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Extended Stay America - San Ramon - Bishop Ranch - West

2.5 of 5
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18000 San Ramon Valley Blvd, San Ramon, CA 94583 (Formerly Homestead Studio Suites)
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Extended Stay America - San Ramon - Bishop Ranch - West
Best prices for: 1 room 1 guest
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Ranked #5 of 8 Hotels in San Ramon
A recent review
4 of 5 stars reviewed 5 weeks ago
Val P San Ramon, California
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59 reviews from our community

Traveler rating
    17
    10
    8
    8
    16
See reviews for
9
Couples
0
10
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Ramon, California
1 review
4 of 5 stars Reviewed 5 weeks ago

Good value for longer stay. Has a kitchen, medium size fridge, all utensils. A few restaurants in walking distance. The center of the city, park, trails, several ethnic restaurants (Indian, Thi, Vietnamese etc) in 5 minutes drive. Safe area, convenient, close to freeway but relatively quiet because of double pained windows. Free wifi and for additional pay get faster speed.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Hi Val, Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed our hotel amenities and were able to take advantage of our great location! We can't wait to welcome you back soon! Thanks again for choosing Extended Stay America! More 

Overland Park, United States
2 reviews
4 of 5 stars Reviewed February 25, 2015

I picked this hotel because I in town for business for 1 day and most of the other hotels were sold out. It was convenient, no frills and a good price. The front desk clerk was nice. The room was clean. The "continental" breakfast could be improved. i went to check-out the next morning and no one was available but... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Hi Tiffany, Thank you so much for sharing your experience with us. I'm glad that you enjoyed our room and hospitality. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 14, 2015

Had a nice stay staff were friendly and the place was quite I sleep very well to be so close to the freeway apple bees is across the parking lot which made it even better would come here with children and family to save a little money.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that you were happy with our team, room and location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
1 of 5 stars Reviewed January 14, 2015

Horrible front desk attendant. Poor cleaning .overall poor experience . And I usually like staying with extended stay .but not this sadly company spends a lot of money with extended stay and we will not be staying at this site again .

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you had issues with our staff and the cleanliness of your room. In response to your feedback, I will keep working with my front desk and housekeeping staffs to ensure better customer service and better cleaning procedures. Your feedback is very important to us, so thank you... More 

Baltimore, Maryland
2 reviews
1 of 5 stars Reviewed December 13, 2014

Some observations from my first and only night: Broken toilet Mold (actual mold) at the bottom of the shower curtain Stains on the countertops Malfunctioning air-conditioner Dirty refrigerator Greasy cups in the dish/cutlery bin Price per night? $140 ...which is very difficult to reconcile when you consider that the hotel is an unabridged disaster. Never again and those who are... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that there were several maintenance and cleanliness issues. In response to your feedback, I am working diligently with my maintenance staff to get all issues resolved to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another... More 

1 review
5 of 5 stars Reviewed November 27, 2014 via mobile

Great attitude awesome people clean rooms great coffee good breakfast very safe environment awesome area children safe awesome security and close to interstate and food and grocery stores all together best management and staff and very quick response time on any problems

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to read your kind remarks about our staff, grab-and-go breakfast, and the safe and comfortable environment we provide at our hotel. It is so great to read that our staff was responsive and that our location was convenient for your needs. Thanks to your... More 

North Highlands, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

The hotel was very clean and quiet. It has easy access to the freeway but you can't hear the freeway noise. My room was clean and I actually enjoy the fact that housekeeping doesn't bother you unless you request something. The only negative comment is that I wish the room had a coffee maker instead of having to check one... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the cleanliness and safety of the hotel. In regards to your room not having a coffee maker, please know that we do offer coffee makers for guests to use at the front desk. They are available at no charge upon request. I will work... More 

Shelton, Connecticut
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 6, 2014

I am very unhappy with your Hotel. I am Disgusted with the level of service that was NOT provided. - I had to take out my own trash - I had to clean my own room - I had to WALK DOWN and was HANDED a Bin of kitchen supplies after I was told someone would bring them to me... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for providing us with details about your stay. The issues regarding customer service, cleanliness, and Wi-Fi that you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team has been counseled and coach about this. My front desk staff should've let you know that we do offer weekly housekeeping, but... More 

1 review
2 of 5 stars Reviewed September 29, 2014

My boyfriend stays here months at a time while he does business in California. The Hotel rarely cleans his room. I sent Roses to him as a surprise. The Office Staff didn't tell him he had a delivery even though he was in their office the next day. He ended up coming back to Oregon for the weekend. The roses... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that the housekeeping cleanliness wasn't up to our standards. As well, I am so sorry to read that my staff did not successfully communicate to your boyfriend that he had a delivery. In response to your feedback, I am working... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 24, 2014

Worst experience. Toilet didnt work, room smelled like smoke, air conditioning didnt work properly, internet didnt work initially. Wonder how they run a business like this. Eventually just gave up and cancelled the rest of my reservation and went to the Four Points. So much better in so many ways.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

We appreciate you bringing your experience to our attention. We sincerely apologize that your toilet and air conditioning were not functioning properly. To prevent this from happening again, our staff is working on preventative maintenance for our entire hotel. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide... More 

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