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BEST WESTERN Capistrano Inn

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27174 Ortega Highway, San Juan Capistrano, CA 92675
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BEST WESTERN Capistrano Inn
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203 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (203)
  • Mar-May only
    (61)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (41)
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A TripAdvisor Member
3 of 5 stars Reviewed 2 days ago NEW

We stopped here because we had been on the road for a long time. The bed was comfortable and clean, as well as the carpet and bathroom. Which I think should be a given, after all it's over a hundred a night. Nice refrigerator and there is a microwave, which is nice if you plan to stay a few days.... More 

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California
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A great location does not always a wonderful hotel make. We started strong knowing we were staying in the absolutely charming San Juan Capistrano. Unfortunately, from the moment we drove up, we knew this would not be a favorite. The construction going on on the highway was bad enough, but then we found that the entrance to the parking lot... More 

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you for taking the time to provide your feedback and share your experience. We are disappointed that the highway construction made it difficult to see the hotel signage. On a beautiful warm day during the hotels high season the hotels pool can reach capacity. We apologize for your inconvenience. We will do our best to assist with any internet... More 

phoenix, United States
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

wow what a place the breakfast well that is best down at the coffee shop the rooms very spacious and nice the location perfect wow what a pretty little sleepy beach town that is close to shopping for days the bike place was closed the whole time we were there that was a bummer] the pier dinning close to hotel... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
San Juan Capistrano, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel is located a few feet from the 405 freeway. In addition to the constant noise and air pollution, the staff is rude, the rooms are stinky, and the manager is awful! He failed to maintain my credit card information, so he decided to lock me out of my room, and change the code, rather than attempting to contact... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

The Best Western Capistrano Inn is conveniently located off the 5 freeway just two blocks from the heart of historical San Juan Capistrano and just minutes from beautiful Orange County beaches. Being close to the coast we can experience a “marina layer”: a cooling effect from the ocean water combined with warm air. Hotel policy requires additional paperwork when an... More 

Travelers are raving about these San Juan Capistrano hotels

Highland, California
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were in town for New Years Eve to see the English Beat at the Coach House. The hotel is decent...its what you would expect for the price. Nothing fancy. Bed was comfortable and the room was clean. Staff was great and even allowed us a very late check out since we were up celebrating the new year until the... More 

Was this review helpful? Yes 1
Hemet, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were visiting family and this hotel was recommended. We had a wonderful and restful stay.This survey is making me use at least 200 characters but there isn't much more to say. Staff was nice, the room was clean, quiet and peaceful. THe only annoying this now is writing this review but I know it helps others to find a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We want to say thank you for taking the time to comment on your experience. All feedback is shared and used to better serve our next guest. We are all happy that you had a restful and great stay in the beautiful historical city of San Juan Capistrano. We hope to see and welcome you back here soon! More 

Medford, Oregon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay more than most other hotel stays in recent memory. The room was clean and comfortable. The size of the balcony was great, It was probably 12 feet long and 4 feet deep with a few lawn chairs. I would recommend this hotel to anyone wanting to enjoy their stay in this city.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you for sharing your feedback on your stay with us. We work hard to meet and exceed our guests’ expectations. We are pleased you enjoyed your stay and enjoyed our historical city. We are located two blocks from the heart of downtown San Juan Capistrano and just minutes for beautiful Orange County beaches. We appreciate you recommending our property... More 

Manhattan Beach, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are large & clean. Lovely linens & ample pillows. Rooms are quiet. There is a pool and a large conference room where a complimentary breakfast is served: cereal, waffles, scrambled eggs, sausage, potatoes, variety of muffins, coffee/tea, orange juice/apple juice, fruit, etc. Staff is helpful and friendly. There's free wifi. And close to the freeway. The A/C is... More 

Was this review helpful? Yes 2
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 14, 2015

We stayed here based on the location to the mission. It was very convenient , to the mission. The rooms need a little tender loving care, the beds were good, the towels need to be replaced. The curtains did not cover the complete doorway. It was noisy, people marching on top of us, but we turned on the ac and... More 

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you for sharing your experience at The Best Western Capistrano Inn. We are happy our location, just two blocks for Mission San Juan Capistrano was very convenient for you. Our property is currently 44% renovated. We apologize for any inconvenience caused by a noisy guest above you. Our two highest priorities will always be cleanliness and hotel guest safety.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2015

Our stay of 3 night's could not have been any more relaxing. Newly renovated room, quiet, clean, good shower and very comfy bed. Amber at front desk pleasant and very helpful. Would definitely stay again.

Was this review helpful? Yes 2
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We appreciate the time taken to review your stay with us at The Best Western Capistrano Inn. We continue to receive high praises for our newly renovated rooms, pool and complimentary Hot Breakfast. We share guest feedback with management and staff and as imagined, everyone left that day feeling great for the recognition of our hard work. Thank you for... More 

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