Dear Andrew C. Thank you so much for helping us spread the word about our Garden Sleep System beds. They are very comfortable and have the ability to be adjusted for every guest. I personally like a firmer mattress and my husband prefers a softer one. I wish we had a Garden Sleep System bed so we could have our... More

Dear Very Concerned Guest, I do sincerely apologize for your unpleasant experience. Car break-ins are rare occurrence at our property, and our desk clerk was mistaken when he/she said it happened once a month. The thief unfortunately must have seen the golf clubs in the back seat of the truck. During our investigation our desk clerks reported that they apologized... More

Dear Valued Guest, Thank for taking the time to inform us of the issues you had. It very important for us to know when there is an issue so that we may have it addressed and ensure that it does not happen again. I assure you that the issue you had with the bathroom is not a standard and we... More

Dear Richard H., Thank you for being a loyal guest of our Hilton Garden Inn and sharing with others how friendly our staff is. I am happy you enjoyed breakfast in the morning. I hope that next time you will be able try our new dinner menu. We look forward to welcoming you back to the Hilton Garden In Oakland/San... More

Dear E.C., Thank you so much for staying with us! I am glad you chose to stay with us for 8 weeks and enjoyed it! Our staff tries to bring personal attention into every guest interaction. I am pleased to be able to share with Andrew, Monique and Caroline your acknowledgement for their wonderful services! I am happy to see... More

Dear Rick M, Thank you for taking the time to share with others how friendly and clean our hotel is! Our staff really do care and our housekeepers work hard to provide clean rooms. I am sorry, yes our Fitness room is small. There is a 24hr fitness center nearby, but did you know that we have a Stay Fit... More

Dear cydona46, Thank you so much for taking the time to share your expereince with others about our Hilton Garden Inn Oakland/San Leandro! I appreciate your recognizing both Joseph and Mary for their great customer service. Both of which are very caring and efficient. I am terribly sorry about the closet door sticking and for the coffee pot not working.... More

Dear Pila J, I'm Momi De Deaux, Guest Service Manager at the Hilton Garden Inn Oakland/San Leandro. Thank you for your positive feedback! I am happy to see that we met your expectations. I appreciate your being a loyal HGI member and for putting out the recommendation for others to choose us. Our staff takes pride in their job and... More

Aloha Jenna617! My name is Momi De Deaux. I am the Guest Service Manager. I am very pleased to hear you enjoyed your stay at our hotel and took the time to share your comments about our staff, the comfort of the bed and how good our breakfast is. Other guests take comfort in seeing wonderful comments like yours when... More