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Embassy Suites San Luis Obispo

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333 Madonna Road, San Luis Obispo, CA 93405
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Embassy Suites San Luis Obispo
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Embassy Suites San Luis Obispo
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655 reviews from our community

Traveler rating
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    48
    30
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Embassy Suites San Luis Obispo
See the most recent reviews
Anytown, USA
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 12, 2013

This was one of the worst experiences I've had at a Hilton property and I will never be back to this location. I mistakenly made a reservation that was one day longer than I was able to stay. I didn't realize it until the day before I wanted to check out, so I approached the front desk and spoke with... More 

Was this review helpful? Yes 1
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review

Dear biztraveler; First, my sincere apologies for how this situation was handled. We take great pride in guest satisfaction and customer service; we clearly fell short of delivering our promise of complete guest satisfaction. I was happy to see that Hilton customer service made it right and waived the $75 dollar early departure fee regarding your reservation. Per your feedback... More 

Los Angeles, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 9, 2013

A month before our arrival I requested extra towels and a crib. A week before I reminded the staff that I needed these things and then the day of our reservation I called again and reminded the staff I had already requested these items. I checked-in with a tired toddler only to discover they had given our reserved crib away... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review

Dear Virginia M; Thank you for providing us feedback regarding your recent stay. I was very disappointed to learn that we did not meet your expectations regarding the delivery of towels and a crib. Rest assured, guest feedback is incredibly important to us and I will personally follow up regarding the issues you experienced to ensure it does not happen... More 

Madera, United States
1 review
5 of 5 stars Reviewed December 8, 2013

Comfortable Clean Safe Roomy Great Service Cook to order breakfast was yummy, quiet, friendly staff, great cable channels I will stay here again and recommend it for business or pleasure near shopping, restaurants and not far from the ocean easy access to major highways great evening hospitality hours for networking with coworkers or enjoying each other's com[pany

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review

Dear Megan B; Thank you for the many kind comments regarding your stay, i.e. comfortable accommodations, your breakfast experience, our staff and our location. Sounds like you had a great visit and we look forward to hosting you again. All the best. More 

New York, United States
1 review
1 of 5 stars Reviewed December 7, 2013

My sons and their father with dementia spent the night on the floor of the hotel because they were given a room with only one queen bed when the reservation was for a room with two queen beds. THey couldn't use the King for two reasons: firstly, three people cannot fit into a bed and secondly, there was a nest... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review

Dear Arjun Y; I appreciate the direct feedback you provided regarding your recent stay. We do our very best to honor and deliver against reservation requests and preferred room types. My apologies that we fell short of your expectations and that this affected your sleep. Also, I was very disappointed to learn about the spiders you referenced in your comments.... More 

A TripAdvisor Member
5 of 5 stars Reviewed December 7, 2013

My stay was fantablulous. You guys are great. I loved this hotel and was very ecstatic to stay here. The service was very good and it had amazing food! I highly recommend staying here and eating their food, conversing with their employs and noticing the cleanliness of everything. I was very happy and I give it 12 stars out of... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review

Dear Trip Advisor Member; Wow, sounds like you had a "fabulous" stay with us. Very pleased to learn that you enjoyed our service, our staff, our amazing food and our clean facilities. And thank you for the "12" rating! We look forward to your next visit. All the best! More 

San Luis Obispo, United States
1 review
5 of 5 stars Reviewed December 5, 2013

Hotel staff was freindly and efficient. Room was clean and comfortable. Parking was easy. Complimentary breakfast and cocktail hour was convenient and a great place for all of us to meet and visit. A wonderful hotel!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review

Dear Martha D; My sincere thanks for your wonderful comments regarding your recent stay. So glad you found our staff friendly and efficient. Our complimentary cooked to order breakfast and evening reception are crowd favorites and I'm glad that you had the opportunity to enjoy them. Until next time, safe travels! More 

United States
1 review
5 of 5 stars Reviewed December 4, 2013

A five day get-away proved to be just what we needed. Had a glorious time in the area and in the hotel as well. Always felt welcome and a true guest. Partner visited fitness center every morning bringing breakfast to room after treadmill workout. Evening reception was relaxing and gentle. Will return soon.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review

Dear J Y; I am so glad that you had a "glorious" time in the area and at our hotel. Thank you for the kind words regarding our complimentary cook to order breakfast, our evening reception and fitness center. And yes, you are "always welcome." We look forward to your next visit. All the best. More 

los angeles, United States
1 review
5 of 5 stars Reviewed December 3, 2013

Great value for the money. Attentive and polite staff. Having a full-featured breakfast included in the price was a definite benefit. In a good location although somewhat hard to find. Overall, a very pleasant stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review

Dear David W; Thank you for your recent visit to Embassy Suites San Luis Obispo and for your positive feedback. I was very happy to read that you found our hotel to be an exceptional value with our complimentary cook to order breakfast. Also very happy to see that you found our staff polite and attentive. Until next time, safe... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 30, 2013

Spent the night here for a stopover to the Bay Area -- it's a wonderful place to stay and we recommend it highly. Beds are comfortable, room was clean and quiet. Breakfast was great with a wide selection and cooked-to-order if desired. Staff was friendly and accommodating. This will be our go-to hotel for CalPoly's graduation next year! The other... More 

Was this review helpful? Yes
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review

Dear Rogeraj: Thank you for choosing Embassy Suites San Luis Obispo for your recent visit to the area. Great to hear that you found your accommodations clean and quiet. Also glad to see that you enjoyed our complimentary cook to order breakfast, it is definitely a crowd favorite. We look forward to your next visit to SLO. All the best! More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 23, 2013

We have traveled to San Luis Obispo twice a year for the last 17 years. We have noticed a general decline in the quality of this establishment in just the last year. Some major maintenance needs to occur. When we stayed for three nights in a "disabled access" room, the ceiling started leaking on our last night. What??? At least... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review

Dear TripAdvisor Member: Thank you for your feedback regarding your recent stay with us. I was very disappointed to read that you had a ceiling leak in your guest room suite on the last night of your stay. We work very hard to ensure each suite is well maintained and I can assure you that we responded to the leak... More 

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