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BEST WESTERN Capistrano Inn

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27174 Ortega Highway, San Juan Capistrano, CA 92675
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BEST WESTERN Capistrano Inn
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196 Reviews from our TripAdvisor Community

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Traveler rating
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    66
    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (196)
  • Mar-May only
    (62)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (41)
All months
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here based on the location to the mission. It was very convenient , to the mission. The rooms need a little tender loving care, the beds were good, the towels need to be replaced. The curtains did not cover the complete doorway. It was noisy, people marching on top of us, but we turned on the ac and... More 

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you for sharing your experience at The Best Western Capistrano Inn. We are happy our location, just two blocks for Mission San Juan Capistrano was very convenient for you. Our property is currently 44% renovated. We apologize for any inconvenience caused by a noisy guest above you. Our two highest priorities will always be cleanliness and hotel guest safety.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Our stay of 3 night's could not have been any more relaxing. Newly renovated room, quiet, clean, good shower and very comfy bed. Amber at front desk pleasant and very helpful. Would definitely stay again.

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We appreciate the time taken to review your stay with us at The Best Western Capistrano Inn. We continue to receive high praises for our newly renovated rooms, pool and complimentary Hot Breakfast. We share guest feedback with management and staff and as imagined, everyone left that day feeling great for the recognition of our hard work. Thank you for... More 

Gig Harbor, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 29, 2015

Great if you like drunks sitting around in lawn chairs in the parking lot below your window until 1 a.m.. Apparently the staff has no problem with that. And don't expect there to be anything but cold cereal and donuts for breakfast. They don't make enough to last through breakfast hours, and the toasters are all broken.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We are disappointed to hear about your experience at The Best Western Capistrano Inn. We can assure you that the hotel has policies in place to eliminate and rectify most situations. We are hearing about this for the first time. We would love to listen to any unresolved issues and do our best to rectify them with you directly. We... More 

Travelers are raving about these San Juan Capistrano hotels

Sydney, Australia
Level Contributor
129 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed May 28, 2015

We stayed in May for a couple of nights for a wedding. The staff at reception were very helpful. The room was fine, nothing too flash but a decent size, clean and the bed was big and comfortable. The bathroom is nothing flash but the shower was good. We had room 306 which was quite and on the ground floor.... More 

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Austin, United States
1 review
1 of 5 stars Reviewed May 27, 2015

It was creepy/dirty/carpet stained. My door access cards did not work. No elevator even though I had tons of luggage. Asked and they said: sorry, no elevator. Dark end unit. Ran to my car and locked the doors. Front desk clerk had to try to let me in after 3 tries of walking in high heels back to get new... More 

Review collected in partnership with Best Western

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San Juan Capistrano, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

I was surprised to learn that the room only had ONE chair. Two beds, two tables, but only one chair? Since I was traveling with someone, we both needed to sit at a table to do work. When I called the front desk to ask for a second chair, I was told there were no more chairs, and each room... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
phoenix, United States
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 24, 2015

the drive out to lake elsinore is right there the best of both worlds is rignht there beaches to the left mountains to the right aweseome historic district great food all around a perfect geteaway when available seems to be an always booked place but wonderful when lucky enought to get a reservation

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Long Beach, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 18, 2015

We stay here every time we go to the San Juan Capistrano, Dana Point area. The staff is friendly and it is good value. I love the balconies. There is a decent pool and a tiny hot tub. The beds are super comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Tucson, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 15, 2015

My family( two adults and 1 child), stayed for two nights in May to attend a family wedding over the weekend. At first I thought the proximity to the freeway would make it noisy but I slept comfortably and didn't notice any noise. the front door faced the pool and not the freeway. The building is old but well maintained.... More 

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Leona Valley, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 11, 2015

This hotel has a large base of construction workers as a base and does not cater to business clients at all. The breakfast served here in poor at best. I had to use my smartphone as a hotspot in order to log into my office as the hotel internet would not connect. When I called to make a reservation because... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Victor, Staff and management continues to work together to improve communication and honor guest loyalty. Complimentary hot breakfast includes sausage patties, potatoes, waffles, eggs, oatmeal, cereal, yogurt and much more. Hotels Wi-Fi is currently meeting Best Western standards however we are excited to offer our guests an upcoming internet upgrade to exceed high speed internet growing needs. We appreciate your... More 

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