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Residence Inn San Francisco Airport/San Mateo

3.0 of 5 2000 Winward Way, San Mateo, CA 94404
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Certificate of Excellence 2014
Residence Inn San Francisco Airport/San Mateo
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Residence Inn San Francisco Airport/San Mateo
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120 reviews from our community

Traveler rating
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    49
    18
    7
    5
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46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Foster City
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed at the Residence Inn, San Mateo, CA for 5 weeks while we were doing renovations to our home. All I can say is that this has truly been our home away from home for 5 weeks. We stated in the two bedroom/two full bath rooms with sitting room. The rooms are clean. There were plenty of towels available.... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you so much for the amazing review, Sandy! The title itself sent High-5's through the management team and staff! We are so glad you enjoyed your stay and though we were sad to see you go, we hope your renovations went well, and hope you'll stop by to say hi some time, since you're nearby. Again, thank you for... More 

Brisbane, Australia
Contributor
20 reviews 20 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 19, 2014

I stayed two nights on a business trip. The hotel is well located for the airport and with such a low price, it is very good value to get a hire car if you are visiting Stanford. (The hotels near Stanford are incredibly pricey). Very large, clean, well equipped room. Very good, simple breakfast, and evening happy hour meal (Mon-Wed).... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thanks for the great review about "Great value", Ian. Sorry about the noisy A/C after the long trip here. We appreicate your patience and understanding. We look forward to seeing you again next time you find yourself in the bay area. Thanks again! More 

Sarnia, Canada
Top Contributor
162 reviews 162 reviews
25 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed November 17, 2014

If' you're looking for a great, convenient, and reasonably priced Marriott hotel about 6 minutes drive from the San Francisco International Airport, then the Marriott Residence Inn in Mariner's Island Boulevard off Highway 92 East (towards Hayward) is the one for you. The venue consists of 20 individual units, each with four apartment/mini-suite rooms. There is tennis and basketball courts,... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the very nice and detailed review. I'm glad you enjoyed your stay and appreciate the comments. I look forward to sharing this with my staff and we hope to see you again next time you find yourself in the area. Happy Holidays! More 

Sacramento, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2014

The room is very quiet and clean. The staff is super friendly. Free breakfast gets refilled constantly. Parking is free. So is Wi-Fi... What else to ask for? A bigger gym and a bigger pool would help.

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thanks very much for the great review, sir! I do wish I could widen the pool and gym but those are a couple of things that aren't a quick fix. I appreciate your understanding. Thanks for the compliments to the staff and the hotel. We look forward to seeing you again next time you find yourself in the area. More 

Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 19, 2014

Typical older resdidence inn, very convenient to 92 and 101. The room was comfortable and I faced into the courtyard, so quiet. Carpet and furniture tired and a. It soiled. I just kept my socks on. Overall a good stay which would be made great with some deep cleaning of furniture and carpeting. Staff was also very good. Thank you.

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for taking the time to fill out a review. I'm glad you had a nice stay but do apologize for the issues you mentioned. I'll be sure to bring this to the attention of my staff. All feedback helps us improve so I appreciate the specifics. Should you find yourself in the area again, perhaps you'll give us... More 

San Mateo, California
1 review
5 of 5 stars Reviewed October 19, 2014

I was in Residence Inn in the month of Oct-2014. It was amazing. the hospitality was very nice.. having facility of kitchen, nice maintained pool, grocery drop service. I really loved my stay @ Residence inn, san mateo

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you so much for the amazing compliment and review! We're so glad to hear you enjoyed your stay. It was a pleasure having you here and we look forward to seeing you again on your next visit. More 

Singapore
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed October 13, 2014

this is a typical residence inn hotel. The rooms are described as being renovated and the soft furnishings have been updated. Unfortunately the bed has not been renewed since 2005 and is rather worn out and soft, leading to back ache in the mornings. The free breakfast is typical, though perhaps a little below average.

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for your feedback. I'm very sorry you did not sleep well. I can understand the importance of a good night's rest. We'll be looking into the quality of our mattresses to evaluate which ones need replacing. Again, you have our apologies. Thank your for staying with us and we hope to see you again. More 

Dayton Ohio
Top Contributor
110 reviews 110 reviews
17 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed October 3, 2014

We had only a brief overnight stay prior to an early morning flight. We arrived at the hotel late in the evening, due in part to the hotel shuttle. It’s not a Residence Inn or Marriott shuttle. It’s a contract bus service that stops at several hotels on its scheduled loop. Turns out that Residence Inn is the very last... More 

Was this review helpful? Yes 2
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

I apologize this stay did not meet your expectations. We expect more of our team as well and you should never feel like you are nitpicking when it comes to giving us feedback. I will be speaking to my management team and front desk staff in regards to our service, as well as the maintenance team (in reference to the... More 

Burnaby
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2014

I booked this hotel based on past reviews. It did not disappoint. We travelled as a family of 4 with my son being 17 and daughter being 14. They needed their own space! The Penthouse loft ( 2 bedroom) worked perfect. We have stayed at other Residence Inn's before all over USA and the brand is great. Lots of room... More 

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the great review! We appreciate your feedback and compliments. I'm glad to hear the staff was good about greeting you each and every day. The penthouses are great for families and it's definitely nice everyone was able to have their own space. Thanks again and we look forward to seeing you on your next visit. More 

Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 26, 2014

Very nice motel with large enough rooms for our family and small dog. Hard to find a pet friendly location but this was perfect with a lot of walking area between buildings. Plenty of parking near units. The motel is right off Hwy 101 so good access but still a drive into the city. Pretty simple drive into downtown San... More 

Was this review helpful? Yes
Arturo S, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the nice review. We're glad you enjoyed the space, the breakfast, and the stay overall. We look forward to seeing you again next time you find yourself in the area. More 

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Additional Information about Residence Inn San Francisco Airport/San Mateo

Address: 2000 Winward Way, San Mateo, CA 94404
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Francisco Airport/San Mateo 3*
Number of rooms: 160
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Also Known As:
Residence Inn San Francisco Airport/San Mateo Hotel San Mateo
Residence Inn San Mateo
San Mateo Residence Inn
Hotel Style:
#4 Business Hotel in San Mateo

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