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All 13 San Mateo hotels

Extended Stay America - San Francisco - San Mateo - SFO

2.5 of 5 Hotel   |   1830 Gateway Drive, San Mateo, CA 94404
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Ranked #8 of 13 Hotels in San Mateo
A recent review
5 of 5 stars Reviewed August 6, 2014
vprathap San Mateo, California
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56 reviews from our community

Traveler rating
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    14
    2
    7
    11
See reviews for
6
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

Brown curtain is over the closet, extremely cheap. For the smell of cat urine and dander, told me to spray the room with Febreeze. stained line and towels.The rooms are about 12 foot square with a small kitchenette. You can open the door to the bathroom if you using the stove without starting a fire.

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Denver
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

Burn marks on the the carpet. The room is non smoking. The smell of cat urine and dander. The receptionist said the was no guest registered with a cat since March. Pillows thinner than the pillow cases. Can't open the curtains because the only window is opens to the common walkway. Another example of hell on earth.

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San Mateo, California
1 review
5 of 5 stars Reviewed August 6, 2014

I stayed there for more than 80 days. It was pleasant stay over there. The hospitality is nice, the maintenance, and the environment is very good.The climate over is there is nice and happy to roam aroung.

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Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

We want to thank you for taking the time to post a review of your stay. We're so pleased to hear that you enjoyed our hotel and had a pleasant stay with us. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future. More

Sacramento, CA
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed August 4, 2014

I have stayed at this hotel five times now. We just ended our most recent stay. There is a different procedure for kitchen supplies (plates/utensils/cups/pots/pans). They are no longer in place in the kitchen when you arrive, as they were in the past. Now you have to request them from the front desk. From now on, I will include the... More

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Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry that our new kitchen policy did not meet your needs. Your feedback on this issue will be helpful to us as we continually work to improve our hotel. Thank you for bringing this to our attention. If you have any additional feedback, please reach... More

Clovis, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 21, 2014

Overall it wasn't a good experience. The bedspread was dirty-large food stain or something(?) on the inside of it. I was going to report it,but we just took it off and put it in the corner. Kitchen had dead ants stuck to the counter and wan't clean. Floor in kitchen/bathroom was sticky/dirty so much that when you walked on it... More

Was this review helpful? Yes 1
Sunnyvale, California
1 review
5 of 5 stars Reviewed July 13, 2014

I stayed at this hotel from June 1st- July 5th 2014 with my dog. This hotel is in a great location. It is very close to Target, Safeway, CVS, the 101, and downtown San Mateo. I felt safe and comfortable during my entire stay. The staff were always very friendly and helpful. The room had been newly renovated. There was... More

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Loganville, Georgia
Contributor
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 18, 2014

I stayed here for 12 weeks, April-June 2013, The title says it all, they give you exactly what they advertise and what you pay for. The one area they did good in for me was the customer service. Very nice group, always a smile and always greeted me with respect and called me by my sir name. No ones fault... More

Was this review helpful? Yes 2
1 review
2 of 5 stars Reviewed April 18, 2014

I booked this hotel for 1 night only. Called their 800 number to book my reservation. I called the hotel and ask if they receive my reservation because I never received an email confirmation. the hotel staff can't find my reservation in their system and asked me to call back the 800 number to make sure that it was entered... More

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Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Lorie - I appreciate you taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Still, I sincerely apologize for the reservation issues and the odors in your room. I will meet with the staff to review our reservations policy and... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2014

We stayed at this hotel from Feb. 18-April 3,2014. My husband was having radiation treatments at UCSF. Staff became friends during our stay. Very nice accommodations. Everyone bent over backwards to make sure all guests felt welcome. Nice kitchen area so we were able to cook a wide variety of meals.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

The staff and I appreciate your kind remarks. We’re happy to learn that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

San Francisco, California
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2014

My review is based on the 2+ week stay and I hope this review will help others to make the right decision when choosing the hotels. There are many pros about this hotel but I am not going to mention it since it is already advertised in their website. I will only mention the cons I had actually experienced during... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Drive, San Mateo, CA 94404
Phone Number:
Location: United States > California > San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites

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