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BEST WESTERN Capistrano Inn

2.0 of 5 27174 Ortega Highway, San Juan Capistrano, CA 92675
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BEST WESTERN Capistrano Inn
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BEST WESTERN Capistrano Inn
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155 reviews from our community

Traveler rating
    32
    54
    34
    17
    18
See reviews for
42
49
11
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Temecula, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Very nice & clean. Pool area is very clean & has lots of seating to relax. Close to a lot of tourist attractions. Staff is very friendly and helpful. Would definitely stay here again and would recommend to friends

Review collected in partnership with Best Western

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San Diego, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If in the area, you ought to stay here. It's a < 10 min walk to the train station, very close to the mission (about 6 min walk) and historic san juan cap. The only concern is that the zone between the hotel and the mission/train station area is extremely pedestrian unfriendly. high traffic and a limited number of cross... More 

Review collected in partnership with Best Western

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Garden Grove, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Room was clean, smelled strongly of cleaner, but other than that it was very nice. Staff was nice and helpful as well. It was close to the location where we were going and there were decent places to eat close by.

Review collected in partnership with Best Western

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Reseda, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is a good deal for the price you pay. The rooms are clean and comfortable and the staff are pleasant. The breakfast isn't awesome, but it is pretty good for this class of motel. We had one problem with the coffee maker in our room, which the staff took care of quickly and efficiently. I would stay here... More 

Review collected in partnership with Best Western

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Santee, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We wanted a place close to the Coach House and this hotel was perfectly located right off of the freeway. The free hotel shuttle dropped us off at the Coach House. The room was nice and roomy and the bed was super comfortable. I would definitely stay here again. The breakfast was also a decent version of continental. The shower... More 

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed December 26, 2014

I'd say this hotel is very nice overall; it could be 3.5 star with a few minor adustments, like room smell, worn-out towels. Check in Clerk could be more enthused and professional...was not satisfied with his attitude. Breakfast was kind of mediocre, boiled eggs instead of freshly cooked eggs and sausage or bacon.

Review collected in partnership with Best Western

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Mesa, Arizona
1 review
4 of 5 stars Reviewed December 23, 2014

We stayed overnight for my son's sporting event which was conveniently close to the hotel. Construction still going on and hard to locate and get into. Room itself was clean and cozy stayed in back of hotel so no traffic noise but because of age of building you could here people talking in the hall. All in all good room... More 

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san juan, United States
1 review
4 of 5 stars Reviewed November 28, 2014

Breakfast was great. I was hoping to get two beds because I had my daughter with me. My business meetings did not go so well lack of sleep, I had people talking out side my room and I had a hard time sleeping because we were cramped in one bed.

Review collected in partnership with Best Western

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We want to thank you for taking time out to comment on your stay with us. Were happy to hear you enjoyed the complimentary breakfast in our spacious breakfast room. We will 100% guarantee your room type reserved at time of booking and will do our very best to accommodate any changes or special requests. Thank you again for your... More 

Kerrville
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 13, 2014

I chose this hotel based on its location near family that I was visiting, and I stayed there November 11-14, 2014. I echo the observations of other reviewers about it needing a serious update, and about it being difficult to get in and out of due to construction. My additional observations are related to how easy it would be to... More 

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1 review
3 of 5 stars Reviewed November 3, 2014

Comfortable hotel. Rooms in need of upgrading, especially the carpet. Breakfast was nice. Very close to the 5 Freeway, so highway noise is an issue. Construction going on all around the hotel, very hard to find and get into driveway. Bed was very confortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
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Additional Information about BEST WESTERN Capistrano Inn

Address: 27174 Ortega Highway, San Juan Capistrano, CA 92675
Phone Number:
Location: United States > California > Orange County > San Juan Capistrano
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Capistrano Inn 2*
Number of rooms: 108
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Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western

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