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San Mateo Marriott San Francisco Airport

4.0 of 5
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1770 South Amphlett Boulevard, San Mateo, CA 94402
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San Mateo Marriott San Francisco Airport
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Ranked #4 of 13 Hotels in San Mateo
A recent review
3 of 5 stars reviewed 6 days ago
mishii_mis Slovakia
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466 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Slovakia
Top Contributor
111 reviews 111 reviews
46 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

the hotel itself is not much, some rooms require renovation and definitely better attention of cleaning staff ( as the carpet had definitely not been vacumed before my stay, i found two pieces of acrylic nails on a carpet). otherwise it is fine to sleep in, but dont expect something extra. on the other hand the hotel staff were very... More 

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Justin H, Director of Operations at San Mateo Marriott San Francisco Airport, responded to this review

Thank you so much for taking the time to share your feedback with us! I will look into the issues that you experienced immediately so that they can be resolved moving forward. Please come back and visit us again soon!! More 

1 review
1 of 5 stars Reviewed 1 week ago NEW

I couldn't sleep after hearing a constant bang/knock from the cleaning staff. They should know people are there to rest. I felt like I'm at a place next to a construction area. Not peaceful and accomodating at all! They need to be briefed about MANNERS AND RESPECT! So so disappointing!! I didn't get my sleep that i needed!

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Justin H, Director of Operations at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for taking the time to share your feedback with us. The noise issue that you experienced during your stay with us is certainly not the level of service that we pride ourselves on. I will be following up with the team to ensure that this does not happen again. Please accept our apologies for the inconvenience and please... More 

Hanoi, Vietnam
Top Contributor
68 reviews 68 reviews
68 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This stay was one mistake after another, starting with an incredibly slow airport pickup. It was maddening watching other buses make the rounds two and three times while we waited an hour for ours. Comes with the territory but it was a bad omen... As things only got worse. I was traveling for business with a group and our contract... More 

Was this review helpful? Yes 1
Justin H, Director of Operations at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for taking the time to share your feedback with us! I truly apologize for the challenges that you experienced during your stay with us. We pride ourselves on providing a very high level of customer service for all of our guests, but unfortunately you did not have a chance to experience that. I will be meeting with the... More 

Senior Contributor
43 reviews 43 reviews
36 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a large (nearly 500 rooms) rather sprawling, low rise hotel, in Spanish style close to San Francisco airport. There is an hourly shuttle service. The lobby is large but a little strange. There is a vacant area on one side that looks like an empty lounge/bar and is minimally furnished, a shop and the surprisingly small restaurant. My... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a long day driving and searching for a hotel this Marriott was exceptional. From the check in to dinner in the restaurant the staff were excellent. Would thoroughly recommend to anyone including families.

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Phoenix, Arizona
Top Contributor
227 reviews 227 reviews
58 hotel reviews
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed April 20, 2015

My family (three adults) stayed here one night prior to an early morning flight out of SFO. The hotel is easy to find and has plenty of self-parking spots or valet, whichever you choose. The lobby is beautiful. There was an initial reservation issue upon checking in that was Marriott’s fault and was handled to our satisfaction by one of... More 

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WGC - Hertfordshire
Top Contributor
98 reviews 98 reviews
40 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 30, 2015

Had a very early flight out so stayed here due to value for money. Hotel is located close to airport with the log stay car park just down the road. Although on a busy road and near the airport, the hotel was very quiet. Check in was quick and simple with a very friendly receptionist. We used the business cnt... More 

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Michigan
Top Contributor
74 reviews 74 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 28, 2015

The hotel is located right off the highway so it's a little noisy at the front door. However, once you are in the hotel it is quiet and very nice. All of the hotel personnel were very friendly and helpful. Rooms clean and comfortable with excellent wifi. Restaurant for lunch was good. Take advantage of the hotel shuttle which runs... More 

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Groveland, CA
Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 26, 2015 via mobile

We waited a long time (45 minutes) for a courtesy bus for this hotel at San Francisco Airport and during our second telephone call to the front desk we were told to grab a cab and they'd pick up the check since their vehicle had engine problems. The good news is that staff here are empowered and can make decisions... More 

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Tampa, Florida
Top Contributor
56 reviews 56 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 26, 2015

Not the closest to the airport [SFO] but the staff [AYS] couldn't be better. Service is excellent from check in through out your stay.The concierge lounge is great - food, service, etc. This location is close to a mall for shopping and only 15 minutes to the SFO airport, shuttle runs 5 am - 9 pm daily. plenty of restaurants... More 

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