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Extended Stay America - San Rafael - Francisco Blvd East

Certificate of Excellence
2.5 of 5
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1775 Francisco Boulevard East, San Rafael, CA 94901 (Formerly Extended Deluxe San)
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Extended Stay America - San Rafael - Francisco Blvd East
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Ranked #2 of 8 Hotels in San Rafael
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
La'Blanc G San Rafael, Argentina
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101 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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1 review
2 of 5 stars Reviewed 2 days ago NEW

Paid for daily housekeeping during a three day stay. When my room was not cleaned after the first day, I spoke to the desk (Debbie) and was told it's only done for long term stays on a weekly basis. My check out receipt shows otherwise. The staff needs to get its act together. Nothing in the business center was operable.

Was this review helpful? Yes
San Rafael, Argentina
1 review
5 of 5 stars Reviewed 3 days ago NEW

I’m currently on assignment at Marin General Hospital As a traveling Laboratory Technician I’ve always looked for the very best living accommodations possible, Extended Stay America San Rafael has gone above and beyond what was expected, Luis one of the many front desk clerks have shown a high standard of professionalism during my stay, not only have I always been... More 

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San Rafael, California
1 review
5 of 5 stars Reviewed 1 week ago

Very clean remodeled room with everything needed to make a homemade meal. Overall the facility is clean and a safe place to stay. In addition, the staff are very good, knowledgeable and very friendly. I enjoy my stay here.

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Windber, Pennsylvania
5 of 5 stars Reviewed 2 weeks ago

Stayed there as a family with two kids. The kitchen is good to cook while you are tired of eating out. The stuffs are friendly and helpful. Near Target, easy to shop something kids need and you forgot to pack. Walk to a Bay trail (there is a Bay view from your room also). Great experience staying there.

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Reno, Nevada
1 review
1 of 5 stars Reviewed 3 weeks ago

The beds were hard and squeeked like crazy, the bathroom sink was clogged and wouldn't drain. We had a suite and there were no utensils, we had to ask for everything, even a coffee pot. The grounds were filthy with cigarette butts everywhere. The continental breakfast consisted of granola bars and instant oatmeal in pouches. Our fee over the 4th... More 

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Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience during your recent visit to Extended Stay America San Rafael. Your feedback is extremely valuable to us. We are very disappointed to hear that we did not meet your expectations. We will definitely review the information you have given us and we will be conducting a full investigation,... More 

5 of 5 stars Reviewed 4 weeks ago via mobile

I want to take a minute to write a review about the hotel staff and management here. this place is awesome and makes you feel like you truly are at home.I've had to stay here for over a month with my dogs. any requests that I make they make every attempt to accommodate.I feel very safe, secure and comfortable at... More 

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Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Therese - Thank you for telling us about your stay. We are proud of our staff, especially Luis, for providing you and your dogs with such great service. Our goal is to provide our guests with a home away from home experience, and it sounds like we've done just that during your stay. Thank you again for your kind words.... More 

Sf
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Folks, I am the owner of a successful small business IT executive management corporation, and my work requires that I travel away from my beautiful home throughout the Northwest and particularly the San Francisco Bay Area of California. I have been a customer of the Extended Stay Deluxe (ESD) family of hotels for over 10 years now and overall it's... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. I am thrilled we were able to exceed your expectations and provide you with a home away from home experience! The staff and... More 

Cedar Hill, TN
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 19, 2015

Stayed for 11 days in late Oct / early November 2013. Hotel was under renovation and there was always noise. Asked 5 different people about house keeping. Not once did we get -any- kind of house keeping during our entire 11 day stay. After the 8th day I went and asked for clean sheets and new towels myself and put... More 

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Summerfield, Florida
1 review
5 of 5 stars Reviewed June 17, 2015

General Manager Luis Leon has created a "treated as family" feeling for his guests that was unexpected but appreciated. He and his staff went the extra mile to make us feel at home. Especially helpful and pleasant were Sam & Doug.

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Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for posting a review of our property. I am thrilled to hear that our staff went above and beyond to provide you with great customer service! I’m so glad we were able to provide you with a home away from home experience. The staff and I would like to thank you again for posting your review.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 16, 2015

Hi, my son and I stayed here for the Dipsea Race this past weekend. We stay in Marin for this event every year. When we checked in the evening before we asked for a room on the quiet side of the hotel, not facing the freeway, and for late checkout, so that we could return to the room and shower.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that our staff was unable to grant your request regarding your room location and late check-out. As well, I am sorry to hear that you were not pleased with the towels in your room. Your comments will be very helpful as we... More 

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