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All 13 San Mateo hotels

Extended Stay America - San Francisco - San Mateo - SFO

2.5 of 5 Hotel   |   1830 Gateway Drive, San Mateo, CA 94404
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Extended Stay America - San Francisco - San Mateo - SFO
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Ranked #8 of 13 Hotels in San Mateo
A recent review
5 of 5 stars Reviewed August 22, 2012
sactosally Sacramento, CA
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58 reviews from our community

Traveler rating
    22
    15
    2
    7
    12
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6
1
5
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - San Francisco - San Mateo - SFO
See the most recent reviews
Dallas, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 27, 2012

I had reserved a nonsmoking room with a king bed and sofa sleeper. We got to the room and there was only a king bed. We had 4 people with us and there was no way for us to all sleep together. We had to stay in the room that night since it was about 11pm and the front office... More 

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

David - We appreciate you posting a review about your stay at our hotel. The staff and I strive to provide friendly service, clean rooms and comfortable surroundings for all of our guests to enjoy. It seems that we were unable to do so in your case, and for that I am truly sorry. Please know that our housekeeping staff... More 

Abilene, TX
Top Contributor
234 reviews 234 reviews
80 hotel reviews
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed August 22, 2012

I received a voicemail from the manager asking me to call. I did, and got a second person who explained that another guest had extended their stay, so the room I had guaranteed was not available (King Suite). I would have to settle for a smaller room and a Queen bed. This should never happen, and has never happened to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to let us know of your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry we are. As an extended stay lodging hotel, we have many guests who need to leave their departure date... More 

Sacramento, CA
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed August 22, 2012

My husband, niece and I stayed here in for two nights in August 2012. We arrived at about 9:00 at night. It can be a little tricky finding it in the evening. There are office/commercial buildings all around it. On the plus side, there is plenty of parking. Once I checked in, the gentleman at the front desk (Eric), showed... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I would like to personally thank you for taking time out to write such a wonderful review about your experience at our hotel. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do... More 

Santa Barbara, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2012

Staff are one of the greatest at this location being very courteous, professional and very helpful. As a family the hotel was amazing for all of us. We met different staff members throughout our stay who really shared a lot of tips about the area. Our next visit will be at this location for sure.

Was this review helpful? Yes 1
ChristopherTM, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Karim - It is so rewarding to hear that you and your family truly enjoyed your stay at our hotel. The staff and I get great pleasure reading the accolades you posted about us and look forward to providing the same service to all of our guests. Having you join us at our hotel again in the near future would... More 

Sacramen
1 review
5 of 5 stars Reviewed July 23, 2012

Couldn't be happier! Big change since the last time I visited. Really enjoyed the breakfast and the staff were so helpful! The location was great next to highway 92 and 101 and has grocery stores and restaurants nearby. Will definitely be back next time for work.

Was this review helpful? Yes
ChristopherTM, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Ron - Thank you for your glowing review about your stay at our hotel. The staff and I are dedicated to ensuring 100% guest satisfaction. It is incredibly rewarding to know that we not only met your expectations, but exceeded them too. We look forward to having you stay with us the next time you travel to our area on... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2012 via mobile

I've gotten used to the indifferent way most hotels treat their guests nowadays, but this one was suprisingly different. The hotel looks amazing inside and out since the renovations. I love the little extra touch of the water filters in every room. The staff, though obviously a little new, were very polite and friendly. Especially the Manager, Sandra, who was... More 

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so very much for your glowing review of Extended Stay America San Francisco - San Mateo - SFO and recognition of Sandra. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As... More 

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Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Drive, San Mateo, CA 94404
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
Number of rooms: 136
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Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites

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