We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - San Francisco - San Mateo - SFO

2.5 of 5
Hotel website
Hotel deals
1830 Gateway Drive, San Mateo, CA 94404
Special Offer
SAVE 15% TODAY!
Extended Stay America - San Francisco - San Mateo - SFO
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #9 of 13 Hotels in San Mateo
A recent review
5 of 5 stars Reviewed March 28, 2015
Somkant
Add Photo Write a Review

77 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    25
    21
    5
    8
    18
See reviews for
10
1
5
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (77)
  • Mar-May only
    (28)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (16)
All months
There are newer reviews for Extended Stay America - San Francisco - San Mateo - SFO
See the most recent reviews
Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 7, 2015

I complained to management about how my room was not being cleaned and while I was in the shower the next day someone came into my room and left a letter from the manager. The letter told me I had to remove a sheet I have over my window. This sheet has been there for 3 weeks. To get any... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the inconvenience and that our staff did not provide professional customer service. I discussed your comments with my team to ensure your experience is not repeated and to make sure our staff is following proper protocol. Thanks to your feedback,... More 

1 review
5 of 5 stars Reviewed March 28, 2015

It was a long stay with a reasonable comfort. Thanks to all staff including rubian, lenita and falguni. You guys rock!!! Keep this up..... Hoping for my next trip soon ;)))))) ................... Cheers, Somkant Mishra

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding your pleasant stay with us and our great staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Chicago, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 26, 2015

I stayed at this hotel for 4 days on business, and I was quite disappointed. I came from a job where I worked with hotels on a daily basis, and the standards of which the rooms are up-kept here is quite disappointing. My sink and shower both had a leak, so I had to shut the doors and turn on... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for your recent review of your stay. The situation you described regarding the cleanliness of your room and the maintenance issues you experienced is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and I will be retraining our housekeeping staff as well as making sure our staff inspects rooms thoroughly... More 

Travelers are raving about these San Mateo hotels

long beach
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 24, 2015

I paid $170 a night for this place and it was pretty awful. A cramped room, stained carpets, a funky mildew smell, a small, uncomfortable bed with old sheets and dubious blankets. About what you'd expect of a Motel 6, not a $170 a night hotel. I get that it's the bay area, but this was really poor value for... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were not able to provide you with a positive experience. In response to your feedback, I will go over the issues you mentioned with my staff and make sure each room is... More 

Hyderabad, India
1 review
4 of 5 stars Reviewed March 21, 2015

had been here multiple times for a longer duration. homely environment. suites are clean, hospitality is good and special thanks & thumbs up to Ruby who helps at any time and being very polite. Thanks & we had a great time i would recommend

Was this review helpful? Yes
San Jose, CA
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed February 12, 2015

If you know what this hotel is here for, you will be fine. Basically Extended stay is made for a business traveler, probably visiting Oracle, who works all day and doesnt care where they stay. It is pretty much in the middle of no where, with no close restaurants (Hobies is good for breakfast, but nothing for dinner). There is... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with exceptional service. The staff and I would like to thank you for posting your feedback. We look forward to welcoming you back in the future! More 

Copenhagen
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 9, 2015

Having stayed at the Hotel a few days now, i think i can say that the place is pretty straight forward – in the best tense and shape. This hotel is clearly “built for purpose” – i.e. – making it more of a permanent home for business travellers, long time. Hotel are not spectacular, but rooms are large and well... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

The team and I read your review, and would like to thank you for sharing your experience and comments regarding your recent stay with us. We truly appreciate your feedback and will continue to work in the direction of providing excellent service. Thank you again for sharing your experience with us. We would love to see you again, should your... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 3, 2015

It stinks, the room I stayed had very bad air. All the machines making horrible sounds, the fridge and the A/C. The worst hotel ever. Disgusting. Expensive and disgusting. Please, do yourself a favor, never stay here.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to post a review of our hotel. I apologize for the odor issues you encountered during your stay with us. As well, I am sorry to hear about the noise disturbances you mentioned. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are properly resolved. Thank you for bringing... More 

Chennai (Madras), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 14, 2014

It was a pleasant stay. Room was good. Y room was near to the high way so it was a bit noisy. They had provided cooking utensils. The grab and go breakfast was same everyday and after eating different spicy foods back in India everyday its little difficult. One of the suggestions I feel should be given priority is the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your room and that you appreciated the available cooking utensils. We appreciate you letting us know that you found our grab-and-go breakfast to be lacking and that you desired more selection over your TV channels. Your feedback on this... More 

San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 15, 2014

Room smelled like a combination of an ashtray and human urine. It was so strong it was almost unbearable. Worst smelling room I've ever stayed in. I pointed this out to the receptionist at checkout and the guest behind me said his room was also that bad.

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

26 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (12)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near San Mateo
0.4 mi away
Hilton Garden Inn San Mateo
2.8 mi away
BEST WESTERN Coyote Point Inn
0.2 mi away
Residence Inn San Francisco Airport/San Mateo
Show Prices
Show Prices
Show Prices
2.7 mi away
Holiday Inn San Mateo-San Francisco SFO
1.1 mi away
San Mateo Marriott San Francisco Airport
1.0 mi away
Los Prados Hotel
Los Prados Hotel
#6 of 13 in San Mateo
3.5 of 5 stars 120 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay