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Comfort Inn and Suites John Wayne Airport

2.5 of 5
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2620 Hotel Terrace Dr., Santa Ana, CA 92705
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Comfort Inn and Suites John Wayne Airport
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Ranked #19 of 26 Hotels in Santa Ana
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15 reviews from our community

Traveler rating
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    3
    0
    4
    5
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9
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1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Laughlin, Nevada
1 review
2 of 5 stars Reviewed 2 weeks ago

We stayed 4/19/15, the night they were resurfacing their entire parking lot. Guests were forced to park on the other side of the freeway in a Motel 6 parking lot with a shuttle to take you back and forth. Of course this type of maintenance needs to be done, but the staff was not at all sympathetic or apologetic about... More 

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Paso Robles, California
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 25, 2015

We stayed at this facility in March of 2015. It is comparatively cheap but even for a Comfort Inn facility it is very weary. The room was marginal at best. The bathroom and bathtub were chipped, spotty, not well cleaned. Walls were stained and dirty throughout. Overall, the entire place is in serious need of an overhaul. The beds were... More 

Was this review helpful? Yes 2
Las Vegas, Nevada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 23, 2015

I am only giving this hotel one star because that is what is required as minimum. I read some of the reviews after the stay and this place needs way more than updating. The stay began with coming back from dinner and having someone doing drugs in one corner of the back parking lot and someone else urinating in another.... More 

Was this review helpful? Yes 1
North Carolina
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 14, 2015

Room was clean, but the bathroom needed renovating badly. Sink plug didn't work so water drained slowly out of sink, tub is badly chipped, toilet stained. Free WiFi was usually not working. Made looking things up on the laptop for apartment hunting very tough. I was constantly calling the desk letting them know when the WiFi was out, sometimes they... More 

Was this review helpful? Yes 2
Fruitland, Idaho
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2015

This hotel's rooms need some updating. We had a quiet room on the back. Staff was very pleasant. Breakfast was better than continental. Pool was really clean and warm and they kept towels out all the time. Location was great.

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Michigan
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 15, 2015

Hotel has problems: 1) They use a credit card imprinter to store credit card number 2) Person who check us in looked unprofessional to say the least (button up shirt with a graphic representation of a tie printed in it and a faux fur collared leather jacket) 3) Rooms not maintained well: A) Window frame separating from glass, all of... More 

Was this review helpful? Yes 3
uk
Top Contributor
204 reviews 204 reviews
96 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed February 6, 2015

Stayed here evening of 5 feb. Very good hotel. Plenty of free parking , and elevators to higher floors . Clean well appointed room. Free wifi and good quality breakfast with seating in the lobby area. . Good beds and friendly staff. Recommended

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CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you very much for taking the time to write such a wonderful review of your stay with us. I'm thrilled that your experience was such an excellent one! I'm also pleased to say that as good as your stay was this time around, it will be even better in the future. Our new ownership has many renovation projects planned... More 

Laguna Woods, California
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 27, 2015

I moved here from another hotel in Santa Ana. You may see my review of that one. "9 months at the Holiday Inn". I couldn't afford to stay at that one any longer so I was lucky enough to find the Comfort Inn. I had a room right at the pool and hot tub at about half the price. Now... More 

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CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your stay at our hotel. It was an absolute pleasure to have you here, Michael. The staff and I were happy to help you in every way possible, and we were sad to see you go (though thrilled for you to have found such a wonderful place to move in to!) On... More 

Upland CA
2 reviews
5 of 5 stars Reviewed January 10, 2015

Even though it wasn't far from my home i'am in sales so I needed nice neat place more local in that area were I could meet customers in that area they are part of choice hotels and had specials were you earned a free night after two different stays Ontario CA was another location they were very Courteous, let me... More 

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CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. I'm thrill to hear your experience was so enjoyable! I'm glad to hear as well that you've joined the Choice Privileges program and are taking advantage of the wonderful offers to be had with it. We hope to see you again in the future! Sincerely, Andre... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 10, 2015

If you enjoy people arguing about meth and the pounds of drugs they have or if you enjoy throw up in the parking lot after someone exited their car- then this is your place! We watched two people fighting early one morning in the lobby during breakfast about all the meth she's doing and then we had to call security... More 

Was this review helpful? Yes 2
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. On behalf of the entire staff I sincerely apologize for the experience you had! The events you describe are certainly not typical for our hotel, and I'm deeply embarrassed that this happened to you. We have recently been acquired by new ownership, and over the upcoming... More 

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