We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton San Rafael

Hotel website
Hotel deals
1010 Northgate Drive, San Rafael, CA 94903
Special Offer
Book Early and Save
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Four Points by Sheraton San Rafael
Professional photos View all
Browse nearby
Four Points by Sheraton San Rafael
Write a Review

391 reviews from our community

Traveler rating
    88
    134
    89
    49
    31
See reviews for
106
97
36
93
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (391)
  • Mar-May only
    (89)
  • Jun-Aug only
    (135)
  • Sep-Nov only
    (116)
  • Dec-Feb only
    (51)
All months
Port Ludlow, Washington
Top Contributor
135 reviews 135 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel interior was a mess due to renovation, but management did try to compensate with free buffet breakfast, free wifi, and even a letter from the manager. The room was fine with comfortable mattress, several good pillows, an adequate shower with fairly fluffy towels. The air conditioner was noisy bet effective, and the wifi was excellent.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 1 week ago

This Four Points is situated nicely outside the San Francisco area, a short drive over the Golden Gate. Rooms are clean and comfortable. The staff is friendly, and even with renovations they are accommodating. The Manager went above and beyond to assist me in finding items that I had left in the room after checkout. I would definitely stay again,... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

We are really glad you visited us and then took the time to share your thoughts. We are very proud of our hotel and service. We really do like being in this wonderful area and know that we are surriunded by so many things to see and enjoy. Everything is a short drive in any direction. Come see us again. More 

Beverly Hills, California
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel, though under construction wasmade super nice by the lovely staff at the hotel. The front desk employees, I want to aknoledge them all for the great job they are doing. Kim, Leena, Veronika, Eric, Rachel, Jay and Michael. I also want to aknowledge the two sweetest and helpful people working in the breafast area, Erin and Mauricio. Thank... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for such kind words. We have shared your review with the entire staff here in San Rafael. Our team really makes every effort to enhance the guest experience here. We are proud of our hotel and it is our pleasure to serve travelers for their business or leisure lodging needs. More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Decided to stay for one night to hike before seeing family in San Francisco.Already a huge fan of SPG Hotels, I decided that this would be my best/1st choice, however tonight was a bit interesting. They are going through a major renovation, so I am trying to be understanding. I mean, they don't even have a main front entrance... Pro:... More 

Was this review helpful? Yes 2
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for visiting us during renovations. We apologize for the inconveniences that you experienced. We are working as swiftly as possible to complete our renovations to offer a new and improved Four Points. We are confident that the new hotel will offer a completely unique experience to all of our guests. We hope that you will book us again... More 

Travelers are raving about these San Rafael hotels

Seattle, Washington
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is under major renovation and doesn't really have a lobby. The 'restaurant' is in a hotel function room that makes you feel like you're at a cousin's wedding. This is the first Starwood hotel I've ever stayed at that censures the internet. I tried to read my local weekly, the Stranger, and it said the site was blocked... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for sharing your experiences. It is very difficult during a renovation. We have made every effort to isolate the construction work and provide the regular level of service. We are very excited to be in the final weeks of renovation and we will be offering our brand new hotel to guests by May1st if not sooner. More 

Redlands
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 26, 2015

Stayed for a night. Hotel is still under renovation but looks very nice. Will be a great place when completed. All new gym equipment was a plus for me. Would stay there again for sure. Haven't found a bad SPG hotel yet!

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your comments and we're glad you enjoyed the gym. We are very excited to be renovating the entire hotel. We will be ready to go by May 1st if not sooner. We will look forward to seeing you again. More 

Los Angeles
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 18, 2015

Stayed for 2 nights to celebrate Valentine's Day. The staff at the front desk was great. Super friendly and helpful. Despite some renovations our room was quiet. The room was well maintained and very comfortable. A great feature was soap, shampoo, and conditioner dispensers in the shower. This is so much better than bars of soap and bottles! The breakfast... More 

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you so much for your detailed review. We are very proud of our hotel and it's ideal location. We are completing our total hotel renovation including lobby and restaurant by early April 2015. We look forward to you visiting our brand new hotel on your next visit. More 

Santa Barbara, California
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 5, 2015

Let me start by saying that 80% of my working life is spent traveling and staying in hotels. I have stayed in all types of places, but usually on the nicer end. I had a great experience at the Sheraton in San Rafael. I stayed early December 2014, Monday through Saturday on business. I stayed during a massive, record breaking... More 

Was this review helpful? Yes 2
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your feedback. It was nice to hear how helpful one of my managers was during your stay. We are now in the midst of a multi-million dollar renovation to transform all of our rooms, lobby, restaurant and lounge. Everything will be modern and gorgeous! More 

Houston
Contributor
14 reviews 14 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2015

Stayed 2 nights, about 15 min drive from SFO downtown. Cat 3. No breakfast, but laundry room is available. Would stay again. Renovation is going on but rooms were quiet. Front desk friendly and helpful.

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you very much for taking the time to share your experiences during your stay. We value any feedback from our guests. Comments are very valuable to our future guests. More 

San Diego
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 2, 2015

Location is convenient, easy to spot from the freeway (we didn't hear much of the freeway noise). Located across a small shopping plaza and larger mall beyond. So grabbing a familiar Starbuck's coffee, or necessary stop at the CVS or Walgreen's is easy; and plenty of chain restaurants nearby if you don't want to think about your next meal. However,... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your feedback. We are currently renovating the entire hotel. Part of the enhancements is to place a seal around the entire door to provide a quiet close and more sound- proofing. More 

Questions? Get answers from hotel staff and past guests. Ask a question

52 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (32)
Viewed
Bathroom (4)
Viewed
Dining (2)
Viewed
Room/suite (2)
Viewed
View from room (4)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Dining (4)
Viewed
Room/suite (7)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (4)
Viewed
Pool/beach area (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question