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Four Points by Sheraton San Rafael

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1010 Northgate Drive, San Rafael, CA 94903
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Four Points by Sheraton San Rafael
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Four Points by Sheraton San Rafael
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421 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 5 days ago NEW

The hotel itself is decent although over priced as anything in the area but I still expected at least to be comfortable for the price we paid. I will give the maintenance staff credit for trying to correct our problem however even they admit that the hotel has a long history of problems with inadequate air conditioning. Our room would... More 

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Singapore, Singapore
Level Contributor
190 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Arguably, I didn't expect much from a Four Points hotel (or in San Rafael, actually), but this turned out to be a pleasant surprise. The hotel is set off on a small hill, away from the main town in a private little enclave that provides a lot of privacy. It has a nice view of the rolling hills nearby. A... More 

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Ferndale, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

DIRTY!!! Broken ac, stained sheets, flickering lights. This is a dumpy motel disguised as Four Points. "Manager" claimed he would take care of everything but we returned later in the day to more stained sheets, dirty molding dishes outside our door a wide open window with no scree and the ac was still broken. Do not be fooled that this... More 

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Travelers are raving about these San Rafael hotels

Level Contributor
242 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 745 helpful votes
4 of 5 stars Reviewed 1 week ago

We are Marin County locals doing some construction on our home and will be needing sporadic accommodations in the area often for the foreseeable future. We have also seen this location change hands from chain to chain over the course of many years and never had a very high expectations of it. But....the price was good and the location convenient... More 

Was this review helpful? Yes 2
Long Beach, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

It begins with my selecting the Go Green option, where u get credit if you waive having your room cleaned each day. Not expecting anyone to enter my room, upon my return I discovered that my room had been cleaned - I would have preferred that no one entered my room as I requested. And the cleaning was subpar! A... More 

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to share your experiences with us at the hotel. We value feedback such as yours to utilize in our daily training groups in the morning. A spotless room is vital to a pleasant stay. And we strive every day for perfection. We hope you'll come see us again and allow us to show you... More 

Burlington, Connecticut
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

While on a cross country road trip with my boyfriend, San Francisco was on our list of cities to visit. After hours of researching hotels in or near the city, everything was just too pricy for what we wanted to spend. We decided to look at hotels 20-30 minutes outside the city. I'm glad we did! Based off previous reviews,... More 

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you taking the time to provide feedback regarding our hotel and the premier location. We are glad you enjoyed yourself while in the area. Please come visit us again. More 

Boynton Beach, Florida, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Nothing bad I could say about this place. It is close to the Freeway (405?) there is shops (including a grocery store and gas station) in very close proximity. The rooms are clean and nice, the staff is friendly. We stayed here for (4) nights 2 different times across 2 weeks and both experiences were great. Would stay there again... More 

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your kind words. We really enjoy hearing from our guests about how much they enjoyed our hotel. We strive to impress every guest every day. It is extremely gratifying to hear nice compliments. More 

Sacramento, California
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wanted to like this hotel, but it missed the mark. I booked two room. Upon checking in there were no valet carts for luggage. The front desk said they had two and were in use. When I booked I asked for a view of pool, but got a view of the dumpster. My daughters' room had a microwave, mine... More 

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to share your experience with us. We have just come out of renovation and we have just completed outfitting all the rooms with the new cabinets that contain both the refrigerator and microwave. We recently received our 5th and 6th luggage carts. Now we have a total of 6 to cover all hotel rooms.... More 

ny
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just outside of San Francisco. Great for an overnight stay when coming from the north before going into the big city. Very reasonable prices and you get lot for your money. Very helpful and friendly staff. Nice sized pool. Free Wi-fi. Also visit the Frank Lloyd Wright designed city hall/civic center nearby.

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to review our hotel. We appreciate hearing from our guests. It sounds like our location was a good one for you to enjoy during your visit to Marin County and the North Bay region. We hope to see you again the next time you may be travelling through the area. More 

Corona, California, United States
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Four Points in June 2015 (my husband and I with our 2 boys). Love the location of the hotel... about 20 minutes from San Francisco, right off the freeway. There's a strip-mall shopping center across the street from the hotel with some restaurants, a grocery store, and a drug store. The hotel has a pool, which... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your feedback regarding Housekeeping. We have used the feedback provided as an opportunity to do some detailed training on service delivery by our room attendants. Recently we added another room inspectress to provide that extra careful follow up ensuring perfection. We appreciate you and your family visiting and hope to see you again. More 

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