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BEST WESTERN Capistrano Inn

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27174 Ortega Highway, San Juan Capistrano, CA 92675
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Best prices for: 1 room 1 guest
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BEST WESTERN Capistrano Inn
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BEST WESTERN Capistrano Inn
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189 reviews from our community

Traveler rating
    45
    66
    39
    20
    19
See reviews for
51
59
14
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • German first
  • Italian first
  • Spanish first
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    (189)
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    (57)
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    (44)
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    (41)
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Long Beach, California
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stay here every time we go to the San Juan Capistrano, Dana Point area. The staff is friendly and it is good value. I love the balconies. There is a decent pool and a tiny hot tub. The beds are super comfortable.

Review collected in partnership with Best Western

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Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

My family( two adults and 1 child), stayed for two nights in May to attend a family wedding over the weekend. At first I thought the proximity to the freeway would make it noisy but I slept comfortably and didn't notice any noise. the front door faced the pool and not the freeway. The building is old but well maintained.... More 

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Leona Valley, United States
1 review
2 of 5 stars Reviewed 1 week ago

This hotel has a large base of construction workers as a base and does not cater to business clients at all. The breakfast served here in poor at best. I had to use my smartphone as a hotspot in order to log into my office as the hotel internet would not connect. When I called to make a reservation because... More 

Review collected in partnership with Best Western

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Victor, Staff and management continues to work together to improve communication and honor guest loyalty. Complimentary hot breakfast includes sausage patties, potatoes, waffles, eggs, oatmeal, cereal, yogurt and much more. Hotels Wi-Fi is currently meeting Best Western standards however we are excited to offer our guests an upcoming internet upgrade to exceed high speed internet growing needs. We appreciate your... More 

Travelers are raving about these San Juan Capistrano hotels

1 review
5 of 5 stars Reviewed 2 weeks ago

Came south to visit my best friend and watch the awful Pacquio/Mayweather bomb. The hotel was much better than the fight by a long shot. Lots of awesome eateries close by and some great antiques shops as well. Oh, and we could have walked to the Mission if we wanted. I'll stay here again when I come to see my... More 

Review collected in partnership with Best Western

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Las Vegas, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Things were pretty good. The breakfast selection was very good including hot waffles, potatoes, and sausage along with the normal continental fare. The room was very clean and the bed was comfortable. You didn't have to resign into the wi-fi all the time like most places. They are working on the Interstae 5/Ortega Hwy bridge so access was a little... More 

Review collected in partnership with Best Western

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Swimming pool was out-of-service and the breakfast sucked! Keep it simple--the pool was out of service and the breakfast was one of the worst I have experienced since staying at another Best Western in Santa Rosa, CA.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We encourage and welcome all feedback from our guests. Were disappointed your expectations were not met. Our complimentary hot breakfast includes sausage patties, potatoes, eggs, variety of breads, cereal, oatmeal, yogurt, coffee and much much more. We sincerely apologize for your inconvenience with our temporary pool closure. Our pool renovation is complete and we are enjoying the beautiful southern California... More 

Spring, TX
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a nice hotel with a nice pool area. We really liked the balconies off of the room. The ground floor had nice enclosed patios that made you feel safer. The rooms were very comfortable. It is so nice to have the microwave and mini fridge in the rooms. The hotel is right off of the freeway but I... More 

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San Diego, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

All in all, a good experience. Spacious room, comfortable bed (pillows adequate), convenient location, great breakfast selection and room setup, good pool, GREAT jacuzzi jets. For the price paid, an excellent value.

Review collected in partnership with Best Western

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Betty, We greatly appreciate that you took the time to review your experience with us at BEST WESTERN Capistrano Inn. We are very pleased to hear you had a great time not only with us, but in the beautiful, historical city of San Juan Capistrano as well. We hope to see you again soon and have a great week. More 

Northern California
Top Contributor
66 reviews 66 reviews
33 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed April 9, 2015

I'm spending one night here to meet up with a friend and see the Mission. From the pleasant receptionist to the great room, I am wowed. Seriously, look no further. Walking distance to the Mission and dining. Huge room. Great value. A+

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you so much for reviewing your stay with us at BEST WESTERN Capistrano Inn. With our convenient location, complimentary breakfast and newly remodeled pool, we are so happy to hear that you had a great stay. Please feel free to recommend us to family and friends in the area and we hope to see you again soon! More 

Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 7, 2015

The hotel had everything I needed and the staff was really great. I found the bed exceptionally comfortable. The front desk even let me print my boarding ticket from there. Nothing fancy, but perfect for a place to sleep and it was a good placement for seeing San Diego and Los Angeles. I liked that this place didn't look like... More 

Was this review helpful? Yes
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Lauren, Thank you for taking the time to comment on your experience and for posting it online. We continue to receive much positive feedback via word of mouth. We hope and desire that these guests would take the time, like you did, to share their great experience online. We would love to see you again soon! More 

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