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All 9 San Rafael hotels

Four Points by Sheraton San Rafael

3.5 of 5 Hotel   |   1010 Northgate Drive, San Rafael, CA 94903
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Ranked #6 of 9 Hotels in San Rafael
A recent review
3 of 5 stars reviewed 1 week ago
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372 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for the Sales Force conference due to everything else being full. I usually stay at higher end Starwood properties such as the Westin so knew this would be a downgrade...just wasn't expecting such a downgrade. The hotel is just plan and simply old and outdated. The elevators needed a overhaul, along with the rooms. The... More

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New York City, New York
Top Contributor
100 reviews 100 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

What? Can't hear you? Oh, that's just the air conditioner. It goes all night. Really. Keeps the room cold, and let's you know it's on. Weak weight room. Just off the freeway, a block from a SF commuter bus stop. Lots of parking, a Safeway's across the street, restaurants two exits south. Bring ear plugs.

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to review our hotel. Our A/Cs have been known to be a bit loud and that is why we are fitting them with insulation around the housing. I am afraid that you might not have been directed to our new fitness center on the "G" level. That is our fault for a staff member... More

Sacramento, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Went to stay the night before Fleet Week in San Francisco. Booked on Hotwire mystery hotel, got the room for $109.. but the $24 in *fees* hmmm... Three things that did not fit.. noisy air conditioner in the wall ( no central ) that was so noisy all night... The 42 inch flatscreen with only 4 HD channels and the... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you taking the time to share your experiences at our hotel. We are working hard to improve everything about our property. The renovation begins next month and we will have a new lobby, rooms, restaurant, lounge, and ballroom. Everything will be completely redone. I am certain we will be addressing all of your concerns and hope you will visit... More

Oakland, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

As an SPG member; you'd think the experience would be better than "okay!" Upon checking in the front desk agent noticed that I was registered for an ADA room. She (Hailey) politely asked if I needed it and I said "no; there must had been a mistake." She was quick to correct so the room was available for someone who... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to share your very specific experiences at our hotel. Wehave researched the staff memebers involved and have utilized the information to coach and make improvements. We always try to offer specific locations of rooms as availability will allow. I am sorry that your room location was not ideal. We are going through our renvoation... More

Bath, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed for a night recently and the front desk staff were friendly but the hotel is poor for the money. The AC is clunky, noisy and old and everything about it is tired. Breakfast was adequate but not a place u want to hang out and read the paper. Service was poor at breakfast. Altogether not memorable so moved... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for staying and taking the time to share your opinion with us. We always take our guests' feedback very seriously and take action immediately. We are just a few weeks from the start of our total hotel renovation that will include a new restaurant and lounge that will be lots of fun to enjoy and share with family... More

Travelers are raving about these San Rafael hotels

New Jersey
Top Contributor
66 reviews 66 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After reading the reviews here, I almost canceled my reservation even though I am Starwoods platinum. I am glad I didn't. The hotel and room were clean and the staff was very nice and helpful. This property is far better than many Four Points.

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

We are glad you stayed with us. Your review is much appreciated. Our hotel is very unique to the Four Points brand as we are one of the top 5 largest in the United States. We will soon begin our renovation that will give us the newest guest rooms in Marin County. Next year we will have a great hotel... More

Redwood City, California
Top Contributor
75 reviews 75 reviews
34 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was north of this area visiting and friend and needed a place to stay. As we generally look for starwood properties, and the other properties in the area were booked, we decided to go ahead and stay down in San Rafael. Since we were early, we decided to see if we could check in at 9:30 am. We got the... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for visiting us and sharing your thoughts. We are very proud of our location and proximity to San Francisco among other attractions. Coming soon will be our renovation impacting the entire hotel. We should be brand new for your next visit. Hope to see you soon. More

Melbourne, Australia
Top Contributor
66 reviews 66 reviews
58 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights over a weekend with the family. The hotel is well-positioned off the 101 freeway atop a hill so you don't get too much freeway noise. Ample outside parking. Decent-sized pool which could have been heated better but was fine for a quick dip. Nice fire pit outside which allowed for a good nightcap. Friendly staff... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your review of our hotel. We are pleased to announce our total renovation beginning in November. Every room, our restaurant, lounge and lobby will be brand new. It will be an exciting change and I hope that you will come see us in 2015. More

california
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 16, 2014

as far as ac and water pressure, are they trying to pass these off as being GREEN. since obama is pro green, green is likely a scam for starwood to hide their cost cutting. too bad because the facility was great about my dog, the room would have been very nice, the food was good, my wife liked the pool,... More

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for sharing your experiences at our hotel. We have taken a close look at out water pressure and A/C units. We are in the process of replacing all A/C units in every room. We also have increase the size of the water supply line to the building. In an effort to enhance the shower we have ordered new... More

Los Angeles, California
Contributor
12 reviews 12 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 16, 2014

The hotel was really full, so I was upgraded to a deluxe room. The word "deluxe" sounds pleasant, however, the overall experience was not up to my expectation. First of all, the toilet bowl has stool stain. AC was really noisy and it was hard to fall asleep with that level of noise. If this room is a deluxe room,... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to share your experience at our hotel. I am pleased to say that we have reviewed your comments with our staff and have taken corrective measures. We have a new Director of Facilities with 40 years of experience. Our housekeeping is in good hands and we will make our guests feel very comfortable. We... More

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Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Drive, San Rafael, CA 94903
Phone Number:
Location: United States > California > Marin County > San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
Number of rooms: 234
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Also Known As:
4 Points By Sheraton San Rafael
Four Points By Sheraton San Rafael Hotel San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points

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