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Four Points by Sheraton San Rafael

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1010 Northgate Drive, San Rafael, CA 94903
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Four Points by Sheraton San Rafael
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409 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (99)
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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel itself is really nice. The showers have bulk soap, shampo, and hair rinse depensers....so convenient!!! BUT I'm going to continue my reviews on wings! These were nearly as good as Buffalucas in Sebring Fl. A most unusual crispy way of cooking. These are not tossed in a sauce of choice..the sauce comes on the side but just the... More 

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Sierra Madre, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I would not stay here again. First of all our room overlooked the freeway and they never cleaned our room or gave us fresh towels. This is just an average hotel and I found the rooms to be very expensive for what they offered. The pool area was small. Too many people there who were partying!

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for staying with us and sharing your experiences during your stay. The annual NASCAR event sure did bring in a lot of guests to the area and our hotel specifically. I do apologize that our housekeeping staff was unable to provide the expected services. We will research the cause and speak with the personnel involved. Your information is... More 

Enskede, Stockholms Län, Sweden
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our room was facing the freeway which made it a bit noisy. Breakfast was not included in our room. But the breakfast staff was not very good at English so she didn't understand that we wanted to buy breakfast so she directed us to the front desk. At the front desk we were compensated for this inconvenience with a complementary... More 

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for staying with us. We appreciate all of your feedback and will look into our guest service communication. I am glad that you got to enjoy breakfast during your stay. We hope you come stay with us again. More 

Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here twice - when we arrived to live in the area and when we left the area, nearly two years later. In that time, they renovated the lobby and downstairs area, which was badly needed, as the previous decor was from the last century. The location is convenient, walking distance to a quality shopping center and just off... More 

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for visiting and commenting on your experiences at our hotel. We have reviewed your survey with our Guest Services Manager in order for them to review any additional training needs for our team members. We will certainly put this information to good use. Please come see us again. More 

Tiruvannamalai, India
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at the Four Points in San Rafael a fefw times before, at least 3 years ago and before that. I just came again, and I was amazed by the changes in the hotel. The reception and hallway was completely changed. Very nice and easy on the eyes and clean. The rooms, also have been thoroughly renovated. It... More 

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to review our recent renovations. We are glad that you enjoyed our hotel during your recent visit. We hope you always keep us in mind when your travels bring you to San Rafael,Ca. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

This place is tough to find, even with a vehicle direction finder and Google Maps. Good appearance and decent room for the price, but... very difficult to "turn on" the room. We had problems using the phone and starting the air conditioning. The AC is a through-wall unit controlled by a wall thermostat on an opposite wall. Instruction on the... More 

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for staying with us and sharing your valuable feedback. We have utilized your comments to improve our service operations for all of our guests. We are enhancing our lighting to improve the hotel's visibility from the 101 freeway North & South. More 

Travelers are raving about these San Rafael hotels

brookline
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We went to a wedding and stayed 2 nights. We upgraded upon arrival to a higher floor and far from elevators. Unfortunately we were kind of close and heard the noises from elevators. Staff was friendly. Facilities were better than expected. Great pool! Great outdoor area with a fireplace. Decent bar and breakfast. Room had candy wrap on the floor... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

It is GREAT to hear that you had such a wonderful time. It was wonderful hosting the wedding party guests at our hotel. Remember we are always here for you no matter what the occasion may be. Our location places in the perfect spot for any event. More 

Portland, Oregon
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

My wife and I stayed in a nice room with a Kind size bed. The hotel is getting a lot of remolding, but the rooms are still getting updates. Sadly our air conditioner was broken, which was not very pleasurable in the middle of the night. The manager was very apologetic and resolved the situation by refunding some of our... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for staying with us during the time of renovations. We have now completed all of our enhancements and room renovations. We are ready to serve our business and leisure travelers any time of year. More 

Greenville, Pennsylvania
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel gets it right. Check in was fast and easy the room was clean and the bed was soooooo comfortable. The breakfast was the nicest layout we have ever seen. The staff were very nice and helpful. Take the time to walk over to the Northgate Mall and eat at Roadside Barbecue. THE BEST BARBECUE YOU WILL EVER EAT... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for the very nice comments regarding our hotel and our services. We are very proud of our new renovations and we are equally proud of our team. It is our pleasure to serve all of our guests. More 

Edmonton, Alberta, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is definitely a nice hotel. Beautiful clean lobby, great check in staff. We did not use the pool area, but it looked stunning as well. We were there to spend some time with family we were visiting in San Rafael, so, we really didn't do much at the hotel until our last night. Where things went awry was when... More 

Was this review helpful? Yes 2
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to shareyour experiences with us. We have taken the time to review your comments with the entire management team. The leaders from the Housekeeping and Foood and Beverage departments have utilized your feedback for ongoing training and development of our associates here at the hotel. We would like the opportunity to serve you again... More 

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