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All 3 San Juan Capistrano hotels

BEST WESTERN Capistrano Inn

2.0 of 5 Hotel   |   27174 Ortega Highway, San Juan Capistrano, CA 92675
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A recent review
5 of 5 stars reviewed 3 days ago
Life Point Chur... L Elk Grove, United States
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121 people have reviewed this hotel

Traveler rating
    26
    37
    25
    16
    17
See reviews for
33
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16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Elk Grove, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We come as a group to this hotel after a mission trip into Mexico. They were ready for us, checked us in quickly and we were able to enjoy the evening. Hot tub and pool were enjoyed, and walking distance to Pizza for group dinner.

Review collected in partnership with Best Western

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights ...bed very comfortable .....breakfast in the morning loved the new pancake maker plenty of variety. requested a lower level room with no problems, only staircase. Used their shuttle to take us uptown. Can't wait till all the construction is complete on new overpass

Review collected in partnership with Best Western

Was this review helpful? Yes 1
United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Our rooms were clean and had comfortable beds. Staff were helpful and pleasant. The refrigerator/freezer was noisy which was annoying at night when trying to sleep. I could hear just about every step from the room above so that woke me up a few times during the night. It didn't bother anyone else. The Inn is next to the freeway... More

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Palmdale, California
2 reviews
5 of 5 stars Reviewed 5 weeks ago

This is a quality hotel for the moey and the location just off the Ortega HWY exit is perfect. At the time of my stay there is contruction which makes it difficult to exit but its worth staying here. I stayed in a room with a balcony which made it especially nice. The break feast is very good and worth... More

Review collected in partnership with Best Western

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1 review
2 of 5 stars Reviewed March 13, 2014 via mobile

We wanted a hotel near the mission, so we picked this one. I read the reviews, but the draw of the location made me disregard the negative comments. This hotel isn't great and it's a tad run down, but the worst part is the noise. I can hear every word of a conversation happening in the hall outside my door.... More

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

We appreciate your feedback regarding your recent stay with us. We will always do our best to make our guest feel welcomed and comfortable. In room privacy is a high priority of ours and we will not allow this to be compromised. I apologize for the noise issue during your stay. We generally do not hear comments that are reflective... More

Travelers are raving about these San Juan Capistrano hotels

Coos Bay, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

Everything was clean, the staff was helpful and considerate. Breakfast was good. I was hoping for biscuits and gravy or scrambled eggs, and there wasn't any, but the rest of it was well-presented, the area was kept clean, and the food itself was very good. This motel met the what we have come to expect from Best Western, and we... More

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Southern California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 22, 2014

Easily the worse hotel stay in recent memory. I check in and have one simple request. Please place me in a quiet room. I check into a room and hear barking. Its a dog in the room below me. A really kind housekeeper sees me staring at the dog and starting to put my things back in my car so... More

Was this review helpful? Yes 1
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you for taking the time to comment on your stay. The Best Western Capistrano Inn Is pet friendly, however we do have specific rooms for pets. We apologize for the noise issue during your stay. We value opportunities to rectify issue that may arise during a guests stay. When we are not informed of an issue and given the... More

El Sobrante, California
Contributor
12 reviews 12 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 10, 2014

This motel has seen better days. Location, once the freeway gets fixed, is central with easy access to restaurants and shopping. Stayed in a king bed room downstairs. Noise from the upper balcony reverberated with luggage wheels clacking and people walking. Definitely not as good as other Best Westerns I have stayed at. Staff makes up for much of this... More

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Long Beach, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 17, 2014

This is a dated 1980 Motel, with up-grades. I would advise a early arrival as the place filled fast..Major road construction at the drive way. I would stay again but only for ONE DAY. Sad breakfast. Nothing close for food...The construction should be complete June 2014.

Review collected in partnership with Best Western

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Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review

Thank you for your “good stop” and taking the time to share the feedback. We are pleased you noticed the many up-grades at the property. We are continuing to focus on exceeding guest expectations. We apologize for any inconvenience with city road construction. With many shops and restaurants within walking distance and just three short blocks from the mission we... More

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Additional Information about BEST WESTERN Capistrano Inn

Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western Capistrano Hotel
Best Western San Juan Capistrano
San Juan Capistrano Best Western
Address: 27174 Ortega Highway, San Juan Capistrano, CA 92675
Phone Number:
Location: United States > California > Orange County > San Juan Capistrano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in San Juan Capistrano
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Capistrano Inn 2*
Official Description (provided by the hotel):
The Best Western Capistrano Inn is under new Management as of November 2011. We are recommitment to superior customer service was well as new room renovations. A complimentary breakfast and local shuttle with many shops and restaurants within walking distance will ensure guest an enjoyable and relaxing stay. The Capistrano Inn is conveniently located off the 5 freeway just two blocks from the historical San Juan Mission. Our state of the art business and conference center are ideal for seminars, banquets, lectures and receptions. Four miles to the beach at nearly half the price of the hotels along the coast we are confident you will be pleased choosing to stay in the beautiful town of San Juan Capistrano. ... more   less 
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