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Holiday Inn Express San Pablo

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2525 San Pablo Dam Road, San Pablo, CA 94806
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1 room 1 guest
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Holiday Inn Express San Pablo
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98 Reviews from our TripAdvisor Community

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Traveler rating
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    11
    7
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31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Palm Desert, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Positives: Easy Check In and Check Out Clean, architecturally pleasing, well decorated room Ability to control temperature Window that opened Lovely view of inner courtyard, park like, nice trees and landscaping Very good breakfast with plenty of choices Nice room amenities, nice tea bags WiFi easy to connect and use USA paper delivered in morning Light-blocking drapes to close for... More 

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Plano, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I would not stay at this hotel again if I have a choice. My wife and I stay here for a week (July 30 - Aug 5). The staff was not warm. The overall appearance is old and need updating. I am sure it was a very nice looking place back in the 1970's. The walls are thin and there... More 

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GMBayAreaInns, General Manager at Holiday Inn Express San Pablo, responded to this review

Dear Dhoang1011, Thank you for taking the time to share with us your thoughts and experience about your stay. Please accept my sincere apologies for not meeting your expectations. Our goal is to consistently give our guests excellent customer service and I regret we fell short of our goal in this instance. We hope you would give us another opportunity... More 

Citrus Heights, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at the San Pablo Inn from September 2014 until July 2015, four nights a week and could not have asked for a better accommodations. The staff is professional and friendly. Being out of town for nearly a year is tough and we were treated like family.The front desk staff in particular, Moriah and Vickie, deserve praise because they... More 

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GMBayAreaInns, General Manager at Holiday Inn Express San Pablo, responded to this review

Dear Robert S, Thank you for all the positive feedback! Our amazing team, convenient location and amenities makes us a great choice Our goal has always been to provide excellent guest experience and we're happy to hear you enjoyed your stay with us. We're looking forward to welcoming you back on you next stay! Thank you, Vicky Chong, General Manager More 

Pearland, Texas
1 review
5 of 5 stars Reviewed July 25, 2015

I travel frequently for education conferences. I mostly stay in IHG brand hotels. Holiday Inn Express, San Pablo is top notch! The room is super clean! The man at the front desk was very kind and helpful!

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GMBayAreaInns, General Manager at Holiday Inn Express San Pablo, responded to this review

Dear Alberstj, Thank you for the great feedback about our front desk agent. Our hotel prides itself with friendly, amazing and efficient staff who are willing to go above and beyond to make a guest's stay memorable. We look forward to your next visit. Thank you, Vicky Chong General Manager More 

Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 20, 2015

We stayed here one night which was absolutely fine. The room was clean and big. It's a typical Holiday Inn Express so you know what you will get. We chose the hotel because it's close to San Francisco and not absolutley overpriced. The location isn't nice or perfect but you are on the highway in a minute. What we didn't... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express San Pablo, responded to this review

Dear Kristy Z, I appreciate you taking the time to comment about your recent stay at our hotel. We are glad you found our rooms to be clean and size to be big. However, we’re sorry we fell below your expectation regarding the noise disturbances. We will use your comments to consider for upgrades needed. Again, we appreciate your candid... More 

Los Angeles, California, Usa
Level Contributor
152 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed July 7, 2015

We choose this hotel, it is right in San Pablo town center, food, shopping right in the corner. Off freeway 80, only 20 miles to San Francisco city downtown. A casino next door in about 1 mile. great room i got. clean and nice.

Was this review helpful? Yes
GMBayAreaInns, General Manager at Holiday Inn Express San Pablo, responded to this review

Dear Mike W, We appreciate you taking the time to share your experience about our hotel. I am pleased to know you enjoyed our amenities and great location. Your comments are very important to our hotel's success. We're looking forward to welcoming you back on your next trip. Thankyou, Vicky Chong General Manager More 

Rockville, Maryland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 1, 2015

I'm so impressed with this hotel among the Holiday Inn hotels I stayed before. And I've stayed in many other hotels too either for business or personal travels. It is off I-80 and a short drive to SFO airport (well, without traffic it was). Front desk staff is attentive, friendly and helpful. The front lobby and the dining area, though... More 

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GMBayAreaInns, Guest Relations Manager at Holiday Inn Express San Pablo, responded to this review

Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. We share your thouhts with all of our staff and gets motivated for continu providing excellent services. Thanks again ! Amit Modi... More 

California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

I stayed here after trying to check in to a disastrous hotel. After trying to check in at HIE, we told Michael H., who checked us in, of the problems we just had. He went above and beyond for us and actually called the other hotel and requested that they not charge us because we were staying at HIE. He... More 

Was this review helpful? Yes 1
GMBayAreaInns, Guest Relations Manager at Holiday Inn Express San Pablo, responded to this review

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Amit Modi Guest Relations Manager More 

Level Contributor
4 reviews
5 of 5 stars Reviewed February 17, 2015 via mobile

I stayed there last month and had an amazing stay..... I checked in at around 1:00am and the night auditor made me feel so welcomed and comfortable to stay there! I wish I would've got his name.... I got a standard room with a king bed and my room was beautiful! The room was very spacious, the Lightning in the... More 

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San Pablo, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 12, 2015

As a member of San Pablo City Council, I have many opportunities to dine out locally and to report on establishments in my city. While The Holiday Inn Express does not have a restaurant, I have friends from out of town who stay there on a regular basis. They always report back to me of their positive stays. I had... More 

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