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BEST WESTERN Capistrano Inn

2.0 of 5 27174 Ortega Highway, San Juan Capistrano, CA 92675
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BEST WESTERN Capistrano Inn
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BEST WESTERN Capistrano Inn
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149 reviews from our community

Traveler rating
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    34
    17
    18
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42
44
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mesa, Arizona
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed overnight for my son's sporting event which was conveniently close to the hotel. Construction still going on and hard to locate and get into. Room itself was clean and cozy stayed in back of hotel so no traffic noise but because of age of building you could here people talking in the hall. All in all good room... More 

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san juan, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Breakfast was great. I was hoping to get two beds because I had my daughter with me. My business meetings did not go so well lack of sleep, I had people talking out side my room and I had a hard time sleeping because we were cramped in one bed.

Review collected in partnership with Best Western

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We want to thank you for taking time out to comment on your stay with us. Were happy to hear you enjoyed the complimentary breakfast in our spacious breakfast room. We will 100% guarantee your room type reserved at time of booking and will do our very best to accommodate any changes or special requests. Thank you again for your... More 

Kerrville
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 13, 2014

I chose this hotel based on its location near family that I was visiting, and I stayed there November 11-14, 2014. I echo the observations of other reviewers about it needing a serious update, and about it being difficult to get in and out of due to construction. My additional observations are related to how easy it would be to... More 

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1 review
3 of 5 stars Reviewed November 3, 2014

Comfortable hotel. Rooms in need of upgrading, especially the carpet. Breakfast was nice. Very close to the 5 Freeway, so highway noise is an issue. Construction going on all around the hotel, very hard to find and get into driveway. Bed was very confortable.

Review collected in partnership with Best Western

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Fallbrook, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 24, 2014

Have stayed here in the past. Tried it again and still not up to par. A/C needs updating, the room needs new paint, carpet. Bathroom update. Bed is hard, not comfortable at all. Hope they can get it together and make it a Best Western Plus. Room rate high for the condition it is in.

Review collected in partnership with Best Western

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1 review
2 of 5 stars Reviewed October 22, 2014

Only reason I picked this hotel is that is was near a wedding i was attending. I thought....how bad could it be...its a best western. First, there was soo much construction around the hotel, it made it difficult to get to. Then, while getting ready for the wedding, we wanted to partake in some beverages as a pre-pre-cocktail hr and... More 

Review collected in partnership with Best Western

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San Diego, California
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 15, 2014

We spent a couple of nights at this motel while visiting San Juan Capistrano. We found it very convenient to visiting the local attractions and restaurants. There was some major roadwork being done at the on and off ramps to the highway, which are adjacent to the motel location. Check in was quick and easy. We had a balcony room... More 

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you for taking time out of your day to comment on your experience with us. We are all happy to hear your accommodations were comfortable and that you noticed the many new upgraded room amenities. Just like you did, our staff enjoys the convenience of our local attractions and restaurants daily so we are pleased you took advantage of... More 

Apple Valley, United States
1 review
5 of 5 stars Reviewed October 14, 2014

This is great hotel with many great things to do in the area and many fine dining establishments within walking distance. We enjoy the quiet atmosphere and great service provided. We also like the convenience of the 24 Hour Fitness that is within walking distance. The staff if very friendly and helpful.

Review collected in partnership with Best Western

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We would like to say thank you for commenting on your stay. Our staff was happy you hear you enjoyed the many things to do within walking distance in our beautiful city. We hope you would reach out if we could do anything for you in the future. Sincerely, Staff & Management. More 

hebron
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 27, 2014

I felt compelled to write an update to my last review. Our second stay at this Best Western was much more pleasant and satisfying than the last. There has obviously been an effort by management to upgrade not only the service but the plant itself. We found staff to be courteous and helpful. (Only exception was the young man who... More 

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Carson, United States
1 review
4 of 5 stars Reviewed September 21, 2014

Air conditioner did not work properly when we arrived and this was during the heat wave we experienced from the tropical storms . It kept kicking off. Maintenance came up and said that there was nothing much that he could do about it so my husband fooled with it and got it to work, thank god. I expected better quality... More 

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Capistrano Inn

Address: 27174 Ortega Highway, San Juan Capistrano, CA 92675
Phone Number:
Location: United States > California > Orange County > San Juan Capistrano
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Capistrano Inn 2*
Number of rooms: 108
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Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western

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