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Holiday Inn San Mateo-San Francisco SFO

3.0 of 5 330 N Bayshore Blvd, San Mateo, CA 94401
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Certificate of Excellence 2014
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Holiday Inn San Mateo-San Francisco SFO
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Holiday Inn San Mateo-San Francisco SFO
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200 reviews from our community

Traveler rating
    75
    61
    40
    16
    8
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81
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Medina, Ohio, United States
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I travel a lot... A lot... I didn't have much choice Holiday Inn was all that was left, so I took it. Wound up need to making a change in dates when my client changed, turns out I can't... I wasn't trying to cancel, I just want to change dates, finally after 3 calls someone was willing to give me... More 

Was this review helpful? Yes
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for your response regarding your experience with Holiday Inn and Suites in San Mateo, CA. We take your comments very seriously, and thank you for taking the time to evaluate your stay and to provide feedback about how we can improve. We appreciate you taking the time to bring this matter to our attention, and... More 

Los Angeles, California
Top Contributor
66 reviews 66 reviews
44 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 3 weeks ago

OK, you don't normally expect top-end hotels in the Holiday Inn chain. But you would expect a bit better place than a Holiday Inn Express, right? I've stayed at quite a few of those. The Holiday Inn San Mateo looks nice, it's right alongside the 101 freeway in a good location for SFO (but not particularly good for walking distance... More 

Was this review helpful? Yes 1
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Please accept our sincerest apology for the shortfalls you have experienced during your stay. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Our team always appreciates the feedback on our items of success as well as those of opportunity! Our... More 

Washington DC, District of Columbia
Top Contributor
57 reviews 57 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 16, 2014

Hotel and staff are excellent, but do not use the restaurant attached. We ordered dinner and the calamari was packed with batter and overcooked. Our main course was Ribeye steak. Unfortunately it was not ribeye but some lesser slice of beef. Ribeye steak has a very pronounced shape with a ring of fat on the outer curvature and marbling around... More 

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Germany
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 14, 2014

A hotel right next to 101, close to SFO airport - a really excellent location in terms of practicability. But, unfortunately, the windows are not soundproof - at all! So you might want to consider packing earplugs… While you are at it, consider something to counter the rather strange smell, probably related to some cleaning liquid (I hope;-) The restaurant... More 

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IHGCare, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Jörg S, Thank you for taking the time to review our property. Our hotel is very proud of its level of service, cleanliness and quality of product. I am pleased to note that you liked our hotel location and friendly restaurant staff. I am sorry about the unpleasant odor in your room and the unsatisfactory service at the front... More 

Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 14, 2014

I've stayed here a few times for business, it's a decent hotel and the staff is friendly. It truly is just an airport hotel with nothing near. There is an onsite restuarant if you get hungry. I've never tried it, but several co-workers have. The rooms are very large with either a king size bed plus a seating area or... More 

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Clifton Park, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2014

I've stayed at hotels in Philadelphia, New York, Boston, Great Britain, and Spain. I have found out the name values of hotels do matter, but only to a certain point. What I get after leaving those places is a ridiculous amount of bill for room and food, and the bragging right to say "yeah I've stayed at XXX in Barcelona,... More 

Was this review helpful? Yes 1
Walnut Creek, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2014

If you want to have the shuttle pick you up in a timely matter - do not choose this hotel!! We called hotel last night at 9:10 pm.after arriving with our baggage at SFO. We arrived at the hotel at 10:35 pm. We had to call the hotel 4 times to see where the shuttle was - each time the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear PammyK784, Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the experience you had with our Shuttle service. It is regrettable that we fell below your expectations. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward... More 

Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 26, 2014

This Holiday Inn meet all my wants and exceeded expectations. I wanted a hotel in the San Francisco Airport Area that was (in priority order) 1) very clean 2) shuttle service to airport 3) close proximity to airport 4) on-site restaurant for a quick bite to eat 4) and a bar If these are your priories too; look no further.... More 

Was this review helpful? Yes 3
London, Ontario
Contributor
13 reviews 13 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 12, 2014

Got upgraded to a suite Close drive from SFO Free wifi internet Near major highway arteries Clean Sheets and bed were medium quality Nothing spectacular. But it's an airport hotel, not much to expect.

Was this review helpful? Yes 2
Boca Raton, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 11, 2014

I am a sometimes needy business traveller, who is on the road a lot and not easy to please. This was a family trip, I recommend the place for both, business and family trips. I name at least one person, Ms. Rema at the front desk, however the entire hotel staff was the same good. Great service with attention and... More 

Was this review helpful? Yes 2
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Additional Information about Holiday Inn San Mateo-San Francisco SFO

Address: 330 N Bayshore Blvd, San Mateo, CA 94401
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn
Hotel Style:
#1 Green Hotel in San Mateo

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