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All 13 San Mateo hotels

San Mateo Marriott San Francisco Airport

4.0 of 5 Hotel   |   1770 South Amphlett Boulevard, San Mateo, CA 94402
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Ranked #5 of 13 Hotels in San Mateo
A recent review
4 of 5 stars reviewed 1 week ago
AudhildBrun Sandnes, Norway
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420 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Well, what can I say. I've stayed in many many hotels all over the world. Many have been memorable however I shall try to quickly delete all trace of this one from my mind. It's not a bad hotel (well, actually it is pretty bad) and the staff are friendly enough. But it is just so tired. Furniture worn out... More

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Justin H, Director of Operations at San Mateo Marriott San Francisco Airport, responded to this review

Thank you so much for taking the time to share your feedback with us. The hotel is a little dated, but we have a really exciting renovation coming soon. We are hoping that by mid 2015, we will have a new Lobby, Front Desk, Lobby Bar, and Restaurant for you to enjoy. It will be a game changer for us... More

Sandnes, Norway
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We drove in kind of late so did not get to explore much around the area. We are dinner at the hotel restaurant and the food was good !The hotel was great and we will be back next time traveling to S.F. The rooms where large and comfortable beds. We were rested and read for a long travel on the... More

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Senior Contributor
30 reviews 30 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here while traveling on business and it seemed almost all the other guests were on business trips as well. The lobby was quite full of professionals on phones and laptops. The look and feel of the hotel exceeded my expectations. The room was nice and quiet. Even the restaurant was great. The parking was a little hard to... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This hotel is just a rip off! Marriott should be ashamed! !! I will never stay here again. Peeling paint in bathroom. Duct tape patching stained hallway carpet.missing a ceiling tile in hallway. 25 dollars for parking! They charge for Internet! I stay in hotels for work a lot. This was the worst. If you're hotel is 2 stars don't... More

Was this review helpful? Yes 1
Justin H, Director of Operations at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for taking the time to share your feedback with us! In regards to the missing ceiling tiles and the peeling wallpaper, it was due to a heavy rainstorm that we had a few weeks ago. Repairs are in progress and should be completed soon. As of January 15, 2015, Internet will be complimentary for all Marriott Elite Members,... More

Seattle, Washington
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As others have said, this is not a 4-star hotel. I have stayed at 3-star hotels that is better than this. I was disappointed that the room was not more updated since this was advertised as 4-star hotel (and I paid a 4-star price). Although my room was clean, when I checked in there were dishes from room service on... More

Was this review helpful? Yes 1
Justin H, Director of Operations at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for taking the time for sharing your feedback with us. I can certainly appreciate the points that you made. I followed up with our Room Service Team regarding the dirty dishes that were left in the hallway and feel that a good corrective action plan is in place. In regards to parking, unfortunately the pricing is not based... More

Washington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm an easy to please guy. I just need a nice, clean room and adequate size and I'm good to go. So I should have been ok with the San Mateo Marriott but I wasn't. The main problem is that it's being advertised as a 4 star hotel. That it is not. This is a 3 star hotel. There is... More

Was this review helpful? Yes
Justin H, Director of Operations at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for taking the time to share your feedback with us! I was disappointed to hear that you were not satisfied with your stay due to the parking and Wi-Fi charges. In regards to parking, our pricing is based on the other hotels in our market. We like to think that we are less expensive than most of our... More

San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2014

We stayed here as it was an ideal location between all of our destinations for the weekend. We really enjoyed it! The staff at check in were very nice and offered us a special discount on parking wifi and breakfast. The facility was nice, well maintained, and we were very happy with our room, which did not show any signs... More

Was this review helpful? Yes 1
Beachwood, Ohio
2 reviews
2 of 5 stars Reviewed October 3, 2014

A+ Airport Shuttle. The rooms were clean and comfortable. They lost a shirt I requested to be picked up and laundered. They took no responsibility for it. BTW: No cameras in the hallways beyond the first floor (not even near external exist doors). So don't leave any valuables and pray you don't get mugged in the halls. There were leaks... More

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Justin H, Director of Operations at San Mateo Marriott San Francisco Airport, responded to this review

Thank you so much for taking the time to share your feedback with us! We appreciate the time that you took to submit a review. In regards to the security of the property, we do not have cameras down guest corridors due to the fact that it can be intrusive for our guests. In fact, most hotels have cameras in... More

Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 1, 2014

This hotel was rather expensive considering the (lack of) amenities provided. Additionally, it was definitely showing wear (marks on the walls and doors, stains on the dust ruffle, stains in the toilet, the exhaust fan did not work in the bathroom, exposed telephone wires hanging from the wall, an exterior door that had to be pulled shut as it didn't... More

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Justin H, Director of Operations at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for your feedback! Your comments about the condition of the property were duly noted. We have done several walk-throughs of the property and noticed that the team needs to be more diligent about the scuff marks, etc. We have several projects going on right now to improve the overall look of the property, including enhanced landscaping, several painting... More

Santa Barbara, California
Top Contributor
75 reviews 75 reviews
39 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed September 28, 2014

Stayed here for one night for a wedding and had fond memories of being here twenty-seven years ago. Boy have things changed. Public spaces are dumpy and worn out, rooms are dirty, old and the hallways look like something out of The Shining. I know they are planning a remodel (way overdue) but our bathroom floor had hair all over... More

Was this review helpful? Yes
Justin H, Director of Operations at San Mateo Marriott San Francisco Airport, responded to this review

Thank you so much for taking the time to share your feedback with us. I will be following up on your concerns with the team to ensure that the issues that you experienced have been corrected. We have some exciting changes coming to the hotel very soon and hope that you will stay with us again to check them out.... More

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Additional Information about San Mateo Marriott San Francisco Airport

Address: 1770 South Amphlett Boulevard, San Mateo, CA 94402
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Mateo Marriott San Francisco Airport 4*
Number of rooms: 476
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Also Known As:
San Mateo Marriott San Francisco Airport Hotel San Mateo
Marriott San Mateo

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