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Comfort Inn and Suites John Wayne Airport

2.5 of 5
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2620 Hotel Terrace Dr., Santa Ana, CA 92705
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Comfort Inn and Suites John Wayne Airport
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Ranked #15 of 26 Hotels in Santa Ana
A recent review
4 of 5 stars reviewed 3 weeks ago
Photoguy505 Anaheim Hills, California
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22 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Indio, California
1 review
2 of 5 stars Reviewed 1 week ago

My husband and I stayed here this past weekend, when we got there it is this place is old and dirty. seems like they just cover the wall with paint and not replacing it. the stair floor paint was cheeping off, and dirty, the room was ok, the carpet was dirty and smelly, the tub was old, the breakfast was... More 

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CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. I apologize for your experience with us. We are currently in the process of remodeling our rooms and renovating the entire property. Part of the remodel for the room is new carpets and we are waiting until the rooms are finished before refinishing our walkways and... More 

Anaheim Hills, California
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Love this place. We stayed here 4 times in 4 months while relocating to Orange County 3 years ago, and when we had a household emergency last week it was this hotel we chose. If anything, it got better! The room seemed cleaner and the whole place seemed better. It was definitely more enjoyable this time

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. We were delighted to have you back again, and I'm thrilled to hear your stay was the best yet! When our new owners purchased us less than a year ago they placed an emphasis on improvement both in the service we provide as well as the... More 

Princeton
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was impressed with the layout of this Comfort Inn, it had a nice wraparound common area with a pool that connected to the office and the breakfast area. The common area included tables and chairs, as well as seating around the pool. The building also had ample parking. The breakfast was fairly good, including hot sausage, egg, and waffles.... More 

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CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to write such a wonderful review of your stay at our hotel. I'm delighted that your experience with us was such a wonderful one! We hope to see you again the next time you visit the area, and thank you very much for letting us be a part of your visit this time. Sincerely,... More 

Imperial, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Coming to Orange Co, for this memorial for the victims of a plane crash in 1965, I was representing the Marine Body Recovery Team......that day changed my life and I often think about that day, the men and what we had to go thru to bring them back to their families............Comfort Inn was a nice get away from the activities.

Was this review helpful? Yes 1
Yorkton, Canada
Level Contributor
119 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel due to competitive pricing. We were placed in room that was renovated and have no complaints to that regard. Once renovations are done I would think the hotel will be nice. A lot of things are tired but with some updating should be fine. Only issue we encountered was lack of parking due to painting and... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is the worst Comfort Inn I have stayed at. The hotel was under construction and the water was shut off when I checked in. My toilet "exploded" and I ended up with water all over. The internet did not work. When I talked with the front desk about the internet, I was told the front desk had already received... More 

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay at out hotel. On behalf of the entire staff I apologize for not having exceeded your expectations. As you mentioned we are currently in the process of renovating the hotel in order to provide our guests with a superior stay experience. As a part of this we are placing... More 

Wyoming
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Recently renovated - rooms look nice. Good breakfast with a selection of hot items. Very convenient to Orange County Airport if you're flying in late or leaving early and want a place close by. Pool area looked nice. The only negative is the view from the back rooms is of an industrial area & a storage lot. The property itself... More 

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. I'm delighted that your stay was so enjoyable! Our new owners take great pride in their properties and as such have begun the renovations process, and I'm very glad you were able to experience one of the newly done rooms. We hope to see you again... More 

Laughlin, Nevada
1 review
2 of 5 stars Reviewed May 2, 2015

We stayed 4/19/15, the night they were resurfacing their entire parking lot. Guests were forced to park on the other side of the freeway in a Motel 6 parking lot with a shuttle to take you back and forth. Of course this type of maintenance needs to be done, but the staff was not at all sympathetic or apologetic about... More 

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Paso Robles, California
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed March 25, 2015

We stayed at this facility in March of 2015. It is comparatively cheap but even for a Comfort Inn facility it is very weary. The room was marginal at best. The bathroom and bathtub were chipped, spotty, not well cleaned. Walls were stained and dirty throughout. Overall, the entire place is in serious need of an overhaul. The beds were... More 

Was this review helpful? Yes 2
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 23, 2015

I am only giving this hotel one star because that is what is required as minimum. I read some of the reviews after the stay and this place needs way more than updating. The stay began with coming back from dinner and having someone doing drugs in one corner of the back parking lot and someone else urinating in another.... More 

Was this review helpful? Yes 1
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