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All 3 San Juan Capistrano hotels

BEST WESTERN Capistrano Inn

2.0 of 5 Hotel   |   27174 Ortega Highway, San Juan Capistrano, CA 92675
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A recent review
5 of 5 stars reviewed 2 weeks ago
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  • Reviews (131)
  • Photos (41)
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131 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is clean good staff. It's almost like a resort. The room is very clean. Im happy to have found this place. I stay here whenever I'm in town. Very very clean. Average furniture for a best Western but kept up very well and newly remodeled.

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Boston, United States
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This is my favorite Best Western of all time as it is consistently clean, relatively quiet and a value vs. other hotels in the SJC area. If the road construction nearby ever gets done, this will be once again a great place to stay.

Review collected in partnership with Best Western

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Phoenix, Arizona
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The room was clean, but it was obviously an older hotel that has been kinda renovated. Had a terrible experience with housekeeping who decided to ignore the do not disturb sign on the door and knock on the door at 8am, 9am and 10am. When I asked her why, she just said "I'm just doing my job". Apart from that,... More

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 20, 2014

I booked this hotel through Priceline. Long and short of my story is that my credit card got double charged. Several months later, I decided to give them a 2nd chance because I heard they had remodeled the hotel and had a new staff. BIG MISTAKE! My card was double charged AGAIN! This hotel will guarantee you pay twice. Otherwise... More

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Hello, we want to thank you for voicing your feedback. We always desire to improve and your comments will allow us to direct our focus. Our sincere apologizes for your inconvenience. Third party websites will generally bill you upfront and then at check in the hotel will authorize a credit card as well. We will always do the right thing... More

Senior Contributor
31 reviews 31 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 9, 2014

This hotel is difficult to get to because of all of the construction in the area. This has been going on for awhile, no fault of the hotel. We had a hard time booking because two desk clerks in a row were rude when we called. One even said there were no rooms and when we called the corporate booking... More

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Lakeside, California
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 3, 2014

This is a clean hotel with a nice front desk staff. Very clean and very lean. The rooms are sparse and use bed spreads for those of you who would rather have duvets. They have the older type air conditioners but there are refrigerators in the rooms. Freeway close but not too close where you hear all the noise. The... More

Was this review helpful? Yes 1
Zakynthos, Greece
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 1, 2014

A great place to party late into the night. If, however, you want a decent night's sleep, go elsewhere. Pool parties until dawn. Management does not care. multiple calls to the front desk proved ineffectual.Police were called, but the partiers returned.

Was this review helpful? Yes 1
Springfield, Missouri
Top Contributor
257 reviews 257 reviews
66 hotel reviews
459 helpful votes 459 helpful votes
3 of 5 stars Reviewed May 30, 2014

This Best Western is one of the older hotels but is still in good condition. The room was large with a king size bed and flat screen TV. WiFi was fast and free. We had a large bathroom and separate vanity area. It was clean and comfortable. The Inn also had a nice pool and a continental breakfast was included... More

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Hi! We want you to know that we value you as our guest and appreciate your business. Feedback is our greatest tool we use to better serve our next guest. We are happy to hear about your great experience. Cleanliness and guest security are two of our top priorities. Our property being just four short miles to some of the... More

San Bernardino, United States
1 review
4 of 5 stars Reviewed May 21, 2014

All the employees we encountered were also pleasant and helpful. This trip was planned as a special get away for me and my daughter for her 13th birthday. We had a great time in the city and were very pleased with our experience at the hotel. We especially enjoyed the free shuttle as it allowed us to explore the city... More

Review collected in partnership with Best Western

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Vallejo, United States
1 review
5 of 5 stars Reviewed May 17, 2014

Very affordable and great amenities for the price. Clean rooms, comfortable bed, good service, friendly staff. Wonderful continental breakfast all four days. Although a sliding glass door was not functioning properly and due to construction, the entry/exit from the hotel was difficult, we would stay at this location again. It was, overall, a most pleasant, friendly, affordable stay.

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Capistrano Inn

Address: 27174 Ortega Highway, San Juan Capistrano, CA 92675
Phone Number:
Location: United States > California > Orange County > San Juan Capistrano
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Capistrano Inn 2*
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Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western

41 photos of this hotel

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Pool/beach area (1)
Room/suite (1)

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Hotel & grounds (7)
Bathroom (4)
Dining (5)
Room/suite (11)
Pool/beach area (3)
Other (10)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We would like to welcome you to the beautiful and historical city of San Juan Capistrano. We appreciate the opportunity to meet all your lodging needs and we sincerely hope your stay with us is pleasant. For your convenience, assistance is available 24 hours a day at our front desk. We are located just three blocks from the historical mission and town center. With many surrounding shops and restaurants and four short miles from the coast and beautiful Capistrano beaches we are confident you will be please choosing to stay in the beautiful city of San Juan Capistrano. ... more   less 
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