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Embassy Suites Santa Ana - Orange County Airport North

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1325 East Dyer Road, Santa Ana, CA 92705
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Embassy Suites Santa Ana - Orange County Airport North
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Embassy Suites Santa Ana - Orange County Airport North
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525 reviews from our community

Traveler rating
    168
    129
    112
    74
    42
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bellingham, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The clear roof protected atrium in the center of the hotel makes you feel like you are in Hawaii. Waterfall, Koi fish, and turtles to entertain the kids while having a wonderful, buffet breakfast. Staff are all quite friendly and helpful. Very clean and comfortable. I loved having a sliding door to outside and views since many hotels today do... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dear Kathy H - We appreciate your sharing your comments from your stay with us. We are happy to hear you enjoyed our staff and the ambiance of the hotel. Thank you for your business and we look forward to serving you again in the future. Kindest regards, Tom Pugh More 

Union City, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Overall I liked this hotel and would stay again if need be. The staff was very friendly and helpful. We enjoyed the daily free breakfast and evening reception. My only complaints had to be the bad internet reception in our room and with how cold our room was and that we could not control the thermostat at this time of... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dear Reynaldo A - Thank you for reviewing your stay with us. We are pleased you enjoyed our staff and the hotel. I apologize for the issues you experienced with the Internet and room temperature. We will share these comments with our team to follow up. We appreciate your business and look forward to serving you on future visits to... More 

CORAM
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great stay - staff, all the amenities - would stay again. They have a reception for guests in the evening and their dining room was a fun place to eat. Lounge areas with spaces for quiet conversation.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dear lacruz928 - We appreciate your review from your recent stay with us. We are pleased you enjoyed our hotel and our staff, and especially our restaurant. Thank you for staying with us and we hope to serve you again soon. Kindest regards, Tom More 

Santa Ana, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel I would stay there again when I'm back in town. Awesome staff and the amenities are awesomne. They have a great indoor pool and awesome bar. There food there is also very good. Great hotel I would stay there again when I'm back in town. Awesome staff and the amenities are awesomne. They have a great indoor pool... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Timothy W, Assistant General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Jose, Thank you for your kind words regarding your excellent stay at our property. We greatly appreciate the time you took to complete this online review! We hope your future travels bring you back to the Orange County area soon, so that we can be of service once more! Very Respectfully, Timothy Wagner Assistant General Manager Embassy Suites Santa Ana... More 

Arizona
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here on a business trip and I was greatly pleased by the variety of food/drinks at the free breakfast and the closeness to the huge dining/shopping center called the District (less than a mile away). My room was cold, but the front desk delivered a space heater which helped.

Was this review helpful? Yes
Timothy W, Assistant General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

ArizonaTLC, Thank you for your review of your stay at our property. I'm so glad that our guest services team was able to meet all of your needs during your stay and that you enjoyed the attraction in the vicinity of the hotel. We look forward to being of service to you again, when your travels bring you back to... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff in the kitchen & some of the front desk personnel were courteous other than that no word from manager. I had issues with check in as room wasn't available when I arrived at 3 p.m. I had to wait 1 hour and 37 minutes to get my room. I got to the room and the sheets were dirty. Notified... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Timothy W, Assistant General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Ananrivera, Thank you for taking the time out of your busy schedule to review your recent stay at our hotel. I was saddened to read that we failed to meet your expectations in both service and product. I will personally be sharing your comments with our executive housekeeper and front office manager for corrective actions. Please know that we strive... More 

Suffern, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel staff was excellent. Friendly, responsive, accommodating. Free breakfast is top notch, and the kids love the indoor pond with large fish and turtles. Rooms are clean. Great for families on a budget. We've stayed here several times now, each time for 8 days+. Location is central to all SoCal theme parks, the beach, and other points of interest. Minutes... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Timothy W, Assistant General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Michael, Thank you so much for your kind words. It elates my team to know that you and your family consider this place to be your choice of hotels in the Orange County area. Thank you for staying with us and we look forward to seeing you again sometime soon! Timothy Wagner, CRDE Assistant General Manager Embassy Suites Santa Ana... More 

Wolverhampton
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We will always try to stop at the Embassy Suites group of hotels - often the LAX branch. So we new what to expect when we came to this branch - and were not disappointed. The hotesl hves a 'prison cells' look about them but the green foliage and koi carp filled pools throughout the ground floor give them a... More 

Was this review helpful? Yes
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dear wt175 - We appreciate your review from your stay with us. We are very pleased to hear you had a wonderful visit with us. Thank you for your business and we look forward to serving you again soon. Kindest regards, Tom Pugh More 

Denver, Colorado
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed there for 5 days, 2 of those 5 days I received no room service. Unfriendly staff, bad internet and cable service. Overall one of the worst hotel stays ever! I will not be visiting this nightmare of a place again.

Was this review helpful? Yes 4
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dear Yvonne G - I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. Thank you for sharing... More 

Cambridge, Canada
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed at several Embassy Suites around the country without any complaints. However, at this one we were disappointed with the cleanliness of our room. The bed covers had what looked like wine stains and we found old grapes on the floor in the bedroom. The trash can had not been completely emptied as there were grape stems still... More 

Was this review helpful? Yes
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dear Howard R - We appreciate your review of your recent stay with us. I certainly understand the unpleasant surprise with the housekeeping issues in your room...I apologize for that happening to you. We will follow up with our housekeeping team immediately. We are happy to hear you enjoyed our evening reception and cooked to order breakfast. Thank you for... More 

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