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Four Points by Sheraton San Rafael

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1010 Northgate Drive, San Rafael, CA 94903
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Four Points by Sheraton San Rafael
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Four Points by Sheraton San Rafael
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388 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed today NEW

Decided to stay for one night to hike before seeing family in San Francisco.Already a huge fan of SPG Hotels, I decided that this would be my best/1st choice, however tonight was a bit interesting. They are going through a major renovation, so I am trying to be understanding. I mean, they don't even have a main front entrance... Pro:... More 

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Seattle, Washington
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is under major renovation and doesn't really have a lobby. The 'restaurant' is in a hotel function room that makes you feel like you're at a cousin's wedding. This is the first Starwood hotel I've ever stayed at that censures the internet. I tried to read my local weekly, the Stranger, and it said the site was blocked... More 

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Travelers are raving about these San Rafael hotels

Redlands
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for a night. Hotel is still under renovation but looks very nice. Will be a great place when completed. All new gym equipment was a plus for me. Would stay there again for sure. Haven't found a bad SPG hotel yet!

Was this review helpful? Yes 1
Los Angeles
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 18, 2015

Stayed for 2 nights to celebrate Valentine's Day. The staff at the front desk was great. Super friendly and helpful. Despite some renovations our room was quiet. The room was well maintained and very comfortable. A great feature was soap, shampoo, and conditioner dispensers in the shower. This is so much better than bars of soap and bottles! The breakfast... More 

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you so much for your detailed review. We are very proud of our hotel and it's ideal location. We are completing our total hotel renovation including lobby and restaurant by early April 2015. We look forward to you visiting our brand new hotel on your next visit. More 

Santa Barbara, California
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 5, 2015

Let me start by saying that 80% of my working life is spent traveling and staying in hotels. I have stayed in all types of places, but usually on the nicer end. I had a great experience at the Sheraton in San Rafael. I stayed early December 2014, Monday through Saturday on business. I stayed during a massive, record breaking... More 

Was this review helpful? Yes 2
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your feedback. It was nice to hear how helpful one of my managers was during your stay. We are now in the midst of a multi-million dollar renovation to transform all of our rooms, lobby, restaurant and lounge. Everything will be modern and gorgeous! More 

Houston
Contributor
14 reviews 14 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2015

Stayed 2 nights, about 15 min drive from SFO downtown. Cat 3. No breakfast, but laundry room is available. Would stay again. Renovation is going on but rooms were quiet. Front desk friendly and helpful.

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you very much for taking the time to share your experiences during your stay. We value any feedback from our guests. Comments are very valuable to our future guests. More 

San Diego
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 2, 2015

Location is convenient, easy to spot from the freeway (we didn't hear much of the freeway noise). Located across a small shopping plaza and larger mall beyond. So grabbing a familiar Starbuck's coffee, or necessary stop at the CVS or Walgreen's is easy; and plenty of chain restaurants nearby if you don't want to think about your next meal. However,... More 

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your feedback. We are currently renovating the entire hotel. Part of the enhancements is to place a seal around the entire door to provide a quiet close and more sound- proofing. More 

Noble, Oklahoma
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 27, 2014

I strongly recommend that you read this review before booking with this hotel. We chose this hotel because of the amenities that it boasted about. Honestly, this is the priciest hotel I have ever booked and it offered the worse service I have ever received. The employee Kim, was not helpful nor apologetic when it comes to the things I... More 

Was this review helpful? Yes 3
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to review our hotel. I believe several of the issues experienced will be taken care of by our multi-million dollar transformation to be completed during the next couple of months. We have already completed two floors. Your feedback regarding our associates will be utilized during our ongoing training and development workshops. More 

Boca Raton, Florida
Contributor
14 reviews 14 reviews
4 of 5 stars Reviewed December 7, 2014

We were at a business event for 4 consecutive days at this Sheraton. We had all our group meals at a most wonderful buffet at the hotel. The food was AMAZING, fresh and varied daily. The wait staff was superb! Every day they went above and beyond in service. Chef Casey, Kevin and Marta obviously believe in excellent service. We... More 

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you so much for the review regarding the service you received. We all love being in the hospitality business and come to work every day for our guests. More 

Granite Bay, CA
Top Contributor
60 reviews 60 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 7, 2014

We stayed at the Four Points in November. I read a few reviews that caused me to pause, but I'm glad we stayed here. The staff was super friendly and professional. The room was very clean and I can't say anything was wrong. It was a pleasant stay and I wouldn't hesitate to stay there again. It's also a great... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for the kind words. The team we have is well trained and determined to be consistently good. We always welcome feedback from our valued guests. More 

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