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Extended Stay America - San Rafael - Francisco Blvd East

Certificate of Excellence
2.5 of 5
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1775 Francisco Boulevard East, San Rafael, CA 94901 (Formerly Extended Deluxe San)
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Extended Stay America - San Rafael - Francisco Blvd East
Best prices for: 1 room 1 guest
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Ranked #2 of 8 Hotels in San Rafael
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Therese D
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96 Reviews from our TripAdvisor Community

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Traveler rating
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    28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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5 of 5 stars Reviewed 4 days ago NEW via mobile

I want to take a minute to write a review about the hotel staff and management here. this place is awesome and makes you feel like you truly are at home.I've had to stay here for over a month with my dogs. any requests that I make they make every attempt to accommodate.I feel very safe, secure and comfortable at... More 

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Sf
1 review
5 of 5 stars Reviewed 1 week ago

Folks, I am the owner of a successful small business IT executive management corporation, and my work requires that I travel away from my beautiful home throughout the Northwest and particularly the San Francisco Bay Area of California. I have been a customer of the Extended Stay Deluxe (ESD) family of hotels for over 10 years now and overall it's... More 

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Cedar Hill, TN
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed for 11 days in late Oct / early November 2013. Hotel was under renovation and there was always noise. Asked 5 different people about house keeping. Not once did we get -any- kind of house keeping during our entire 11 day stay. After the 8th day I went and asked for clean sheets and new towels myself and put... More 

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Summerfield, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

General Manager Luis Leon has created a "treated as family" feeling for his guests that was unexpected but appreciated. He and his staff went the extra mile to make us feel at home. Especially helpful and pleasant were Sam & Doug.

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1 review
2 of 5 stars Reviewed 2 weeks ago

Hi, my son and I stayed here for the Dipsea Race this past weekend. We stay in Marin for this event every year. When we checked in the evening before we asked for a room on the quiet side of the hotel, not facing the freeway, and for late checkout, so that we could return to the room and shower.... More 

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San Rafael, California
1 review
5 of 5 stars Reviewed 3 weeks ago

i will come back to this hotel again. It had a pool and a gym and a full kitchen it was great. It felt more like a vacation spot than a business trip.Thank you san rafael staff for making me feel so welcomed. Carol Brabham

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Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with our pool, gym and fully equipped kitchen. As well, I'm pleased that you enjoyed our great staff during your visit. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

Apple Valley, California
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed one night. The hotel was in good shape and our room was clean, although there was an unusual amount of litter in the hallways. I'd probably rate this hotel a little higher, except for the noise. We tried to get a 4th floor room because I hate the sound of people pounding around upstairs. Unfortunately, no 4th floor... More 

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Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience. Your feedback is extremely valuable to us. We are very disappointed to hear that we did not meet your expectations. We will definitely review the information you have given us and we will be conducting a full investigation. I have already spoken with the Front Desk and Housekeeping... More 

Atascadero
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 2, 2015

My husband travels for work a great deal, and often stays at Extended Stays (for those who aren't familiar with the chain, they are designed for longer stays, with a full kitchen, separate work desk and eating area, etc). This was the nicest he's been to, which was great because it was a VERY long assignment. The pool and Fitness... More 

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Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

On behalf of all of us at Extended Stay America San Rafael, I would like to thank you for your recent visit. It was our pleasure to serve you. We appreciate you taking time to provide us with your input. Knowing that we accomplished our goal of providing you with a good experience during your stay makes our job so... More 

1 review
5 of 5 stars Reviewed April 1, 2015

I been staying there for a week and there this Employee with great attitude real excellent customer service and really nice Tammie the front desk women should be employees of the year. The staff is great.the room are cool and there Jacuzzi is comfortable... The staff is great which makes you want to stay at extended America you will want... More 

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Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience during your recent visit to Extended Stay America San Rafael. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased that we met our optimum goal, that of providing excellent service. Your opinion is extremely important to us... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 10, 2015

Very nice, clean, comfortable, quiet and spacious hotel, but the only 3 cons I would want you to know are: - Breakfast is almost non-existent. Never been in a hotel with such poor choice. It was just: 1 jug of coffee, 1 jug of warm water, 1 type of tea, oatmeal, package of hot chocolate, packaged muffins and a cereal... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction and your room had water pressure issues. We will definitely review the information you have given us in order to make sure each guest has a positive experience with us. Still, we are glad... More 

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