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Residence Inn San Francisco Airport/San Mateo

3.0 of 5 2000 Winward Way, San Mateo, CA 94404
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Certificate of Excellence 2014
Residence Inn San Francisco Airport/San Mateo
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Residence Inn San Francisco Airport/San Mateo
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116 reviews from our community

Traveler rating
    40
    46
    18
    7
    5
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32
22
7
45
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Typical older resdidence inn, very convenient to 92 and 101. The room was comfortable and I faced into the courtyard, so quiet. Carpet and furniture tired and a. It soiled. I just kept my socks on. Overall a good stay which would be made great with some deep cleaning of furniture and carpeting. Staff was also very good. Thank you.

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for taking the time to fill out a review. I'm glad you had a nice stay but do apologize for the issues you mentioned. I'll be sure to bring this to the attention of my staff. All feedback helps us improve so I appreciate the specifics. Should you find yourself in the area again, perhaps you'll give us... More

San Mateo, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

I was in Residence Inn in the month of Oct-2014. It was amazing. the hospitality was very nice.. having facility of kitchen, nice maintained pool, grocery drop service. I really loved my stay @ Residence inn, san mateo

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you so much for the amazing compliment and review! We're so glad to hear you enjoyed your stay. It was a pleasure having you here and we look forward to seeing you again on your next visit. More

Singapore
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 1 week ago

this is a typical residence inn hotel. The rooms are described as being renovated and the soft furnishings have been updated. Unfortunately the bed has not been renewed since 2005 and is rather worn out and soft, leading to back ache in the mornings. The free breakfast is typical, though perhaps a little below average.

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for your feedback. I'm very sorry you did not sleep well. I can understand the importance of a good night's rest. We'll be looking into the quality of our mattresses to evaluate which ones need replacing. Again, you have our apologies. Thank your for staying with us and we hope to see you again. More

Dayton Ohio
Top Contributor
110 reviews 110 reviews
17 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had only a brief overnight stay prior to an early morning flight. We arrived at the hotel late in the evening, due in part to the hotel shuttle. It’s not a Residence Inn or Marriott shuttle. It’s a contract bus service that stops at several hotels on its scheduled loop. Turns out that Residence Inn is the very last... More

Was this review helpful? Yes 1
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

I apologize this stay did not meet your expectations. We expect more of our team as well and you should never feel like you are nitpicking when it comes to giving us feedback. I will be speaking to my management team and front desk staff in regards to our service, as well as the maintenance team (in reference to the... More

Burnaby
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2014

I booked this hotel based on past reviews. It did not disappoint. We travelled as a family of 4 with my son being 17 and daughter being 14. They needed their own space! The Penthouse loft ( 2 bedroom) worked perfect. We have stayed at other Residence Inn's before all over USA and the brand is great. Lots of room... More

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the great review! We appreciate your feedback and compliments. I'm glad to hear the staff was good about greeting you each and every day. The penthouses are great for families and it's definitely nice everyone was able to have their own space. Thanks again and we look forward to seeing you on your next visit. More

Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 26, 2014

Very nice motel with large enough rooms for our family and small dog. Hard to find a pet friendly location but this was perfect with a lot of walking area between buildings. Plenty of parking near units. The motel is right off Hwy 101 so good access but still a drive into the city. Pretty simple drive into downtown San... More

Was this review helpful? Yes
Arturo S, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the nice review. We're glad you enjoyed the space, the breakfast, and the stay overall. We look forward to seeing you again next time you find yourself in the area. More

Best, The Netherlands
Contributor
20 reviews 20 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 6, 2014

My husband and I are living in the Netherlands, Europe. We have been traveling a lot in the United States for more than 20 years. We have been staying in the Residence Inn San Mateo several times. It is ideal located for exploring SFO, the coast (Half Moon Bay, Pacifica, Rockaway Beach), the Skyline Boulevard, Big Basin Redwoods State Park,... More

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you very much for the great review and thank you for traveling with Marriott for the last 20 years. We're glad you enjoyed the location, the rooms, and the breakfast. We look forward to seeing you next time you are in the area. Have a great rest of the year and thanks again! Safe travels to you and your... More

Kansas City, Missouri
Top Contributor
125 reviews 125 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 29, 2014

We stayed here for 3 nights during a visit to my son's family. This is a very nice Residence Inn with great furnishings. We ate breakfast there on 2 mornings and they had a wide variety of choices. We used the pool one day and it was not crowded at all. I was concerned about it being on Highway 92... More

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the very nice review, Nebraska Fan! Yes, the 92 isn't very loud at all. I've worked at several other properties next to highways and this one is by far the quitest, by comparison. I'm glad you enjoyed the variety at breakfast and the pool as well. It's tough to sit in my office sometimes, looking outside at... More

Millville, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2014

(this is cut & pasted from my personal review on Expedia, so forgive me for not retyping) Booked the hotel based on previous reviews... was very satisfied with my selection. Only 10 miles south of SFO, the hotel is in a complex of hotels and businesses (PlayStation was nearby) and quick to get to off 101. Stayed in a queen/sleeper... More

Was this review helpful? Yes
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the very pleasant review. Cut and Paste is good for us - as long it's good for you - especially for a nice review! Sorry to hear about the hiccup but thank you for mentioning the fact maintenance fixed the issue quickly. I'm glad you were able to sleep comfortably and enjoyed the breakfast as well. All... More

Valley Forge
Top Contributor
54 reviews 54 reviews
48 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed June 23, 2014

Last year I stayed at the nearby Fairfield Inn. When booking a trip this year, I noticed the Residence was priced the same. I figured Residence is a better quality hotel so I booked it. Check in: The woman at the desk had her kids with her. She was trying to keep them calmed down while she checked me in.... More

Was this review helpful? Yes 1
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for taking the time to submit this review. Though "mediocre" is not our goal, it indeed serves as an area of opportunity for us. I understand the layout not being a positive in your eyes. Quite honestly, like many things, some guests like it, but some prefer interior corridors - and it's completely understandable. I'm sorry about your... More

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Additional Information about Residence Inn San Francisco Airport/San Mateo

Address: 2000 Winward Way, San Mateo, CA 94404
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Francisco Airport/San Mateo 3*
Number of rooms: 160
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Also Known As:
Residence Inn San Francisco Airport/San Mateo Hotel San Mateo
Residence Inn San Mateo
San Mateo Residence Inn

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