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All 13 San Mateo hotels

Holiday Inn San Mateo-San Francisco SFO

3.0 of 5 Hotel   |   330 N Bayshore Blvd, San Mateo, CA 94401
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Ranked #3 of 13 hotels in San Mateo
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 1 week ago
MCharlie London, Ontario
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191 people have reviewed this hotel

Traveler rating
    73
    59
    39
    14
    6
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45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
London, Ontario
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Got upgraded to a suite Close drive from SFO Free wifi internet Near major highway arteries Clean Sheets and bed were medium quality Nothing spectacular. But it's an airport hotel, not much to expect.

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Boca Raton, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

I am a sometimes needy business traveller, who is on the road a lot and not easy to please. This was a family trip, I recommend the place for both, business and family trips. I name at least one person, Ms. Rema at the front desk, however the entire hotel staff was the same good. Great service with attention and... More

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New Mexico
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed two nights here, and it was lovely. Our room was on the second floor, and even though the hotel is near the freeway and airport, we didn't hear a thing from outside. There is a bistro/bar downstairs where we had breakfast both mornings, and it was really good. There are pricey items on the menu, but I had... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Rena S, Thank you for taking the time to leave a comprehensive review about your stay. I am pleased that you have recognized our staff's service and food selection offered. Your additional comments about our hotel rooms' lacking amenities will be considered for improvements needed on our end. Once again, we appreciate your review and we look forward to... More

Charleston, South Carolina
Contributor
19 reviews 19 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 25, 2014

Staff was super accommodating. Rema was great! The restaurant was a bit pricey and there's no free breakfast, but overall was very happy with our stay! Parking was easy and the location wasn't too bad. Would stay there again!

Was this review helpful? Yes 3
Jake P, Front Office Supervisor at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Dalee T, Thank you for your awesome review! I am so glad to hear that Rema did a fantastic job at the Front Desk and throughout your entire stay with us. We do offer complimentary parking at our hotel and are at a great location conveniently 10 minutes away from the SFO Airport and 20 minutes away from Stanford... More

Arlington, Virginia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

Very clean and new hotel. It's really a nice hotel. The hotel staff were very friendly and helpful. The bad: after landing at SFO and calling the hotel to request a shuttle I watched the van drive by twice causing me to wait approximately an hour to get picked up. Driver didn't even slow down either time. Simply blew past... More

Was this review helpful? Yes 2
Jake P, Front Office Supervisor at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Phdevine, Thank you for your feedback. I am delighted to hear that our Hotel Staff were friendly and helpful, I am sure they will be excited to hear such nice words. I also do apologize for the long wait at the airport due to our shuttle being busy at certain times. I will go ahead and address our drivers... More

Jonesborough, TN
Top Contributor
50 reviews 50 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 10, 2014

We are 9 days into our California trip (from Tennessee), and we've had the best customer service at this hotel. I thoroughly researched all of our hotel choices on Trip Advisor months ago and made reservations well in advance. Everything went without a hitch until we arrived here three days ago. When we checked in, Rema was very kind and... More

Was this review helpful? Yes 2
Jake P, Front Office Supervisor at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear BedfordFalls, Thank you for taking the time to review our hotel, we truly appreciate your response. I am glad to hear that our Front Desk Agents were able to accommodate you with a fabulous upgrade to our Presidential Suite at no extra cost. We take pride in making our guests completely satisfied throughout their stay at our hotel. I... More

Mission Viejo, California
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 2, 2014

I had a very nice experience at this Holiday Inn recently, so much so that I intend to make it my home away from home when I have to be at my corporate offices in San Mateo. Not only was the front desk staff welcoming and the room large and comfortable, but they have a great little restaurant and bar... More

Was this review helpful? Yes 1
Citrus Springs, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 1, 2014

Thanks to the great help from G.M. Epenesa Pakola getting us our room for the length of time we needed and the fantastic service given by Christine at the front desk, our trip to California was made so much more comfortable.and enjoyable. They are both a credit to the hotel they represent. The prior hotel we stayed in for the... More

Was this review helpful? Yes 3
Inland Empire, CA
Top Contributor
62 reviews 62 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 28, 2014

This hotel is fine for the price, free breakfast. Easy parking and access to multiple freeways and the airport. Not exceptional, but service good and responsive. Is near bay so it was very windy at times outside. Close to South SF with some good restaurants there.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear lrcInlandEmpire_CA, Thank you for staying and for taking the time to review our hotel. I appreciate you mentioning about our complimentary breakfast, easy parking and our accessibility to the freeways. We strive to give great and impressive accommodation to all of our guests and it makes us happy to know that you found our service to be good and... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014

For the price the hotel was fine. The room itself was nice although I didn't know it wouldn't have a small fridge. Things that stand out: The wake up call had wrong information (glad I didn't have to catch a plane), I was offered a discount for my meal at their in-house restaurant. When I tried to use it there... More

Was this review helpful? Yes
FOM_HISanMateo, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear ShirleyL, We appreciate you taking the time to provide us with feedback on your recent stay with us. I do apologize for the experiences you encountered in the restaurant, and rest assured, we will be looking into both the service and quality issues you mentioned. Thank you for choosing the Holiday Inn & Suites San Mateo for your stay... More

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Additional Information about Holiday Inn San Mateo-San Francisco SFO

Address: 330 N Bayshore Blvd, San Mateo, CA 94401
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
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Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style
#1 Green Hotel in San Mateo #5 Business Hotel in San Mateo
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn & Suites San Mateo / San Francisco SFO is the newest and most modern hotel in the area. Conveniently located off US-101, we are situated among fine dining, world-renowned attractions, endless shopping possibilities and vast business opportunities. Our prime location places you within minutes from the San Francisco International Airport, Downtown San Francisco, Golden Gate Park, Monster Park, San Mateo Expo Center, Downtown San Mateo, AT&T Park, Half Moon Bay, East Bay, Pier 39, Alcatraz, Fisherman's Warf, Hillsdale Mall, Pacifica Beach, Golden Gate Bridge and is a short drive from Napa and Sonoma Valley which hosts some of the finest vineyards in the world. ... more   less 
Number of rooms
110

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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