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Courtyard by Marriott San Ramon

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18090 San Ramon Valley Blvd, San Ramon, CA 94583
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Courtyard by Marriott San Ramon
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Courtyard by Marriott San Ramon
Courtyard by Marriott San Ramon
Courtyard by Marriott San Ramon
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122 reviews from our community

Traveler rating
    29
    57
    24
    7
    5
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27
19
12
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Elk Grove, California
Contributor
11 reviews 11 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

There were multiple errors when I checked in ... they told me it was a king room (it wasn't), the room wasn't ready, so when I went back to the front desk, they told me if I REALLY wanted a king sized bed that it would cost me extra, and then to compensate for all their errors placed me in... More 

Was this review helpful? Yes
Lisa D, General Manager at Courtyard by Marriott San Ramon, responded to this review

Thank you for taking the time to review our hotel. We value all guest feedbacks in our efforts to continually improve our guest satisfaction. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience here at the... More 

Lake Tahoe, California
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was newly remodeled and the hotel fulfilled our pre-request for a quiet room on the non-freeway side of the hotel but what ruined everything was the long black strands of hair on the bathroom floor!??? (which were definitely NOT ours if you saw us) This put into question the cleanliness of the entire room. Arriving late and in... More 

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Lisa D, General Manager at Courtyard by Marriott San Ramon, responded to this review

Thank you for taking the time to review the Courtyard by Marriott San Ramon. We do value your feedback and use your comments as teaching tools to improve our guest experience. I apologize that there was hair in the bathroom, as this is not up to our standards. We take pride in ensuring that your have a memorable experience with... More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 4 weeks ago

We were in San Ramon for a dance event for my niece. A beautiful hotel with lots of amenities! Most important, we would like to give THANKS to the entire staff for going above & beyond for their professional & courteous service!!! Special thanks to the Asst. Manager Ross who was EXCEPTIONAL! He was very kind & we loved his... More 

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Linda R, General Manager at Courtyard by Marriott San Ramon, responded to this review

Hello, Thank you so much for taking time out to recognize our staff here at the Courtyard by Marriott - San Ramon. I will be sure to share your comments with our team, as they try very hard every day to make our guests experience a positive one. We hope to see you back here again soon! More 

Contributor
13 reviews 13 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 14, 2015 via mobile

The hotel is decent with nice, spacious rooms and courteous staff. Location is convenient, and they offer complimentary drop and pick up from nearby offices (5 miles). Restaurant needs improvement. They have a very limited menu so u end up wanting for variety. Nearby there are a couple of restaurants (american and mexican).

Was this review helpful? Yes 1
Linda R, General Manager at Courtyard by Marriott San Ramon, responded to this review

Hello, Thank you so much for taking time out to recognize our staff here at the Courtyard by Marriott - San Ramon. I will be sure to share your comments with our team. Our Bistro does have a limited menu, however we do change our menu seasonally so we hope the next time you are in the San Ramon area... More 

Kfar Saba, Israel
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 5, 2015

The hotel is nice, located in convenient place close to the highway, my room was at the opposite site so I didn’t suffer the noise. Still I was disappointed. I would expect that for this price breakfast will be included, apparently it didn’t. The hotel doesn’t have a real restaurant, just kind of a bar that sell some food, (... More 

Was this review helpful? Yes 1
jacqueline A, Guest Relations Manager at Courtyard by Marriott San Ramon, responded to this review

Thank you for taking the time to review our hotel. The Courtyard San Ramon is designed to give our guests choices for either relaxing in our rooms, or enjoying our vibrant Bistro, Lobby and Home Theater/Library areas. Our Bistro provides a wide variety of freshly prepared delicious menu items for Breakfast and Dinner. Our Bistro also sells Starbucks coffee, which... More 

San Antonio
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 18, 2015

This property is obviously for the business traveler. My husband and I stay there as it is very close to our son and family. This past Thanksgiving night we came to our room to find the climate positively glacial. The thermostat was set on air conditioning for 68 degrees. We rectified that and called for extra blankets, which were delivered... More 

Was this review helpful? Yes 1
jacqueline A, Guest Relations Manager at Courtyard by Marriott San Ramon, responded to this review

Thank you for your review of our hotel. We do value all feedbacks and use these to evaluate our product and service level to our guests. All our rooms have individual temperature controls, which allow each guest to set the temperature that is desired. Our location is very ideal for business travelers due to our proximity to the Bishop Ranch... More 

Bengaluru (Bangalore), India
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 17, 2015

Very comfortable business hotel stay in San Ramon. The room is comfortable, very courteous staff and provided complimentary shuttle to office during my 1 week of stay. The staff works together as one team and aspire to take the hotel rating to 5 star. Ample parking option and well maintained property. The rooms on the front side is preferred as... More 

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jacqueline A, Guest Relations Manager at Courtyard by Marriott San Ramon, responded to this review

Thank you for your review of our hotel! I will be sure to share you feedback with all our associates. At the Courtyard San Ramon we pride our self on delivering the very best of service to our guests. More 

Oakdale, United States
Contributor
20 reviews 20 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 11, 2015

Had a one night stay and was pleasantly surprised. Remodeled hotel, great staff, starbucks coffee and nice rooms. Little noisy facing the hwy but would highly recommend this hotel to anyone staying in the san ramon area.

Was this review helpful? Yes
jacqueline A, Guest Relations Manager at Courtyard by Marriott San Ramon, responded to this review

At the Courtyard San Ramon we take pride in delivering the very best of service to our guests. Thank you for recognizing our wonderful staff, I will share your comments with them. I would also like to mention that we also provide complimentary high speed internet access and parking. Our windows were upgraded in 2014 to eliminate the noise your... More 

Chico, California
Top Contributor
193 reviews 193 reviews
27 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed January 30, 2015 via mobile

Stayed here one night because it was close to our son and daughter laws. Nice place, ask for the senior discount. 62 years or older. The place actually had the a great breakfast and Starbucks coffee. We were shocked by the quality of the breakfast. Obviously we visit again that will be were we stay.

Was this review helpful? Yes 1
jacqueline A, Guest Relations Manager at Courtyard by Marriott San Ramon, responded to this review

Thank you for taking the time to review our hotel. We take pride in ensuring your stay is enjoyable and that we have met your expectations. As a company we are always seeking innovative ways to please and delight our guests. The addition of Starbucks Coffee and the Bistro in our hotel has delighted many of our other travelers also.... More 

Austin, TX
Top Contributor
217 reviews 217 reviews
44 hotel reviews
210 helpful votes 210 helpful votes
3 of 5 stars Reviewed November 17, 2014

Location is convenient, but it is right on the freeway and very noisy if you have a "courtyard" facing room. Even though the weather was delightful in the upper 70's, great for November, it was too loud outside of my courtyard facing room to "relax". That's even with a sound wall. I don't understand why Courtyard insists on charging for... More 

Was this review helpful? Yes
jacqueline A, Front Office Manager at Courtyard by Marriott San Ramon, responded to this review

Thank you for taking the time to review our hotel. We value all guest feedbacks in our efforts to continually improve our guest satisfaction. The Courtyard brand has a Bistro which as you mentioned is open for breakfast and dinner. While we do not offer a complimentary breakfast, all our delicious menu items are prepared fresh as items are ordered... More 

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