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Extended Stay America - San Ramon - Bishop Ranch - East

2.5 of 5
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2100 Camino Ramon, San Ramon, CA 94583
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Extended Stay America - San Ramon - Bishop Ranch - East
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Ranked #5 of 8 Hotels in San Ramon
A recent review
5 of 5 stars reviewed 6 days ago
Dano K Red Sea and Sinai, Egypt
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57 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Red Sea and Sinai, Egypt
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is located a stones throw from a variety of shopping and eating places. I requested a ground floor room close to an exit to facilitate letting my ($25/night extra!) pet out without going thru the lobby. I guess that may be my one thing I don't like! The bed is firm and comfortable, room large but not overly... More 

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Gig Harbor, Washington
Level Contributor
2 reviews
1 of 5 stars Reviewed 1 week ago

We checked in, dropped off our luggage, left until about 9p. When we arrived back in our room the sink and tub were backed with what looked and smelled like vomit! The kid at the front desk called the manager, Diwesh Puri, to see about changing us to two king rooms (since double rooms were not available) and he said... More 

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Travelers are raving about these San Ramon hotels

Sacramento, California, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel just for one night. Check-in/out was a breeze. We were given a room on the 3rd floor. But had to move to another room on the 2nd floor cause the bathroom sink was clogged. For one night's stay, we were happy. Room was spacious, clean, beds were ok, towels (one had a grayish stain but the... More 

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Riverside, California
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 24, 2015

We have employees staying here for several months and the staff has been extremely accommodating. The rooms are perfect for long term stays with all of the amenities that are needed. With very few choices in this area the price is great and you get more than just a typical hotel room with full kitchens and great service.

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San Ramon, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 23, 2015

Great service! Attentive to customers needs! Neith, a Front Desk Clerk was very helpful with our check-in, and tried to accommodate us in a professional manner! He was always so kind and cheerful. I even saw him pitching in with the Housekeeping Staff as he said he always helps when there is a void, (other employees not being able to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

Thank you so much for posting a review of our property. I am glad to read that our staff provided you with excellent customer service! I’m glad you had a great stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Tel Aviv District, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 18, 2015

Front desk personnel unkind, busy with their friends, talking on the phone while people are waiting for check-in. No lobby at all, just a shabby sofa and 2 chairs. Don't go there! there must be other places for 140$ which are better.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the issues that occurred during check-in. I met with our staff and had a team meeting to ensure that all guests receive professional customer service and will make sure that your experience is not repeated. I really... More 

San Ramon, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

After dealing with previous locations drugs, thugs, prostitution and break ins we had to move. We checked into this location a little over 2 months ago and have had an incredible experience with everything from guest service to maintenance. The staff always smiling even if they are called in at 6 am on a day off. Housekeeping is amazing and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your experience and our staff provided you with excellent customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

Salt Lake City, Utah
2 reviews
1 of 5 stars Reviewed January 30, 2015

Very dissatisfied with the level of everything. Party till 3 am next door and walls so thin we could hear everything. Pot smoking in the hotel. Heater didn't work. Cheap un-matching blankets on the beds. Front office help talked like a thug and complained about job to us at check-in. We were told what was to be provided for breakfast... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that our hotel did not meet your expectations. To uphold our company's high standards, we will be making sure all rooms have matching blankets on beds and that our front desk staff provides all guest with outstanding service moving forward. Thank you very much for bringing... More 

1 review
1 of 5 stars Reviewed December 6, 2014

Very very dissatisfied in our stay. First time we have stayed here, never will again. To begin with, I called the hotel in the late evening to let them know we would be checking in late as we were traveling many hours and I did this as a courtesy to the front desk staff. The man I spoke with was... More 

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connecticut
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed December 3, 2014 via mobile

booked here by accident but stating three nights. Room clean and fair size with stove, refrig etc. all full size. Bed queen is fine and slept well. The funniest thing is what they call breakfast. They open a cabinet in the lobby, set up a few coffee pots, on shelves below are a few pieces of fruit and some packaged... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the cleanliness and the convenience of the amenities in the room. I would like to apologize for our grab and go breakfast options and set up, I am sorry these did not meet your expectations. Our breakfast is designed for our... More 

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