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All 13 San Mateo hotels

Holiday Inn San Mateo-San Francisco SFO

3.0 of 5 Hotel   |   330 N Bayshore Blvd, San Mateo, CA 94401
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70%
Ranked #3 of 13 hotels in San Mateo
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 4 weeks ago
Dalee T Charleston, South Carolina
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188 people have reviewed this hotel

Traveler rating
    72
    58
    38
    14
    6
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44
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Charleston, South Carolina
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staff was super accommodating. Rema was great! The restaurant was a bit pricey and there's no free breakfast, but overall was very happy with our stay! Parking was easy and the location wasn't too bad. Would stay there again!

Was this review helpful? Yes 1
Jake P, Front Office Supervisor at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Dalee T, Thank you for your awesome review! I am so glad to hear that Rema did a fantastic job at the Front Desk and throughout your entire stay with us. We do offer complimentary parking at our hotel and are at a great location conveniently 10 minutes away from the SFO Airport and 20 minutes away from Stanford... More

Arlington, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

Very clean and new hotel. It's really a nice hotel. The hotel staff were very friendly and helpful. The bad: after landing at SFO and calling the hotel to request a shuttle I watched the van drive by twice causing me to wait approximately an hour to get picked up. Driver didn't even slow down either time. Simply blew past... More

Was this review helpful? Yes 1
Jake P, Front Office Supervisor at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Phdevine, Thank you for your feedback. I am delighted to hear that our Hotel Staff were friendly and helpful, I am sure they will be excited to hear such nice words. I also do apologize for the long wait at the airport due to our shuttle being busy at certain times. I will go ahead and address our drivers... More

Jonesborough, TN
Top Contributor
50 reviews 50 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 10, 2014

We are 9 days into our California trip (from Tennessee), and we've had the best customer service at this hotel. I thoroughly researched all of our hotel choices on Trip Advisor months ago and made reservations well in advance. Everything went without a hitch until we arrived here three days ago. When we checked in, Rema was very kind and... More

Was this review helpful? Yes
Jake P, Front Office Supervisor at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear BedfordFalls, Thank you for taking the time to review our hotel, we truly appreciate your response. I am glad to hear that our Front Desk Agents were able to accommodate you with a fabulous upgrade to our Presidential Suite at no extra cost. We take pride in making our guests completely satisfied throughout their stay at our hotel. I... More

Mission Viejo, California
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 2, 2014

I had a very nice experience at this Holiday Inn recently, so much so that I intend to make it my home away from home when I have to be at my corporate offices in San Mateo. Not only was the front desk staff welcoming and the room large and comfortable, but they have a great little restaurant and bar... More

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Citrus Springs, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2014

Thanks to the great help from G.M. Epenesa Pakola getting us our room for the length of time we needed and the fantastic service given by Christine at the front desk, our trip to California was made so much more comfortable.and enjoyable. They are both a credit to the hotel they represent. The prior hotel we stayed in for the... More

Was this review helpful? Yes 1
Inland Empire, CA
Top Contributor
62 reviews 62 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed May 28, 2014

This hotel is fine for the price, free breakfast. Easy parking and access to multiple freeways and the airport. Not exceptional, but service good and responsive. Is near bay so it was very windy at times outside. Close to South SF with some good restaurants there.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear lrcInlandEmpire_CA, Thank you for staying and for taking the time to review our hotel. I appreciate you mentioning about our complimentary breakfast, easy parking and our accessibility to the freeways. We strive to give great and impressive accommodation to all of our guests and it makes us happy to know that you found our service to be good and... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014

For the price the hotel was fine. The room itself was nice although I didn't know it wouldn't have a small fridge. Things that stand out: The wake up call had wrong information (glad I didn't have to catch a plane), I was offered a discount for my meal at their in-house restaurant. When I tried to use it there... More

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FOM_HISanMateo, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear ShirleyL, We appreciate you taking the time to provide us with feedback on your recent stay with us. I do apologize for the experiences you encountered in the restaurant, and rest assured, we will be looking into both the service and quality issues you mentioned. Thank you for choosing the Holiday Inn & Suites San Mateo for your stay... More

Ketchikan, Alaska
Top Contributor
68 reviews 68 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed May 13, 2014

Service was good, they asked if I wanted the extra points or a snack and water. Room is clean and stocked appropriately. Would be nice to have a better tv, this one works fine but a bit too small for my liking.

Was this review helpful? Yes 1
Plano, Texas
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 26, 2014

I was staying at this hotel for 2 weeks in the month of April. I am writing this review to thank the staff members who were not only very nice and committed, they even helped me during my medical emergency. One night, out of nowhere I got a chest pain which gave me breathing problem and severe pain. The receptionist... More

Was this review helpful? Yes 1
FOM_HISanMateo, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear CyrToronto, We appreciate you taking the time to acknowledge Phillip, Rema and Afa in helping you during your medical emergency. While we know these can be scary moments, especially when away from home, I am glad that they were able to accommodate you in your time of need. I hope that you are feeling better, and we wish you... More

redmond, wa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2014

The hotel staff are warm, friendly, and helpful. The rooms are spacious, clean, and modern. It is fairly quiet at night, especially if you are in a room not facing the highway. It would be nice if they provided a free breakfast buffet and refrigerator in the room.

Was this review helpful? Yes 1
FOM_HISanMateo, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear courosh, We are so glad that you enjoyed your stay with us! Thank you for your kind comments regarding the service provided by our team members, and we look forward to sharing them with the team. While we do not offer complimentary breakfast, we do have a restaurant available for breakfast, lunch and dinner from 6am-11pm. Also, we do... More

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Additional Information about Holiday Inn San Mateo-San Francisco SFO

Address: 330 N Bayshore Blvd, San Mateo, CA 94401
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
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Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style
#1 Green Hotel in San Mateo #3 Business Hotel in San Mateo
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn & Suites San Mateo / San Francisco SFO is the newest and most modern hotel in the area. Conveniently located off US-101, we are situated among fine dining, world-renowned attractions, endless shopping possibilities and vast business opportunities. Our prime location places you within minutes from the San Francisco International Airport, Downtown San Francisco, Golden Gate Park, Monster Park, San Mateo Expo Center, Downtown San Mateo, AT&T Park, Half Moon Bay, East Bay, Pier 39, Alcatraz, Fisherman's Warf, Hillsdale Mall, Pacifica Beach, Golden Gate Bridge and is a short drive from Napa and Sonoma Valley which hosts some of the finest vineyards in the world. ... more   less 
Number of rooms
110

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