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All 13 San Mateo hotels

Holiday Inn San Mateo-San Francisco SFO

3.0 of 5 Hotel   |   330 N Bayshore Blvd, San Mateo, CA 94401
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69%
Ranked #4 of 13 Hotels in San Mateo
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 3 weeks ago
Antzroma
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193 reviews from our community

Traveler rating
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    59
    39
    14
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Walnut Creek, California
1 review
1 of 5 stars Reviewed 1 week ago

If you want to have the shuttle pick you up in a timely matter - do not choose this hotel!! We called hotel last night at 9:10 pm.after arriving with our baggage at SFO. We arrived at the hotel at 10:35 pm. We had to call the hotel 4 times to see where the shuttle was - each time the... More

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Holiday Inn meet all my wants and exceeded expectations. I wanted a hotel in the San Francisco Airport Area that was (in priority order) 1) very clean 2) shuttle service to airport 3) close proximity to airport 4) on-site restaurant for a quick bite to eat 4) and a bar If these are your priories too; look no further.... More

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London, Ontario
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Got upgraded to a suite Close drive from SFO Free wifi internet Near major highway arteries Clean Sheets and bed were medium quality Nothing spectacular. But it's an airport hotel, not much to expect.

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Boca Raton, Florida
2 reviews
5 of 5 stars Reviewed August 11, 2014

I am a sometimes needy business traveller, who is on the road a lot and not easy to please. This was a family trip, I recommend the place for both, business and family trips. I name at least one person, Ms. Rema at the front desk, however the entire hotel staff was the same good. Great service with attention and... More

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New Mexico
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 2, 2014

We stayed two nights here, and it was lovely. Our room was on the second floor, and even though the hotel is near the freeway and airport, we didn't hear a thing from outside. There is a bistro/bar downstairs where we had breakfast both mornings, and it was really good. There are pricey items on the menu, but I had... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Rena S, Thank you for taking the time to leave a comprehensive review about your stay. I am pleased that you have recognized our staff's service and food selection offered. Your additional comments about our hotel rooms' lacking amenities will be considered for improvements needed on our end. Once again, we appreciate your review and we look forward to... More

Charleston, South Carolina
Contributor
19 reviews 19 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 25, 2014

Staff was super accommodating. Rema was great! The restaurant was a bit pricey and there's no free breakfast, but overall was very happy with our stay! Parking was easy and the location wasn't too bad. Would stay there again!

Was this review helpful? Yes 3
Jake P, Front Office Supervisor at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Dalee T, Thank you for your awesome review! I am so glad to hear that Rema did a fantastic job at the Front Desk and throughout your entire stay with us. We do offer complimentary parking at our hotel and are at a great location conveniently 10 minutes away from the SFO Airport and 20 minutes away from Stanford... More

Arlington, Virginia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

Very clean and new hotel. It's really a nice hotel. The hotel staff were very friendly and helpful. The bad: after landing at SFO and calling the hotel to request a shuttle I watched the van drive by twice causing me to wait approximately an hour to get picked up. Driver didn't even slow down either time. Simply blew past... More

Was this review helpful? Yes 2
Jake P, Front Office Supervisor at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Phdevine, Thank you for your feedback. I am delighted to hear that our Hotel Staff were friendly and helpful, I am sure they will be excited to hear such nice words. I also do apologize for the long wait at the airport due to our shuttle being busy at certain times. I will go ahead and address our drivers... More

Jonesborough, TN
Top Contributor
50 reviews 50 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 10, 2014

We are 9 days into our California trip (from Tennessee), and we've had the best customer service at this hotel. I thoroughly researched all of our hotel choices on Trip Advisor months ago and made reservations well in advance. Everything went without a hitch until we arrived here three days ago. When we checked in, Rema was very kind and... More

Was this review helpful? Yes 2
Jake P, Front Office Supervisor at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear BedfordFalls, Thank you for taking the time to review our hotel, we truly appreciate your response. I am glad to hear that our Front Desk Agents were able to accommodate you with a fabulous upgrade to our Presidential Suite at no extra cost. We take pride in making our guests completely satisfied throughout their stay at our hotel. I... More

Mission Viejo, California
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 2, 2014

I had a very nice experience at this Holiday Inn recently, so much so that I intend to make it my home away from home when I have to be at my corporate offices in San Mateo. Not only was the front desk staff welcoming and the room large and comfortable, but they have a great little restaurant and bar... More

Was this review helpful? Yes 1
Citrus Springs, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 1, 2014

Thanks to the great help from G.M. Epenesa Pakola getting us our room for the length of time we needed and the fantastic service given by Christine at the front desk, our trip to California was made so much more comfortable.and enjoyable. They are both a credit to the hotel they represent. The prior hotel we stayed in for the... More

Was this review helpful? Yes 3
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Additional Information about Holiday Inn San Mateo-San Francisco SFO

Address: 330 N Bayshore Blvd, San Mateo, CA 94401
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
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Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn

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