We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 25 Santa Ana hotels

Comfort Inn and Suites John Wayne Airport

2.5 of 5 Hotel   |   2620 Hotel Terrace Dr., Santa Ana, CA 92705
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Save Saved
You added Comfort Inn and Suites John Wayne Airport to your Saves list
Comfort Inn and Suites John Wayne Airport
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
49%
Ranked #14 of 25 hotels in Santa Ana
A recent review
4 of 5 stars reviewed yesterday
Jim K Tampa, Florida
Write a Review

110 people have reviewed this hotel

Traveler rating
    12
    37
    27
    19
    15
See reviews for
24
31
12
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Tampa, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have been coming here for over 20 years. It used to be fantastic but now its bad and getting worse. The price fluctuates and they could care less if you are a long time customer or not. Its noisey near the poor, the sink leaked, they put a replacement TV in my room and ran the cord around the... More

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

I have a car bigger than the room. Terrible advertising for a "suites" hotel not to mention people puking in the halls and running around uncontrolled. Canceled and moved to Quality Suites across the street.

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Salt Lake City, Utah, Usa
2 reviews
5 of 5 stars Reviewed 3 weeks ago

it was one of the best stays i have ever had at a hotel! there was plenty of parking. the check in staff was pleasant. The hot tub was wonderful and large. The beds were comfortable. The breakfast was plentiful! Could not have asked for more.

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I'm glad to hear you enjoyed your stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.... More

Sunny Southern California
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 26, 2014

Made reservations here only due to the few "good" reviews. Maybe I'm biased but I was always told if you have a bad feeling, follow that advice. Upon locating the hotel, it was located in a hotel "row", so there were others all around. This one really looked like a drug and alcohol rehab center. Check in was very pleasant,... More

Was this review helpful? Yes
Chicago, Illinois
2 reviews
1 of 5 stars Reviewed February 24, 2014

Worst experience EVER! I travel a lot for business, and I have to tell you this property needs some serious help! Rude people at the front desk, and as a man it's not too often that I feel the need to clean a hotel room, but this place was filthy! And whatever you do, don't leave anything in your car,... More

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Ordinarily our desk staff receives good reviews for their service, and I apologize that this was not your experience with them. I'll speak to them and emphasize the need... More

Chesapeake, Virginia
Contributor
14 reviews 14 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 10, 2014

Hotel is not maintained well (wall paper peeling off the walls in the bathroom; furniture very old and damaged; beds feel like concrete slabs) and offers only good price as reason for staying here. The location is good however there are many other hotels offering a better experience in the same neighborhood. Staff are much better than the hotel. Price... More

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I assure you the description of the room you gave is certainly not typical for us. We have a preventive maintenance team whose sole job is to walk through... More

Pratt, Kansas
Top Contributor
52 reviews 52 reviews
41 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 22, 2014

I read some of the negative reviews, and I didn't experience any of the bad service or dirty rooms. The gentlemen who checked me in and out were very professional, polite, and seemed interested in how my stay was. The room was nothing special, and the television was old, but the signal on it was great, so I don't have... More

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I'm very happy you enjoyed your stay with us. We do have some improvement projects underway, including updating all of our TVs with flat panels. Unfortunately there are no plans to upsize the refrigerators in the rooms, which are all the same... More

Naperville, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 10, 2014 via mobile

I stayed here for one night. I used choice privilege points for the stay. I didn't expect to be impressed with this hotel. I wanted a point/cost efficient place to sleep for one night, with a clean bed. This is what I received instead: -Outdated bulky TV, with analog signal -very unusual placement of appliances. (Mini fridge right next to... More

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I had attempted to email you after your departure, however the address we have on file for you was rejected as invalid. We do have several improvement projects in the works to address a good number of the concerns you had during your... More

Henderson, Nevada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 7, 2014 via mobile

We arrived in the evening and although the guy at the first desk was very polite (that was the only good thing we experienced), the room wasn't clean when we entered, stains on the sheets, holes in the comforter, the bathtub was dirty and wouldn't even drain. Although maintenance did come and fix it, we were still not happy with... More

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I assure you that was not typical of our room conditions, and I'm very embarrassed by it having been so bad. On behalf of the... More

Keizer, Oregon
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2013

20 minutes from Disneyland & the beach. 5-10 minutes from the airport. Nice staff. Clean rooms. Comfy bed. Lots of nice pillows. Clean bathroom. Room had a microwave, fridge, coffee, internet, nice TV, iron & ironing board. Good heater/AC. Hotel has a nice pool & spa area. Nice courtyard patio for pool & dining. Great value & location for the... More

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Dear Sharon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I'm very glad to hear that your overall experience with us was wonderful. We do have an improvement project in the works at the moment to expand our breakfast area to better accommodate our guests, and we plan to have... More

Been to Comfort Inn and Suites John Wayne Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn and Suites John Wayne Airport

Also Known As:
Comfort Inn And Suites John Wayne Airport Hotel Santa Ana
Comfort Inn And Suites John Wayne Airport Hotel
Comfort Inn Santa Ana
Comfort Suites Santa Ana
Santa Ana Comfort Suites
Comfort Inn And Suites John Wayne Airport Santa Ana, Orange County, CA
Address: 2620 Hotel Terrace Dr., Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 25 hotels in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn and Suites John Wayne Airport 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Priceline, Booking.com, Travelocity, Choice Hotels, Tingo, HotelsClick, Hotels.com, Agoda and Venere so you can book your Comfort Inn and Suites John Wayne Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Comfort Inn and Suites John Wayne Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.