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Four Points by Sheraton San Rafael

3.5 of 5 1010 Northgate Drive, San Rafael, CA 94903
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Four Points by Sheraton San Rafael
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Four Points by Sheraton San Rafael
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381 reviews from our community

Traveler rating
    88
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    88
    47
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Noble, Oklahoma
2 reviews
1 of 5 stars Reviewed yesterday NEW

I strongly recommend that you read this review before booking with this hotel. We chose this hotel because of the amenities that it boasted about. Honestly, this is the priciest hotel I have ever booked and it offered the worse service I have ever received. The employee Kim, was not helpful nor apologetic when it comes to the things I... More 

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Boca Raton, Florida
Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed 3 weeks ago

We were at a business event for 4 consecutive days at this Sheraton. We had all our group meals at a most wonderful buffet at the hotel. The food was AMAZING, fresh and varied daily. The wait staff was superb! Every day they went above and beyond in service. Chef Casey, Kevin and Marta obviously believe in excellent service. We... More 

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Granite Bay, CA
Top Contributor
53 reviews 53 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Four Points in November. I read a few reviews that caused me to pause, but I'm glad we stayed here. The staff was super friendly and professional. The room was very clean and I can't say anything was wrong. It was a pleasant stay and I wouldn't hesitate to stay there again. It's also a great... More 

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Seattle, Washington
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stay here every time we visit family in San Rafael. On past visits, customer service has been poor, but this time it was stellar. The hotel is being redecorated so hopefully the refreshed guest rooms will soon match the lobby and pool updates. We always choose a deluxe room so we get the breakfast buffet included, and ask for... More 

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Glendora, California
1 review
5 of 5 stars Reviewed 4 weeks ago

We just finished our most recent stay and had yet another wonderful experience at the four points sheraton San Rafael. From the friendly and helpful check in experience with Jay at the front desk to the friendly and attentive service from Abel and Omar who lit the fireplace and brought us chair cushions on the patio to Jose, our waiter... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you so much for the kind words. We share all reviews with our team. Each person mentioned will be rewarded for a job well done. It is our pleasure to offer the best service possible and we work hard every day to get all of the details perfect for each and every guest. We look forward to seeing you... More 

Santa Barbara, California
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 16, 2014

I had stayed in this hotel a couple of years ago and had a wonderful experience. So I was really disappointed when the the room they put me in at first was so shabby. I asked for another room and ended up staying in that one, although it faced the freeway- was very loud and smelled musty. For almost $200/night,... More 

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for sharing your experiences with my team and I. We utilze every comment to improve our service delivery or our hotel product in general. We are very excited to be starting our hotel renovation next month. We will have completely renovated rooms and lobby along with the restaurant and bar. We hope you will come enjoy our new... More 

Travelers are raving about these San Rafael hotels

Orlando, Florida
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 29, 2014

Stayed here for three nights during a business trip to San Francisco. Was hoping for better but the place is a bit rundown. The hotel is clean, just seems old and outdated. That being said, the beds were super comfortable and there were no issues with my room - just needs a facelift. The air conditioner wasn't working properly and... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to provide feedback regarding the hotel. We certainly appreciate your kind words. I am happy to say that the renovation on the entire hotel will begin this month. We will spend the next few months inside each room and the restaurant, lounge, and meeting space as well. We hope you will come enjoy ouir... More 

Incline Village, Nevada
Top Contributor
51 reviews 51 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 29, 2014

We were greeted by a hotel staff member named Jose. He could not do enough for us. We arrived late and we were tired. He made check in so easy, gave us all the info needed for our stay. Put is into a nice room with a comfortable bed. Jose even provided some breakfast coupons to use. I gave him... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for recognizing out staff members especially Jose. You really made his day. He is proudly wearing his pin attached to his nametag. We really like guests like you that enjoy the hotel and then reward the associates with such an honor. More 

2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 17, 2014

I stayed at this hotel for the Sales Force conference due to everything else being full. I usually stay at higher end Starwood properties such as the Westin so knew this would be a downgrade...just wasn't expecting such a downgrade. The hotel is just plan and simply old and outdated. The elevators needed a overhaul, along with the rooms. The... More 

Was this review helpful? Yes 5
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

This is not true at all. Immediately following this review, we had the entire hotel and every room inspected. It is unfortunate that I was never able to meet with you and address your concerns. We have a Manager on Duty every day and night shift. Our hotel does not have a trace of insects of this nature. I encourage... More 

New York City, New York
Top Contributor
113 reviews 113 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed October 15, 2014

What? Can't hear you? Oh, that's just the air conditioner. It goes all night. Really. Keeps the room cold, and let's you know it's on. Weak weight room. Just off the freeway, a block from a SF commuter bus stop. Lots of parking, a Safeway's across the street, restaurants two exits south. Bring ear plugs.

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to review our hotel. Our A/Cs have been known to be a bit loud and that is why we are fitting them with insulation around the housing. I am afraid that you might not have been directed to our new fitness center on the "G" level. That is our fault for a staff member... More 

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Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Drive, San Rafael, CA 94903
Phone Number:
Location: United States > California > Marin County > San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
Number of rooms: 234
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Also Known As:
Four Points By Sheraton San Rafael Hotel San Rafael
4 Points By Sheraton San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points

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