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Four Points by Sheraton San Rafael

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1010 Northgate Drive, San Rafael, CA 94903
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Four Points by Sheraton San Rafael
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464 Reviews from our TripAdvisor Community

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Granite bay, CA
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Everything in Marin County seems expensive, so somewhat higher-priced hotels should not surprise anyone. When compared to other comparable hotels in Marin County (or in nearby San Francisco) the nightly rate is within the norm. At around $180 per night (Friday) on Superbowl weekend it was the best choice for the money. The room was clean and comfortable, but not... More 

Helpful?
Thank JandEGranitebay_CA
Santa Fe, New Mexico
1 review
5 of 5 stars Reviewed 1 week ago

I used a third party hotel web site to book my reservation and had an issue with it, because they did not take my correct information, while trying to correct it over the phone the front desk agent ''Veronica" really showed the she cared about my situation and helped me tremendously. Later that nigh I came down to the bar... More 

Helpful?
Thank Omar C
Bonsall, California
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Although it is an older, sprawling property and begs for attention and updating in a lot of ways, it is well located and can be a reasonable choice if the visitor is prepared. There are not that many choices in the immediate area. You can make this place work . . . with a little work. First, the good things:... More 

Helpful?
Thank avohill
Woonsocket, Rhode Island
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I found the Four Points Sheraton in San Rafael to be a clean, comfortable hotel with some very nice amenities including heated pool and spa, a nice breakfast buffet, and very good customer service. All of the staff that I met were very friendly and helpful. The rooms were very clean, and the beds comfortable. The prices were very reasonable.

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Helpful?
Thank btgolfer
Level Contributor
3 reviews
2 of 5 stars Reviewed January 6, 2016 via mobile

We stayed here for the first night of our road trip. Over the phone we were assured that we'll be getting a microwave in the room. We arrived late and there weren't any available. To their credit the manager allowed us to use the kitchen's, but it was really inconvenient. It was a disappointing experience especially for Sheraton. The tv... More 

Helpful?
Thank Pearlicht

Travelers are raving about these San Rafael hotels

Santa Cruz, California
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed January 4, 2016

Went for 2 nites check in was okay, room was at end of hall across from exit door. Left next am got back about 5 pm and just walked in room-not locked- called maintaince he said lock was broken and would try to move us. Ft desk said no rooms but found one 1 hour later. I went to get... More 

Helpful?
1 Thank Travler70
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for writing a review. I sincerely apologize for the experiences that you had. Our Maintenance department failed in preparing the room for your arrival. We are just completing some door replacements and lock repairs and your room should not have been assigned to you. We have reviewed protocols with our staff and they understand the mistakes made and... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed January 1, 2016 via mobile

This will be my first negative review on TripAdvisor. Our guest room had very worn furnishings and was in need of a remodel. The bathroom was similarly worn and not comparable to other SPG hotels. It was a cold night and the heater was very loud and worked very poorly. It's a combo AC/Heater unit, not central. The foam insulation... More 

Helpful?
Thank Marshallg2000
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your feedback. We are addressing all of your concerns as we continue our renovations into 2016. We are working on replacement of all furnishings and AC equipment. We are following all of the Starwood guidelines to impress all of our SPG members. More 

San Francisco, California
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 31, 2015

Perched atop a hill and surrounded by lush verdure, this hotel is visible from both directions of Highway 101. However, access to it is not that visible. It takes some meandering, and the meandering continues after one has been assigned a room. The reason being -- this hotel is built into a hill, and what appears to be ground level... More 

Helpful?
Thank 99MD2015
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to share your experiences. We are very proud of our location and beautiful Marin County surroundings. Our hotel is uniquely situated which we hope will enhance your experience and make it unique during your travels. Please come see us again soon. More 

Cupertino, CA
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed December 31, 2015

We stay at this hotel regularly when visiting cousins in San Rafael for the holidays. The room is comfortable, and there is free wifi and bottled water. The beds are nice, and the breakfast is good as well (though we didn't use it this year). The fitness center was well equipped; they have three treadmills along with other equipment. The... More 

Helpful?
Thank gbob
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your review. We hope you had a wonderful Holiday season and are very glad you chose to spend the special time with us here in San Rafael. We hope you will return again some day soon. More 

Winchester, United Kingdom
Level Contributor
175 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed December 30, 2015 via mobile

We moved here from the Best western in Corte Madera ,the rooms were more expensive but the hotel had more facilities. Only a couple of staff on the front desk were helpful ,one with a part shaved haircut had a serious attitude problem. Housekeeping was the worst we have experienced in all the years we have been visiting California ,beds... More 

Helpful?
Thank hantshawk
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for writing me a review. I have personally taken your comments directly to the Managers responsible for the poor service and have coached them appropriately and have outlined corrective action plans and assigned specific follow up. More 

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