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All 8 San Ramon hotels

Extended Stay America - San Ramon - Bishop Ranch - West

2.5 of 5 Hotel   |   18000 San Ramon Valley Blvd, San Ramon, CA 94583 (Formerly Homestead Studio Suites)
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Ranked #6 of 8 hotels in San Ramon
A recent review
4 of 5 stars Reviewed June 9, 2014
bizniztrvlr2014 Chicago, Illinois
  • Overview
  • Reviews (46)
  • Photos (18)
  • Amenities
  • Q&A
  • Room tips (13)
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46 people have reviewed this hotel

Traveler rating
    15
    8
    7
    5
    11
See reviews for
8
Couples
0
8
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Chicago, Illinois
1 review
4 of 5 stars Reviewed June 9, 2014

I stay here frequently while traveling to the bay area on business as while it's about 30 miles from my office - it's near family and i get to take advantage of visiting while on business. In the past i have have problems with being able to check in early, even if rooms were available - as that is a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that we were able to accommodate you with an early check-in. As well, it's great to hear that you enjoyed your clean, quiet room and our location during your stay with us. Thank you for choosing Extended Stay America. We look forward to welcoming you... More

Bakersfield
1 review
1 of 5 stars Reviewed May 20, 2014

Next to the one time as a young adult I was stuck in Mexico when the border was closed to military travel and I was forced to stay in a hotel there...this was my worst experience. I travel to this area 1-2 x's a month for business for 2-4 nights. I hadn't ever stayed here, but everything was booked. I... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the odors in your room and the level of customer service during your stay. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated.... More

Fresno, California
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 13, 2014

Very quiet night with comfortable bed! Facility is somewhat hidden among tall trees and in same parking lot as Office Depot; across street is Costco, Burger King, easy walk. Breakfast offered in lobby was "grab and go" with packaged muffins, granola bars and banana/orange/apples. That suited me fine as I only stayed 1 night; otherwise I would have enjoyed the... More

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed May 4, 2014 via mobile

The hotel was ok for the price. My friends stayed in another room and did not like it but I was ok with the accommodations. The bed was comfortable and room was quiet. Other than that, the highlight of our stay was the front desk agent that checked us in the first night. His name is Juan but we called... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Shannon - I want to thank you for posting a review of our hotel. I'm glad that you enjoyed your clean, comfortable room during your stay with us. As well, it's great to hear that you were pleased with our staff, especially Juan. I am happy that he provided you with such good customer service. I will be sure to... More

Sacramento, California
1 review
1 of 5 stars Reviewed April 18, 2014 via mobile

Dog barking in the room next to me all night. Complained multiple times about it and on the last complaint I asked for another room....never got back to me. I feel like I just paid someone to make me miserable.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for your recent review of your stay. I’m disappointed to learn that our pet-friendly policy did not meet your expectations. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future. More

Atascadero, California
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 16, 2014

Be sure to check in and that they communicate it with other staff. I checked in earlier in the day, room not ready so I told them I'd come back. When I arrived to accept the room I was told "hope you have a reservation we r full". Over all nice quiet stay in a very comfortable room, recliner, kitchen,... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for your recent review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future. More

Vallejo California
1 review
2 of 5 stars Reviewed February 24, 2014

I was able to get a good rate through booking.com but when they made my reservation AFTER I showed them the booking.com rate they still charged me the regular rate I had to show her again. Then she said they would fix it.Then the room smelled like smoke ( I requested non-smoking) and it appears to be a regular problem... More

Was this review helpful? Yes
Jaipur, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 8, 2014

I have stayed in other extended stays and residence inns, but the experience in this was the worst. Temperature controller in the room didn't work and even after complaining for three days in a row, it wasn't fixed by the time we checked out. Bath tub wasn't clean. Service wasn't good either.

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for your recent review of your stay. Please accept our sincerest apologies for the maintenance issues and the level of cleanliness in your room. I will meet with the staff to review our maintenance policies and cleaning procedures to ensure your experience is not repeated. In response to your feedback regarding our level of customer service, I will... More

Visalia, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 6, 2014

DONT USE PRICELINE!!! I booked a room through priceline, received a confirmation number, showed up and no room was available. i was forced to sleep in my car that night. Anyways, I called priceline to try and get a credit and I never got a call back or even a response. I called my credit card to launch a dispute... More

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Pete - I received a copy of your review, and wanted to take a moment to personally respond. I am so sorry that we were unable to accommodate you due to being overbooked. It is rare for this to happen, but when it does, our team is trained to assist our guests with relocating to another Extended Stay Hotel or... More

San Jose, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 19, 2013

Had a few dr. appointments in San Ramon and decided to stay the night, instead of facing horrible traffic. I have never stayed at an Extended Stay before, but everything else in the area was booked. I reserved a deluxe non-smoking suite. After a long day of appointments, I got to the hotel, went to my room and was faced... More

Was this review helpful? Yes 3
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Additional Information about Extended Stay America - San Ramon - Bishop Ranch - West

Address: 18000 San Ramon Valley Blvd, San Ramon, CA 94583 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > California > San Ramon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Ramon - Bishop Ranch - West 2.5*
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Also Known As:
Homestead Studio Hotel San Ramon
Homestead Suites San Ramon
Homestead San Ramon
Homestead Studio Suites San Ramon
San Ramon Homestead Suites

18 photos of this hotel

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
148

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