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Embassy Suites Hotel San Rafael - Marin County / Conference Center

3.5 of 5 101 McInnis Parkway, San Rafael, CA 94903
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Embassy Suites Hotel San Rafael - Marin County / Conference Center
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Embassy Suites Hotel San Rafael - Marin County / Conference Center
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553 reviews from our community

Traveler rating
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    120
    51
    22
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207
128
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120
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nashville, Tennessee
Top Contributor
169 reviews 169 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here recently for work and were given a room at the very back of the hotel next to a service room, which caused a great deal of noise. The room itself was quite big and the beds were comfortable. But it's definitely outdated. The hotel lobby looks like a resort in Orlando from the 80's. The staff were... More 

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Sturbridge
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I liked the daytime staff. i was happy to see the nice atrium and coy fish! After a good managers reception and edible street tacos, I went to bed. I woke up with the people on the other side of the wall busy at work. It was extremely noisy from 1-5 AM with x rated stuff going on, non stop.... More 

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Friendswood, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

The room I stayed in was in poor condition. The decor was possibly from the 80s, the carpet was a mess with stains all over it. The refrigerator smelled bad. There is no complementary internet. They will charge you $10 per day to use it, which is very inconvenient. The breakfast bar had under cooked scrambled eggs, so I had... More 

Review collected in partnership with Embassy Suites Hotels

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Coral Springs, Fl., United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Being a regular customer choosing to stay in Embassy Suites, my stay at the hotel in San Rafael, CA. was one of my most pleasant experiences at an Embassy Suites. The staff was extremely professional with a customer friendly attitude. This was my first visit to the Bay area, and I am looking forward to returning with my family to... More 

Review collected in partnership with Embassy Suites Hotels

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NJ
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have stayed here several times in the past. Usually 3 nights at a time while visiting my sister. The hotel in general is nice. The rooms are big, good location, daily managers cocktail hour and good breakfast. Every now and then I feel like the housekeeping could be a little better, but my overall experience is good. I would... More 

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NYC
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent 2 nights here for work. Loved the free breakfast, loved the cocktail hour, and while other reviews commented that the indoor waterfall was cheesy, I found it delightful, especially the giant Koi they had swimming in the pool. My problem with this place was with housekeeping. The first night, when I turned on the bedside lamp, I found... More 

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mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to note your recent hotel experience. We sincerely apologize for the condition and cleanliness issues you experienced during your visit. Your comments are greatly appreciated in our ongoing attempt to improve the service we provide our guest. Thank you for your continued patronage and we hope that you will allow us another opportunity to... More 

North Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have just returned from spending 4 nights at this hotel, and have also stayed here several times over the last few years. It has some really excellent things --- a great fish "pond" with strikingly beautiful fish, that the kids love, good popcorn, a very thoughtful "happy hour" with a free drink, and it is very easy to get... More 

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mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to note your recent hotel experience. We sincerely apologize for the service and cleanliness issues you experienced during your visit. Your comments are greatly appreciated in our ongoing attempt to improve the service we provide our guest. Thank you for your continued patronage and we hope that you will allow us another opportunity to... More 

San Rafael, California
Top Contributor
114 reviews 114 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My best friend comes in from Chicago and Japan regularly. He always stays at the Embassy Suites. I have used them myself many times. Great breakfast, nice cocktail hour, good restaurant, big rooms and plenty of amenities. I like this place. Even though not usually in walking distance to the area, always plenty to do.

Was this review helpful? Yes 1
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your stay was positive and that you appreciated all the hotels amenities and comforts. We look forward in being of service during your next stay. More 

Salado, Texas
Top Contributor
58 reviews 58 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hell Maintenance? Is anybody out there? The room itself had many issues: 1) What appeared to be either blood, ketchup, spaghetti sauce splattered on the front room floor 2) Paint peeling by window 3) wood chipping in bathroom. If we weren't so pressed for time during our stay, we definitely would have changed rooms. Hot tub was freezing and blowing... More 

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to note your recent hotel experience. We sincerely apologize for the spa and claenliness issues you experienced during your visit. Your comments are greatly appreciated in our ongoing attempt to improve the service we provide our guest. Thank you for your continued patronage and we hope that you will allow us another opportunity to... More 

New Jersey
Top Contributor
78 reviews 78 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Rooms need some updating -got a good price on trip advisor. Free breakfast is always a nice perk! Good choices. Also happy hour with free snacks and drinks. Very good customer service. Location is convenient .

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your stay was positive and that you appreciated all the hotels amenities and comforts. We look forward in being of service during your next stay. More 

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Additional Information about Embassy Suites Hotel San Rafael - Marin County / Conference Center

Address: 101 McInnis Parkway, San Rafael, CA 94903
Phone Number:
Location: United States > California > Marin County > San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel San Rafael - Marin County / Conference Center 3.5*
Number of rooms: 235
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Also Known As:
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites San Rafael
San Rafael Embassy Suites

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