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Howard Johnson Express Inn - San Mateo

2.0 of 5
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2110 South El Camino Real, San Mateo, CA 94403
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Howard Johnson Express Inn - San Mateo
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Ranked #7 of 13 Hotels in San Mateo
A recent review
4 of 5 stars Reviewed October 10, 2012
mohitg1580 Chandigarh, India
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135 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Howard Johnson Express Inn - San Mateo
See the most recent reviews
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 16, 2012 via mobile

The rooms are really small. Parking is hard to find and the spots are small. The staff doesn't seem glad to help. Overall, it might be OK for a single person but for couples and families its just too dang small.

Was this review helpful? Yes
HowardJohnsonSanMate, Director of Sales at Howard Johnson Express Inn - San Mateo, responded to this review

Dear slcresident, Thanks for taking out time to write about us. We are sorry that you faced problems finding parking, we do have enough parking for all our guests. Sometimes due to overflow of people for conferences, parking becomes a little hard. We always try to get a spot for every guest, please ask us about more parking the next... More 

Rocklin, California
Contributor
14 reviews 14 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed October 13, 2012

Don't leave anything in your room. I accidentally left my prescription medicine behind, rang the next day to ask if anyone had picked it up. The manager looked on the 'list' and it wasn't on there. My wife rang him 5 minutes later and said the maids must have picked them up. When pressed, the manager said that their policy... More 

Was this review helpful? Yes 1
HowardJohnsonSanMate, Director of Sales at Howard Johnson Express Inn - San Mateo, responded to this review

Dear spellbinderguy, Thank you for writing about us. We normally save things for 90 days and keep a log of it. But things like medicine, soaps, food, or other perishable items are disposed off as soon as our housekeeping staff starts cleaning. Sorry that your overall experience at our hotel was not good, we will try to make your next... More 

Chandigarh, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 10, 2012

Stayed at this hotel for 45 days in Spring 2012. The rooms are nice with all modern amenities. The staff is really friendly. Rooms are cleaned everyday. Very good breakfast with bagels, coffee and fruit. The pool was non operational most of the time. Superb location with the Caltrain station within a 10 min walk, Downtown San Mateo 15 min... More 

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HowardJohnsonSanMate, Director of Sales at Howard Johnson Express Inn - San Mateo, responded to this review

Dear mohitg1580, Thank you for taking the time out for writing about us. We are glad that you liked our hotel and your stay was nice. We are sorry the pool was not open when you stayed with us but we have taken care of it. The next time you come you can certainly take a dip in the pool.... More 

Australia
1 review
4 of 5 stars Reviewed September 29, 2012

This is an old-style motel with external corridors so that you enter your room directly from the car park, which means no privacy with curtains open. However, it has been well modernised. I booked a recently renovated room, which was very comfortable and well presented but I don't know what other rooms are like. Car park was full, got last... More 

Review collected in partnership with Howard Johnson

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INMAN
1 review
4 of 5 stars Reviewed September 27, 2012

The hotel was convenient to the Doctors office I was going to visit. Restaurants are close by. The hotel is an older hotel and not luxury, but for the price, location and room it was just what I needed. The room had a hair dryer, microwave, refrigerator, coffee maker, heat/cool conditioner, closet space, the room was nice. The TV had... More 

Review collected in partnership with Howard Johnson

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Denver, Colorado
Top Contributor
97 reviews 97 reviews
44 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed September 7, 2012

One look at the exterior and you can tell this hotel has been around for awhile. Many of the rooms' interior features have been updated during what appears to be a recent renovation. The outlets, air conditioning/heating units, nightstands, and desks have not been, however. The stand-up shower in the bathroom was a bit short for my height (6'2") with... More 

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Mendota Heights
Contributor
19 reviews 19 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 29, 2012

This was exactly what we were looking for in a hotel. Friendly helpful staff, convenient location to our family in the area and easy to find. Free parking and Internet. Clean. We were very pleased with our choice. We searched online quite awhile for hotels in this area before booking. This hotel was clearly the best choice considering cost and... More 

Was this review helpful? Yes
HowardJohnsonSanMate, Director of Sales at Howard Johnson Express Inn - San Mateo, responded to this review

Dear Lois P, Thank you very much for taking the time to write about us. We are very happy that you liked us and your stay was convenient and comfortable. Free parking and our hassle-free internet connection is liked by many of our guests like you. We will pass on your compliments to our dedicated staff who make every stay... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2012

Very friendly and serviceminded staff. Clean sheets and free toiletries all the time, very comfortable beds. Very adequate breakfast for this pricelevel, but few tables in the reception where breakfast is served. Wifi workied well also on iphones/ipad. Refrigerator and microwaveoven in all rooms. Highly recommended, will stay there again!

Was this review helpful? Yes 1
HowardJohnsonSanMate, Director of Sales at Howard Johnson Express Inn - San Mateo, responded to this review

Dear Tommy V, Thanks so much for taking the time out to write about us. We are glad that you liked our friendly service, we try our best to put a smile on every guests' face that walks into our door. Our hard working staff makes this possible everyday, reviews like your's appreciate their work and keep them motivated. Thank... More 

Papillion, NE
1 review
3 of 5 stars Reviewed July 15, 2012

When we walked in the lobby we were greeted by one of the friendliest staff. Trisha was very helpful and offered to print our boarding passes for us. It wasn't the best, but it was a place to stay with a reasonable price. Having restaurants nearby made our stay better. Nothing spectacular about the room. The building is old and... More 

Was this review helpful? Yes
HowardJohnsonSanMate, Director of Sales at Howard Johnson Express Inn - San Mateo, responded to this review

Dear Sandy D, Thanks for taking the time out to write about us. Trisha is one of our best Front Desk personnel, she makes sure that everything is okay for the guests' stay. Many of our guests such as you like the fact that we are centrally located and there are several restaurants nearby. We appreciate your feedback, we will... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 23, 2012 via mobile

If you are expecting the hard floor floors and nicer bedding like pictured, it's not like that at all! I got old green carpet and an old mattress. The worst part is the water wasn't hot at all. Cold showers? No thank you! I stayed here because it was a last minutes work trip and I needed something in San... More 

Was this review helpful? Yes 3
Management response:

Dear Oaminloo, Thank you for choosing our hotel to stay. We apologize that your stay was dissatisfying. We appreciate your comments, so that we may improve our hotel in any way. Our pictures are updated and our mattresses are newly put into each room for a comfortable stay. Also, our rooms have two available options: carpeted rooms and hardwood floor... More 

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