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All 9 San Rafael hotels

Four Points by Sheraton San Rafael

3.5 of 5 Hotel   |   1010 Northgate Drive, San Rafael, CA 94903
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60%
Ranked #6 of 9 hotels in San Rafael
A recent review
5 of 5 stars reviewed yesterday
fairgirl59 El Cajon, California
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343 people have reviewed this hotel

Traveler rating
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    77
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
El Cajon, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

A client put me up here four years ago, and when I was told I would be here again I was not looking forward to my stay. Wow, was I wrong. The rooms have been remodeled (there is a fridge in each room), the frontdesk and entire hotel staff go out of their way to make you feel like you're... More

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Salt Lake City Utah
Contributor
12 reviews 12 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

We redeemed some award points for a couple of nights. We were told all they had was an accessible room (fine, but not very practical for those who don't need it. The clothes rack was 3 feet off the floor; glad I didn't have a dress to hang up.). At the end of the hall. Right next to the freeway.... More

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Portofino, Italy
1 review
2 of 5 stars Reviewed 3 days ago NEW

We really expected more from a Sheraton. The front desk staff really didn't care or try to make our stay enjoyable. We complained about the air conditioning (which would not go off and was so loud as to wake the dead) and the torn curtains, they just said that was the way it was. The hotel needs to be remodeled... More

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San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Before I go into pros/cons let me first premise this by the following shared with my by Jose (who was awesome). The hotel just recently got taken over by a new management company who is doing MAJOR renovations. It is still a SPG hotel but it is getting some major cosmetic surgery. However, since it is being revamped and totally... More

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San Francisco, California
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here last week on Wednesday night. Placed seemed nice enough at check in. Got a room on floor 0 ( not a typo) the carpet had ripples, bumps. Bathroom had mildew stains in tub area. At the price I paid I expected much better. Would not stay here again

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Fresno, California
Top Contributor
59 reviews 59 reviews
54 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here with my wife back in April while I had some work in the area and we were visiting some friends who just had a baby. We had a terribly long day and checked into the hotel about 9 in the evening. We were given an upgrade at check it which we were excited about! Upon arrival to... More

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Pilot Hill, Usa
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me and my two daughters recently spent a few days in San Francisco and Six Flags Vallejo and stayed at the Sheraton San Rafael. I expected A nice Place because it was a Sheraton Hotel and that's Exactley what we got and more. The rooms were very nice with a fridge , microwave and ours also had a patio to... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to share your experience. We love hearing how much you enjoyed our hotel. We take great pride in our service and making all of our guests enjoy a memorable experience.We are looking forward to our new renovation taking place the next 6 months. More

Minden, Nevada
Top Contributor
114 reviews 114 reviews
47 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here one night on a business trip. We have mixed feelings on this property. I'm sure that I expected more because of the name. They were very nice at the front desk upon arrival and let us check in early. We appreciated that as we had a 12 hour workday ahead of us. The room was clean and... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you taking the time to share your experiences. We are sorry to hear about the housekeeping replenishment and restaurant service. We have identified the associates involved and have used this information to do some extensive service training for all departments. If you return to the area consider giving us another try as we are always improving our service and... More

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for about ten days. Trip kept getting extended beyond my original four days. Front desk staff very friendly and very helpful. They had to move my room as I had to extend the stay and did their best to accommodate. Had constant room service and food was good. One thing though tip is automatically added to bill which is... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your kind words following your stay with your family. We like to think of our property as a resort in Marin County. The location is ideal. I am sorry to hear about the sports bottle being lost. We will contact you directly to replace the item for you right away. More

San Clemente, California
Top Contributor
102 reviews 102 reviews
9 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for four nights while attending a conference. Right on the 101 freeway and comfortable enough. Room was clean and looked to be in good shape. Did find that one of the dresser drawers wouldn't stay closed. Not sure if it was because the floor was sloping slightly or what, reaching to call that a complaint though. Had a... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to describe your recent stay. We always enjoy having conference attendees stay with us on business or pleasure. We do have a GREEN program available if the guest chooses points over housekeeping refresh. We are all doing our best to conserve resources. We hope to see you again in the future. More

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Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Drive, San Rafael, CA 94903
Phone Number:
Location: United States > California > Marin County > San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
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Also Known As:
Four Points By Sheraton San Rafael Hotel San Rafael
4 Points By Sheraton San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Four Points by Sheraton San Rafael is just north of the Golden Gate Bridge and centrally located in the scenic north coast and renowned hills of Marin County. Close to Sonoma, and Napa wine country. ... more   less 
Number of rooms
234

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