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Residence Inn San Francisco Airport/San Mateo

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2000 Winward Way, San Mateo, CA 94404
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Residence Inn San Francisco Airport/San Mateo
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Residence Inn San Francisco Airport/San Mateo
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143 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Boston, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is in a non-descript area that probably works for those on business to one of the many surrounding corporate buildings. Otherwise, there is no reason to stay here. The facility is a little worn. Rooms were not as spacious as billed. I stayed with my sister and with 1 in the bed and 1 in the sofabed, there wasn't... More 

Was this review helpful? Yes
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are nice with full kitchen and utensils. Nice locality They have nice and warm staff They clean the rooms everyday with no exceptions They have got the gym, swimming pool, paid laundry, basketball and volleyball court too... They serve full american breakfast every morning with variety of items. You really get full. They have shuttle service within 5... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Prafull K - you summed up our property quite nicely for future/potential guests - thanks so much! Thank you for the compliments to our staff. We're glad you were able to enjoy your time away from home. We know it can be tough but we do our best to make you feel like you're at your "home away from home".... More 

Honolulu, Hawaii
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 7, 2015

In May, my wife and I stayed one night at this hotel. Since I am a Marriott credit card holder this was the free night. The funny thing was, after I made the reservations, Marriott changed the level of this hotel from a 5 (I can only book hotels up to level 5) to a 6. There was no problem... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

GSuzuki, Thank you for taking the time to write such a detailed and positive review. I'm glad to hear you and your wife enjoyed your stay and the room was to your satisfaction. Sorry about the stairs. Indeed, if you are in the area again and book a studio, please let us know you prefer 1st floor and we'll do... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Nice and comfy place with great amenities. The staff is welcoming and helpful too. Adequately located. 15 minutes from the airport with multiple restuarants and stores within 10 minutes of walking distance. The complimentary breakfast is nice with a variety of options. There are evening snacks as well in the evenings from Mon to Wed. Overall a nice place to... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Mohammad, Thank you for the very nice compliments to our staff and to our hotel, as a whole. I'm glad to hear you had a pleasant stay and your reccommendations to other travelers is greatly appreciated. We hope you'll come back some time to see us in the future. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

We felt right at home in this all suite property. Room was nice and clean. Staff super friendly and efficient. Yummy breakfast, tons of food and convenient times. It was so quiet at night, we slept soundly (and late!).

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Christie, thank you for taking the time to submit this very nice review. We are glad to hear you enjoyed the room, the food, and the cozy sleep. Sleeping in is the BEST, right? : ) Thanks also for the very nice compliments to the staff. We hope to see you here again some time soon. More 

Alabama
Level Contributor
92 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 21, 2015

Typical residence inn, about 15 minutes from SFO and good stay for an overnight after a long and delayed flight Helpful staff at 10.30 at night. Comfortable room that looked as if it had been given a new bath etc. very good breakfast in the morning with good selection of cold and cooked food. For a quick overnight, a very... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the very nice review and for the compliments to the staff and the room. We look forward to seeing you next time you are in the area. Thanks again and have a great week! More 

Bengaluru (Bangalore), India
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 16, 2015

Stayed in February 2015 and below are my views: - Located in a convenient area: work wise and food wise - Rooms are simple, clean, large enough, and has a kitchen to organize a quick meal - Distance from various stores serving meals, groceries is exactly 10 minutes away (walk) - especially those who are in for a short haul... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Suyog, Thank you for the very nice, concise, and positive review. I'm glad to hear you enjoyed the location and amenities of our hotel and appreciate the compliments to our cleanliness for the housekeeping staff, as well as the customer service from our team. Thanks for recommending us and for staying with us. We hope to see you again next... More 

2 reviews
5 of 5 stars Reviewed April 22, 2015 via mobile

we enjoyed our stay here. The beds are brand new literally they knocked in our room and changed the older bed to a brand new posture pedic bed!!! Comfy bed clean room, kitchenette is spotless. The staff are friendly. They have accomodated our requests. My kids enjoyed their breakfast buffet. We had a very relAxing night on our stay here.... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the great review! We're glad you and the family enjoyed the stay and were able to enjoy the brand new beds as well. I'm pleased to hear they're comfortable. Thanks for staying wtih us and we look forward to seeing you again. Take care. More 

Los Angeles, California
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 20, 2015

Pros: Clean, large rooms, lots of amenities (including a happy hour?), blackout curtains Cons: Noisy from thin walls and lots of children who stay here, cheap bedding, isolated location It is a decent motel, but unfortunately, we got stuck underneath a family of giants who apparently liked to run marathons all day. Not good for sleeping or working. The staff... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for taking the time to submit a survey. I'm sorry to hear about the noisy neighbors and thank you for your feedback about the voicemails in guest rooms - I would tend to agree with you. Should you change your mind and choose to give us a second chance, please feel free to reach out to us and... More 

Back East
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed April 8, 2015

The Residence Inn in San Mateo/Foster City is the old style Residence Inn's where the rooms are like little apartments. Personally, I like these as they offer a little more privacy as opposed to the new ones that Marriott is currently building. The staff was helpful as we had a large group. We had rooms all relatively close making it... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for taking the time to submit a review. We're glad to hear you and your group enjoyed the rooms and that you like the format of the hotel. With all the new hotels going up these days, it's good to know we still get some love for our style of property : ) I'm glad we were able... More 

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