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BEST WESTERN Capistrano Inn

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27174 Ortega Highway, San Juan Capistrano, CA 92675
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BEST WESTERN Capistrano Inn
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BEST WESTERN Capistrano Inn
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176 reviews from our community

Traveler rating
    39
    63
    37
    18
    19
See reviews for
48
54
13
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bend, Oregon
Top Contributor
86 reviews 86 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Right off the freeway, but newly remodeled and clean. The outdoor pool was fairly large and warm and clean. Light breakfast in the morning was sufficient . For $132 a night thought it was good for the area. Would stay here again. Not much more to say but I have to write 160 words.

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La Jolla, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Probably you could find a better hotel for the price with things that work, such as keys, hot water, unstuck cabinets, sufficient lighting and with a heated pool. The jacuzzi holds 4 people, so you might have to take turns with some others!

Review collected in partnership with Best Western

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Menifee, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Stayed in San Juan Capistrano for our anniversary (since we have never visited the city) and for the Swallows day parade. The Best Western was walking distance to down town and the start of the parade. Hotel staff was very accommodating and the free breakfast was much more than expected (Very Good). The room was clean with average furnishings but... More 

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 5 days ago NEW

every thing was exceptional i will again try to stay at Best western in any of my trip .i also tell my friend to use the best western for their trip any part of usa in future. i know for fact best western doing a great job . wish you all good luck .thanks Bizhan

Review collected in partnership with Best Western

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Leland, North Carolina
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Good staff, comfortable rooms, very convenient to Old Mission at San Juan Capistrano (just across I-5 - we walked there). Because the property is right off I-5, even with construction at the northbound off ramp, it is a good location. Restaurants and shopping nearby.

Review collected in partnership with Best Western

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you for sharing your experience with us at the BEST WESTERN Capistrano Inn! We are so happy to hear that you enjoyed your stay with us and we welcome you to reccomend us to friends and family who are visiting the area. Hope to see you again soon! More 

Santa Monica, California
1 review
5 of 5 stars Reviewed 1 week ago

On Sunday March 15th, I was checking into this hotel when this person in front of me started complaining about everything and anything that was not working and or broken in her room upon checking out. She was either trying her best to get a free night or her bill reduced. What got me was she started complaining about a... More 

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great value, clean, inviting, with caring, efficient, and courteous staff. Outdoor swimming pool delightfully refreshing---Jacuzzi in excellent working condition. Two computers---one in the breakfast room and one in the lobby--both excellently maintained and in fine working condition. Upper rooms have outdoor balconies with tables and chairs---lovely for outdoor experience from the room. Complimentary shuttle to and from Amtrak station and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you so much for taking the time to review your stay with us at the BEST WESTERN Capistrano Inn. We are so pleased to hear that you had a great experience with us, as customer satisfaction is one of our main priorities. We appreciate and value your feedback and we welcome you to recommend our property to family and... More 

San Diego, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

For the price this was a excellent choice. We needed an overnight accommodation. The room was comfortable and clean; the breakfast was bare bones but ok. My only complaint is the noise from people coming back into the motel at 2-3:00 a.m. Very noisy and couldn't sleep because of that. Surprisingly, being close to the freeway was not a problem... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Los Angeles, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Pros: clean, friendly staff, continental breakfast, big comfortable bed, AAA discount, iron/board Cons: backed up sink, tiny particle board closet that was falling over, very noisy (from upstairs movement and outside in the stairwell), expensive for what you get-other hotels were the same rate and much nicer

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Jonathan, We always welcome and encourage any feedback, whether it be positive or negative, as we see it as an opportunity for growth. We apologize for any inconvenience you experienced while staying with us at the BEST WESTERN Capistrano Inn. We are disappointed to hear that another guest affected your experience in a negative light. Thank you very much for... More 

Palm Springs, California
Top Contributor
227 reviews 227 reviews
26 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located right off the I-5. We went to visit relatives at Camp Pendleton and this was so convenient. The hotel was very clean and quiet. The morning breakfast was adequate. It is also very close to restaurants and the Mission which is also a "must see".

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We value all guest feedback and we appreciate the time you spent commenting on your stay with us at BEST WESTERN Capistrano Inn. We are so glad to hear that you enjoyed your experience and we hope that you consider staying at our hotel again if you are in the area. Hope to see you again soon! More 

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