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Los Prados Hotel

2940 South Norfolk Street, San Francisco's International Airport Area, San Mateo, CA 94403-2018 (Formerly Best Western)
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1 room 1 guest
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Los Prados Hotel
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120 Reviews from our TripAdvisor Community

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Traveler rating
    34
    34
    26
    16
    10
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29
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
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    (120)
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    (29)
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    (38)
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    (32)
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    (21)
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There are newer reviews for Los Prados Hotel
See the most recent reviews
hawaii
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 6, 2015

My husband and I walked in to the front desk to get checked in, the receptionist got our information but as I asked her a question she raised her finger for me to stop as she answered the phone. My husband especially, was not so happy about that. It was pretty rude to start off with. For the price, the... More 

Was this review helpful? Yes
Arni B, Manager at Los Prados Hotel, responded to this review

Hello Mushpins, I'm pleased to know that you had a good stay with us, but also I would like to apologize for which you were treated by our Front Desk Agent. That was rude and we have spoken with that employee. I will pass on the comments that you have express to our breakfast attendants. I hope you do choose... More 

Novena, Singapore
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 10, 2014

Pristine estate, clean rooms, spotless fresh bedlinen. Ms Elle cleaned the room so nicely and so cheerfully. Kriti Chand manned the reception with amazing poise and professionalism multitasking three phone calls every five minutes with keeping us informed about how best to book the hotel. Cleaning ladies are so charming and cheerful to our toddler as we come and go... More 

Was this review helpful? Yes
Arni B, Manager at Los Prados Hotel, responded to this review

Mr. Blk13Holland, Thank You for choosing to stay with us. I know you had other options, but you and your family chose us. We're so happy that your family enjoyed your stay with us. Thank your for those comments about the hotel and fellow staff members Kriti and Ms. Elle, I will let them know. Whenever that your family and... More 

Sacramento, California
1 review
5 of 5 stars Reviewed December 4, 2014

What a great place to stay the staff were very helpful and the accommodations were simply wonderful. We especially enjoyed the handicap room we were given it made our trip much easier. The hotel was very close to great restaurants and shopping!

Was this review helpful? Yes
Arni B, Manager at Los Prados Hotel, responded to this review

Ms. Denise T, We're happy that you enjoyed your stay with us and that we made your stay as easy as possible. Thank you for those nice comments and we hope that you do come back and stay with us again. Erwin Cunanan More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

We stayed here a couple nights and found the hotel to be absolutely wonderful. The hotel and our room was extremely clean. The staff was very kind and welcoming. We enjoyed breakfast at the hotel and found it to be very delicious. Thank you for such a wonderful experience. We'll be back to stay the next time we're in town.

Was this review helpful? Yes 2
Arni B, Manager at Los Prados Hotel, responded to this review

Dear Alyeng, Hello there. Thank You for are comments about your stay with us. We are so happy that you had a great stay and it show that we have done our job well. We will be here waiting for you on your next trip. Erwin Cunanan More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2014

I stay here almost every month. I like the coziness of the place, choice of breakfast is good too. More so, Ms. Elle and ms. Arni are very helpful and hospitable everytime i stay here. Very reliable too for any questions on going around the area for shopping :)

Was this review helpful? Yes 1
Arni B, Manager at Los Prados Hotel, responded to this review

Dear Jennyjaneviray, Thank You for being a one of our may regular guest here at the Los Prados Hotel. I will let Kriti know your great comments about about her service. We are so pleased that you are happy with hotel and the staff. Erwin Cunanan More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 26, 2014

The property is clean, rooms are well kept and stocked. The front desk staff are extremely helpful; especially Kriit. She was very amiable and helpful in answering questions about the hotel and the vicinity. Hotel is near some really great Japanese and Chinese restaurants as well as the Metro shopping district. Very close (only about 1 1/4 miles) to El... More 

Was this review helpful? Yes
Arni B, Manager at Los Prados Hotel, responded to this review

Mr. Frank L. Thank You for choosing to stay with us and for your kind words for the hotel and our wonderful staff here. I will let Kriti know that you are very happy with her assisting you during your stay. Please come again and its been a pleasure to have you stay. Erwin Cunanan More 

San Francisco, California, United States
1 review
5 of 5 stars Reviewed November 24, 2014

Stayed here for a few nights. I was very pleased with the quality of the hotel. The staff was extremely helpful, rooms were very clean, and location was super convenient. I will definitely stay here again. Very close to SFO!

Was this review helpful? Yes
Arni B, Manager at Los Prados Hotel, responded to this review

Mr. Matt T, Thank You Sir for staying with us and your kind comments about the hotel and the staff. The hotel staff and management strive to give the very best service we can to every guest and we are happy that you had a great stay with us. We hope to see you again in the near future. Erwin... More 

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed November 24, 2014

I found this hotel during a recent trip to the area. Very convenient location right off the freeway. Also arrived late and there were many dining options available at that time. Friendly staff. Comfortable and clean rooms. Free breakfast in the morning - had a fresh waffle. Overall, good location and good accommodations.

Was this review helpful? Yes
Arni B, Manager at Los Prados Hotel, responded to this review

Mr. Tom P, We're delighted that you had wonderful stay with us. We would like to say Thank You for those nice complements and it gives us the encouragement to do our job well. Erwin Cunanan More 

Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 23, 2014

Near the Freeway and grocery stores! Comfortable Bed and very clean! Very friendly staff.Happy people at the front desk.will definitely come back again. Near the Shopping Mall and the Airport.Costco is nearby too!

Was this review helpful? Yes
Arni B, Guest Relations Manager at Los Prados Hotel, responded to this review

Dear FVR9ERS: We pride in our service and product. We continue to improve our service to you. Please visit us again. Arni B. More 

El Dorado Hills, California, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 18, 2014

This is a real find. Although it is older, it has been kept up very well. It is inexpensive, convenient, very clean, comfortable and well managed. Breakfast is better than average. There is an Asian mall close by with all types of Asian Foods. Although there are Best Western signs it is apparently independent now.

Was this review helpful? Yes
Arni B, Manager at Los Prados Hotel, responded to this review

Dear Earl K: Thanks for your review. We are in transition to becoming an independent hotel. Same management and same ownership. Our services has not changed and we are looking for better ways to give better service than before. Looking forward to see you again when you are in the bay area. Arni B. More 

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