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All 9 San Rafael hotels

Four Points by Sheraton San Rafael

3.5 of 5 Hotel   |   1010 Northgate Drive, San Rafael, CA 94903
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61%
Ranked #6 of 9 hotels in San Rafael
A recent review
5 of 5 stars reviewed 1 week ago
Earl B Pilot Hill, Usa
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343 people have reviewed this hotel

Traveler rating
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    118
    75
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Fresno, California
Top Contributor
57 reviews 57 reviews
52 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here with my wife back in April while I had some work in the area and we were visiting some friends who just had a baby. We had a terribly long day and checked into the hotel about 9 in the evening. We were given an upgrade at check it which we were excited about! Upon arrival to... More

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Pilot Hill, Usa
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my two daughters recently spent a few days in San Francisco and Six Flags Vallejo and stayed at the Sheraton San Rafael. I expected A nice Place because it was a Sheraton Hotel and that's Exactley what we got and more. The rooms were very nice with a fridge , microwave and ours also had a patio to... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to share your experience. We love hearing how much you enjoyed our hotel. We take great pride in our service and making all of our guests enjoy a memorable experience.We are looking forward to our new renovation taking place the next 6 months. More

Minden, Nevada
Top Contributor
114 reviews 114 reviews
47 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here one night on a business trip. We have mixed feelings on this property. I'm sure that I expected more because of the name. They were very nice at the front desk upon arrival and let us check in early. We appreciated that as we had a 12 hour workday ahead of us. The room was clean and... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you taking the time to share your experiences. We are sorry to hear about the housekeeping replenishment and restaurant service. We have identified the associates involved and have used this information to do some extensive service training for all departments. If you return to the area consider giving us another try as we are always improving our service and... More

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for about ten days. Trip kept getting extended beyond my original four days. Front desk staff very friendly and very helpful. They had to move my room as I had to extend the stay and did their best to accommodate. Had constant room service and food was good. One thing though tip is automatically added to bill which is... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your kind words following your stay with your family. We like to think of our property as a resort in Marin County. The location is ideal. I am sorry to hear about the sports bottle being lost. We will contact you directly to replace the item for you right away. More

San Clemente, California
Top Contributor
102 reviews 102 reviews
9 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for four nights while attending a conference. Right on the 101 freeway and comfortable enough. Room was clean and looked to be in good shape. Did find that one of the dresser drawers wouldn't stay closed. Not sure if it was because the floor was sloping slightly or what, reaching to call that a complaint though. Had a... More

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to describe your recent stay. We always enjoy having conference attendees stay with us on business or pleasure. We do have a GREEN program available if the guest chooses points over housekeeping refresh. We are all doing our best to conserve resources. We hope to see you again in the future. More

Austin, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Ronesh Sharma at checkin made us feel special from the moment we walked in the door. Everybody was very friendly & accommodating. Nice, clean, larger than usual room. Refrigerator was not working when we walked in but was fixed within 10 min after reporting it. Very comfortable & attractive pool area. We'll be back.

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you very much for the complimentary review. Your feedback will be shared with all of our front desk team and Ronesh will be recognized for a job well done. It will be our pleasure to serve you anytime in the future. More

Orlando, Florida, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We wound up staying here for two nights unexpectedly, and it was just what we were looking for. The hotel was quiet and clean, the beds were comfortable, and the food was decent. We didn't make use of the pool, unfortunately.

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for joining us even though your visit was quick. We hope that your memories were pleasant and you will remember to come see us again if you visit the Marin area again. Hopefully next time you will have time to enjoy the pool and our comfy new furniture. More

Republic, Missouri
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

Helpful staff. Clean room. Comfy beds. No microwave? No refrigerator? Breakfast was good, but overpriced. Afraid to check dinner prices. Convenient to Muir Woods, wine country, ferry to San Francisco.

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Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to provide valuable feedback to our team. We are proud to say that we have begun our renovation. Part of the plans is to purchase a refrigerator and microwave for each room. We have added over 100 this past year. When visiting us please feel free to request a refrigerator and/or a microwave on... More

Sausalito/Hawaii
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

lovely room. Killer pool lounge area. Nice firepit. Manager was terrific. They made me feel like a very valued guest. I would definitely stay here again. Good location across the street from the mall, easy highway access. Nice restaurant in house as well.

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to provide comments regarding our hotel. We look forward to seeing you again and you enjoying our all new pool furnishings. Remember the welcome reception on Friday evenings. More

Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

Booked multiple rooms with this hotel which would have been a logistical nightmare. But the hotel staff was very helpful and patient in helping us sort through all the details and making sure that everyone was accommodated. Thank you! Nice pool, decent rooms, relatively convenient location right next to the freeway and a mall. Provided a hassle-free and pleasant hotel... More

Was this review helpful? Yes 1
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for your feedback and compliments. We hope that you will return and enjoy our all new pool furniture and outdoor dining area. More

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Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Drive, San Rafael, CA 94903
Phone Number:
Location: United States > California > Marin County > San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
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Also Known As:
Four Points By Sheraton San Rafael Hotel San Rafael
4 Points By Sheraton San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Four Points by Sheraton San Rafael is just north of the Golden Gate Bridge and centrally located in the scenic north coast and renowned hills of Marin County. Close to Sonoma, and Napa wine country. ... more   less 
Number of rooms
234

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