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Embassy Suites Hotel San Rafael - Marin County / Conference Center

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101 McInnis Parkway, San Rafael, CA 94903
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Spring stays from $149
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Embassy Suites Hotel San Rafael - Marin County / Conference Center
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Embassy Suites Hotel San Rafael - Marin County / Conference Center
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603 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Rafael, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Located next to the Marin County Civic Center, and just across the highway from a large shopping mall, this Embassy Suites does well at providing its guests a pleasant and comfortable visit. Give them a shot!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for your review of the Embassy Suites, San Rafael. We are pleased to hear that you had an enjoyable visit and look forward in being of service in the future. More 

Ventura, California
Top Contributor
184 reviews 184 reviews
83 hotel reviews
102 helpful votes 102 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hampton Hotels in the Hilton family have a satisfaction guarantee: "Friendly service, clean rooms, comfortable surroundings, every time. If you're not satisfied, we don't expect you to pay." Had this been a Hampton Hotel, I would not have paid a dime. "Friendly service." The check in clerks looked like they were at a funeral. Sullen, uncaring. They acted as if... More 

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to note your recent hotel experience. We sincerely apologize for the service issues you experienced during your visit. Your comments are greatly appreciated in our ongoing attempt to improve the service we provide our guest. More 

Sacramento, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel is nice, a bit dated, but nice. We hated our bed! Felt like it was flat and at a slant. We are not ones to complain so we didn't ask to be moved or whatever the solution they would have presented... Other than that, just another hotel. COuld be better, could be a lot worse.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your overall stay was positive however, please accept our apologies for the uncomfortable bed issue you noted. We look forward in being of service during your next stay. More 

Sugar Land, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hotel is very old and in poor condition. The evening reception and breakfast is not worth the extra rates of the hotel as the accommodations and heating/AC are not maintained. The staff are not receptive esp the management.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to note your recent hotel experience. We sincerely apologize for the condition & service issues you experienced during your visit. Your comments are greatly appreciated in our ongoing attempt to improve the service we provide our guest. More 

San Jose, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our suite room was big and comfortable to stay. The location of the hotel was right spot before heading to Lake Tahoe after visiting San Francisco and Mill Valley area. I used my points and cash combination to stay and it was really good deal.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for your review of the Embassy Suites, San Rafael. We are pleased to hear that you had an enjoyable visit and look forward in being of service in the future. More 

Hillsborough, New Jersey
Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is a good value if you are staying in the area. It is well situated on a quiet street and has everything you need. The building itself is a five story open atrium style with lots of greenery. What it does need is updating. I found it to be clean but as I said, dated and a bit... More 

Was this review helpful? Yes 1
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

We’re glad that you enjoyed your time with us, and appreciate all the highlights that made your stay so positive. More 

Tahoe City, California
Top Contributor
159 reviews 159 reviews
30 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed 1 week ago

I enjoyed a week's stay at this Embassy Suites. Check-in was a breeze and I was in my room quickly. I had a room on the 2nd floor. Usually floor levels are not much of an issue but the elevators were very slow. I walked the stairs frequently. The suite was comfortable and met my needs. The bed was comfortable... More 

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your stay was positive and that you appreciated all the hotels amenities and comforts. We look forward in being of service during your next stay. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We always stay at the Embassy Suites in San Rafael when we visit relatives because it's well-run, clean, and friendly. An added bonus is the wonderful paved walking trail around the nearby tidal marshes and the adjacent San Rafael civic center with its ornamental ponds and flocks of wild birds.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your stay was positive and that you appreciated all the hotels amenities and comforts. We look forward in being of service during your next stay. More 

new york
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is decent. The rooms are clean. Breakfast included which is also acceptable. Overall the staff are friendly. Reasonably close to highway. Only major complaint was excessive noise from A group of teenagers. At the hotel staff quite some time to settle them down.

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your stay was positive and that you appreciated all the hotels amenities and comforts. And please accept my sincerely apologies for unfortunate group noise situation you experianced. We truly value your business and hope to retain... More 

Santa Rosa, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Easy commute in or out of San Francisco. Streets are a little difficult to figure out when trying to get from Hwy 101 to the hotel. Ample parking Restaurant food good; service slow. Free bottled water at checkin a nice touch in drought stricken Calif.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
mjdrios, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review

Thank you for your review of the Embassy Suites, San Rafael. We are pleased to hear that you had an enjoyable visit and look forward in being of service in the future. More 

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