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All 9 San Rafael hotels

Four Points by Sheraton San Rafael

3.5 of 5 Hotel   |   1010 Northgate Drive, San Rafael, CA 94903
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Ranked #6 of 9 Hotels in San Rafael
A recent review
3 of 5 stars reviewed 2 weeks ago
osojack california
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364 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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california
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

as far as ac and water pressure, are they trying to pass these off as being GREEN. since obama is pro green, green is likely a scam for starwood to hide their cost cutting. too bad because the facility was great about my dog, the room would have been very nice, the food was good, my wife liked the pool,... More

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Los Angeles, California
Contributor
12 reviews 12 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel was really full, so I was upgraded to a deluxe room. The word "deluxe" sounds pleasant, however, the overall experience was not up to my expectation. First of all, the toilet bowl has stool stain. AC was really noisy and it was hard to fall asleep with that level of noise. If this room is a deluxe room,... More

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Travelers are raving about these San Rafael hotels

San Francisco, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel's staff, from top to bottom, clearly takes great pride in providing excellent service. I was blown away by how friendly and accomodating everyone was. The front desk team, the custodial staff, the manager, the bar staff, the (delicious) breakfast crew: Service with a Smile. I DJ'd my friend's wedding last night and EVERYONE was so kind. Admittedly, I... More

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you very much. We are very passionate about our team and the service we deliver to all of our guests. Every day we plan to be the best that we can in every department of the hotel. We love to delight our guests and we are very pleased to see so many return to our property time and time... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I stay at this hotel twice a year, when attending a week-end meeting in San Rafael. The dinner menu is limited, but every dish is prepared with care. The breakfast buffet is very convenient and comprehensive. The staff is amenable and attentive. It is convenient to major roads but is very quiet.

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for being such a loyal guest. I am very happy to report that your next visit will include staying in a brand new room. You will be able to dine in our new restaurant and our Chef is going to present a new menu complimenting the new restaurant and bar. We will look forward to seeing you and... More

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed at this property many times over the last 14 years. It used to be a low-cost smelly motel by Holiday Inn. It has been minimally refurbished over the years and the moldy smell has finally been masked. The elevators have been modernized and furniture in the rooms has finally been replaced. The bathrooms are still old with... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to review our hotel. We are happily heading into a toatl hotel renovation. You will find a new room. new lobby, new restaurant and bar. The experience will be completelydifferent from years past. Keep us in mind in 2015. More

Pittsburgh, Pennsylvania
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice lobby and rooms were very clean - but the AC unit was pulled away from the wall and you could see to the outside. I hate bugs - so I stuffed a towel around it to keep the outside OUT! It is a very easy off and on to the highway - good location for travel

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to share your experiences with us. We have begun a retrofit to our existing A/Cs and new insulation will be placed around the unit to make a complete seal to keep out any elements. We hope to see you again. More

SLC
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel over the years and experienced its steady decline due to wear and tear but the prices have not declined. Our outdated a/c unit was very loud and the climate inside was muggy and smelly as a result.

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for returning to our hotel on multiple occasions. We are preparing the property for a complete renovation. This will be the biggest improvement in several years at our location. We do agree with your assessment and intend to address the issues completely. More

Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton Four Points for business and when I entered the room, it appeared that the air conditioner wasn't working properly, but I thought perhaps it was just one of those energy saving things where it's designed to turn off when you're out of the room and then reengage when you return. I turned the thermostat down... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

I am terribly sorry to hear about your experience at my hotel. The first room should have been placed completely out of order. I have shared your review with my new Rooms Director and we are reviewing our operational processes. It is our intention to only check a guest into a perfect room. We are anxiuosly preparing for our renovation... More

Minden, Nevada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at the Sheraton Four Points with another couple for 3 nights in August 2014, The lobby and entrance have all been refurbished so our expectations were high when we arrived. That was short lived. After being give a room on floor "0" (below the lobby level) we felt like we were staying in the dungeon. The hotel would... More

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

I read your review and have acted upon your experiences. The hotel is about to undergo a complete renovation. We will work on every guestroom on every floor. The lobby, restaurant and bar will be completely rebuilt. The hotel will not look the same. Should your travels bring you our way to San Rafael in 2015, please stop by and... More

Los Angeles
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 21, 2014

San Francisco hotels have gotten very pricey for families. At the time of booking (2 weeks in advance) available 2 star hotels were north of $300 a night. This property is only 15 minutes north of the Golden Gate bridge allowing for convenient access to the sites in and around the city. The design is comfort food for the soul.... More

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for sharing. It sounds like your visit worked out perfectly. We are aware of the San Francisco city prices. We always try to keep our prices affordable and provide the best experience. Come see us again. We will be waiting for you. More

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Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Drive, San Rafael, CA 94903
Phone Number:
Location: United States > California > Marin County > San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
Number of rooms: 234
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Also Known As:
4 Points By Sheraton San Rafael
Four Points By Sheraton San Rafael Hotel San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points

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