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Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

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101 McInnis Parkway, San Rafael, CA 94903
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Embassy Suites by Hilton Hotel San Rafael - Marin County \/ Conference Center
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696 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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St. Louis, MO
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here on business in April 2015. The staff are friendly and the lobby are nice. The room itself was okay - a little dated with older chipped furniture. There was a power outage the morning of my departure that created some disgruntled customers but there was nothing management could do. Most people got ready in the dark which... More 

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Minnesota
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As other reviewers had already mentioned, this hotel is starting to show some age and wifi signal is not the greatest. We did not mind it at all since for the most part we only used it to sleep after days of sight seeing. The location is ideal since it is only half-an-hour away from downtown San Francisco. It very... More 

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California
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were pleasantly surprised at the price and the proximity to San Francisco. It's about 20 miles after leaving Golden Gate Bridge. The hotel is larger than it appeared from the front. The evening cocktails and snacks were welcomed after a long day touring the City. The pool and the spa were clean and spacious. We enjoyed swimming in the... More 

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for your positive recommendation of the Embassy Suites San Rafael. We’re thrilled that our accommodations met your expectations. Thank you for your continued patronage and we hope that you will allow us another opportunity to be of service in the future. More 

1 review
1 of 5 stars Reviewed 1 week ago NEW

I stayed at the Embassy Suites this past weekend as part of a wedding room block. To say the least I was disappointed. The hotel itself is way over due for a renovation, but that's not even really the worst part. It's as though the staff has just given up on it. Walking up to our room, there were left... More 

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mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to note your recent hotel experience. We sincerely apologize for the room guest room condition room service tray issues you experienced during your visit. Your comments are greatly appreciated in our ongoing attempt to improve the service we provide our guest. We hope that your next stay with us will be much-improved from the... More 

Clemson, South Carolina, United States
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a standard Embassy Suites property, though a little older and showing some wear and tear. Nothing special but nothing bad either. The room was clean, the evening reception and breakfast were decent. The drive to San Francisco wasn't bad and it was much cheaper than staying in the city.

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

We’re happy to hear that you had a satisfying stay. It’s great that our accommodations met your expectations, and that the hotels amenities met your needs. Thank you for sharing your experience with us and hope that you return in the future. More 

Gainesville, Georgia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Hotel was perfect! It was the best so far! Luxurious rooms that were up to date. Free happy hour drinks and appetizers. Huge breakfast area with made to order omelet a, etc! Had pool, hot tub, nice restaurant. Best price so far, also!Stay here!

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your stay was positive and that you appreciated all the hotels amenities and comforts. We look forward in being of service during your next stay. More 

Washington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was quiet and the bed was comfortable, but the furnishings were definitely tired. The sockets in the wall were so worn that plugs fell out. Worst were the bursts of black/dark grey water than came out of tap in the bathroom sink. Needless to say - be careful what you drink.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to note your recent hotel experience. We sincerely apologize for the water issues you experienced during your visit. Your comments are greatly appreciated in our ongoing attempt to improve the service we provide our guest. We hope that your next stay with us will be much-improved from the last. More 

Kirkland, Washington
2 reviews
4 of 5 stars Reviewed 1 week ago

2-night stay while touring San Francisco. Beautiful hotel, clean room. Service was friendly any time we needed anything. Only complaint...fitness center is entered by going thru the pool area. Noisy from kids virtually all the time.

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for your positive recommendation of the Embassy Suites San Rafael. We’re thrilled that our accommodations met your expectations outside of the fitness center location. Thank you for your continued patronage and we hope that you will allow us another opportunity to be of service in the future. More 

Salt Lake City, Utah
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a family reunion - 10 adults. You can't beat the happy hour, the staff does all they possibly can to ensure your stay is exceptional. Breakfast was awesome. This is an hour (give or take), away from Napa, Pt. Reyes, Coppala Winery (such good food and wine). It was super convenient to S.F., Berkeley, and Sausalito.... More 

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for your positive recommendation of the Embassy Suites San Rafael. We’re thrilled that our accommodations met your expectations. We’re happy to hear that you had a satisfying stay. It’s great that our accommodations met your expectations Thank you for sharing your experience with us; it would be a pleasure to have you back again. More 

Eureka, United States
1 review
5 of 5 stars Reviewed 1 week ago

My family and I love this hotel, not only for the amenities, but for the great location and cleanliness! The one complaint I do have was this time the coffee during the delicious breakfast, tasted like it had been out for a few days. As someone who has worked in coffee shops for a combined 6 years, I am a... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for your positive recommendation of the Embassy Suites San Rafael. We’re thrilled that our accommodations met your expectations. Thank you for your continued patronage and we hope that you will allow us another opportunity to be of service in the future. More 

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