We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 9 San Rafael hotels

Four Points by Sheraton San Rafael

3.5 of 5 Hotel   |   1010 Northgate Drive, San Rafael, CA 94903
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Four Points by Sheraton San Rafael
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Four Points by Sheraton San Rafael to your Saves list
Ranked #6 of 9 Hotels in San Rafael
A recent review
3 of 5 stars reviewed 3 weeks ago
t-wiu Orlando, Florida
Write a Review

375 reviews from our community

Traveler rating
    86
    124
    88
    47
    30
See reviews for
103
93
35
87
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (375)
  • Mar-May only
    (84)
  • Jun-Aug only
    (135)
  • Sep-Nov only
    (115)
  • Dec-Feb only
    (41)
All months
Santa Barbara, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

I had stayed in this hotel a couple of years ago and had a wonderful experience. So I was really disappointed when the the room they put me in at first was so shabby. I asked for another room and ended up staying in that one, although it faced the freeway- was very loud and smelled musty. For almost $200/night,... More

Was this review helpful? Yes
Orlando, Florida
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for three nights during a business trip to San Francisco. Was hoping for better but the place is a bit rundown. The hotel is clean, just seems old and outdated. That being said, the beds were super comfortable and there were no issues with my room - just needs a facelift. The air conditioner wasn't working properly and... More

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to provide feedback regarding the hotel. We certainly appreciate your kind words. I am happy to say that the renovation on the entire hotel will begin this month. We will spend the next few months inside each room and the restaurant, lounge, and meeting space as well. We hope you will come enjoy ouir... More

Incline Village, Nevada
Top Contributor
51 reviews 51 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were greeted by a hotel staff member named Jose. He could not do enough for us. We arrived late and we were tired. He made check in so easy, gave us all the info needed for our stay. Put is into a nice room with a comfortable bed. Jose even provided some breakfast coupons to use. I gave him... More

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for recognizing out staff members especially Jose. You really made his day. He is proudly wearing his pin attached to his nametag. We really like guests like you that enjoy the hotel and then reward the associates with such an honor. More

2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 17, 2014

I stayed at this hotel for the Sales Force conference due to everything else being full. I usually stay at higher end Starwood properties such as the Westin so knew this would be a downgrade...just wasn't expecting such a downgrade. The hotel is just plan and simply old and outdated. The elevators needed a overhaul, along with the rooms. The... More

Was this review helpful? Yes 5
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

This is not true at all. Immediately following this review, we had the entire hotel and every room inspected. It is unfortunate that I was never able to meet with you and address your concerns. We have a Manager on Duty every day and night shift. Our hotel does not have a trace of insects of this nature. I encourage... More

Travelers are raving about these San Rafael hotels

New York City, New York
Top Contributor
106 reviews 106 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 15, 2014

What? Can't hear you? Oh, that's just the air conditioner. It goes all night. Really. Keeps the room cold, and let's you know it's on. Weak weight room. Just off the freeway, a block from a SF commuter bus stop. Lots of parking, a Safeway's across the street, restaurants two exits south. Bring ear plugs.

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to review our hotel. Our A/Cs have been known to be a bit loud and that is why we are fitting them with insulation around the housing. I am afraid that you might not have been directed to our new fitness center on the "G" level. That is our fault for a staff member... More

Sacramento, California
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 14, 2014

Went to stay the night before Fleet Week in San Francisco. Booked on Hotwire mystery hotel, got the room for $109.. but the $24 in *fees* hmmm... Three things that did not fit.. noisy air conditioner in the wall ( no central ) that was so noisy all night... The 42 inch flatscreen with only 4 HD channels and the... More

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you taking the time to share your experiences at our hotel. We are working hard to improve everything about our property. The renovation begins next month and we will have a new lobby, rooms, restaurant, lounge, and ballroom. Everything will be completely redone. I am certain we will be addressing all of your concerns and hope you will visit... More

Oakland, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 13, 2014

As an SPG member; you'd think the experience would be better than "okay!" Upon checking in the front desk agent noticed that I was registered for an ADA room. She (Hailey) politely asked if I needed it and I said "no; there must had been a mistake." She was quick to correct so the room was available for someone who... More

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to share your very specific experiences at our hotel. Wehave researched the staff memebers involved and have utilized the information to coach and make improvements. We always try to offer specific locations of rooms as availability will allow. I am sorry that your room location was not ideal. We are going through our renvoation... More

Bath, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 7, 2014

I stayed for a night recently and the front desk staff were friendly but the hotel is poor for the money. The AC is clunky, noisy and old and everything about it is tired. Breakfast was adequate but not a place u want to hang out and read the paper. Service was poor at breakfast. Altogether not memorable so moved... More

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for staying and taking the time to share your opinion with us. We always take our guests' feedback very seriously and take action immediately. We are just a few weeks from the start of our total hotel renovation that will include a new restaurant and lounge that will be lots of fun to enjoy and share with family... More

New Jersey
Top Contributor
66 reviews 66 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 4, 2014

After reading the reviews here, I almost canceled my reservation even though I am Starwoods platinum. I am glad I didn't. The hotel and room were clean and the staff was very nice and helpful. This property is far better than many Four Points.

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

We are glad you stayed with us. Your review is much appreciated. Our hotel is very unique to the Four Points brand as we are one of the top 5 largest in the United States. We will soon begin our renovation that will give us the newest guest rooms in Marin County. Next year we will have a great hotel... More

Redwood City, California
Top Contributor
75 reviews 75 reviews
34 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed October 2, 2014

Was north of this area visiting and friend and needed a place to stay. As we generally look for starwood properties, and the other properties in the area were booked, we decided to go ahead and stay down in San Rafael. Since we were early, we decided to see if we could check in at 9:30 am. We got the... More

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for visiting us and sharing your thoughts. We are very proud of our location and proximity to San Francisco among other attractions. Coming soon will be our renovation impacting the entire hotel. We should be brand new for your next visit. Hope to see you soon. More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Four Points by Sheraton San Rafael? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Drive, San Rafael, CA 94903
Phone Number:
Location: United States > California > Marin County > San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
Number of rooms: 234
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Orbitz, Travelocity, Expedia, Priceline, Despegar.com, Odigeo, Reservation Counter, Hotels.com and Tingo so you can book your Four Points by Sheraton San Rafael reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton San Rafael
Four Points By Sheraton San Rafael Hotel San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points

51 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (32)
Viewed
Bathroom (4)
Viewed
Dining (2)
Viewed
Room/suite (2)
Viewed
View from room (4)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Room/suite (7)
Viewed
Dining (4)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay