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All 8 San Ramon hotels

Extended Stay America - San Ramon - Bishop Ranch - West

2.5 of 5 Hotel   |   18000 San Ramon Valley Blvd, San Ramon, CA 94583 (Formerly Homestead Studio Suites)
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Ranked #6 of 8 hotels in San Ramon
A recent review
4 of 5 stars Reviewed June 9, 2014
bizniztrvlr2014 Chicago, Illinois
  • Overview
  • Reviews (50)
  • Photos (18)
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50 people have reviewed this hotel

Traveler rating
    15
    8
    7
    6
    14
See reviews for
9
Couples
0
8
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Worst experience. Toilet didnt work, room smelled like smoke, air conditioning didnt work properly, internet didnt work initially. Wonder how they run a business like this. Eventually just gave up and cancelled the rest of my reservation and went to the Four Points. So much better in so many ways.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

We appreciate you bringing your experience to our attention. We sincerely apologize that your toilet and air conditioning were not functioning properly. To prevent this from happening again, our staff is working on preventative maintenance for our entire hotel. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide... More

1 review
2 of 5 stars Reviewed 4 weeks ago

My room had a closed window.room should be open when ever we cook something or to get the fresh air in which is disgusting in the night times. Internet speed is not good. Bed is not so comfortable.it bends down when you sit in the edges.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Rocky - We appreciate you bringing your experience to our attention. We are sorry that our free Wi-Fi and your bed did not meet your expectations. In response to your feedback, we are working with our internet provider to increase the speed of our Wi-Fi and we are placing an order for new mattresses. Thank you for sharing your experience... More

1 review
1 of 5 stars Reviewed July 24, 2014

I booked 2 rooms for 4 nights for a family wedding. We had 5 children to split between the rooms with adults. They put us at the opposite ends of two different buildings even after I made the reservations over two months in advance and explained our need at that time. They then made arrangements for us to stay at... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Casey - We received a copy of your review, and wanted to take a moment to personally respond. We are very sorry to hear that we were not able to accommodate your request and that you did not have a pleasant experience with us. To prevent this from happening again, our staff will make sure that when 2 or more... More

Washington
2 reviews
1 of 5 stars Reviewed July 22, 2014

This was a filthy hotel. My bathroom had urine all over the seat and under the rim. The floor was still wet from where the shower leaked from the previous guest. The room was dusty and hair was found on the kitchen counter and bathroom floor and counters. I cleaned the room myself after I complained. They didn't even offer... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you had such severe cleanliness issues in your room. To make sure this doesn't happen again, I am am reviewing cleanliness standards with my staff to ensure that all rooms are clean for our guests. As well, I do... More

Chicago, Illinois
1 review
4 of 5 stars Reviewed June 9, 2014

I stay here frequently while traveling to the bay area on business as while it's about 30 miles from my office - it's near family and i get to take advantage of visiting while on business. In the past i have have problems with being able to check in early, even if rooms were available - as that is a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that we were able to accommodate you with an early check-in. As well, it's great to hear that you enjoyed your clean, quiet room and our location during your stay with us. Thank you for choosing Extended Stay America. We look forward to welcoming you... More

Bakersfield
2 reviews
1 of 5 stars Reviewed May 20, 2014

Next to the one time as a young adult I was stuck in Mexico when the border was closed to military travel and I was forced to stay in a hotel there...this was my worst experience. I travel to this area 1-2 x's a month for business for 2-4 nights. I hadn't ever stayed here, but everything was booked. I... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the odors in your room and the level of customer service during your stay. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated.... More

Fresno, California
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 13, 2014

Very quiet night with comfortable bed! Facility is somewhat hidden among tall trees and in same parking lot as Office Depot; across street is Costco, Burger King, easy walk. Breakfast offered in lobby was "grab and go" with packaged muffins, granola bars and banana/orange/apples. That suited me fine as I only stayed 1 night; otherwise I would have enjoyed the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Brenda - Thank you so much for sharing your experience with us. We are glad that you enjoyed your clean, comfortable room and that our grab-and-go breakfast left you satisfied. Thank you again for your review. We hope to see you again soon. More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 4, 2014 via mobile

The hotel was ok for the price. My friends stayed in another room and did not like it but I was ok with the accommodations. The bed was comfortable and room was quiet. Other than that, the highlight of our stay was the front desk agent that checked us in the first night. His name is Juan but we called... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Shannon - I want to thank you for posting a review of our hotel. I'm glad that you enjoyed your clean, comfortable room during your stay with us. As well, it's great to hear that you were pleased with our staff, especially Juan. I am happy that he provided you with such good customer service. I will be sure to... More

Sacramento, California
1 review
1 of 5 stars Reviewed April 18, 2014 via mobile

Dog barking in the room next to me all night. Complained multiple times about it and on the last complaint I asked for another room....never got back to me. I feel like I just paid someone to make me miserable.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for your recent review of your stay. I’m disappointed to learn that our pet-friendly policy did not meet your expectations. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future. More

Atascadero, California
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 16, 2014

Be sure to check in and that they communicate it with other staff. I checked in earlier in the day, room not ready so I told them I'd come back. When I arrived to accept the room I was told "hope you have a reservation we r full". Over all nice quiet stay in a very comfortable room, recliner, kitchen,... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for your recent review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future. More

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Additional Information about Extended Stay America - San Ramon - Bishop Ranch - West

Address: 18000 San Ramon Valley Blvd, San Ramon, CA 94583 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > California > San Ramon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - San Ramon - Bishop Ranch - West 2.5*
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Also Known As:
Homestead Studio Hotel San Ramon
Homestead Suites San Ramon
Homestead San Ramon
Homestead Studio Suites San Ramon
San Ramon Homestead Suites

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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Number of rooms
148

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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