager at Hyatt Santa Barbara, responded to this review

Hello, let me begin by saying that I am very sorry that we did not provide a great experience for you. To have messed up your reservation is simply inexcusable and mistakes like this that negatively affect our guests are not tolerated by our leadership team. I am sorry that the smell of your guest room was offensive, though we... More 

Las Vegas, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I didn't get the room I booked, got one bed instead of two and had to settle for a roll away bed, which they "kindly didn't charge the fee for". They also didn't provide the WiFi access code at check-in, and wasn't aware that it should have been free. The level of customer service from hotel front desk was terrible.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
H596BGM, General Manager at Hyatt Santa Barbara, responded to this review

Let me begin by apologizing for falling so short of meeting your expectations. It is truly unacceptable to us the way your room and roll away bedding was handled. Falling short with customer service at the front will not be tolerated and will be already has been addressed with our team. Thank you for taking the time to complete this... More 

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

For the money spent this place was pretty poor, TV in the the room didn't work which they knew about prior to us arriving (the maintenence engineer said he knew but if we wanted to watch tv he could turn it on when required???) no view from the back building so make sure that you book the main building here.... More 

Was this review helpful? Yes 1
H596BGM, General Manager at Hyatt Santa Barbara, responded to this review

Hello Philip G., Thank you for sharing your thoughts regarding your recent stay with us. Let me begin by apologizing for not meeting your expectations and for being placed in a room in which we knew the TV was not working. It goes without saying that this is absolutely inexcusable and certainly should not have happened. I am also sorry... More 

Del Mar, CA, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel is not luxurios but you can't beat the location across the street from a beautiful beach and about a mile from the center of downtown Santa Barbara. It worked well for us on a short vacation. The room was clean and spacious, though not fancy, and we received good service from the staff at the hotel.

Review collected in partnership with Hyatt Hotels

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London, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

The hotel was cold and run down. My room was freezing and the heater was noisy all night. The coffee brewer blew up, the TV did not work, and the shower leaked all the time. This hotel does not meet the Hyatt Gold Standard. It is in need of a major refurbishment.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
H596BGM, General Manager at Hyatt Santa Barbara, responded to this review

Hello and thank you for alerting me to the challenges that you encountered during your stay with us. We are very disappointed that so many things went wrong for you and would very much like to make this up to you. Would you please email me directly at chris.lichtman@hyatt.com so that we can discuss a remedy? Thank you very much. More 

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Additional Information about Hyatt Santa Barbara

Address: 1111 East Cabrillo Boulevard, Santa Barbara, CA 93103 (Formerly Hotel Mar Monte)
Phone Number:
Location: United States > California > Santa Barbara
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Santa Barbara 3.5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hyatt Hotels Corporation, Priceline, Travelocity, Orbitz, Despegar.com, Hotels.com, HotelTravel.com, TripOnline SA and Tingo so you can book your Hyatt Santa Barbara reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Santa Barbara Hotel Santa Barbara
Mar Monte Santa Barbara
Mar Monte Hotel
Hotel Style:
#9 Spa Hotel in Santa Barbara
#10 On the Beach Hotel in Santa Barbara
#13 Business Hotel in Santa Barbara

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