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Extended Stay America - San Francisco - San Mateo - SFO

2.5 of 5
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1830 Gateway Drive, San Mateo, CA 94404
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Extended Stay America - San Francisco - San Mateo - SFO
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Ranked #9 of 13 Hotels in San Mateo
A recent review
5 of 5 stars reviewed yesterday
sudhin s Foster City, California
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76 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Foster City, California
1 review
5 of 5 stars Reviewed yesterday NEW

good location, has a kitchen so that you dont have to eat outside food everyday. A little on the costlier side but overall quite good. loads of grocery store (safeway costco, target) 5 mins walk from the place. Pharmacy also very close by and plenty of eating options. staff could be a bit more curt. but the hotel manager Falguni... More 

Was this review helpful? Yes
Bartow, Florida
1 of 5 stars Reviewed 1 week ago

My boyfriend and I left for a few hours and we return to our stuff being moved to another room without our permission.We were missing cash money that we left in the room.We were told that we might be moved and if so we would be contacted well I guess when they tried we were out for the day.So that... More 

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1 review
4 of 5 stars Reviewed 1 week ago

Stayed in the hotel last week, it is conveniently placed near business offices walking distance to many of the corporate. The hotel is clean and well maintained, with a friendly staff to take care of your need.

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San Diego, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

my first day, I kept the window open, and someone was cooking curry, and that smell lingered in my room for 3 days. I love curry but it started to make me sick. otherwise, it was okay. I was hesitate to leave the window open since all the rooms open to the outside like a motel. But they gave me... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with the staff and the property, but disheartened to hear the cooking smells caused discomfort for you and apologize for any inconvenience this may have caused. We appreciate your feedback and will certainly use your comments to improve our service. The... More 

Bengaluru (Bangalore), India
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel is close to san franscisco airport. One of the best stays if you are looking for short/long business visits in and around San Mateo. Easy access to super markets such as Safeway, Toys R Us, etc. Almost all fast food restaurant are nearby. Neat rooms.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay with us and that our location was suitable to your needs. We enjoyed hosting you! Thank you again for your feedback. We hope to see you again soon, should your travels bring you back to our area. More 

New Delhi, India
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 29, 2015 via mobile

If you are obsessed with staying as a family together in the same place these studios are just apt for small families with an attached Kitchen. This is a serviced apartment with more for the community feeling. Staff is friendly and helpful and you are game to get discounts on longer stays

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that your stay here was great and that you enjoyed our spacious rooms. I truly appreciate your kind comments regarding our friendly staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 28, 2015

My work paid for my stay, so i cannot really comment on the prices. Rooms looked old tho!! Breakfast include the same menu everyday with energy bars, Fruits and coffee. My First stay in America was decent!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so much for sharing your experience with us. I'm glad that we were able to make your first stay in the United States a memorable one! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Sacramento
1 review
1 of 5 stars Reviewed May 26, 2015

Unfortunately, this was our second stay at an Extended Stay in three days, and never again will we stay at one! Room smelled of curry, dog pee on the garbage can outside our door, no ice (oh, well you have ice trays in your room, but a lot of good that does if you check in and would like a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not what you expected. I discussed your comments with our staff, and we have taken necessary steps to ensure that each guest has a clean and comfortable experience. We continually work to improve our hotel, so I... More 

Queretaro
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 23, 2015 via mobile

No persons at the front desk. The lobby door closed when i arrived at night. The room is clean is the only good thing but the bed is not so good according to the fare. The vending is not available 24 hrs.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for your recent review of your stay. Your comments in regards to your clean room are much appreciated; yet, I was disheartened to read about your delay at check-in. A member of our staff is always available. Between the hours of 11pm and 7am, please use the lobby phone to reach a staff member. I apologize for this... More 

Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 7, 2015

I complained to management about how my room was not being cleaned and while I was in the shower the next day someone came into my room and left a letter from the manager. The letter told me I had to remove a sheet I have over my window. This sheet has been there for 3 weeks. To get any... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the inconvenience and that our staff did not provide professional customer service. I discussed your comments with my team to ensure your experience is not repeated and to make sure our staff is following proper protocol. Thanks to your feedback,... More 

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