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Four Points by Sheraton San Rafael

3.5 of 5 1010 Northgate Drive, San Rafael, CA 94903
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Four Points by Sheraton San Rafael
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Four Points by Sheraton San Rafael
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384 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santa Barbara, California
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Let me start by saying that 80% of my working life is spent traveling and staying in hotels. I have stayed in all types of places, but usually on the nicer end. I had a great experience at the Sheraton in San Rafael. I stayed early December 2014, Monday through Saturday on business. I stayed during a massive, record breaking... More 

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your feedback. It was nice to hear how helpful one of my managers was during your stay. We are now in the midst of a multi-million dollar renovation to transform all of our rooms, lobby, restaurant and lounge. Everything will be modern and gorgeous! More 

Houston
Contributor
14 reviews 14 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights, about 15 min drive from SFO downtown. Cat 3. No breakfast, but laundry room is available. Would stay again. Renovation is going on but rooms were quiet. Front desk friendly and helpful.

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you very much for taking the time to share your experiences during your stay. We value any feedback from our guests. Comments are very valuable to our future guests. More 

San Diego
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location is convenient, easy to spot from the freeway (we didn't hear much of the freeway noise). Located across a small shopping plaza and larger mall beyond. So grabbing a familiar Starbuck's coffee, or necessary stop at the CVS or Walgreen's is easy; and plenty of chain restaurants nearby if you don't want to think about your next meal. However,... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your feedback. We are currently renovating the entire hotel. Part of the enhancements is to place a seal around the entire door to provide a quiet close and more sound- proofing. More 

Noble, Oklahoma
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I strongly recommend that you read this review before booking with this hotel. We chose this hotel because of the amenities that it boasted about. Honestly, this is the priciest hotel I have ever booked and it offered the worse service I have ever received. The employee Kim, was not helpful nor apologetic when it comes to the things I... More 

Was this review helpful? Yes 3
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to review our hotel. I believe several of the issues experienced will be taken care of by our multi-million dollar transformation to be completed during the next couple of months. We have already completed two floors. Your feedback regarding our associates will be utilized during our ongoing training and development workshops. More 

Travelers are raving about these San Rafael hotels

Boca Raton, Florida
Contributor
14 reviews 14 reviews
4 of 5 stars Reviewed December 7, 2014

We were at a business event for 4 consecutive days at this Sheraton. We had all our group meals at a most wonderful buffet at the hotel. The food was AMAZING, fresh and varied daily. The wait staff was superb! Every day they went above and beyond in service. Chef Casey, Kevin and Marta obviously believe in excellent service. We... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you so much for the review regarding the service you received. We all love being in the hospitality business and come to work every day for our guests. More 

Granite Bay, CA
Top Contributor
53 reviews 53 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 7, 2014

We stayed at the Four Points in November. I read a few reviews that caused me to pause, but I'm glad we stayed here. The staff was super friendly and professional. The room was very clean and I can't say anything was wrong. It was a pleasant stay and I wouldn't hesitate to stay there again. It's also a great... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for the kind words. The team we have is well trained and determined to be consistently good. We always welcome feedback from our valued guests. More 

Seattle, Washington
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 3, 2014

We stay here every time we visit family in San Rafael. On past visits, customer service has been poor, but this time it was stellar. The hotel is being redecorated so hopefully the refreshed guest rooms will soon match the lobby and pool updates. We always choose a deluxe room so we get the breakfast buffet included, and ask for... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your comments and noticing our improvements. We strive to do our best. We have a fairly new team and we are here to do our best to enhance the experience for all of our guests. More 

Glendora, California
1 review
5 of 5 stars Reviewed November 24, 2014

We just finished our most recent stay and had yet another wonderful experience at the four points sheraton San Rafael. From the friendly and helpful check in experience with Jay at the front desk to the friendly and attentive service from Abel and Omar who lit the fireplace and brought us chair cushions on the patio to Jose, our waiter... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you so much for the kind words. We share all reviews with our team. Each person mentioned will be rewarded for a job well done. It is our pleasure to offer the best service possible and we work hard every day to get all of the details perfect for each and every guest. We look forward to seeing you... More 

Santa Barbara, California
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 16, 2014

I had stayed in this hotel a couple of years ago and had a wonderful experience. So I was really disappointed when the the room they put me in at first was so shabby. I asked for another room and ended up staying in that one, although it faced the freeway- was very loud and smelled musty. For almost $200/night,... More 

Was this review helpful? Yes 2
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for sharing your experiences with my team and I. We utilze every comment to improve our service delivery or our hotel product in general. We are very excited to be starting our hotel renovation next month. We will have completely renovated rooms and lobby along with the restaurant and bar. We hope you will come enjoy our new... More 

Orlando, Florida
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 29, 2014

Stayed here for three nights during a business trip to San Francisco. Was hoping for better but the place is a bit rundown. The hotel is clean, just seems old and outdated. That being said, the beds were super comfortable and there were no issues with my room - just needs a facelift. The air conditioner wasn't working properly and... More 

Was this review helpful? Yes
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to provide feedback regarding the hotel. We certainly appreciate your kind words. I am happy to say that the renovation on the entire hotel will begin this month. We will spend the next few months inside each room and the restaurant, lounge, and meeting space as well. We hope you will come enjoy ouir... More 

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Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Drive, San Rafael, CA 94903
Phone Number:
Location: United States > California > Marin County > San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
Number of rooms: 234
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Also Known As:
Four Points By Sheraton San Rafael Hotel San Rafael
4 Points By Sheraton San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points

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