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BEST WESTERN Capistrano Inn

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27174 Ortega Highway, San Juan Capistrano, CA 92675
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BEST WESTERN Capistrano Inn
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BEST WESTERN Capistrano Inn
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185 reviews from our community

Traveler rating
    43
    65
    38
    20
    19
See reviews for
50
57
14
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (185)
  • Mar-May only
    (53)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (41)
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1 review
2 of 5 stars Reviewed yesterday NEW

Swimming pool was out-of-service and the breakfast sucked! Keep it simple--the pool was out of service and the breakfast was one of the worst I have experienced since staying at another Best Western in Santa Rosa, CA.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Spring, TX
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a nice hotel with a nice pool area. We really liked the balconies off of the room. The ground floor had nice enclosed patios that made you feel safer. The rooms were very comfortable. It is so nice to have the microwave and mini fridge in the rooms. The hotel is right off of the freeway but I... More 

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San Diego, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

All in all, a good experience. Spacious room, comfortable bed (pillows adequate), convenient location, great breakfast selection and room setup, good pool, GREAT jacuzzi jets. For the price paid, an excellent value.

Review collected in partnership with Best Western

Was this review helpful? Yes
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Betty, We greatly appreciate that you took the time to review your experience with us at BEST WESTERN Capistrano Inn. We are very pleased to hear you had a great time not only with us, but in the beautiful, historical city of San Juan Capistrano as well. We hope to see you again soon and have a great week. More 

Northern California
Top Contributor
66 reviews 66 reviews
33 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm spending one night here to meet up with a friend and see the Mission. From the pleasant receptionist to the great room, I am wowed. Seriously, look no further. Walking distance to the Mission and dining. Huge room. Great value. A+

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you so much for reviewing your stay with us at BEST WESTERN Capistrano Inn. With our convenient location, complimentary breakfast and newly remodeled pool, we are so happy to hear that you had a great stay. Please feel free to recommend us to family and friends in the area and we hope to see you again soon! More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel had everything I needed and the staff was really great. I found the bed exceptionally comfortable. The front desk even let me print my boarding ticket from there. Nothing fancy, but perfect for a place to sleep and it was a good placement for seeing San Diego and Los Angeles. I liked that this place didn't look like... More 

Was this review helpful? Yes
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Lauren, Thank you for taking the time to comment on your experience and for posting it online. We continue to receive much positive feedback via word of mouth. We hope and desire that these guests would take the time, like you did, to share their great experience online. We would love to see you again soon! More 

Scottsdale, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The rooms have had some updating, and somewhat comfortable. My biggest issue with the property is the bugs running across our desk and carpet! I believe that's all that needs to be said!!!let it be know, I've left my contact information for the manager to get back with me. I've yet to hear from him or her!

Was this review helpful? Yes
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We appreciate all guest feedback. We are disappointed to hear of this issue after you checked out. Your online review is our first record of your experience. We hope you can reach out to us at 949.493.5661 or RGrether@CapistranoInn.com so we can address and rectify any ongoing issue. More 

Morro Bay, California
Senior Contributor
21 reviews 21 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great staff.. Very helpful. They are doing construction and the rooms are really dated.. But the staff makes up for that.. Weak in the breakfast area.. Pool under construction so not avalible. It has great potential.. Just needs better closets and a little updating..

Review collected in partnership with Best Western

Was this review helpful? Yes
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you for telling us about your stay at BEST WESTERN Capistrano Inn. We appreciate the time you put into your review. We are happy we were able to be helpful and we apologize for our pool being temporarily out of use. Thank you again for providing us feedback that will better assist our next guest! More 

Bend, Oregon
Top Contributor
86 reviews 86 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Right off the freeway, but newly remodeled and clean. The outdoor pool was fairly large and warm and clean. Light breakfast in the morning was sufficient . For $132 a night thought it was good for the area. Would stay here again. Not much more to say but I have to write 160 words.

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La Jolla, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Probably you could find a better hotel for the price with things that work, such as keys, hot water, unstuck cabinets, sufficient lighting and with a heated pool. The jacuzzi holds 4 people, so you might have to take turns with some others!

Review collected in partnership with Best Western

Was this review helpful? Yes
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

David, Thank you sharing your feedback. We appreciate when we are given the opportunity to rectify a situation before a guest departure. We noticed your review online and opened a maintenance ticket for your room. One of the cabinet door latches needed repair and was fixed immediately. Hotel pool is heated to 80 degrees. We are sorry you did not... More 

Menifee, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed in San Juan Capistrano for our anniversary (since we have never visited the city) and for the Swallows day parade. The Best Western was walking distance to down town and the start of the parade. Hotel staff was very accommodating and the free breakfast was much more than expected (Very Good). The room was clean with average furnishings but... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Jeff, I am so happy to hear that you had a great time not only with us at the BEST WESTERN Capistrano Inn but also that you enjoyed your time in beautiful San Juan Capistrano as well! We work hard to maintain hotel standards with cleanliness and staff friendliness and we are pleased that you noticed. More 

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