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Extended Stay America - San Rafael - Francisco Blvd East

Certificate of Excellence
2.5 of 5
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1775 Francisco Boulevard East, San Rafael, CA 94901 (Formerly Extended Deluxe San)
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1 room 1 guest
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Extended Stay America - San Rafael - Francisco Blvd East
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104 Reviews from our TripAdvisor Community

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Traveler rating
    44
    29
    15
    8
    8
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22
18
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33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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    (23)
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    (40)
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Richmond, Virginia
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The mattress is on heavy duty cardboard, not wood or a box sprig but squeaky cardboard. The fire alarm went off for ten minutes at 11 pm, which I understand is out of hotel staff control but was very annoying. I only give it 2 because It's a little pricey for what you get. Indoor pool was nice very small... More 

Was this review helpful? Yes
San Francisco, California
1 review
5 of 5 stars Reviewed 2 weeks ago

The property is well maintained and the rooms are very clean. The location is very centrally located and close to all that Marin County has to offer. What makes this hotel very special is the manager. He is always very cheerful and very friendly to the guests, their pet and everyone who work under him. He truly cares about the... More 

Was this review helpful? Yes
Perth and Kinross, United Kingdom
Level Contributor
341 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When I arrived I thought oh no. It does not have the most inviting of entrances but the rooms are great. Just stayed one night but very nice and peaceful. Good aircon and quite comfortable. No real restaurants nearby but a couple of miles away there are lots in San Rafael. No parking fees and worth a stop off on... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time from your busy day to tell us about your experience during your recent visit to our hotel. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased to hear that we provided you with excellent service. Once more, thank you for posting your review.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Paid for daily housekeeping during a three day stay. When my room was not cleaned after the first day, I spoke to the desk (Debbie) and was told it's only done for long term stays on a weekly basis. My check out receipt shows otherwise. The staff needs to get its act together. Nothing in the business center was operable.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize for the housekeeping issues you experienced. The situation you described was an oversight on our part, and we will work to make sure we improve our front desk communication moving forward. I really appreciate you bringing this to our attention. To discuss further, or if you... More 

San Rafael, Argentina
1 review
5 of 5 stars Reviewed 4 weeks ago

I’m currently on assignment at Marin General Hospital As a traveling Laboratory Technician I’ve always looked for the very best living accommodations possible, Extended Stay America San Rafael has gone above and beyond what was expected, Luis one of the many front desk clerks have shown a high standard of professionalism during my stay, not only have I always been... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for posting a review of our property. I am thrilled we were able to provide you with a home away from home experience! I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

San Rafael, California
1 review
5 of 5 stars Reviewed July 23, 2015

Very clean remodeled room with everything needed to make a homemade meal. Overall the facility is clean and a safe place to stay. In addition, the staff are very good, knowledgeable and very friendly. I enjoy my stay here.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time from your busy day to tell us about your experience during your visit to our hotel. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased that we met our optimum goal of providing excellent service. Your feedback is extremely important to us and... More 

Windber, Pennsylvania
2 reviews
5 of 5 stars Reviewed July 16, 2015

Stayed there as a family with two kids. The kitchen is good to cook while you are tired of eating out. The stuffs are friendly and helpful. Near Target, easy to shop something kids need and you forgot to pack. Walk to a Bay trail (there is a Bay view from your room also). Great experience staying there.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased to hear that we were able to accommodate your needs with our fully equipped kitchens and our convenient location. I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look... More 

Reno, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 7, 2015

The beds were hard and squeeked like crazy, the bathroom sink was clogged and wouldn't drain. We had a suite and there were no utensils, we had to ask for everything, even a coffee pot. The grounds were filthy with cigarette butts everywhere. The continental breakfast consisted of granola bars and instant oatmeal in pouches. Our fee over the 4th... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience during your recent visit to Extended Stay America San Rafael. Your feedback is extremely valuable to us. We are very disappointed to hear that we did not meet your expectations. We will definitely review the information you have given us and we will be conducting a full investigation,... More 

1 review
5 of 5 stars Reviewed June 30, 2015 via mobile

I want to take a minute to write a review about the hotel staff and management here. this place is awesome and makes you feel like you truly are at home.I've had to stay here for over a month with my dogs. any requests that I make they make every attempt to accommodate.I feel very safe, secure and comfortable at... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Therese - Thank you for telling us about your stay. We are proud of our staff, especially Luis, for providing you and your dogs with such great service. Our goal is to provide our guests with a home away from home experience, and it sounds like we've done just that during your stay. Thank you again for your kind words.... More 

Sf
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

Folks, I am the owner of a successful small business IT executive management corporation, and my work requires that I travel away from my beautiful home throughout the Northwest and particularly the San Francisco Bay Area of California. I have been a customer of the Extended Stay Deluxe (ESD) family of hotels for over 10 years now and overall it's... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. I am thrilled we were able to exceed your expectations and provide you with a home away from home experience! The staff and... More 

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