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All 14 San Mateo hotels

Hilton Garden Inn San Mateo

3.0 of 5 Hotel   |   2000 Bridgepoint Circle, San Mateo, CA 94404
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84%
Ranked #1 of 14 hotels in San Mateo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
drewzilla Leesburg, Virginia
  • Reviews (243)
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243 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Leesburg, Virginia
Contributor
17 reviews 17 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a business trip, the rooms were updated with all the modern necessities and kept clean. The hotel was undergoing a renovation when I was there so it wasn't exactly in pristine condition but that was to be expected. Disposable drinking cups assured me I would not be the victim of a rinse and dry cleaning of glassware... More

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Atlanta, Georgia
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at the Hilton Garden Inn quite frequently when I travel for business. This hotel never disappoints. The staff is phenomenal, and the renovations they've made look great! The hotel is in walking distance from restaurants, shopping, and several companies which makes this the perfect hotel while traveling for business and pleasure. A really cool new edition is the... More

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dghudson, General Manager at Hilton Garden Inn San Mateo, responded to this review

Dear alloure2001, Thanks for taking the time to post your comments. I'm glad you like our new and improved look and our texting system. Our rooms should be completely finished by mid July. In addition to a complete remodel we have changed many of our king bedded rooms to double queens to better accommodate our weekend travelers coming with families.... More

Los Angeles, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I booked a taxi the time I checked in for next day's interview and it arrived 10 minutes late from the scheduled time. Please don't promise so well if the taxi couldn't arrive on time. Also I am still waiting for the hotel receipt to be emailed to me.

Review collected in partnership with Hilton Garden Inn

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dghudson, General Manager at Hilton Garden Inn San Mateo, responded to this review

Dear Yihan J, Thanks for your feedback. I will discuss your issue with the taxi companies we use. We monitor them to make sure they provide excellent service to our guests. They are normally pretty good about giving accurate pickup times but are sometimes delayed with traffic. I apologize if this added stress to an already stressful situation of interviewing... More

Farmington Hills, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at the Hilton Garden Inn San Mateo for over 10 times in the past couple years. I have never been disappointed. The accommodations are great but even better is the staff which aim to and do provide the best of services. The staff's friendliness, helpfulness, and general demeanor, make an already great hotel even better. I will... More

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1 review
4 of 5 stars Reviewed 3 weeks ago

The "makeover" in progress has greatly enhanced this facility. The staff makes a concerted effort to make sure your stay is enjoyable. The overall stay was a vast improvement over our last stay here 2 years ago.

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sacramento, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

Buyer beware major construction going on at this hotel. If you need to do any work in your room 8:30am - 5pm its not going to happen. Hilton did not provide any disclaimers of the construction during or after purchase. Call the hotel see if they are done with the construction before staying here.

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dghudson, General Manager at Hilton Garden Inn San Mateo, responded to this review

Dear Charlie H, I'm sorry you missed the notice on our website and the email sent to you regarding renovation. We have attempted to notify our guests of the ongoing renovation so you aren't surprised when you arrive. We don't want you to be unhappy with your experience. Please consider staying with us again in the future when everything is... More

Torrington, Connecticut
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you like a good breakfast with properly cooked oatmeal and optional custom-ordered omelettes, this is the place! I tried this hotel and the Hampton Inn in Burlingame. The latter had nicer beds, but terrible breakfast with over-use of styrofoam and plastic utensils, and no orderable omelettes, etc.

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dghudson, General Manager at Hilton Garden Inn San Mateo, responded to this review

Thanks Tom T for the breakfast compliments! The room you stayed in was not renovated. All our rooms with 2 beds are getting new mattresses and are being upgraded to two queens. Thanks for the feedback. Derek Hudson General Manager More

Top Contributor
63 reviews 63 reviews
42 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I booked this place knowing they were under construction and with exception of the bins and chaos outside I didn't even notice. Do you other travelers not read the disclaimers??? I booked months ago and it clearly stated they were doing renovations. Our room was all brand new. The staff is awesome and friendly and it's the only SFO area... More

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dghudson, General Manager at Hilton Garden Inn San Mateo, responded to this review

Dear BethAnnSH123, Thank you so much for your positive comments and for mentioning our Park & Fly package. When booking under this package we allow 30 days of free parking. Most other hotels offer a maximum of 10 days or less. We also offer complimentary SFO shuttle service from 6am-10pm daily. Why pay for airport parking when you can put... More

1 review
4 of 5 stars Reviewed 4 weeks ago

nice hotel. I thought breakfast was a little pricey at 15.00 each but dinner was reasonable and the food was good. Walking distance/short drive to shopping center with several restaurants and shopping. Some construction going on but really did not bother us. I would use this hotel again. Stocked mini-fridge with snacks and drinks. There is one chair and one... More

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newbury park, United States
1 review
1 of 5 stars Reviewed 5 weeks ago

One of worst hotels I have ever stayed in. Bed was hard. Walls in lobby were peeling. Staff was inadequate. $15 for breakfast!!! When I asked them to discount second night as I decided not to stay they refused. There was no manager to speak to.

Review collected in partnership with Hilton Garden Inn

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dghudson, General Manager at Hilton Garden Inn San Mateo, responded to this review

Dear Rick F, I'm sorry to hear about your experience. I have really attempted to inform all our guests about renovation prior to arrival so they can make an informed buying decision and be honest about the construction. If you book on our website we have a notice posted which appears two times during the booking process. This notice was... More

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Additional Information about Hilton Garden Inn San Mateo

Address: 2000 Bridgepoint Circle, San Mateo, CA 94404
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn San Mateo 3*
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Also Known As:
Hilton Garden Inn San Mateo Hotel San Mateo
Hilton San Mateo

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn San Mateo is just 6 miles from San Francisco International Airport via complimentary shuttle, and offers complimentary high-speed internet access, fitness center and pool. All rooms feature adjustable mattresses, flat screen TVs, refrigerator, microwave, hair dryer, iron and full size board. The hotel is across the street from an outdoor mall and 30 minutes from downtown San Francisco and the Pacific Ocean. ... more   less 
Number of rooms
158

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