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Holiday Inn San Mateo-San Francisco SFO

3.0 of 5 330 N Bayshore Blvd, San Mateo, CA 94401
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Certificate of Excellence 2014
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Holiday Inn San Mateo-San Francisco SFO
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Holiday Inn San Mateo-San Francisco SFO
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207 reviews from our community

Traveler rating
    77
    64
    41
    17
    8
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47
32
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83
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denmark
1 review
2 of 5 stars Reviewed 1 week ago NEW

The room i was in was a king executive, very comfortable and spacious. The process check in was fairly quick and easy. I must say the front desk agent while i was checking out did not even notice me. She was too busy on her cellphone to acknowledge me. Than while checking out was rude and didn't apologize. Everything else... More 

Was this review helpful? Yes
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for taking the time to review the Holiday Inn and Suites in San Mateo. I am disappointed to hear your check out experience was unsatisfactory. Again, please accept our sincerest apology for us not meeting your expectation during your stay. I want to assure you our hotel is very proud on providing superior service. We... More 

Portland, Oregon
Top Contributor
82 reviews 82 reviews
45 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Management attention to detail shows in many ways. I was late for my airport shuttle ride, and the front desk called my room, and then held the shuttle for me. The business center computer & printer worked flawlessly. Ramsey's special-recipe evening cookies are the best lobby cookies I have ever had. Room & property clean and well-maintained. All staff courteous... More 

Was this review helpful? Yes
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for the great review of our property! We work really hard to serve guests in a great environment, and I’m glad to see those efforts pay off on your last visit. I will make sure that Ramsey gets the recognition he deserves. Hope to have you back soon! More 

Hong Kong, China
Contributor
15 reviews 15 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 23, 2015

It was a very nice hotel with great value. The room was great, very large and cozy, also with all the facilities you would expect. Location was a bit far from city centre, but still ok. Beds were very comfortable, we slept very well. Hotel offered free wifi, and speed was quite fast. I would recommend this hotel.

Was this review helpful? Yes 1
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel! More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 19, 2015

Was looking for a hotel in between Portola Valley and. San Francisco and chose to stay at San Mateo. Stayed for 2 weeks and was comfortable in a suite which was spacious. Having free internet and parking is definitely a plus. close to the freeway and you could hear traffic from the freeway if your room was facing it but... More 

Was this review helpful? Yes
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, We are delighted to hear that you found our staff helpful and friendly and that you had a first class stay with us. Rest assured that your comments are greatly appreciated and help us to motivate our team to continue creating a hotels guest love. We're so happy that you could enjoy the downtown area restaurants as... More 

Fresno, CA
Top Contributor
66 reviews 66 reviews
37 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 14, 2015

Most hotels near SFO are overpriced and charge for parking, which makes this Holiday Inn a pleasant surprise. It's a fair value near the airport - and just minutes from the San Mateo Event Center - and the free parking is a great plus. There's also free, reliable internet, which is fantastic. Overall, there's nothing exceptional about the property, but... More 

Was this review helpful? Yes
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for your positive comments! I am so glad to hear that you enjoyed your stay with us. I will be sure to share your positive feedback with the team. We hope to see you again on your next trip to San Mateo! Kara Nguyen Front Office Manager More 

1 review
5 of 5 stars Reviewed December 26, 2014 via mobile

I walked in greeted by nothing but hospitality from a very nice man named Ramsey he gave me a great room for a steal i am a happy client and will stay here for my next trip the rooms are clean and parking is safe

Was this review helpful? Yes
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, We would like to thank you for your great review! I’m so glad to hear that you had an excellent experience with us and that you enjoyed the great service we work so hard to provide. We hope to have the pleasure of welcoming you back to The Holiday Inn & Suites during your next trip to... More 

Medina, Ohio, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 6, 2014

I travel a lot... A lot... I didn't have much choice Holiday Inn was all that was left, so I took it. Wound up need to making a change in dates when my client changed, turns out I can't... I wasn't trying to cancel, I just want to change dates, finally after 3 calls someone was willing to give me... More 

Was this review helpful? Yes
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for your response regarding your experience with Holiday Inn and Suites in San Mateo, CA. We take your comments very seriously, and thank you for taking the time to evaluate your stay and to provide feedback about how we can improve. We appreciate you taking the time to bring this matter to our attention, and... More 

Los Angeles, California
Top Contributor
70 reviews 70 reviews
46 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed December 3, 2014

OK, you don't normally expect top-end hotels in the Holiday Inn chain. But you would expect a bit better place than a Holiday Inn Express, right? I've stayed at quite a few of those. The Holiday Inn San Mateo looks nice, it's right alongside the 101 freeway in a good location for SFO (but not particularly good for walking distance... More 

Was this review helpful? Yes 1
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Please accept our sincerest apology for the shortfalls you have experienced during your stay. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Our team always appreciates the feedback on our items of success as well as those of opportunity! Our... More 

Washington DC, District of Columbia
Top Contributor
60 reviews 60 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 16, 2014

Hotel and staff are excellent, but do not use the restaurant attached. We ordered dinner and the calamari was packed with batter and overcooked. Our main course was Ribeye steak. Unfortunately it was not ribeye but some lesser slice of beef. Ribeye steak has a very pronounced shape with a ring of fat on the outer curvature and marbling around... More 

Was this review helpful? Yes
Germany
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 14, 2014

A hotel right next to 101, close to SFO airport - a really excellent location in terms of practicability. But, unfortunately, the windows are not soundproof - at all! So you might want to consider packing earplugs… While you are at it, consider something to counter the rather strange smell, probably related to some cleaning liquid (I hope;-) The restaurant... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Jörg S, Thank you for taking the time to review our property. Our hotel is very proud of its level of service, cleanliness and quality of product. I am pleased to note that you liked our hotel location and friendly restaurant staff. I am sorry about the unpleasant odor in your room and the unsatisfactory service at the front... More 

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Additional Information about Holiday Inn San Mateo-San Francisco SFO

Address: 330 N Bayshore Blvd, San Mateo, CA 94401
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
Number of rooms: 110
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Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn
Hotel Style:
#1 Green Hotel in San Mateo

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