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All 13 San Mateo hotels

Extended Stay America - San Francisco - San Mateo - SFO

2.5 of 5 Hotel   |   1830 Gateway Drive, San Mateo, CA 94404
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Ranked #8 of 13 Hotels in San Mateo
A recent review
5 of 5 stars Reviewed April 9, 2014
Dianne V
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58 reviews from our community

Traveler rating
    22
    15
    2
    7
    12
See reviews for
6
1
5
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - San Francisco - San Mateo - SFO
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2014

We stayed at this hotel from Feb. 18-April 3,2014. My husband was having radiation treatments at UCSF. Staff became friends during our stay. Very nice accommodations. Everyone bent over backwards to make sure all guests felt welcome. Nice kitchen area so we were able to cook a wide variety of meals.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

The staff and I appreciate your kind remarks. We’re happy to learn that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

San Francisco, California
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2014

My review is based on the 2+ week stay and I hope this review will help others to make the right decision when choosing the hotels. There are many pros about this hotel but I am not going to mention it since it is already advertised in their website. I will only mention the cons I had actually experienced during... More 

Was this review helpful? Yes 1
Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 24, 2014

I booked here for 2 weeks and I will put in my 2 weeks then go someplace else that is worthy of more than 1 star, which this place barely deserves. I wonder how many yard sales they needed to visit to collect the pots, pans, dishes, and utensils in this place. These places largely attract spouses who have separated... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room. I will meet with our entire staff to review our cleaning procedures so that this issue does not affect future guests. Your feedback is greatly appreciated and it will help us in our efforts to continually... More 

Pasadena
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 13, 2014

Since other people will comment on the other hotel features, as usual I'm going to comment on the IT aspects of the hotel. And the news is not good. Let me list my complaints - I reserved through the chain's web site. At NO point in the process was I told what the tax burden would be, only the usual... More 

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Chennai (Madras), India
1 review
4 of 5 stars Reviewed February 26, 2014

Very supportive hotel staff, clean environment and good experience.. Breakfast is only Muffin, Fruits and Coffee... Free Wi-Fi with decent speed. You can upgrade if you need higher speed connection...

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Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so much for posting a review of our property. I’m glad that you found our staff to be supportive during your stay with us. As well, it’s great to hear that you enjoyed our free Wi-Fi and our clean hotel. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as... More 

Riverside, California
1 review
3 of 5 stars Reviewed February 26, 2014 via mobile

I just finished staying here for 1 month. I had to clean EVERY dish/pot/appliance on the very 1st day, it was gross. Beds are very squeaky. The feathers in the feather pillows would fall out and be all over the room, and kept pricking my face every night ... But I do have to commend the staff. They do try... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your kind remarks regarding our staff; however, I apologize that the dishes in your room were dirty upon arriving. As well, I am sorry that your bed and pillows did not meet your expectations. Your feedback will be very helpful as we... More 

Kolkata (Calcutta), India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 18, 2014

If you are planning to visit San Francisco but love a cool place to stay the Extended Stay America, San Mateo is the best place to stay. The location is extraordinary peaceful and as this is a studio type residency, you may cook if you like to. The staff are extraordinarily friendly and always ready to address any problems at... More 

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Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

It is so rewarding to read that you had a pleasant stay with us. I am so glad that you liked our hotel's location and our staff's friendly service. We truly enjoyed having you visit our hotel and we look forward to welcoming you back in the future! More 

Hyderabad, India
Contributor
14 reviews 14 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 23, 2013

Rooms were nice and cosy, Bathrooms clean and Coffee in the mornings were great. This place is near all the offices in San Mateo so for it is great for people like me who travelled for business. There is also a big mall with decent number of shops just across the bridge. Overall nice experience.

Was this review helpful? Yes 1
Charlotte, North Carolina
Contributor
13 reviews 13 reviews
4 hotel reviews
5 of 5 stars Reviewed December 19, 2013

Excellent place to stay with a very friendly and attentive staff. Has an open courtyard in the center which I find to be better than the dull closed corridors in most hotels. Parking is never an issue here with lots of space available. Rooms are neat and clean. It is a short drive from many stores like Costco, Target, Safeway,... More 

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Greenville, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2013

This ESA property has a great location, central to many corporate office locations, shopping, downtown San Mateo and the surrounding area as well as various restaurant and transportation options. The location is quiet, well-kept and I've found it to be a welcome option to the high-priced chains in the Bay area for all of my business travel. I have never... More 

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Drive, San Mateo, CA 94404
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites

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