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All 8 San Ramon hotels

Extended Stay America - San Ramon - Bishop Ranch - East

2.5 of 5 Hotel   |   2100 Camino Ramon, San Ramon, CA 94583
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Extended Stay America - San Ramon - Bishop Ranch - East
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Ranked #5 of 8 Hotels in San Ramon
A recent review
3 of 5 stars reviewed 3 weeks ago
barlone Tracy, CA
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47 reviews from our community

Traveler rating
    15
    11
    5
    4
    12
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11
4
7
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Shelton, Connecticut
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I am very unhappy with your Hotel. I am Disgusted with the level of service that was NOT provided. - I had to take out my own trash - I had to clean my own room - I had to WALK DOWN and was HANDED a Bin of kitchen supplies after I was told someone would bring them to me... More

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Tracy, CA
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Check in was perfect, the young lady at the front desk was very pleasant and even let us check in 30 min early. Room was nice and clean, expect the bed spread was wrinkled like someone had been sitting there. The little kitchen was nice to have. But they need a coffee maker and some cups. There was only 1... More

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Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the front desk attendant being pleasant and making you feel welcome. In regards to the coffee maker and mugs, you can now customize your kitchen by requesting those items with the front desk. I will work with my... More

San Ramon, California
1 review
1 of 5 stars Reviewed October 12, 2014

I had stayed at this facility about two years ago for business. It was dark and gloomy but it had some amenities and the price was right. This visit has been just terrible. You now have to ASK for everything - including a hair dryer. I called and asked for a hair dryer. Ten minutes later I finally gave up... More

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Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to read that our request process was an inconvenience for you, and that you received such poor service from our staff. To uphold our company's high standards, I will be... More

San Jose, California
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed September 18, 2014

We found rooms dirty and check in staff un helpful. We have posted in another review. There are much better values out there where hotel treat you friendly as a paying guest. The breakfast is not healthy and Whole Food or Safeway is not too far away. I assume this hotel caters to longer staying guest but I personally would... More

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Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

The feedback provided in your review is much appreciated. It upsets me to hear that our staff was not welcoming and that your room had cleanliness issues. I am sorry for your experience. I discussed your comments with the team, and we are re-training our housekeeping staff to make sure our rooms our cleaned per company standards. As well, I... More

Cody, Wyoming
Contributor
20 reviews 20 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 13, 2014

Another guest and I arrived at the same time, around midnight, to check in. We both had made reservations in advance, and we had paper copies of our reservations with confirmation numbers. But the clerk on duty seemed completely flummoxed by this and we had to endure much grumbling. It took half an hour before I ever saw my room,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that our staff member on duty was not very helpful in accommodating you during your check-in process. To ensure that a situation like yours doesn't happen again, we are continuously training our staff to be more efficient and accommodating. I apologize that our furniture was not up to... More

Antioch, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2014

How can the east extended be so opposite from the west location? It was as if we were motel 6 in a ghetto. We just left the Rennisance sports club for 139.00 with amentities, and for 20.00 extra we had all you can eat morning hot buffet or made to go breakfast. Not muffins and fruit. Disappointing! The police were... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

Andrea - Thank you for taking the time to tell us about your experience. The level of service and condition of your room that you described are unacceptable. Please accept our apologies. We will retrain our staff to make sure we are always providing our guests with quality service. We will also begin inspecting all areas of our hotel to... More

Pasadena, California
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 11, 2014

I booked a room online for my teenage son and I, specifically reserving a room with a queen bed and a pull out couch. When we arrived, we were given a room with a queen bed at best, no pull out couch. When I complained to the front desk and explained that this was unacceptable, I was told that there... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

Mary - The feedback provided in your review is much appreciated. We strive to provide our guests with all the comforts of home, so we are disappointed to hear that we were not able to accommodate your request. In response to your feedback, we will be reviewing our reservation procedures to ensure your experience is not repeated. We continually work... More

sausalito, ca
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 26, 2014

I rented 3 rooms for 2 nights for my crew. No one was happy. As acruz said: no amenities, not even a hair dryer. No basket in coffee pot to be able to brew provided bag of coffee. No extra blankets, not warned that towels are not offered daily unless an 8 day stay, not warned housekeeping not a daily... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

We read your comments about your stay with us and would like to take a moment to personally respond. The experience you described is truly regrettable. We have spoken to our front desk staff to ensure that they are communicating our policies during check-in. Kitchenware, hair dryers, and toiletries are stored in a clean, sterile environment at our front desk... More

Top Contributor
68 reviews 68 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 14, 2014

We came to this area for my nephew's graduation. The location was great and the price was affordable. The room was clean and comfortable for the price. We would stay here again. The beds are fairly comfortable too.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

We want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding the cleanliness of our hotel and are glad that you enjoyed your stay with us. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to... More

Ontario, California
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 17, 2014

Checked in 5/14/14 and stayed in room # 105. As I walked in hotel I smelled a strong detergent order. Front desk person friendly, however asked for wake up call and hotel doesn't provide. I was told to use my cell phone. Walked in room and noticed no shampoo or face cream, not provided by hotel. Need to use bar... More

Was this review helpful? Yes 2
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Additional Information about Extended Stay America - San Ramon - Bishop Ranch - East

Address: 2100 Camino Ramon, San Ramon, CA 94583
Phone Number:
Location: United States > California > San Ramon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Ramon - Bishop Ranch - East 2.5*
Number of rooms: 128
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Also Known As:
Extended Stayamerica San Ramon
San Ramon Extended Stay
Extended Stay San Ramon

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