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Extended Stay America - San Francisco - San Mateo - SFO

2.5 of 5
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1830 Gateway Drive, San Mateo, CA 94404
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Extended Stay America - San Francisco - San Mateo - SFO
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Ranked #9 of 13 Hotels in San Mateo
A recent review
4 of 5 stars Reviewed December 14, 2014
Adi4travel Chennai (Madras), India
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70 reviews from our community

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    3
    8
    17
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1
5
46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - San Francisco - San Mateo - SFO
See the most recent reviews
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 3, 2015

It stinks, the room I stayed had very bad air. All the machines making horrible sounds, the fridge and the A/C. The worst hotel ever. Disgusting. Expensive and disgusting. Please, do yourself a favor, never stay here.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to post a review of our hotel. I apologize for the odor issues you encountered during your stay with us. As well, I am sorry to hear about the noise disturbances you mentioned. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are properly resolved. Thank you for bringing... More 

Chennai (Madras), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2014

It was a pleasant stay. Room was good. Y room was near to the high way so it was a bit noisy. They had provided cooking utensils. The grab and go breakfast was same everyday and after eating different spicy foods back in India everyday its little difficult. One of the suggestions I feel should be given priority is the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your room and that you appreciated the available cooking utensils. We appreciate you letting us know that you found our grab-and-go breakfast to be lacking and that you desired more selection over your TV channels. Your feedback on this... More 

San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 15, 2014

Room smelled like a combination of an ashtray and human urine. It was so strong it was almost unbearable. Worst smelling room I've ever stayed in. I pointed this out to the receptionist at checkout and the guest behind me said his room was also that bad.

Was this review helpful? Yes 1
Denver
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2014

Brown curtain is over the closet, extremely cheap. For the smell of cat urine and dander, told me to spray the room with Febreeze. stained line and towels.The rooms are about 12 foot square with a small kitchenette. You can open the door to the bathroom if you using the stove without starting a fire.

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Denver
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2014

Burn marks on the the carpet. The room is non smoking. The smell of cat urine and dander. The receptionist said the was no guest registered with a cat since March. Pillows thinner than the pillow cases. Can't open the curtains because the only window is opens to the common walkway. Another example of hell on earth.

Was this review helpful? Yes 1
San Mateo, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

I stayed there for more than 80 days. It was pleasant stay over there. The hospitality is nice, the maintenance, and the environment is very good.The climate over is there is nice and happy to roam aroung.

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Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

We want to thank you for taking the time to post a review of your stay. We're so pleased to hear that you enjoyed our hotel and had a pleasant stay with us. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Sacramento, CA
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed August 4, 2014

I have stayed at this hotel five times now. We just ended our most recent stay. There is a different procedure for kitchen supplies (plates/utensils/cups/pots/pans). They are no longer in place in the kitchen when you arrive, as they were in the past. Now you have to request them from the front desk. From now on, I will include the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry that our new kitchen policy did not meet your needs. Your feedback on this issue will be helpful to us as we continually work to improve our hotel. Thank you for bringing this to our attention. If you have any additional feedback, please reach... More 

Clovis, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 21, 2014

Overall it wasn't a good experience. The bedspread was dirty-large food stain or something(?) on the inside of it. I was going to report it,but we just took it off and put it in the corner. Kitchen had dead ants stuck to the counter and wan't clean. Floor in kitchen/bathroom was sticky/dirty so much that when you walked on it... More 

Was this review helpful? Yes 1
Sunnyvale, California
1 review
5 of 5 stars Reviewed July 13, 2014

I stayed at this hotel from June 1st- July 5th 2014 with my dog. This hotel is in a great location. It is very close to Target, Safeway, CVS, the 101, and downtown San Mateo. I felt safe and comfortable during my entire stay. The staff were always very friendly and helpful. The room had been newly renovated. There was... More 

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Loganville, Georgia
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 18, 2014

I stayed here for 12 weeks, April-June 2013, The title says it all, they give you exactly what they advertise and what you pay for. The one area they did good in for me was the customer service. Very nice group, always a smile and always greeted me with respect and called me by my sir name. No ones fault... More 

Was this review helpful? Yes 2
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