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All 13 San Mateo hotels

Residence Inn San Francisco Airport/San Mateo

3.0 of 5 Hotel   |   2000 Winward Way, San Mateo, CA 94404
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83%
Ranked #3 of 13 Hotels in San Mateo
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
N W Burnaby
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112 reviews from our community

Traveler rating
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    46
    15
    7
    5
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32
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43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Burnaby
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked this hotel based on past reviews. It did not disappoint. We travelled as a family of 4 with my son being 17 and daughter being 14. They needed their own space! The Penthouse loft ( 2 bedroom) worked perfect. We have stayed at other Residence Inn's before all over USA and the brand is great. Lots of room... More

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the great review! We appreciate your feedback and compliments. I'm glad to hear the staff was good about greeting you each and every day. The penthouses are great for families and it's definitely nice everyone was able to have their own space. Thanks again and we look forward to seeing you on your next visit. More

Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice motel with large enough rooms for our family and small dog. Hard to find a pet friendly location but this was perfect with a lot of walking area between buildings. Plenty of parking near units. The motel is right off Hwy 101 so good access but still a drive into the city. Pretty simple drive into downtown San... More

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Arturo S, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the nice review. We're glad you enjoyed the space, the breakfast, and the stay overall. We look forward to seeing you again next time you find yourself in the area. More

Best, The Netherlands
Contributor
19 reviews 19 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2014

My husband and I are living in the Netherlands, Europe. We have been traveling a lot in the United States for more than 20 years. We have been staying in the Residence Inn San Mateo several times. It is ideal located for exploring SFO, the coast (Half Moon Bay, Pacifica, Rockaway Beach), the Skyline Boulevard, Big Basin Redwoods State Park,... More

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Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you very much for the great review and thank you for traveling with Marriott for the last 20 years. We're glad you enjoyed the location, the rooms, and the breakfast. We look forward to seeing you next time you are in the area. Have a great rest of the year and thanks again! Safe travels to you and your... More

Kansas City, Missouri
Top Contributor
125 reviews 125 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 29, 2014

We stayed here for 3 nights during a visit to my son's family. This is a very nice Residence Inn with great furnishings. We ate breakfast there on 2 mornings and they had a wide variety of choices. We used the pool one day and it was not crowded at all. I was concerned about it being on Highway 92... More

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the very nice review, Nebraska Fan! Yes, the 92 isn't very loud at all. I've worked at several other properties next to highways and this one is by far the quitest, by comparison. I'm glad you enjoyed the variety at breakfast and the pool as well. It's tough to sit in my office sometimes, looking outside at... More

Millville, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2014

(this is cut & pasted from my personal review on Expedia, so forgive me for not retyping) Booked the hotel based on previous reviews... was very satisfied with my selection. Only 10 miles south of SFO, the hotel is in a complex of hotels and businesses (PlayStation was nearby) and quick to get to off 101. Stayed in a queen/sleeper... More

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Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the very pleasant review. Cut and Paste is good for us - as long it's good for you - especially for a nice review! Sorry to hear about the hiccup but thank you for mentioning the fact maintenance fixed the issue quickly. I'm glad you were able to sleep comfortably and enjoyed the breakfast as well. All... More

Valley Forge
Top Contributor
54 reviews 54 reviews
48 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed June 23, 2014

Last year I stayed at the nearby Fairfield Inn. When booking a trip this year, I noticed the Residence was priced the same. I figured Residence is a better quality hotel so I booked it. Check in: The woman at the desk had her kids with her. She was trying to keep them calmed down while she checked me in.... More

Was this review helpful? Yes 1
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for taking the time to submit this review. Though "mediocre" is not our goal, it indeed serves as an area of opportunity for us. I understand the layout not being a positive in your eyes. Quite honestly, like many things, some guests like it, but some prefer interior corridors - and it's completely understandable. I'm sorry about your... More

Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed June 15, 2014

Spent one night there. I arrived rather late from the airport and struggling with a luggage that has just lost a wheel. Obviously tired. There was no one at the reception but a manager appeared in a while. Checked me in then said he will show me to my room which is "a short walk away" as it is not... More

Was this review helpful? Yes 1
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

I am very sorry this stay was not to your satisfaction and I completely understand your frustration. I will be sharing this with our management staff and front desk staff, as we hold ourselves to higher standards of service. Should you find yourself in the area and would like to give us a second chance, I hope you will contact... More

Sydney
Top Contributor
95 reviews 95 reviews
50 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed May 7, 2014

I was expecting the worst as the combination of close to the highway and San Francisco airport was not giving a great feeling. The hotel was booked by work so I was prepared to just grunt my teeth for 2 nights. Well I did not have to worry. The Inn is really easy to find, just off the motorway, there... More

Was this review helpful? Yes 1
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the great review - we're glad you were pleasantly surprised! Thanks, especially, for the compiments to the staff. It's always great to hear we're taking care of our guests. We look forward to seeing you on your next trip to the area. Have a wonderful summer! More

Lancaster, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 29, 2014

Very friendly staff and was a great location to the bay area. I think they gave us the worst room and it was not that bad. They apologized upfront for the poor room selection, it was a little noisy close to the highway. I think it was because we got a very good rate on the room, not sure. The... More

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the nice review, and my apologies for the delayed response as we were without a general manager on property since Mid April. I assure you we do not block rooms based on rate, but I do thank you for your patience and understanding. It may have been (and was more likely) due to high occupancy and room... More

Bangalore, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 17, 2014

Great long-term stay option that I have used more than once. The in-room equipment: fridge, microwave, plates and cutlery is a life-saver. Walking distance to Safeway, centrally located and close to the freeway. Solid breakfast. Easily my favourite place to stay in the Peninsula.

Was this review helpful? Yes
SanMateoGM, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Good day Sir, First of I want to thank you for taking the time and providing us with feedback in regards to your recent stay with us and our property. This is one of the ways we get to find out if we are doing right by our guest of if changes need to be made. I am also glad... More

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Additional Information about Residence Inn San Francisco Airport/San Mateo

Address: 2000 Winward Way, San Mateo, CA 94404
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Francisco Airport/San Mateo 3*
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Also Known As:
Residence Inn San Francisco Airport/San Mateo Hotel San Mateo
Residence Inn San Mateo
San Mateo Residence Inn

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