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Los Prados Hotel

2.5 of 5 2940 South Norfolk Street, San Francisco's International Airport Area, San Mateo, CA 94403-2018 (Formerly Best Western)
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Los Prados Hotel
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Los Prados Hotel
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94 reviews from our community

Traveler rating
    29
    26
    17
    14
    8
See reviews for
24
16
9
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Citrus Heights, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

After a long day at a soccer tournament all my family and I wanted to do was warm up and rest. We were so pleased with our short route to our hotel. Upon entering the lobby was very clean and the staff was kind. Our room was very comfortable. The beds were the MOST comfortable & our child got such... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

My wife and I, stayed at Los Prados in San Mateo, CA on 1-18-15. Clean lobby and rooms, but the air conditioner/heaters were loud. It really took away from being given a four rating. After turning off my very-old wall unit, the next room's wall unit clicked on and off all night long. The price for this place was reasonable,... More 

Was this review helpful? Yes 1
Naperville, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our family had a wonderful stay. This hotel is close to the airport. Although they said Continental breakfast, they had waffles, eggs, and sausages also. Since breakfast closes at 9am, I think you need to go earlier to get the good stuff. Need to check out the Japanese restaurant around the corner too. The rooms were clean and spotless. Staff... More 

Was this review helpful? Yes 1
Arni B, Manager at Los Prados Hotel, responded to this review

Mr. Jon R, It's great to hear that your family had a wonderful stay with us. Comments like this keeps us happy and motivated to do our job well and to provide great service to all guest that come to the hotel. I hope you do come back and stay with us again. Erwin Cunanan More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The stay at this hotel started out ok until we found out that they are no longer associated with Best Western. When I made reservations, I was told that due to the special weekly rate that the reservation could not be cancelled. Arriving at the hotel the disaster started with being put into a room that reaked of cigarette smoke.... More 

Was this review helpful? Yes 1
hawaii
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I walked in to the front desk to get checked in, the receptionist got our information but as I asked her a question she raised her finger for me to stop as she answered the phone. My husband especially, was not so happy about that. It was pretty rude to start off with. For the price, the... More 

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Arni B, Manager at Los Prados Hotel, responded to this review

Hello Mushpins, I'm pleased to know that you had a good stay with us, but also I would like to apologize for which you were treated by our Front Desk Agent. That was rude and we have spoken with that employee. I will pass on the comments that you have express to our breakfast attendants. I hope you do choose... More 

Novena, Singapore
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 10, 2014

Pristine estate, clean rooms, spotless fresh bedlinen. Ms Elle cleaned the room so nicely and so cheerfully. Kriti Chand manned the reception with amazing poise and professionalism multitasking three phone calls every five minutes with keeping us informed about how best to book the hotel. Cleaning ladies are so charming and cheerful to our toddler as we come and go... More 

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Arni B, Manager at Los Prados Hotel, responded to this review

Mr. Blk13Holland, Thank You for choosing to stay with us. I know you had other options, but you and your family chose us. We're so happy that your family enjoyed your stay with us. Thank your for those comments about the hotel and fellow staff members Kriti and Ms. Elle, I will let them know. Whenever that your family and... More 

Sacramento, California
1 review
5 of 5 stars Reviewed December 4, 2014

What a great place to stay the staff were very helpful and the accommodations were simply wonderful. We especially enjoyed the handicap room we were given it made our trip much easier. The hotel was very close to great restaurants and shopping!

Was this review helpful? Yes
Arni B, Manager at Los Prados Hotel, responded to this review

Ms. Denise T, We're happy that you enjoyed your stay with us and that we made your stay as easy as possible. Thank you for those nice comments and we hope that you do come back and stay with us again. Erwin Cunanan More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

We stayed here a couple nights and found the hotel to be absolutely wonderful. The hotel and our room was extremely clean. The staff was very kind and welcoming. We enjoyed breakfast at the hotel and found it to be very delicious. Thank you for such a wonderful experience. We'll be back to stay the next time we're in town.

Was this review helpful? Yes 2
Arni B, Manager at Los Prados Hotel, responded to this review

Dear Alyeng, Hello there. Thank You for are comments about your stay with us. We are so happy that you had a great stay and it show that we have done our job well. We will be here waiting for you on your next trip. Erwin Cunanan More 

1 review
5 of 5 stars Reviewed November 29, 2014 via mobile

I stay here almost every month. I like the coziness of the place, choice of breakfast is good too. More so, Ms. Elle and ms. Arni are very helpful and hospitable everytime i stay here. Very reliable too for any questions on going around the area for shopping :)

Was this review helpful? Yes
Arni B, Manager at Los Prados Hotel, responded to this review

Dear Jennyjaneviray, Thank You for being a one of our may regular guest here at the Los Prados Hotel. I will let Kriti know your great comments about about her service. We are so pleased that you are happy with hotel and the staff. Erwin Cunanan More 

1 review
5 of 5 stars Reviewed November 26, 2014

The property is clean, rooms are well kept and stocked. The front desk staff are extremely helpful; especially Kriit. She was very amiable and helpful in answering questions about the hotel and the vicinity. Hotel is near some really great Japanese and Chinese restaurants as well as the Metro shopping district. Very close (only about 1 1/4 miles) to El... More 

Was this review helpful? Yes
Arni B, Manager at Los Prados Hotel, responded to this review

Mr. Frank L. Thank You for choosing to stay with us and for your kind words for the hotel and our wonderful staff here. I will let Kriti know that you are very happy with her assisting you during your stay. Please come again and its been a pleasure to have you stay. Erwin Cunanan More 

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Additional Information about Los Prados Hotel

Address: 2940 South Norfolk Street, San Francisco's International Airport Area, San Mateo, CA 94403-2018 (Formerly Best Western)
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Los Prados Hotel 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Best Western San Mateo
San Mateo Best Western
Hotel Style:
#5 Business Hotel in San Mateo

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