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Extended Stay America - San Rafael - Francisco Blvd East

Certificate of Excellence
2.5 of 5
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1775 Francisco Boulevard East, San Rafael, CA 94901 (Formerly Extended Deluxe San)
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Extended Stay America - San Rafael - Francisco Blvd East
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Ranked #2 of 8 Hotels in San Rafael
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 weeks ago
CoupleOfNuts Atascadero
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89 reviews from our community

Traveler rating
    36
    28
    14
    5
    6
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18
16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atascadero
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband travels for work a great deal, and often stays at Extended Stays (for those who aren't familiar with the chain, they are designed for longer stays, with a full kitchen, separate work desk and eating area, etc). This was the nicest he's been to, which was great because it was a VERY long assignment. The pool and Fitness... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

On behalf of all of us at Extended Stay America San Rafael, I would like to thank you for your recent visit. It was our pleasure to serve you. We appreciate you taking time to provide us with your input. Knowing that we accomplished our goal of providing you with a good experience during your stay makes our job so... More 

1 review
5 of 5 stars Reviewed April 1, 2015

I been staying there for a week and there this Employee with great attitude real excellent customer service and really nice Tammie the front desk women should be employees of the year. The staff is great.the room are cool and there Jacuzzi is comfortable... The staff is great which makes you want to stay at extended America you will want... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience during your recent visit to Extended Stay America San Rafael. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased that we met our optimum goal, that of providing excellent service. Your opinion is extremely important to us... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2015

Very nice, clean, comfortable, quiet and spacious hotel, but the only 3 cons I would want you to know are: - Breakfast is almost non-existent. Never been in a hotel with such poor choice. It was just: 1 jug of coffee, 1 jug of warm water, 1 type of tea, oatmeal, package of hot chocolate, packaged muffins and a cereal... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction and your room had water pressure issues. We will definitely review the information you have given us in order to make sure each guest has a positive experience with us. Still, we are glad... More 

Oakland
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2015

what an amazing saying sooooo true from cleanli ness to comfort to being royally treated and all the breakfast you want, we stayed one night only this year but a few years ago we stayed in philadelphia at an extended stay and when we signed up for the enterainment book that sealed the deal. we were happy then and we... More 

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Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Dear Anastasia, Thank you for taking the time from your busy day to tell us about your experience during your recent visit to Extended Stay America San Rafael. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased that we met our optimum goal, that of providing excellent service. Your... More 

San Jose, California
1 review
5 of 5 stars Reviewed February 16, 2015

I've been staying at this hotel during the week for the last month, and I would like to say that the facility is very clean. And I can't say enough nice things about the staff; they make you feel welcome, and always willing to assist when asked. I've asked numerous times to extend my check out time, and they have... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. Knowing that we accomplished our goal of providing you with a good experience during your stay makes our job so worthwhile. I truly appreciate your comments regarding our staff and the great customer service they provided. I will make sure to share your comments... More 

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2015

It was a welcome relief from the crampy hotels in SFO city. Extended stay in San Rafael is total value for money( Free Parking !!!!), closer to many attractions like Muir woods, Napa valley & Sausalit, the rooms are spacious & has a very friendly staff. The only thing which was bit disappointing was the breakfast, all you get is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with your room, our location and our affordable rates during your visit with us. As well, it's great to hear that you enjoyed our staff during your stay. I will be sure to share your kind remarks... More 

Bengaluru (Bangalore), India
Top Contributor
70 reviews 70 reviews
14 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 15, 2015

ESA - Best hotel i have stayed since a long time, very friendly staff, rooms are good and well maintained, the access is definitely suited as this is close to Interstate 1, San Rafael is about less than 2 miles with wide variety of restaurants and facilities. best for business visitors and budget travellers.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for posting a review of our hotel. I am glad that you enjoyed our convenient location, your clean room and our friendly staff during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you... More 

Los Osos, California
1 review
3 of 5 stars Reviewed January 1, 2015

Poor quality for an extended stay. Towels were like sandpaper. Kitchenette had absolutely no plates/utensils or cups. They were available upon request, however I shouldn't have to go out of my way to request a dishware when I'm renting a room with a kitchen.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I would like to thank you for telling us about your recent stay with us. We regret any inconvenience you might have experienced during your stay. We remove the dishes and utensils from every room upon check-out so they are thoroughly cleaned and sterilized. I will work with my staff to ensure that we are delivering any requested items directly... More 

San Francisco, California
1 review
5 of 5 stars Reviewed December 5, 2014

Extended Stay America in San Rafael was a wonderful experience. The hotel accommodations, including kitchen, were clean, spacious, and quite comfortable. The staff was extraordinary, responding to problems quickly and fixing them without delay. I was particularly impressed with the front desk staff, i.e., Debbie, Tami, Luiz, Sam, Doug, Shay and John in maintenance, who were friendly, informative, and helpful.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Dear Dr. Bruce, On behalf of all of us at Extended Stay America San Rafael, I would like to thank you for your recent visit, it was our pleasure to serve you. We also appreciate you taking time and providing us with your input. Knowing that we accomplished our goal of providing you with a good experience during your stay... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2014 via mobile

Found a great price. The receptionist was amazing, sweet, and hilarious! We were given a locked price for 60days. Room was large 25th everything you need to cook live comfy. I however didn't end up staying but gave room to friends instead.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for posting a review of our hotel. I am glad that you enjoyed your spacious room and our great staff during your visit with us. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to... More 

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