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All 3 San Juan Capistrano hotels

BEST WESTERN Capistrano Inn

2.0 of 5 Hotel   |   27174 Ortega Highway, San Juan Capistrano, CA 92675
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A recent review
3 of 5 stars reviewed 3 weeks ago
Cynthia N Vallejo
  • Reviews (129)
  • Photos (41)
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  • Room tips (25)
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129 people have reviewed this hotel

Traveler rating
    27
    38
    30
    16
    18
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35
38
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Vallejo
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel through Priceline. Long and short of my story is that my credit card got double charged. Several months later, I decided to give them a 2nd chance because I heard they had remodeled the hotel and had a new staff. BIG MISTAKE! My card was double charged AGAIN! This hotel will guarantee you pay twice. Otherwise... More

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Hello, we want to thank you for voicing your feedback. We always desire to improve and your comments will allow us to direct our focus. Our sincere apologizes for your inconvenience. Third party websites will generally bill you upfront and then at check in the hotel will authorize a credit card as well. We will always do the right thing... More

Senior Contributor
31 reviews 31 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is difficult to get to because of all of the construction in the area. This has been going on for awhile, no fault of the hotel. We had a hard time booking because two desk clerks in a row were rude when we called. One even said there were no rooms and when we called the corporate booking... More

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Lakeside, California
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 3, 2014

This is a clean hotel with a nice front desk staff. Very clean and very lean. The rooms are sparse and use bed spreads for those of you who would rather have duvets. They have the older type air conditioners but there are refrigerators in the rooms. Freeway close but not too close where you hear all the noise. The... More

Was this review helpful? Yes 1
Zakynthos, Greece
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 1, 2014

A great place to party late into the night. If, however, you want a decent night's sleep, go elsewhere. Pool parties until dawn. Management does not care. multiple calls to the front desk proved ineffectual.Police were called, but the partiers returned.

Was this review helpful? Yes 1
Springfield, Missouri
Top Contributor
256 reviews 256 reviews
66 hotel reviews
451 helpful votes 451 helpful votes
3 of 5 stars Reviewed May 30, 2014

This Best Western is one of the older hotels but is still in good condition. The room was large with a king size bed and flat screen TV. WiFi was fast and free. We had a large bathroom and separate vanity area. It was clean and comfortable. The Inn also had a nice pool and a continental breakfast was included... More

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Hi! We want you to know that we value you as our guest and appreciate your business. Feedback is our greatest tool we use to better serve our next guest. We are happy to hear about your great experience. Cleanliness and guest security are two of our top priorities. Our property being just four short miles to some of the... More

San Bernardino, United States
1 review
4 of 5 stars Reviewed May 21, 2014

All the employees we encountered were also pleasant and helpful. This trip was planned as a special get away for me and my daughter for her 13th birthday. We had a great time in the city and were very pleased with our experience at the hotel. We especially enjoyed the free shuttle as it allowed us to explore the city... More

Review collected in partnership with Best Western

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Vallejo, United States
1 review
5 of 5 stars Reviewed May 17, 2014

Very affordable and great amenities for the price. Clean rooms, comfortable bed, good service, friendly staff. Wonderful continental breakfast all four days. Although a sliding glass door was not functioning properly and due to construction, the entry/exit from the hotel was difficult, we would stay at this location again. It was, overall, a most pleasant, friendly, affordable stay.

Review collected in partnership with Best Western

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los angeles,ca, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 20, 2014

hotel is ok,rooms were clean, staff service was nice,the problem was the water in pool,too cold,the answer was the vacations season was just starting,probably next week would be ok.Next week is going to be too late for my family.I recommend hotels should let customers know about the inconvininces they have before booking our rooms,in case we don't like to go... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Carlos, We appreciate your review as it provides us valuable information. We want to thank you for your business. We are pleased you enjoyed the room and staff service. We apologize for the pool not meeting your expectations. The pool is heated to 78 degrees. Again, your feedback is appreciated/ shared with staff and management and it helps us improve... More

Elk Grove, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2014

We come as a group to this hotel after a mission trip into Mexico. They were ready for us, checked us in quickly and we were able to enjoy the evening. Hot tub and pool were enjoyed, and walking distance to Pizza for group dinner.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

The Best Western Capistrano Inn values our relationship and appreciates your business. Our staff and I love welcoming Life Point Church and caring for all your lodging needs. We will continue to do everything we can to make our guest feel welcomed and comfortable. Pizza is a favorite of mine as well as I will often walk over there for... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2014

Stayed 2 nights ...bed very comfortable .....breakfast in the morning loved the new pancake maker plenty of variety. requested a lower level room with no problems, only staircase. Used their shuttle to take us uptown. Can't wait till all the construction is complete on new overpass

Review collected in partnership with Best Western

Was this review helpful? Yes 2
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Additional Information about BEST WESTERN Capistrano Inn

Address: 27174 Ortega Highway, San Juan Capistrano, CA 92675
Phone Number:
Location: United States > California > Orange County > San Juan Capistrano
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Capistrano Inn 2*
Reservation Options:
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Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western

41 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We would like to welcome you to the beautiful and historical city of San Juan Capistrano. We appreciate the opportunity to meet all your lodging needs and we sincerely hope your stay with us is pleasant. For your convenience, assistance is available 24 hours a day at our front desk. We are located just three blocks from the historical mission and town center. With many surrounding shops and restaurants and four short miles from the coast and beautiful Capistrano beaches we are confident you will be please choosing to stay in the beautiful city of San Juan Capistrano. ... more   less 
Number of rooms
108

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