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All 26 Santa Ana hotels

Comfort Inn and Suites John Wayne Airport

2.5 of 5 Hotel   |   2620 Hotel Terrace Dr., Santa Ana, CA 92705
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Comfort Inn and Suites John Wayne Airport
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Ranked #17 of 26 Hotels in Santa Ana
A recent review
5 of 5 stars reviewed 4 weeks ago
ianbeale uk
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9 reviews from our community

Traveler rating
    3
    2
    0
    1
    3
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5
Couples
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1
Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Michigan
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Hotel has problems: 1) They use a credit card imprinter to store credit card number 2) Person who check us in looked unprofessional to say the least (button up shirt with a graphic representation of a tie printed in it and a faux fur collared leather jacket) 3) Rooms not maintained well: A) Window frame separating from glass, all of... More 

Was this review helpful? Yes 1
uk
Top Contributor
188 reviews 188 reviews
88 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here evening of 5 feb. Very good hotel. Plenty of free parking , and elevators to higher floors . Clean well appointed room. Free wifi and good quality breakfast with seating in the lobby area. . Good beds and friendly staff. Recommended

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you very much for taking the time to write such a wonderful review of your stay with us. I'm thrilled that your experience was such an excellent one! I'm also pleased to say that as good as your stay was this time around, it will be even better in the future. Our new ownership has many renovation projects planned... More 

Santa Ana, California
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 27, 2015

I moved here from another hotel in Santa Ana. You may see my review of that one. "9 months at the Holiday Inn". I couldn't afford to stay at that one any longer so I was lucky enough to find the Comfort Inn. I had a room right at the pool and hot tub at about half the price. Now... More 

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your stay at our hotel. It was an absolute pleasure to have you here, Michael. The staff and I were happy to help you in every way possible, and we were sad to see you go (though thrilled for you to have found such a wonderful place to move in to!) On... More 

Upland CA
2 reviews
5 of 5 stars Reviewed January 10, 2015

Even though it wasn't far from my home i'am in sales so I needed nice neat place more local in that area were I could meet customers in that area they are part of choice hotels and had specials were you earned a free night after two different stays Ontario CA was another location they were very Courteous, let me... More 

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. I'm thrill to hear your experience was so enjoyable! I'm glad to hear as well that you've joined the Choice Privileges program and are taking advantage of the wonderful offers to be had with it. We hope to see you again in the future! Sincerely, Andre... More 

1 review
1 of 5 stars Reviewed January 10, 2015

If you enjoy people arguing about meth and the pounds of drugs they have or if you enjoy throw up in the parking lot after someone exited their car- then this is your place! We watched two people fighting early one morning in the lobby during breakfast about all the meth she's doing and then we had to call security... More 

Was this review helpful? Yes
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. On behalf of the entire staff I sincerely apologize for the experience you had! The events you describe are certainly not typical for our hotel, and I'm deeply embarrassed that this happened to you. We have recently been acquired by new ownership, and over the upcoming... More 

Antioch, California
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 9, 2015

Booked our room Thursday night knowing we would check in early Friday morning. upon arriving at the hotel around 5AM no one was attending the front desk. I waited quite a while and no one came out until the phone rang. After checking into the room my grand daughter got locked into the bath room. It took several calls to... More 

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San Luis Obispo, California
1 review
2 of 5 stars Reviewed January 4, 2015

The place is worn out and beat. Stayed two nights and checked in late the first night. Room smelled like heavy duty cleaning chemicals but too tired to deal with the problem. Shower was moldy, thick silicone around all of the fixtures and what must have been three layers of paint on everything. Contact front desk and they agreed to... More 

Was this review helpful? Yes
Lehi, Utah
Top Contributor
96 reviews 96 reviews
6 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed December 29, 2014

We were very pleased with out stay here. The room was clean, the beds were comfortable, and the management was quick to respond to every request. We were pleased with the complimentary breakfast including scrambled eggs, sausage patties, waffle makers, assorted doughnuts and pastries, assorted breads, bagels, and English muffins, yogurt, hard-boiled eggs, assorted cereals with milk, oatmeal, orange and... More 

Was this review helpful? Yes 1
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to write such a wonderful review of your recent stay at our hotel. I'm absolutely thrilled that we could make your stay such an excellent experience for you! Our new ownership takes great pride in their properties, and we have many upcoming projects to make it an even better place to stay including repairs... More 

Patterson
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2014

It was a last minute stay and we were happy about the price and spaciousness of the hotel. It is outdated but clean. The coffee was good and so was the hot breakfast. It was in a quiet area so sleeping was good despite being near an airport. Also had a microwave and refrigerator.

Was this review helpful? Yes 1
CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to write such a wonderful review of your stay at our hotel. I'm delighted to hear you stay was such a wonderful experience for you! Our new ownership is in complete agreement with you that the property is a bit outdated, and they have many projects planned for the upcoming months to address that.... More 

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Additional Information about Comfort Inn and Suites John Wayne Airport

Address: 2620 Hotel Terrace Dr., Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn and Suites John Wayne Airport 2.5*
Number of rooms: 129
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Also Known As:
Comfort Inn And Suites John Wayne Airport Hotel Santa Ana
Comfort Inn Santa Ana
Comfort Suites Santa Ana
Santa Ana Comfort Suites
Comfort Inn And Suites John Wayne Airport Santa Ana, Orange County, CA

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