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Embassy Suites Santa Ana - Orange County Airport North

3.0 of 5 1325 East Dyer Road, Santa Ana, CA 92705
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Embassy Suites Santa Ana - Orange County Airport North
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Embassy Suites Santa Ana - Orange County Airport North
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498 reviews from our community

Traveler rating
    158
    121
    107
    72
    40
See reviews for
181
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My family and I stayed at this location back in January for a Disneyland trip. The guest service right from the get-go was phenomenal. Mitchell at the front desk was very friendly, welcoming, and answered all of my questions. The breakfast staff deserves some major kudos. They were the best breakfast crew we have ever experienced. Every morning they were... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Spent a week here and loved it. Very comfortable and quiet room. Staff was excellent. Will definitely stay here again. Embassy Suites are one of my favorite. Morning breakfast is plentiful and filling; manager's evening reception is always needed after a long day of work. Only criticism is that manager's reception snacks need to be more than chips and salsa.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
SF Bay Area
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at your hotel during mid February 2015. We had a great experience with your valet team of Darius and Ron, and your Front Desk staff. The room was clean and we had a restful stay. Thanks again for a wonderful stay.

Was this review helpful? Yes
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dear Fun4ourgang- Thank you for your review of your stay with us. We are so pleased to hear you enjoyed the hotel and service, especially from Darius, Ron, and our front office team. We appreciate your business and look forward to serving you again soon. Kindest regards, Tom Pugh More 

Orange, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago

The vending machines on the Diamond Member floor didn't work. I was billed for parking when I didn't have a car and I used the Hotel's airport shuttle. Other than that, it was pretty good. I will probably stay there again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Timothy W, Assistant General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Lanford, Thank you for your review of your recent stay with us at the Embassy Suites Santa Ana - Orange County Airport North. We greatly appreciate your feedback! Please accept my apology on behalf of the hotel for the billing error that you experienced. I am so glad to hear that the front desk was able to resolve the mistake... More 

Montrose, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My only problems were paying for parking (I stayed here a year ago and there were not any charges) and the room was cold. Other than that, this is an excellent facility. The breakfast was excellent as were the exercise facilities.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Timothy W, Assistant General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dan, Thank you for your review of your recent stay with us. It is always thrilling to hear guest have excellent stays with us. We look forward to having you back with us on your next trip to the Orange County area. Warmest Regards, Timothy Wagner Assistant General Manager Embassy Suites Santa Ana - Orange County Airport North More 

Palm Coast, Florida
2 reviews
3 of 5 stars Reviewed 1 week ago

I feel like I was robbed. I travel for business and this was my first time in Santa Ana. When I arrived, the Valet came out and told me there was a $4/day charge for Valet service. What he didn't tell me is there is a $15/day charge for parking. That I found out on check out.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Timothy W, Assistant General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

John, Thank you for reviewing your recent stay at the Embassy Suites Santa Ana - Orange County Airport North. Please accept my apology on behalf of the hotel that you were caught off guard by our published charges. We work diligently to make sure all charges, fess, and taxes are published on our websites, confirmation letters, reservation centers, and even... More 

Sebastian
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Where to start? I was staying here for business for 6 days, Sunday to Saturday. I normally stay at an Embassy whenever I can since you know what you are getting normally, and I say normally. Upon check in, where I was not greeted as a gold member nor given a room upgrade or even the waters you are supposed... More 

Was this review helpful? Yes
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dear Snaglpus00- I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff... More 

Bath, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The facility and staff are top notch...I highly recommend the brand and location to family vacation and business travel. Excellent service and value! The made to order breakfasts and exceptionally clean facilities exceeded my expectations.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dear Charles G - We appreciate your review from your recent stay with us. Our team is very pleased that you enjoyed the hotel and the service from our staff. Thank you for your business and we look forward to welcoming you back soon. Kindest regards, Tom Pugh More 

Westminster, California
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were on vacation in the area and met up with some friends at a nightclub. A few of them had a little bit too much to drink and a 2 Hour Drive ahead of them. I was not comfortable in letting them make that long drive after having a long night. So I jumped on my Hilton honors app... More 

Was this review helpful? Yes 1
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

Dear Dennisbynum - We appreciate your review from your stay with us. We are happy to hear that our Hilton HHonors app worked well for you and that you enjoyed your stay. Thank you for your loyalty to the Hilton family of hotels and we look forward to serving again. Kindest regards, Tom Pugh More 

1 review
3 of 5 stars Reviewed 3 weeks ago

If the Manager's reception is meant to be a welcome and make you feel good about the experience, it comes up short. There are no top shelf liquors; the food is AM/PM snacks and even the bar tender asks you to add your own garnish into your drink. The breakfast sign says "cook to order", yet when I asked for... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tom P, General Manager at Embassy Suites Santa Ana - Orange County Airport North, responded to this review

189robertv - Thank you for your review from your stay with us. We are sorry to hear the complimentary evening reception and our complimentary breakfast was not up to your expectations and we apologize. We appreciate your business and hope to serve you again in the future. Kindest regards, Tom Pugh More 

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Additional Information about Embassy Suites Santa Ana - Orange County Airport North

Address: 1325 East Dyer Road, Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Santa Ana - Orange County Airport North 3*
Number of rooms: 300
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites Santa Ana - Orange County Airport North CA
Hotel Style:
#2 Green Hotel in Santa Ana
#6 Family Hotel in Santa Ana

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