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All 8 San Ramon hotels

Extended Stay America - San Ramon - Bishop Ranch - West

2.5 of 5 Hotel   |   18000 San Ramon Valley Blvd, San Ramon, CA 94583 (Formerly Homestead Studio Suites)
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Extended Stay America - San Ramon - Bishop Ranch - West
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Ranked #6 of 8 Hotels in San Ramon
A recent review
5 of 5 stars reviewed 1 week ago
Goldenstarphoto North Highlands, California
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53 reviews from our community

Traveler rating
    16
    8
    7
    8
    14
See reviews for
9
Couples
0
8
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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North Highlands, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel was very clean and quiet. It has easy access to the freeway but you can't hear the freeway noise. My room was clean and I actually enjoy the fact that housekeeping doesn't bother you unless you request something. The only negative comment is that I wish the room had a coffee maker instead of having to check one... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the cleanliness and safety of the hotel. In regards to your room not having a coffee maker, please know that we do offer coffee makers for guests to use at the front desk. They are available at no charge upon request. I will work... More

Shelton, Connecticut
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I am very unhappy with your Hotel. I am Disgusted with the level of service that was NOT provided. - I had to take out my own trash - I had to clean my own room - I had to WALK DOWN and was HANDED a Bin of kitchen supplies after I was told someone would bring them to me... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for providing us with details about your stay. The issues regarding customer service, cleanliness, and Wi-Fi that you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team has been counseled and coach about this. My front desk staff should've let you know that we do offer weekly housekeeping, but... More

1 review
2 of 5 stars Reviewed September 29, 2014

My boyfriend stays here months at a time while he does business in California. The Hotel rarely cleans his room. I sent Roses to him as a surprise. The Office Staff didn't tell him he had a delivery even though he was in their office the next day. He ended up coming back to Oregon for the weekend. The roses... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that the housekeeping cleanliness wasn't up to our standards. As well, I am so sorry to read that my staff did not successfully communicate to your boyfriend that he had a delivery. In response to your feedback, I am working... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 24, 2014 via mobile

Worst experience. Toilet didnt work, room smelled like smoke, air conditioning didnt work properly, internet didnt work initially. Wonder how they run a business like this. Eventually just gave up and cancelled the rest of my reservation and went to the Four Points. So much better in so many ways.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

We appreciate you bringing your experience to our attention. We sincerely apologize that your toilet and air conditioning were not functioning properly. To prevent this from happening again, our staff is working on preventative maintenance for our entire hotel. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide... More

1 review
2 of 5 stars Reviewed July 30, 2014

My room had a closed window.room should be open when ever we cook something or to get the fresh air in which is disgusting in the night times. Internet speed is not good. Bed is not so comfortable.it bends down when you sit in the edges.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Rocky - We appreciate you bringing your experience to our attention. We are sorry that our free Wi-Fi and your bed did not meet your expectations. In response to your feedback, we are working with our internet provider to increase the speed of our Wi-Fi and we are placing an order for new mattresses. Thank you for sharing your experience... More

1 review
1 of 5 stars Reviewed July 24, 2014

I booked 2 rooms for 4 nights for a family wedding. We had 5 children to split between the rooms with adults. They put us at the opposite ends of two different buildings even after I made the reservations over two months in advance and explained our need at that time. They then made arrangements for us to stay at... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Casey - We received a copy of your review, and wanted to take a moment to personally respond. We are very sorry to hear that we were not able to accommodate your request and that you did not have a pleasant experience with us. To prevent this from happening again, our staff will make sure that when 2 or more... More

Washington
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 22, 2014

This was a filthy hotel. My bathroom had urine all over the seat and under the rim. The floor was still wet from where the shower leaked from the previous guest. The room was dusty and hair was found on the kitchen counter and bathroom floor and counters. I cleaned the room myself after I complained. They didn't even offer... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you had such severe cleanliness issues in your room. To make sure this doesn't happen again, I am am reviewing cleanliness standards with my staff to ensure that all rooms are clean for our guests. As well, I do... More

Chicago, Illinois
1 review
4 of 5 stars Reviewed June 9, 2014

I stay here frequently while traveling to the bay area on business as while it's about 30 miles from my office - it's near family and i get to take advantage of visiting while on business. In the past i have have problems with being able to check in early, even if rooms were available - as that is a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that we were able to accommodate you with an early check-in. As well, it's great to hear that you enjoyed your clean, quiet room and our location during your stay with us. Thank you for choosing Extended Stay America. We look forward to welcoming you... More

Bakersfield
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 20, 2014

Next to the one time as a young adult I was stuck in Mexico when the border was closed to military travel and I was forced to stay in a hotel there...this was my worst experience. I travel to this area 1-2 x's a month for business for 2-4 nights. I hadn't ever stayed here, but everything was booked. I... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the odors in your room and the level of customer service during your stay. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated.... More

Fresno, California
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 13, 2014

Very quiet night with comfortable bed! Facility is somewhat hidden among tall trees and in same parking lot as Office Depot; across street is Costco, Burger King, easy walk. Breakfast offered in lobby was "grab and go" with packaged muffins, granola bars and banana/orange/apples. That suited me fine as I only stayed 1 night; otherwise I would have enjoyed the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Brenda - Thank you so much for sharing your experience with us. We are glad that you enjoyed your clean, comfortable room and that our grab-and-go breakfast left you satisfied. Thank you again for your review. We hope to see you again soon. More

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Additional Information about Extended Stay America - San Ramon - Bishop Ranch - West

Address: 18000 San Ramon Valley Blvd, San Ramon, CA 94583 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > California > San Ramon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Ramon - Bishop Ranch - West 2.5*
Number of rooms: 148
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Also Known As:
Homestead Studio Hotel San Ramon
Homestead Suites San Ramon
Homestead San Ramon
Homestead Studio Suites San Ramon
San Ramon Homestead Suites

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