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All 3 San Juan Capistrano hotels

BEST WESTERN Capistrano Inn

2.0 of 5 Hotel   |   27174 Ortega Highway, San Juan Capistrano, CA 92675
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A recent review
4 of 5 stars reviewed 1 week ago
Gail Or Robert P Indio, United States
  • Reviews (135)
  • Photos (38)
  • Amenities
  • Q&A
  • Room tips (26)
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135 people have reviewed this hotel

Traveler rating
    29
    41
    31
    16
    18
See reviews for
37
39
10
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Indio, United States
1 review
4 of 5 stars Reviewed 1 week ago

The service and cleaniness of the rooms were good. The breakfast bar could have had a little more selection. I would return to this hotel and other Best Westerns. Would recomend to my friends to stay there.

Review collected in partnership with Best Western

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Reno, Nevada
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was a clean hotel to stay in. Being 5'2", I had to pole vault onto the bed, but it was comfy!! The breakfast in the mornings were great and filling. There was always food available. It was also quiet at night. The hot tub only held a maximum of 4 people and we had a large group so we... More

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CA, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything was fine except for the couple roaches I saw - where there is one, there are more. Other than that the place is on par w/other Best Westerns. There is construction going on on the frontage road which makes finding the entrance a bit tricky but that should clear up when the work is completed. The breakfast was cold... More

Review collected in partnership with Best Western

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Santa Ana, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great hotel! Friendly staff, clean rooms & they have Balconys too with chairs to enjoy the view of the Hills. The room has a very comfy leather recliner that makes you feel at home. Great location - near Freeways and near the Mission of San Juan Capistrano.

Review collected in partnership with Best Western

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2014

This place is clean good staff. It's almost like a resort. The room is very clean. Im happy to have found this place. I stay here whenever I'm in town. Very very clean. Average furniture for a best Western but kept up very well and newly remodeled.

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Boston, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 15, 2014

This is my favorite Best Western of all time as it is consistently clean, relatively quiet and a value vs. other hotels in the SJC area. If the road construction nearby ever gets done, this will be once again a great place to stay.

Review collected in partnership with Best Western

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Phoenix, Arizona
2 reviews
3 of 5 stars Reviewed July 12, 2014

The room was clean, but it was obviously an older hotel that has been kinda renovated. Had a terrible experience with housekeeping who decided to ignore the do not disturb sign on the door and knock on the door at 8am, 9am and 10am. When I asked her why, she just said "I'm just doing my job". Apart from that,... More

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Vallejo
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 20, 2014

I booked this hotel through Priceline. Long and short of my story is that my credit card got double charged. Several months later, I decided to give them a 2nd chance because I heard they had remodeled the hotel and had a new staff. BIG MISTAKE! My card was double charged AGAIN! This hotel will guarantee you pay twice. Otherwise... More

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Hello, we want to thank you for voicing your feedback. We always desire to improve and your comments will allow us to direct our focus. Our sincere apologizes for your inconvenience. Third party websites will generally bill you upfront and then at check in the hotel will authorize a credit card as well. We will always do the right thing... More

Senior Contributor
31 reviews 31 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 9, 2014

This hotel is difficult to get to because of all of the construction in the area. This has been going on for awhile, no fault of the hotel. We had a hard time booking because two desk clerks in a row were rude when we called. One even said there were no rooms and when we called the corporate booking... More

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Lakeside, California
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 3, 2014

This is a clean hotel with a nice front desk staff. Very clean and very lean. The rooms are sparse and use bed spreads for those of you who would rather have duvets. They have the older type air conditioners but there are refrigerators in the rooms. Freeway close but not too close where you hear all the noise. The... More

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN Capistrano Inn

Address: 27174 Ortega Highway, San Juan Capistrano, CA 92675
Phone Number:
Location: United States > California > Orange County > San Juan Capistrano
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Capistrano Inn 2*
Reservation Options:
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Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western

38 photos of this hotel

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Bathroom (4)
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Hotel & grounds (7)
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Other (10)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We would like to welcome you to the beautiful and historical city of San Juan Capistrano. We appreciate the opportunity to meet all your lodging needs and we sincerely hope your stay with us is pleasant. For your convenience, assistance is available 24 hours a day at our front desk. We are located just three blocks from the historical mission and town center. With many surrounding shops and restaurants and four short miles from the coast and beautiful Capistrano beaches we are confident you will be please choosing to stay in the beautiful city of San Juan Capistrano. ... more   less 
Number of rooms
108

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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