I was BILLED TWICE for the same night. When I checked out, the clerk seemed very confused about preparing my bill. After seeing the extra charge on my VISA, I called the hotel directly and spoke with the same clerk, who remembered me. I was told that the manager and owner were out of town, and I would have to... more

My first complaint is their flex-rates. The rate seems to change depending on the weekend, and even within the same weekend, families on our soccer team (with the same number of adults & children, and with AAA) paid different rates. I paid $189/night (outrageous), and others were paying $151. I talked with Stephanie in the office, and she said that... more

I was originally going to stay 3 days at this hotel but after the 1 st night I checked into another. The room smelled like cleaning products, the carpet was old and dirty and the walls and furniture were dirty. In the middle of the night a high-pitched squelling sound would come through the pipes every hour waking me up.... more

We stayed in a 2 person room (1 Queen). The first thing I noticed was the bed, no bedspread, just a plain blanket tucked in, and a skimpy bed skirt that didn't cover the pedestal and finally very sheer, wrinkled curtains that didn't close very well. There were NO dressers or closets, or refrigerator. The TV had good cable, but... more

We just stayed at this hotel on January 10 2007 for 2 nights The hotel looked ok. when we went to our room which was #110 we noticed the carpet was very dirty and a big stain, We also found beer caps on the floor it seem that the only thing the cleaning people did was the bed. the other... more

Decided to go out of town over night and stayed at Best Western Somerset Inn. I made reservations through the Hotels website. Everything went smoothly when I checked in; no delays. The lady working the front desk was nice and polite. I had requested a King room on the second floor, and that is exactly what I got. The room... more

It's a nice motel but I was furious because I hate smoke and I obviously booked a no-smoking room. As soon as I went into my "no-smoking" room I realized that somebody had smoked there 100%. I told the desk and she told me that the manager checked all the rooms by morning and said they were all OK. Anyway... more

I booked a room at the Best Western to save costs on business travel. I was definitly a little skeptical about what to expect when arriving at this motel-style hotel but like I said in the title, it far exceeded my expectations for what my company paid for the room. My room was absolutely spotless - the pool/spa area was... more

My boyfriend and I were very happy with our hotel room. The non-smoking room was fresh (no smokers smoked there as far as I can tell) and clean, spacious and had a fridge and microwave and lots of nice big mirrors. My boyfriend made himself a nice up of coffee in the morning and although we did not take part... more