We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 13 San Mateo hotels

Extended Stay America - San Francisco - San Mateo - SFO

2.5 of 5 Hotel   |   1830 Gateway Drive, San Mateo, CA 94404
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save up to 10% Today!
Save Saved
You added Extended Stay America - San Francisco - San Mateo - SFO to your Saves list
Extended Stay America - San Francisco - San Mateo - SFO
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
66%
Ranked #7 of 13 hotels in San Mateo
A recent review
5 of 5 stars reviewed 3 weeks ago
vprathap San Mateo, California
  • Overview
  • Reviews (54)
  • Photos (24)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (13)
  • Location
  • More
true
Write a Review

54 people have reviewed this hotel

Traveler rating
    22
    14
    2
    7
    9
See reviews for
6
1
4
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
San Mateo, California
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed there for more than 80 days. It was pleasant stay over there. The hospitality is nice, the maintenance, and the environment is very good.The climate over is there is nice and happy to roam aroung.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

We want to thank you for taking the time to post a review of your stay. We're so pleased to hear that you enjoyed our hotel and had a pleasant stay with us. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future. More

Sacramento, CA
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel five times now. We just ended our most recent stay. There is a different procedure for kitchen supplies (plates/utensils/cups/pots/pans). They are no longer in place in the kitchen when you arrive, as they were in the past. Now you have to request them from the front desk. From now on, I will include the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry that our new kitchen policy did not meet your needs. Your feedback on this issue will be helpful to us as we continually work to improve our hotel. Thank you for bringing this to our attention. If you have any additional feedback, please reach... More

Clovis, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 21, 2014

Overall it wasn't a good experience. The bedspread was dirty-large food stain or something(?) on the inside of it. I was going to report it,but we just took it off and put it in the corner. Kitchen had dead ants stuck to the counter and wan't clean. Floor in kitchen/bathroom was sticky/dirty so much that when you walked on it... More

Was this review helpful? Yes 1
Sunnyvale, California
1 review
5 of 5 stars Reviewed July 13, 2014

I stayed at this hotel from June 1st- July 5th 2014 with my dog. This hotel is in a great location. It is very close to Target, Safeway, CVS, the 101, and downtown San Mateo. I felt safe and comfortable during my entire stay. The staff were always very friendly and helpful. The room had been newly renovated. There was... More

Was this review helpful? Yes
Loganville, Georgia
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 18, 2014

I stayed here for 12 weeks, April-June 2013, The title says it all, they give you exactly what they advertise and what you pay for. The one area they did good in for me was the customer service. Very nice group, always a smile and always greeted me with respect and called me by my sir name. No ones fault... More

Was this review helpful? Yes 2
1 review
2 of 5 stars Reviewed April 18, 2014

I booked this hotel for 1 night only. Called their 800 number to book my reservation. I called the hotel and ask if they receive my reservation because I never received an email confirmation. the hotel staff can't find my reservation in their system and asked me to call back the 800 number to make sure that it was entered... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Lorie - I appreciate you taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Still, I sincerely apologize for the reservation issues and the odors in your room. I will meet with the staff to review our reservations policy and... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2014

We stayed at this hotel from Feb. 18-April 3,2014. My husband was having radiation treatments at UCSF. Staff became friends during our stay. Very nice accommodations. Everyone bent over backwards to make sure all guests felt welcome. Nice kitchen area so we were able to cook a wide variety of meals.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

The staff and I appreciate your kind remarks. We’re happy to learn that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

San Francisco, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2014

My review is based on the 2+ week stay and I hope this review will help others to make the right decision when choosing the hotels. There are many pros about this hotel but I am not going to mention it since it is already advertised in their website. I will only mention the cons I had actually experienced during... More

Was this review helpful? Yes 1
Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 24, 2014

I booked here for 2 weeks and I will put in my 2 weeks then go someplace else that is worthy of more than 1 star, which this place barely deserves. I wonder how many yard sales they needed to visit to collect the pots, pans, dishes, and utensils in this place. These places largely attract spouses who have separated... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room. I will meet with our entire staff to review our cleaning procedures so that this issue does not affect future guests. Your feedback is greatly appreciated and it will help us in our efforts to continually... More

Pasadena
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 13, 2014

Since other people will comment on the other hotel features, as usual I'm going to comment on the IT aspects of the hotel. And the news is not good. Let me list my complaints - I reserved through the chain's web site. At NO point in the process was I told what the tax burden would be, only the usual... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Extended Stay America - San Francisco - San Mateo - SFO, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Extended Stay America - San Francisco - San Mateo - SFO? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Drive, San Mateo, CA 94404
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Travelocity, Orbitz, Extended Stay, Tingo, Expedia, BookingOdigeoWL and Venere so you can book your Extended Stay America - San Francisco - San Mateo - SFO reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites

24 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (11)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Bathroom (1)
Viewed
Room/suite (6)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in San Mateo with
any amenities

Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
136

Questions & Answers

Questions? Get answers from Extended Stay America - San Francisco - San Mateo - SFO staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer