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Extended Stay America - San Rafael - Francisco Blvd East

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1775 Francisco Boulevard East, San Rafael, CA 94901 (Formerly Extended Deluxe San)
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Extended Stay America - San Rafael - Francisco Blvd East
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115 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed here over a month with my husband, two adult sons, 2 dogs and cat. Very pet friendly! Very people friendly! We were between homes and were able to continue working and living life in general very seamlessly. Friendly staff and good feel! Very very convenient.

Helpful?
Thank Annie B
Deerfield Beach, Florida
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Without sounding judgmental, I suppose that, if you can't afford to go anywhere else, this place will suffice. Personally I found it depressing. Dark, stark empty hallways, void of any color or personality. I wanted to leave as soon as I walked in. There is always a certain feeling you get when you walked into a hotel. It is a... More 

Helpful?
Thank mgghall
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for sharing your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thank you for sharing your... More 

San Diego
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were traveling for the holidays, so after a long drive we were hoping to check in early, but that wasn't the case. No biggie, there is plenty to do in Marin, like drive up Mt. Tam and if the sky is clear, the view is amazing. We checked in promptly at 3 pm, friendly service at the front desk.... More 

Helpful?
Thank StarrySue
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that some of the items were not up to your satisfaction. To uphold our company's high standards, we will make sure we are clearly communicating our amenities and... More 

Chico, California
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Came down to San Francisco to spend New Year's Eve and stayed here at the Extended stay america. Great place, very spacious rooms, very convenient right off the 101 too Would stay here again for sure Price was great too

Helpful?
Thank Darren C
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our spacious accommodations as well as our reasonable rates. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed January 2, 2016

We went to this hotel on New Year's Eve, which granted, probably isn't the best idea for a quiet night, but the hallways were insane, even very late at night. There were multiple parties in the hotel rooms, which makes me sound crotchety and old, but I was surprised that they were given such a free pass on the noise.... More 

Helpful?
Thank Travelingmama3girls
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed to read about the cleanliness and noise issues you experienced. Please accept my apology. To ensure that a situation like yours doesn't happen again, we will let guests know that linens are at the front desk and will make sure we... More 

San Francisco, California
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed December 26, 2015

Pros: Clean room pet friendly full kitchen with fridge, stove, sink, microwave Comfortable bed Cons: Pool is only partially covered, so it is still cold during winter. Unfriendly Staff, especially Marion Early check in is not an option. Front desk will turn you away and just tell you that check in is at 3pm, without checking if room is ready... More 

Helpful?
Thank EveryMinuteCounts
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for providing us with details about your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I will be using your comments as a training tool to coach our entire staff to ensure we are providing each guest with professional customer service and... More 

1 review
5 of 5 stars Reviewed November 10, 2015

I had a voucher for a free night's stay, but the 800# reservation line would not let me use it. I called the hotel directly and they said they could make the reservation with the voucher, but to just come in and the manager would probably accept it. I made the reservation, then showed up the day I checked in... More 

Helpful?
Thank Justin H
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for posting a review of our property. I am so pleased to read that our staff provided you with exceptional customer service and accommodated your needs with a great stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 29, 2015 via mobile

I travel a lot for my work and I had read the reviews for this hotel; however after staying is this hotel I can say that it was a pleasure to stay there. If you're looking for room service this is not the kind of hotel to stay at. Clean accessible and pretty good coffee! customer service was TOP NOTCH.... More 

Helpful?
Thank guillermo g
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Your feedback is extremely valuable to us and we are delighted to receive such positive comments. I’m thrilled we were able to provide you with excellent customer service and a comfortable stay! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed October 4, 2015

Our home was undergoing construction and we need a place to stay. Little did we know it would be a year. After the first week at the San Rafael facility, Debbie, Tami and Louise knew us by our first name and even knew the dog by its first name. The facility was always clean and well maintained. The manager and... More 

Helpful?
Thank Gary A
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so proud of our staff for providing you with exceptional customer service. I am thrilled that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 30, 2015

I agree with the other reviewer about the mattresses, very, very noisy when anyone moves at night. The worst thing though is the fire alarms. I had been there for just the first 9 days out of a month long trip and the fire alarm went off three times. The first time, it was apparently someone cooking, which I can... More 

Helpful?
1 Thank E S
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our staff; however, I sincerely apologize that you did not have a comfortable stay. In response to your feedback, we will be conducting an inspection to make sure all of our alarms are working properly. I really appreciate you... More 

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