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Embassy Suites Hotel San Rafael - Marin County / Conference Center

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101 McInnis Parkway, San Rafael, CA 94903
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Embassy Suites Hotel San Rafael - Marin County / Conference Center
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Embassy Suites Hotel San Rafael - Marin County / Conference Center
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616 reviews from our community

Traveler rating
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    136
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Embassy Suites Hotel San Rafael - Marin County / Conference Center
See the most recent reviews
Bakersfield, California
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 15, 2013

Be for warned that Central Reservations and this property have issues. I made a three day reservation and when I tried to change it to check out one day earlier Central Reservations would not let me do so through them even though I had booked the room with them. Both times they were very "Oh, you can do that or... More 

Was this review helpful? Yes 1
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for your review of your recent stay with us. I always appreciate hearing from our guests – including areas for improvement. I apologize that the information taken at the time of your reservation was not taken and forwarded to the hotel correctly and caused a delay at check-in for you. I will be discussing your comments with the... More 

Top Contributor
217 reviews 217 reviews
72 hotel reviews
286 helpful votes 286 helpful votes
3 of 5 stars Reviewed July 15, 2013

Quite comfortable....rooms adequate but bathroom on the small side...location not bad close to San Rafael and shops.....nothing memorable to say, pretty average service...staff not very obliging especially on the front desk when we arrived early we were told to come back in two hours with no attempt to check to see if room was ready. it also appears that there... More 

Was this review helpful? Yes 1
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to write a review about your recent stay with us. While I was happy to hear that you found the hotel to be comfortable, it was disappointing to hear that you felt that the staff was not responsive to your needs relative to checking in early and not having your suite cleaned by 4pm.... More 

Oceanside, United States
1 review
5 of 5 stars Reviewed July 12, 2013

Very happy and relaxed trip we had. Delicious breakfast served. Awesome pool. The hotel is very clean. The rooms are very comfortable. The location is great. Peace and quiet. We enjoyed every minute of our vacation. Very relaxed.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

It's only Monday and you've made my week! Thank you for your wonderful review of the hotel. Your feedback and kind words are appreciated and will be shared with the entireTeam. Our Team Members work hard and really enjoy what they do and when it's acknowledged by our guests, it's a reminder to and for them, that what they do... More 

A TripAdvisor Member
5 of 5 stars Reviewed July 12, 2013

It was Great! Check in was easy, front desk agents were friendly and helpful, breakfast was terrific, location was near major roads. I would stay there again in a heartbeat and would look into staying at other Embassy Suites based on my experience in San Rafael.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

What a great way to start out my week...thank you so much for your kind words regarding your recent stay with us. Hearing from our guests is so important and when I have the opportunity to share what has been said/written, the Team Members are so appreciative, so thank you! I hear over and over again about how friendly and... More 

CT
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 11, 2013

This is our third stay at this hotel. My daughter-in-law is from San Rafael and the proximity is key for us. We used this hotel to host our out of town family and friends guests for my son's wedding. Hotel is clean and reasonably up to date. Breakfast Buffet and Manager's Cocktail Reception is a PLUS. Cocktails are abundant but... More 

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

First and foremost...congratulations on your son's wedding! I appreciate you taking the time to write this review as it speaks to both the positives and negatives you experienced during this visit. Although no one likes to see or hear about their shortcomings, they do happen and I can only hope that my Team learns from them and that they have... More 

Suwanee, United States
1 review
4 of 5 stars Reviewed July 9, 2013

Very nice hotel and location convenient to San Francisco, Sausilito, and National Seashore without the high SF prices. Had corner room (too bad it costs extra) and was very quiet. Lucky to leave before Marin County Fair started (fairgrounds right next door) Don't know if room would have been as quiet then as it overlooked the fairgrounds. Getting in and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. I appreciate hearing from our guests and was happy to hear that the found the hotel to be comfortable and in a good location. More and more people are finding us to be a great alternative to staying in the city...close enough, yet not... More 

Fairfield, California
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 7, 2013

My husband had just stayed at the Embassy Suites in Burlingame a week ago and loved it. We wanted to try one closer to home in San Rafael. It was quite quaint and the waterfalls were very beautiful. Our first night we went to the reception. Very nice and no problem. The next day we went to the reception and... More 

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to write about your recent stay with us. I was glad to hear that you found the hotel to be comfortable and closer to home for you. As I read your review I noticed that your stay included time during the Marin County Fair as well as time beforehand. I say this because the... More 

california
Top Contributor
70 reviews 70 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 7, 2013

Your children will love the pool, koi ponds and water fall, your husband will love that you can walk over the bridge to the Marin County Fairgrounds and Conference Center and not have to deal with parking hassles and you'll all love the free happy hour (they'll make your child pretty pink Shirley Temples if ask) and breakfasts. The noise... More 

Was this review helpful? Yes 1
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

This was a great way to start off a week after a very bust week during the Marin County Fair! Thank you so much for all of your kind words about the hotel and your experience during your stay with us last week. It is no doubt one of the busiest weeks of the year and I was so happy... More 

Washington Metro, United States
1 review
3 of 5 stars Reviewed June 30, 2013

Ample spacious rooms. Great breakfast. Although, we did not take advantage of the evening reception, it is nice to have the option of one being available. We were there for a graduation and family reunion, so there was not much time for the extras.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. It sounds as though you had a full itinerary while you were in town! It was great to hear that you found the suite to provide "ample space" and that you enjoyed the cooked-to-order breakfast. Hopefully the next time you visit, you will be... More 

New Delhi, India
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed June 28, 2013

My wife and I stayed there for a couple nights in December 2012. It is a nice hotel though I acknowledge some of the other reviews about it being a bit dated. We appreciated the happy hour free snacks and drinks, which seemed to bring folks out which was fun for us being social people. The waterfall and pond made... More 

Was this review helpful? Yes 1
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to write a review about your stay with us in December. It was great to hear that you enjoyed the waterfall/pond together with the Evening Reception, dinner in Grille 101, our cooked -to-order breakfast and our friendly staff. All important pillars to the Embassy Brand and what truly sets us apart from our competitors.... More 

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