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Holiday Inn Express San Luis Obispo

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1800 Monterey St., San Luis Obispo, CA 93401
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Holiday Inn Express San Luis Obispo
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315 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • All months
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San Ramon, California
5 of 5 stars Reviewed yesterday NEW

This property had the best service I've ever had at a Holiday Inn Express. The front desk staff was exceptional. They gave us tips AND a coupon for dinner when we asked about eating upon check in. They provided a fresh baked cookie at check in. And they gave me a room that met all my requests I'd put in... More 

Was this review helpful? Yes
Amy S, Manager at Holiday Inn Express San Luis Obispo, responded to this review

Thank you so much for your review of our hotel. I am so happy to hear that our staff was able to provide you with such stellar service! We truly appreciate your business and look forward to welcoming you again soon. Kind Regards, Amy Swink Assistant General Manager More 

Eden Prairie, Minnesota
5 of 5 stars Reviewed 5 days ago NEW

Chris was helpful and friendly. Asked about our travel and gave tips on good places to eat. Gave a map of the city. Breakfast was very good. Hot with lots of selections. Spacious and clean room. Had time to relax in the hot tub that was outdoors!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Amy S, Manager at Holiday Inn Express San Luis Obispo, responded to this review

Thank you for your wonderful review. I am glad to hear Chris was able to offer you good recommendations. I am sure the hot tub was great after a long day exploring what SLO has to offer! Thank you again and we look forward to welcoming you back again soon. Amy Swink Assistant General Manager More 

Newport Beach, California
2 reviews
5 of 5 stars Reviewed 1 week ago

I stay here about 5 times a year and I am always greeted with a warm welcoming greeting.They are truly concerned for your comfort and go above & beyond. If you are considering having a meeting the staff is very attentive to your participant's needs. Oh! and they always have fresh cookies at the front desk. A guilty pleasure.

Review collected in partnership with this hotel

Was this review helpful? Yes
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review

Thank you so much for your wonderful review. We strive to give the best service we possibly can. We appreciate your business and look forward to seeing you again. James Davison General Manager More 

Los Angeles, California
Level Contributor
2 reviews
2 of 5 stars Reviewed 2 weeks ago

As a big fan of Holiday Inn Express hotels I must say this location was overall not a great experience and certainly not a good value. While shame on me for not bringing any of this to management’s attention during my 1-night stay – Overall I wouldn’t return to this location. Let's start with the positives: Ample complimentary parking Great/attentive... More 

Was this review helpful? Yes
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room and hotel conditions. Rest assured that these issues will be looked into. We recently updated our rooms and the public spaces are next on our list to work on.... More 

San Francisco
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

PROS/LIKES: Easy to find from highway. Friendly and helpful staff. Plenty of parking, and no fee for it. Good spectrum of breakfast options, from fresh fruit, pancakes and granola to scrambled eggs and sausage, and darned good coffee. Afternoon shuttle to Downtown on weekends. Nicely appointed rooms with very comfy beds, plenty of towels and good, fluffy pillows. The AC/heating... More 

Was this review helpful? Yes
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review

Thank you for your review of our hotel. I am pleased you enjoyed most of your stay. I apologize for some of the other issues you experienced and we are working hard to make those improvements. We hope you will visit us again. James Davison General Manager More 

Visalia, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed here on business for two nights. The staff were accommodating well beyond expected or required. I had to make repeated changes to my reservation right up to an hour before my arrival and no one ever made me feel any less than their most important guest. The room was clean and comfortable and I was very impressed with how... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review

Thank you for your wonderful review. I am happy to read that our staff was responsive to your needs and made you feel welcome here at the Holiday Inn Express San Luis Obispo. We look forward to seeing you next time you are in San Luis Obispo on work or vacation. James Davison General Manager More 

Richardson, Texas
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 27, 2015

After two weeks driving around central California, it was great to encounter not one, but two helpful, friendly faces behind the front desk. They answered all our questions about the hotel and the area. The room was clean and sleekly decorated with tons of outlets for chargers. I made use of the laundry facilities for two quick loads. It had... More 

Was this review helpful? Yes
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review

Thank you for your great review. I am happy to read you got a chance to experience some of our amenities like guest laundry and our Express Start breakfast. We look forward to your return back to the Holiday Inn Express San Luis Obispo. James Davison General Manager More 

Pleasanton, California, Usa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Very good hotel. Rooms are clean and property is well maintained. This is one of several hotels in town I have used and will return to in the future. Near Cal Poly University. Staff was very friendly and helpful.

Was this review helpful? Yes
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review

Thank you for your review. I will make sure we share your review with our housekeeping team on how clean and maintained the property was for you. They take a lot of pride in their work and appreciate reading about our guest's experiences. James Davison General Manager More 

California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 23, 2015

because we were not able to secure accommodations at the Quality Inn and Suites, we made reservations at the Holiday Inn Express. Our room was not ready, but signed papers, etc and the clerk took our cell # to call. Said it shouldn't be long til she called. Better than an hour later I went back . The clerk was... More 

Was this review helpful? Yes
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review

Thank you for taking time to review us. We learn and improve from all of our guest's comments. I apologize for the miscommunication regarding your room's status. We hope we get another opportunity to prove to you we are your choice when staying in San Luis Obispo. James Davison General Manager More 

1 review
5 of 5 stars Reviewed May 23, 2015

We have been there for just one night. The room was very clean and nice. The breakfast was enjoyable. The location just a few minutes from downtown by foot. What stood out the most for me was the very helpful and friendly staff. Great experience!

Was this review helpful? Yes
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review

It is wonderful to read how friendly and helpful our staff was for you here at the Holiday Inn Express San Luis Obispo. Thank you for your review. James Davison General Manager More 

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