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Holiday Inn Express San Luis Obispo

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1800 Monterey St., San Luis Obispo, CA 93401
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Holiday Inn Express San Luis Obispo
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314 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express San Luis Obispo
See the most recent reviews
CA
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 26, 2012

Check in was efficient and staff were nice. They gave me a quieter room which I had asked for. They did not acknowledge my loyalty club membership, but there was an extra amenity - bottled water - 3 out of the 5 nights I stayed. The room was comfortable except for the bed, which was worn into a curve. The... More 

Was this review helpful? Yes 1
California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed May 7, 2012

I stay at Holiday Inn A LOT. I've been loyal to the company for a very long time! I dont stay at any other brand hotel and I received the worst customer service ever!! I booked my room maybe over a week in advance! I checked in last 5th of May and I requested a 2 beds. I've been expecting... More 

Was this review helpful? Yes 7
IHGCare, Guest Relations Manager at Holiday Inn Express San Luis Obispo, responded to this review

Dear AppreciateHope, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding... More 

NEW YORK
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 25, 2012

I stayed here recently after booking a five day stay so i could attend a training class in my chosen profession. after being given the price of my lodging at the sate government rate I was shocked to discover that they had billed me for three of the five days at the standard rate for there "Busy" season ????. I... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express San Luis Obispo, responded to this review

Dear Tim M, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details... More 

Huntington Beach, California
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed April 19, 2012

I stayed at this hotel as part of a road trip in March 2012. The hotel is exactly what I would expect from an HEI, they are generally very similar. The staff were exceptionally nice at this location though. The hotel itself is a bit older, could use some touch-ups. The furniture was also a little dated and the bed... More 

Was this review helpful? Yes 1
Littleton, Colorado
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 14, 2012

Visiting Cal Poly we needed an overnight stay. Holiday Inn Express has a lovely new foyer and dining area. Updated and clean. Staff was friendly and helpful. The breakfast is typical Holiday Inn Express fare - which means it is just fine, but I wish they'd offer more fruit and some whole wheat products instead of only white white white... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express San Luis Obispo, responded to this review

Dear GardeninginColorado, Thank you for your feedback. We are glad you enjoyed the location of our hotel and had a pleasant experience with our friendly staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry our room furnishings fell below your expectations. We hope you give us a chance in the... More 

Rancho Santa Margarita
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 4, 2012

I travel alot for work and am very particular as to the places I stay. This past weekend we brought 21 students and 10 chaperones to this hotel for the Central coast jazz festival. We had booked this several months ago, and everything about the visit was perfect. The rooms were clean, the furniture up to date, hot breakfast buffet... More 

Was this review helpful? Yes 2
California
Level Contributor
58 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 stars Reviewed February 2, 2012

The hotel is a rehab of an older property and is very convenient to downtown SLO. I have stayed at 4 or 5 other Holiday Express properties, all of which had a very pulled together look. The staff is very friendly and amazingly engaged. Too bad the rooms do not compare favorably with sister properties or Hampton. Certainly nothing was... More 

Was this review helpful? Yes
Los Altos, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 20, 2012

Good , clean , efficent service , lacks any pretence of luxury , get up in the morning and get coffee and a bite to eat in the breakfast area , not a bad way to go when you are tired after a long drive .

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Sacramento, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 18, 2012

I held a business meeting at the Holiday Inn Express in San Luis Obispo, California. The sales lady Sandy was great. She helped me to reserve a block of rooms and a conference room. The conference room was set up way ahead of time, and just the way we requested. The rooms were clean, spacious, with two sinks, and granite... More 

Was this review helpful? Yes 1
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 5, 2012

First of all - the service at this hotel is equal to that of a five star hotel - NO KIDDING! Every person I encountered at the hotel from check-in to check-out after four days was fabulous! They did everything they could to make our stay comfortable. They printed a map for us to where we were going when simply... More 

Was this review helpful? Yes 2
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