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All 13 San Mateo hotels

Extended Stay America - San Francisco - San Mateo - SFO

2.5 of 5 Hotel   |   1830 Gateway Drive, San Mateo, CA 94404
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65%
Ranked #7 of 13 hotels in San Mateo
A recent review
5 of 5 stars reviewed 2 weeks ago
acotten333 Sunnyvale, California
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  • Reviews (52)
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52 people have reviewed this hotel

Traveler rating
    21
    13
    2
    7
    9
See reviews for
6
1
4
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Clovis, United States
2 reviews
1 of 5 stars Reviewed 1 week ago

Overall it wasn't a good experience. The bedspread was dirty-large food stain or something(?) on the inside of it. I was going to report it,but we just took it off and put it in the corner. Kitchen had dead ants stuck to the counter and wan't clean. Floor in kitchen/bathroom was sticky/dirty so much that when you walked on it... More

Was this review helpful? Yes
Sunnyvale, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel from June 1st- July 5th 2014 with my dog. This hotel is in a great location. It is very close to Target, Safeway, CVS, the 101, and downtown San Mateo. I felt safe and comfortable during my entire stay. The staff were always very friendly and helpful. The room had been newly renovated. There was... More

Was this review helpful? Yes
Loganville, Georgia
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 18, 2014

I stayed here for 12 weeks, April-June 2013, The title says it all, they give you exactly what they advertise and what you pay for. The one area they did good in for me was the customer service. Very nice group, always a smile and always greeted me with respect and called me by my sir name. No ones fault... More

Was this review helpful? Yes 2
1 review
2 of 5 stars Reviewed April 18, 2014

I booked this hotel for 1 night only. Called their 800 number to book my reservation. I called the hotel and ask if they receive my reservation because I never received an email confirmation. the hotel staff can't find my reservation in their system and asked me to call back the 800 number to make sure that it was entered... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Lorie - I appreciate you taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Still, I sincerely apologize for the reservation issues and the odors in your room. I will meet with the staff to review our reservations policy and... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2014

We stayed at this hotel from Feb. 18-April 3,2014. My husband was having radiation treatments at UCSF. Staff became friends during our stay. Very nice accommodations. Everyone bent over backwards to make sure all guests felt welcome. Nice kitchen area so we were able to cook a wide variety of meals.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

The staff and I appreciate your kind remarks. We’re happy to learn that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2014

My review is based on the 2+ week stay and I hope this review will help others to make the right decision when choosing the hotels. There are many pros about this hotel but I am not going to mention it since it is already advertised in their website. I will only mention the cons I had actually experienced during... More

Was this review helpful? Yes 1
Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 24, 2014

I booked here for 2 weeks and I will put in my 2 weeks then go someplace else that is worthy of more than 1 star, which this place barely deserves. I wonder how many yard sales they needed to visit to collect the pots, pans, dishes, and utensils in this place. These places largely attract spouses who have separated... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room. I will meet with our entire staff to review our cleaning procedures so that this issue does not affect future guests. Your feedback is greatly appreciated and it will help us in our efforts to continually... More

Pasadena
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 13, 2014

Since other people will comment on the other hotel features, as usual I'm going to comment on the IT aspects of the hotel. And the news is not good. Let me list my complaints - I reserved through the chain's web site. At NO point in the process was I told what the tax burden would be, only the usual... More

Was this review helpful? Yes
Chennai (Madras), India
1 review
4 of 5 stars Reviewed February 26, 2014

Very supportive hotel staff, clean environment and good experience.. Breakfast is only Muffin, Fruits and Coffee... Free Wi-Fi with decent speed. You can upgrade if you need higher speed connection...

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so much for posting a review of our property. I’m glad that you found our staff to be supportive during your stay with us. As well, it’s great to hear that you enjoyed our free Wi-Fi and our clean hotel. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as... More

Riverside, California
1 review
3 of 5 stars Reviewed February 26, 2014 via mobile

I just finished staying here for 1 month. I had to clean EVERY dish/pot/appliance on the very 1st day, it was gross. Beds are very squeaky. The feathers in the feather pillows would fall out and be all over the room, and kept pricking my face every night ... But I do have to commend the staff. They do try... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your kind remarks regarding our staff; however, I apologize that the dishes in your room were dirty upon arriving. As well, I am sorry that your bed and pillows did not meet your expectations. Your feedback will be very helpful as we... More

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Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Drive, San Mateo, CA 94404
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
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Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
136

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