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Holiday Inn Express San Pablo

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2525 San Pablo Dam Road, San Pablo, CA 94806
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Holiday Inn Express San Pablo
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Holiday Inn Express San Pablo
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92 reviews from our community

Traveler rating
    44
    25
    9
    7
    7
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25
11
14
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rockville, Maryland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm so impressed with this hotel among the Holiday Inn hotels I stayed before. And I've stayed in many other hotels too either for business or personal travels. It is off I-80 and a short drive to SFO airport (well, without traffic it was). Front desk staff is attentive, friendly and helpful. The front lobby and the dining area, though... More 

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California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

I stayed here after trying to check in to a disastrous hotel. After trying to check in at HIE, we told Michael H., who checked us in, of the problems we just had. He went above and beyond for us and actually called the other hotel and requested that they not charge us because we were staying at HIE. He... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 17, 2015 via mobile

I stayed there last month and had an amazing stay..... I checked in at around 1:00am and the night auditor made me feel so welcomed and comfortable to stay there! I wish I would've got his name.... I got a standard room with a king bed and my room was beautiful! The room was very spacious, the Lightning in the... More 

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San Pablo, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2015

As a member of San Pablo City Council, I have many opportunities to dine out locally and to report on establishments in my city. While The Holiday Inn Express does not have a restaurant, I have friends from out of town who stay there on a regular basis. They always report back to me of their positive stays. I had... More 

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San Juan, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 4, 2014

We just arrived to our Southern California home from visiting our daughter living in Berkeley, California. The hotel is just 8 minutes away heading north from our daughter´s place and conveniently located to carry out business related to the "Cal" campus or simply visit the Bay or the Sacramento area (UC Davis is 50 minutes to the northeast of this... More 

Was this review helpful? Yes 2
Sacramento, California
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 9, 2014

This hotel was extremely clean, had new carpets and furniture. There was a comfortable chair and ottoman, blackout curtains, coffee bar, microwave, large refrigerator and modern bathroom. The manager was very gracious and helpful, as well as the staff. The free breakfast was better than a really nice restaurant. Fresh eggs, crisp bacon, biscuits and homemade sausage gravy, pancakes, oatmeal,... More 

Was this review helpful? Yes 1
Oakland, California, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2014

I really enjoyed my stay here, the rooms were clean and comfortable!! My next trip to the San Pablo area I will definitely be staying there again!! The General Manager on duty "Vicky" and her entire staff were incredible. Thanks for making my trip memorable. Clarence Green

Was this review helpful? Yes 2
Sacramento, California
1 review
1 of 5 stars Reviewed October 14, 2014

The two things I thought I would get from a 3 star hotel (according to hotwire), get a good night sleep and take a shower comfortably in the morning, did not happen. The room that I was given had an interconnecting door to another room and I could hear the neighbors coughing, laughing and their TV as if they were... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express San Pablo, responded to this review

Dear Joopaz, Thank you for taking the time to express your thoughts and concerns regarding your recent stay. It is disheartening to learn that your overall satisfaction was negatively affected by some of our room amenities and by the level of service you have received. Unfortunately, your account settings do not allow us to send you a Private Message. You... More 

Smithtown, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 9, 2014

I found the entire staff to be extremely friendly and helpful without being annoying. I accidently left my book on the television stand when I checked out and called the front desk after I got home. I spoke to Moriah (didn't get her last name), who was very courteous and professional. I worked with her and was able to get... More 

Was this review helpful? Yes 2
Baltimore, Maryland
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 1, 2014

The room stunk as if people worked out in there for days and did not oper the door, BO at the highest level. Breakfast was what you get anywhere else but the breakfast area was dirty as well. The attendednt was very helpful and nice. Night front desk didn't say hi and did not talk.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express San Pablo, responded to this review

Dear JohnKT, Thank you for taking the time to post a review of our property. We would like to apologize for the issues you had with your room accommodations and our breakfast area and service you received. It is regrettable that we fell below your expectations. We want to assure you that our hotel is very proud of its level... More 

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