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All 9 San Rafael hotels

Four Points by Sheraton San Rafael

3.5 of 5 Hotel   |   1010 Northgate Drive, San Rafael, CA 94903
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Ranked #6 of 9 hotels in San Rafael
A recent review
5 of 5 stars reviewed 1 week ago
Surfdog15 Los Angeles
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355 people have reviewed this hotel

Traveler rating
    84
    121
    78
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Los Angeles
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

San Francisco hotels have gotten very pricey for families. At the time of booking (2 weeks in advance) available 2 star hotels were north of $300 a night. This property is only 15 minutes north of the Golden Gate bridge allowing for convenient access to the sites in and around the city. The design is comfort food for the soul.... More

Was this review helpful? Yes 1
Oroville, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

On a recent business trip to San Francisco, I discovered a hidden gem. San Rafael, close proximity to SF and my clients and a price which wouldn't set off expense control alarms. What I didn't realize this would be a great vacation jumping off spot for families too. Great pool, outdoor fireplace. And seating BBQ the inner courtyard provides for... More

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Aarau, Switzerland
Contributor
15 reviews 15 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First impression when I came was big parking space, nice looking entrance. Staff was kind of friendly but also somehow puzzling. First unclear if room is ready (I came in at 2pm!), after I insist to get a room, able to provide one, but only a shower of questions what I'm doing, where I come from etc... Room was very... More

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Travelers are raving about these San Rafael hotels

Cebu City, Philippines
Top Contributor
64 reviews 64 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not sure how to rank this hotel but given the real commitment of the few people we dealt with, I finally gave them a four stars. However, the truth is that it is not within the normal standards of a Sheraton property. It maybe time to refresh it. However, its location worth the 15 miles you have to drive to... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to review our property. We are working hard on our improvements from top to bottom. I am confident the next time you visit us we will be a solid 5. With our newly renovated rooms, lobby, lounge, restaurant and ballroom. The new Fitness Center will be the best in Marin County and will be... More

Vancouver, Canada
Top Contributor
129 reviews 129 reviews
43 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived at 2:40pm and the room was not ready. Was told that room would be ready in 45 minutes. Went for coffee and came back. We were compensated by free breakfasts which was greatly appreciated. Wednesday night is bbq night which we got free beer and free bbq wings. Delicious! We enjoyed our 3 night stay. Close to Northgate Mall,... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you very much for your review. We are very proud of our Wednesday night " Best Brews" program featuring local beers and our chef's creative appetizers to enjoy. We also have a poolside General Manager's reception on Friday Nights. We hope to see you again real soon. More

Union City, California
2 reviews
5 of 5 stars Reviewed 3 weeks ago

So I came down with a cold the day we were supposed to stay, I called to say we couldn't make it that day but please do not cancel the following day rez. When we checked in they moved my rez to include the next day! So instead of loosing out on one day, we got to stay 2 days... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your comments. We were glad to be able to make adjustments to accommodate your change in plans. We always try to be flexible with our guests. Things happen in life and we understand that as much as anybody. We appreciate all of our guests and never hesitate to be accommodating that is our business. More

Frankfurt
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is located next to a freeway exit, which makes it easy to find but noisy for the rooms facing this direction. At the freeway exit, in 5 minutes walking distance, you can take busses to San Rafael (10min), Sausalito (30min) and San Francisco (45-60 min). If you are depending on taxis, call in advance - it will take... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to share your thoughts with us. We agree with you 100%. Our ownership has just gotten all plans approved to begin renovating our guestrooms in the Fall. Along with the guestrooms we will have a new lobby, restaurant and lounge. The Fitness Center was first to be rebuilt and will be open in the... More

Melbourne
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked and paid for 2 nights at this hotel. The website that we used canceled our rooms but failed to notify us. When we arrived at the hotel we were told they were booked solid & did not have any more rooms. The staff was super helpful and accommodating while we worked with the company that messed up. (We... More

Was this review helpful? Yes 3
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you so much for your kind words. We are sorry about the hotel being full. Our area is so popular and many guests want to come see us at the same time. We certainly hope you will give us a chance in the future to be of service to you and your family. More

Los Angeles, California
Top Contributor
122 reviews 122 reviews
52 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My dad arrived at this hotel before I did. He had to change rooms 2 times. The first room the sink was clogged and the 2nd room the mirror on the closet was falling off. He called me to warn me he was disappointed in the hotel. I researched reviews of the hotel and warned my kids ratings were low.... More

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you very much. It is always nice to hear when one of our guests is pleasantly surprised. We are working diligently on our hotel improvements and we anticipate being able to offer many more wonderful surprises in the future. More

Jefferson, New Jersey
1 review
1 of 5 stars Reviewed 3 weeks ago

The first day and a half our air conditioning wasn't working-the room was 78 degrees. They finally fixed it by putting in a new air conditioning unit. The last night the 3rd floor smelled heavily of marijuana. The front office came up to investigate and said that while they could obviously smell it, there wasn't anything they could do about... More

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to speak with me this morning. I appreciated the detailed feedback you provided me. I have spoken with each staff member that you had dealt with during your stay and they have each been individually coached on how to handle such situations in the future. I ordered the points to be credited to your... More

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Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Drive, San Rafael, CA 94903
Phone Number:
Location: United States > California > Marin County > San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
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Also Known As:
Four Points By Sheraton San Rafael Hotel San Rafael
4 Points By Sheraton San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
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Hotel Class
Official Description (provided by the hotel)
Four Points by Sheraton San Rafael is just north of the Golden Gate Bridge and centrally located in the scenic north coast and renowned hills of Marin County. Close to Sonoma, and Napa wine country. ... more   less 
Number of rooms
234

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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