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Holiday Inn San Mateo-San Francisco SFO

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330 N Bayshore Blvd, San Mateo, CA 94401
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1 room 1 adult
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Holiday Inn San Mateo-San Francisco SFO
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229 Reviews from our TripAdvisor Community

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Las Cruces, NM
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a business trip over Super Bowl weekend in SF. We had an event in San Mateo and rooms were pretty scarce. The HI turned out to work very nicely. On check in I requested and received a large room on the top floor at the rear of the building away from the highway (see other Trip Advisor recommendations).... More 

Helpful?
Thank Henry4218
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you so much for your recent review! I am so pleased to hear that you enjoyed your stay with us! We know how crazy and difficult finding a hotel over Super Bowl Weekend can be, and we could not be happier that you decided to spent your weekend with us! On behalf of our entire staff,... More 

Concord, California
Level Contributor
70 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has a great and welcoming staff ! The moment we walked through the door we knew it would be a great stay. We will be back here again - it's close to just about everything and the staff is really helpful. Housekeeping is timely and friendly and helpful.

Helpful?
Thank Timothy421
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you so much for your recent review on our hotel! We are so pleased to hear that you enjoyed your stay with us from start to finish! We will make sure our front desk staff and housekeeping staff get the recognition they deserve. On behalf our entire staff, we hope to see you again in the... More 

Monroe, New York
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed December 23, 2015

Was visiting the home office for work. The front desk seemed inconvenienced by my arrival - perhaps due to the Sunday night football. The bar and lounge was a plus but it had a limited menu. Room was spacious (huge) and well kept. WiFi was actually the best I've encountered at a hotel with the fewest hoops to jump through.... More 

Helpful?
Thank Michael C
IHGCare, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Michael C, Thank you for taking the time to write a review of your recent stay. I am pleased to see that you have given us a perfect rating when it comes to our room accommodations and the sleep quality. On the other hand, allow me to apologize for any inconvenience you may have experienced due to the level... More 

Boulder, Colorado
Level Contributor
338 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 stars Reviewed December 22, 2015

We stayed here because United provided a free room after mechanical problems but would gladly return when we need to stay at SFO. This property is somewhat older than other SFO hotels and a little further from the airport but the rooms are much larger than at other hotels. Tasty breakfast with good service and a bar as well.

Helpful?
Thank Peter V
Kara N, Front Office Supervisor at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Hello, Thank you so much for your recent review! I am so pleased to hear that you enjoyed your stay, despite having stayed with us due to flight issues. I'm glad you enjoyed our breakfast/restaurant area. We certainly hope to see you again soon, hopefully on a trip that is for leisure and not caused by flight issues. If there... More 

Bangalore, Karnataka, India
Level Contributor
106 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed December 14, 2015

I stayed for 4 nights and stayed in this hotel for the first time. Usually stay in other IHG hotels nearby which are good. This is a very basic hotel, small lobby, small restaurant called Bistro and some other facilities like Business Center and Gym. As a regular IHG customer, somehow I dont related this hotel to an IHG standard.... More 

Helpful?
Thank HKBangalore
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Please accept our sincere apology for the shortfalls you have experienced during your stay. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Our team always appreciates the feedback on our items of success as well as those of opportunity! Thank... More 

Austin, Texas
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 27, 2015

If you have to be both in San Francisco & Silicon Valley and want fast access to SFO airport, this is a good choice. Summary: - Clean overall, needs some operational attention. - Don't expect a 4-star property, however it is a good value compared to so many exceptionally high-priced hotels in the SF area. - Tricky to find, especially... More 

Helpful?
Thank Global_George
IHGCare, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Global_George, We appreciate you taking the time to comment about your recent stay at our hotel. I am pleased to read that you have regarded our staff to be polite and helpful and rooms to be clean. However, I would like to apologize for the issues you had with our front desk staff and the charges you were faced... More 

Redmond, Washington
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed October 19, 2015

Pros: 1. Clean 2. 15 minute drive to SFO. 3. Shuttle service to airport is available. 4. Room service and daily cleaning is efficient. 5. Offers free parking and Wi-Fi. 6. No noise issues even though the hotel is close to the highway. Cons: 1. Breakfast is not free.

Helpful?
Thank zeeshan f
Chico, California
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 1, 2015

Great staff that go's out of their way to accommodate and the rooms are extremely clean and fresh. A good get away for shopping, restaurant's, business and they shuttle you free to SFO airport for your travel needs. Centrally located close to Silicon Valley, San Francisco, San Jose and priced right for the area and no parking fees.

Helpful?
Thank Spiker53
BC, Canada
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed August 18, 2015

A friend booked what I believe was a king suite for me for 4 nights. Hotel was easy to get to if driving north on 101. A little trickier if driving south as I was from the airport. I wish I had rented a car in San Mateo instead of the airport and used the hotel's shuttle. There is nothing... More 

Helpful?
Thank Jemmaca
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for taking the time to leave a comprehensive review about your stay. I am pleased that you have recognized our staff friendly and professional. Your additional comments about our hotel rooms' lacking outside light coverage will be considered for improvements needed on our end. Once again, we appreciate your review and we look forward to... More 

Kuala Lumpur, Malaysia
Level Contributor
124 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 27, 2015

Stayed here for 3 nights. The room I got was designed for wheel chair access, so it was big. Even the bathroom. But the walls are thin and so is the ceiling, so the noise reduced my ability to get continuous sleep. The bed is big and comfortable, all is very clean, but the carpet is old... no smell though.... More 

Helpful?
Thank Keng Hian L
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, We take your comments very seriously, and thank you for taking the time to evaluate your stay and to provide feedback about how we can improve. We appreciate you taking the time to bring this matter to our attention, and apologize for any inconvenience you may have experienced with noise during your rest. Thank you for staying... More 

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