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All 25 Santa Ana hotels

Comfort Inn and Suites John Wayne Airport

2.5 of 5 Hotel   |   2620 Hotel Terrace Dr., Santa Ana, CA 92705
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Ranked #15 of 25 hotels in Santa Ana
A recent review
3 of 5 stars reviewed 3 days ago
TECAS_AT Louisville
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127 people have reviewed this hotel

Traveler rating
    13
    38
    33
    22
    21
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31
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Louisville
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The rooms are clean and equipped with new TV-Sets. The stuff was really helpful and friendly. The breakfast is standard for this Type of Hotel Just the breakfast area which is located in the Lobby is very small! It is almost the best price you will get in this area!

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Fairfield, Connecticut
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 weeks ago

I have stayed at several hotels on Hotel Terrace. This is the most disappointing. Except for one person, the staff is indifferent. Cleaning staff is good. There is no computer in the lobby, but the hotel offered to print boarding passes. Breakfast? Well, you could easily skip it. There are things that can't be fixed: Walls are thin, so hope... More

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Las Vegas, Nevada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 7, 2014

We Checked into the Comfort Inn on Hotel Terrance Dr in Santa Ann Ca on on July 28th 2014 We were in Santa Ana to Lay my Husband to res at sea in Newport Beach. SO First the A/C did not work work the first 3 days we were there we were there with a disabled person and was put... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 6, 2014

I stayed last night with my family at this hotel and we were next to a room that they let 10 people stay in, no kidding, sleeping bags on the floors. I reported that to the front desk and they said that it was a church group and it was ok?? I explained it was 11:30 pm and we were... More

Was this review helpful? Yes 1
SF Bay Area
Top Contributor
60 reviews 60 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed August 5, 2014

Very loud air conditioning unit. Had to sleep with pillow over head, but it was too hot during stay to not have ac on. Bed sheets and pillow fine. Towels the motel kind. Mini Fridge and small microwave (popcorn making size). Overall worn and dirty. Carpet dirty. Shower not been cleaned properly, only superficially. I would not sit in the... More

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Palm Coast, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 4, 2014

We always stay at Comfort Suites locations when traveling and were extremely disappointed with the condition and service at the Santa Ana property. It was poorly maintained--upon arrival one of the 2 elevators did not work. Upon departure early the next morning to catch a flight out--BOTH elevators did not work and my husband had to carry a heavy suitcase... More

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Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 24, 2014

The room provided had foul smell.. It appears the carpets were not cleaned for a long time... The toilet wasn't clean and the flush didn't work.. Breakfast while had no great choices but was decent. Wifi did not work most of the time while there have been plenty of routers though.. Better avoid this hotel.

Was this review helpful? Yes 1
Maricopa , Arizona
Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 23, 2014

We came into town for a reunion- We arrived Friday afternoon . The Good - The lobby is very pretty and the grounds look nice at first glance. It was conveniently located to the airport and other places around Irvine that I needed to be. I booked a King bed w/ Sofa bed( 4 people in the room) . I... More

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1 review
3 of 5 stars Reviewed July 3, 2014

I have stayed at this Comfort Inn as often as twice a year for the past 6 years mostly because it is 5 minutes from my granddaughters. It was a reasonably priced place at $60 a nite for several years. Some of the rooms have been updated during that time but some have not. My room two weeks ago was... More

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CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your recent stay with us. On behalf of the entire staff I apologize that your most recent stay with us was so disappointing for you! Our new GM has been pushing several projects to improve the overall property and rooms, and some of the results can already be seen in the rooms,... More

Peoria, Arizona
Top Contributor
65 reviews 65 reviews
27 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed June 25, 2014

The room I was in was next to a railroad track. Only noisy when the train went by which averaged every 30 to 40 minutes. Breakfast was ok but not enough for the amount of guests who all seemed to come at the same time. Unfortunately there is not an exercise room.

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CA800, Manager at Comfort Inn and Suites John Wayne Airport, responded to this review

Thank you for taking the time to review your stay at our hotel. I'm glad to hear that overall you had a good experience with us. I apologize for the noise you experienced with the trains. The tracks behind us is a train car storage area and dead ends so that no through traffic is possible. Generally this makes it... More

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Additional Information about Comfort Inn and Suites John Wayne Airport

Address: 2620 Hotel Terrace Dr., Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn and Suites John Wayne Airport 2.5*
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Also Known As:
Comfort Inn And Suites John Wayne Airport Hotel Santa Ana
Comfort Inn Santa Ana
Comfort Suites Santa Ana
Santa Ana Comfort Suites
Comfort Inn And Suites John Wayne Airport Santa Ana, Orange County, CA

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Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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