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Holiday Inn Express San Pablo

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2525 San Pablo Dam Road, San Pablo, CA 94806
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1 room 1 adult
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Holiday Inn Express San Pablo
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103 Reviews from our TripAdvisor Community

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Lake Mary, Florida
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 10, 2015

Never stay here and nothing can change the reasons why not. (1) It may be a new building but it's shabbily constructed. You can hear every footstep of the people upstairs. It sounded like several people were staying in the room above us and that they were walking on their heels back and forth across the room. The noise went... More 

Helpful?
Thank Leila J
GMBayAreaInns, Manager at Holiday Inn Express San Pablo, responded to this review

First and foremost, thank you for choosing to stay with us. We appreciate receiving your feedback to help us ensure we maintain quality in both our service and product. Our sincere apologies we did not meet your expectations and hope that despite of your most recent visit with us, you will continue to make IHG the brand for you. More 

Indiana
Level Contributor
104 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed October 2, 2015

We arrived late in the evening, parking was difficult to find-lobby of hotel was dimly lit, men behind desk friendly but not as helpful as could be. Room was small, clean but needed some up-grading to room and hotel on the whole. Breakfast was not as good as most Holiday Inn's, hot food was cool, had run out of some... More 

Helpful?
Thank hotdogindiana
IHGCare, Guest Relations Manager at Holiday Inn Express San Pablo, responded to this review

Dear hotdogindiana, Thank you for posting a review from your recent stay with us. I regret to see that our hotel was not able to meet your expectations overall in terms of our parking, rooms, and breakfast among the others. Please accept my sincere apologies for any inconvenience these issues may have caused you during your stay. Rest assured, your... More 

Palm Desert, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 27, 2015

Positives: Easy Check In and Check Out Clean, architecturally pleasing, well decorated room Ability to control temperature Window that opened Lovely view of inner courtyard, park like, nice trees and landscaping Very good breakfast with plenty of choices Nice room amenities, nice tea bags WiFi easy to connect and use USA paper delivered in morning Light-blocking drapes to close for... More 

Helpful?
Thank SunCitySenior
GMBayAreaInns, General Manager at Holiday Inn Express San Pablo, responded to this review

Dear SunCitySenior, Thank you so much for taking the time out to review our hotel in such a detail. I am so excited that you had such an awesome experience! Our Team does our absolute best to meet and exceed your expectations. We take pride in knowing that we made your stay welcoming and comfortable. Thank you again for the... More 

Plano, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 7, 2015

I would not stay at this hotel again if I have a choice. My wife and I stay here for a week (July 30 - Aug 5). The staff was not warm. The overall appearance is old and need updating. I am sure it was a very nice looking place back in the 1970's. The walls are thin and there... More 

Helpful?
Thank Dhoang1011
GMBayAreaInns, General Manager at Holiday Inn Express San Pablo, responded to this review

Dear Dhoang1011, Thank you for taking the time to share with us your thoughts and experience about your stay. Please accept my sincere apologies for not meeting your expectations. Our goal is to consistently give our guests excellent customer service and I regret we fell short of our goal in this instance. We hope you would give us another opportunity... More 

Citrus Heights, California
2 reviews
5 of 5 stars Reviewed August 1, 2015

I stayed at the San Pablo Inn from September 2014 until July 2015, four nights a week and could not have asked for a better accommodations. The staff is professional and friendly. Being out of town for nearly a year is tough and we were treated like family.The front desk staff in particular, Moriah and Vickie, deserve praise because they... More 

Helpful?
Thank Robert S
GMBayAreaInns, General Manager at Holiday Inn Express San Pablo, responded to this review

Dear Robert S, Thank you for all the positive feedback! Our amazing team, convenient location and amenities makes us a great choice Our goal has always been to provide excellent guest experience and we're happy to hear you enjoyed your stay with us. We're looking forward to welcoming you back on you next stay! Thank you, Vicky Chong, General Manager More 

Pearland, Texas
1 review
5 of 5 stars Reviewed July 25, 2015

I travel frequently for education conferences. I mostly stay in IHG brand hotels. Holiday Inn Express, San Pablo is top notch! The room is super clean! The man at the front desk was very kind and helpful!

Helpful?
Thank Alberstj
GMBayAreaInns, General Manager at Holiday Inn Express San Pablo, responded to this review

Dear Alberstj, Thank you for the great feedback about our front desk agent. Our hotel prides itself with friendly, amazing and efficient staff who are willing to go above and beyond to make a guest's stay memorable. We look forward to your next visit. Thank you, Vicky Chong General Manager More 

Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 20, 2015

We stayed here one night which was absolutely fine. The room was clean and big. It's a typical Holiday Inn Express so you know what you will get. We chose the hotel because it's close to San Francisco and not absolutley overpriced. The location isn't nice or perfect but you are on the highway in a minute. What we didn't... More 

Helpful?
Thank Kristy Z
IHGCare, Guest Relations Manager at Holiday Inn Express San Pablo, responded to this review

Dear Kristy Z, I appreciate you taking the time to comment about your recent stay at our hotel. We are glad you found our rooms to be clean and size to be big. However, we’re sorry we fell below your expectation regarding the noise disturbances. We will use your comments to consider for upgrades needed. Again, we appreciate your candid... More 

Los Angeles, California, Usa
Level Contributor
204 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed July 7, 2015 via mobile

We choose this hotel, it is right in San Pablo town center, food, shopping right in the corner. Off freeway 80, only 20 miles to San Francisco city downtown. A casino next door in about 1 mile. great room i got. clean and nice.

Helpful?
Thank Mike W
GMBayAreaInns, General Manager at Holiday Inn Express San Pablo, responded to this review

Dear Mike W, We appreciate you taking the time to share your experience about our hotel. I am pleased to know you enjoyed our amenities and great location. Your comments are very important to our hotel's success. We're looking forward to welcoming you back on your next trip. Thankyou, Vicky Chong General Manager More 

Rockville, Maryland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 1, 2015

I'm so impressed with this hotel among the Holiday Inn hotels I stayed before. And I've stayed in many other hotels too either for business or personal travels. It is off I-80 and a short drive to SFO airport (well, without traffic it was). Front desk staff is attentive, friendly and helpful. The front lobby and the dining area, though... More 

Helpful?
Thank bluerapids
GMBayAreaInns, Guest Relations Manager at Holiday Inn Express San Pablo, responded to this review

Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. We share your thouhts with all of our staff and gets motivated for continu providing excellent services. Thanks again ! Amit Modi... More 

California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

I stayed here after trying to check in to a disastrous hotel. After trying to check in at HIE, we told Michael H., who checked us in, of the problems we just had. He went above and beyond for us and actually called the other hotel and requested that they not charge us because we were staying at HIE. He... More 

Helpful?
1 Thank Tonya L
GMBayAreaInns, Guest Relations Manager at Holiday Inn Express San Pablo, responded to this review

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Amit Modi Guest Relations Manager More 

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